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Tightening the Feedback Loop

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Talk given at the Oredev 2010 conference on the collaboration track (http://oredev.org/2010/sessions/tightening-the-feedback-loop)

Talk given at the Oredev 2010 conference on the collaboration track (http://oredev.org/2010/sessions/tightening-the-feedback-loop)

Published in: Sports, Technology, Business

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  • Patrick: I agree that feedback is very valuable and can also be discouraging if not used with sufficient sensitivity. I am exploring feedback in software systems (modules and objects). The principles do not directly translate into something that can be used directly.

    I am exploring what would a software object say to its supplier of inputs by way of feedback in general terms. Is there any general way of dealing with such feedback? If yes, software can become very sensitive and adaptable without explicit participation by the programmer. Please take a look at TRUE FEEDBACK and give me some constructive FEEDBACK.

    http://www.slideshare.net/putchavn/true-feedback

    Thanks
    25 JAN 14
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  • great message and delivery!
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  • A good one:)
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  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences








  • Stories to tell
    - Open plan offices
    - Parable of the pair, “I’m going to give you some feedback!”
  • Stories to tell
    - Open plan offices
    - Parable of the pair, “I’m going to give you some feedback!”

































































































  • Transcript

    • 1. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkua Wednesday, 10 November 2010
    • 2. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkua Wednesday, 10 November 2010
    • 3. Admit it Wednesday, 10 November 2010
    • 4. We like our feedback Wednesday, 10 November 2010
    • 5. We like our feedback Wednesday, 10 November 2010
    • 6. it comes in many forms Wednesday, 10 November 2010
    • 7. Test Driven Development Wednesday, 10 November 2010
    • 8. Test Driven Development Wednesday, 10 November 2010
    • 9. w00t! Wednesday, 10 November 2010
    • 10. Lo-Fi Prototypes Wednesday, 10 November 2010
    • 11. Lo-Fi Prototypes ??? Wednesday, 10 November 2010
    • 12. Information Radiators Wednesday, 10 November 2010
    • 13. Information Radiators Yikes! Wednesday, 10 November 2010
    • 14. Continuous Integration Wednesday, 10 November 2010
    • 15. Continuous Integration Hmm Wednesday, 10 November 2010
    • 16. Wednesday, 10 November 2010
    • 17. Sometimes Wednesday, 10 November 2010
    • 18. Sometimes it’s less Wednesday, 10 November 2010
    • 19. Sometimes it’s less conventional... Wednesday, 10 November 2010
    • 20. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
    • 21. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
    • 22. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
    • 23. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
    • 24. Feedback Checklist Technical & Code Practices Team Practices Interpersonal Practices Process Practices Wednesday, 10 November 2010
    • 25. Wednesday, 10 November 2010
    • 26. Wednesday, 10 November 2010
    • 27. Giving Feedback We can get better at... Wednesday, 10 November 2010
    • 28. Giving effective feedback should... Wednesday, 10 November 2010
    • 29. Strengthen Confidence Improve Effectiveness or Wednesday, 10 November 2010
    • 30. for the recipient Strengthen Confidence Improve Effectiveness or Wednesday, 10 November 2010
    • 31. This is what it is normally like Wednesday, 10 November 2010
    • 32. Wednesday, 10 November 2010
    • 33. Hey! Wednesday, 10 November 2010
    • 34. Hey! I’d like to give you some feedback Wednesday, 10 November 2010
    • 35. Uh Oh Wednesday, 10 November 2010
    • 36. What have I done? Wednesday, 10 November 2010
    • 37. Or maybe, it arrives like this Wednesday, 10 November 2010
    • 38. I can’t take it anymore! Wednesday, 10 November 2010
    • 39. Retrospective Prime Directive Wednesday, 10 November 2010
    • 40. Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand. Wednesday, 10 November 2010
    • 41. Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand. Feedback Wednesday, 10 November 2010
    • 42. Some rules... Wednesday, 10 November 2010
    • 43. Rule #1 Wednesday, 10 November 2010
    • 44. Give feedback earlier Wednesday, 10 November 2010
    • 45. Wednesday, 10 November 2010
    • 46. Time Wednesday, 10 November 2010
    • 47. Time Event 1 Event 2 Event 3 Wednesday, 10 November 2010
    • 48. Time Event 1 Event 2 Event 3 Feedback Wednesday, 10 November 2010
    • 49. Time Event 1 Event 2 Event 3 Feedback Wednesday, 10 November 2010
    • 50. Time Wednesday, 10 November 2010
    • 51. Time Event 1 Wednesday, 10 November 2010
    • 52. Time Event 1 Feedback Wednesday, 10 November 2010
    • 53. Time Event 1 Event 2 Feedback Wednesday, 10 November 2010
    • 54. Time Event 1 Event 2 Feedback Feedback Wednesday, 10 November 2010
    • 55. Time Event 1 Event 2 Event 3 Feedback Feedback Wednesday, 10 November 2010
    • 56. Time Event 1 Event 2 Event 3 Feedback Feedback Feedback Wednesday, 10 November 2010
    • 57. Rule #2 Wednesday, 10 November 2010
    • 58. Create Safety Wednesday, 10 November 2010
    • 59. Wednesday, 10 November 2010
    • 60. Give feedback in private Wednesday, 10 November 2010
    • 61. Ask if you can give feedback Wednesday, 10 November 2010
    • 62. Wednesday, 10 November 2010
    • 63. “Can I give you some feedback?” Wednesday, 10 November 2010
    • 64. “Can I give you some feedback?” “Is now a good time?” Wednesday, 10 November 2010
    • 65. Rule #3 Wednesday, 10 November 2010
    • 66. Focus on Behaviours Wednesday, 10 November 2010
    • 67. “You hate pairing” “You think you’re so good!” “I can’t work with you anymore” Wednesday, 10 November 2010
    • 68. “You hate pairing” “You think you’re so good!” “I can’t work with you anymore” Wednesday, 10 November 2010
    • 69. Behaviours Wednesday, 10 November 2010
    • 70. Behaviours Attitude Wednesday, 10 November 2010
    • 71. Behaviours Attitude Values Wednesday, 10 November 2010
    • 72. “You hate pairing” “You think you’re so good!” “I can’t work with you anymore” Wednesday, 10 November 2010
    • 73. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” “You hate pairing” “You think you’re so good!” “I can’t work with you anymore” Wednesday, 10 November 2010
    • 74. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” Wednesday, 10 November 2010
    • 75. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Specific time> Wednesday, 10 November 2010
    • 76. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Specific time> <Observed behaviour> Wednesday, 10 November 2010
    • 77. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Specific time> <Observed behaviour> <Perceived Impact> Wednesday, 10 November 2010
    • 78. <Specific time> <Observed behaviour> <Perceived Impact> Wednesday, 10 November 2010
    • 79. <Specific time> <Observed behaviour> <Perceived Impact> Wednesday, 10 November 2010
    • 80. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula Wednesday, 10 November 2010
    • 81. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula [Suggested Solution] Wednesday, 10 November 2010
    • 82. Rule #4 Wednesday, 10 November 2010
    • 83. Not Too Much Wednesday, 10 November 2010
    • 84. Wednesday, 10 November 2010
    • 85. First you ignored what I said And then you said that And then you shook your fist And then you raised your voice And then... And then... And then... And then... And then... And then... And then..Wednesday, 10 November 2010
    • 86. First you ignored what I said And then you said that And then you shook your fist And then you raised your voice And then... And then... And then... And then... And then... And then... And then..Wednesday, 10 November 2010
    • 87. Rule #5 Wednesday, 10 November 2010
    • 88. Make it a conversation Wednesday, 10 November 2010
    • 89. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula [Suggested Solution] Wednesday, 10 November 2010
    • 90. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula [Suggested Solution] Wednesday, 10 November 2010
    • 91. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula [Suggested Solution] “Let’s discuss!” Wednesday, 10 November 2010
    • 92. Feedback We can get better at... Giving Wednesday, 10 November 2010
    • 93. Feedback We can get better at... Receiving Wednesday, 10 November 2010
    • 94. This is why you don’t get much feedback Wednesday, 10 November 2010
    • 95. I should talk to them about this... Wednesday, 10 November 2010
    • 96. But I don’t know how they’ll react Wednesday, 10 November 2010
    • 97. Wednesday, 10 November 2010
    • 98. Maybe I’ll see how it goes Wednesday, 10 November 2010
    • 99. Break the cycle Wednesday, 10 November 2010
    • 100. Break the cycle Wednesday, 10 November 2010
    • 101. Nobody gives me feedback Wednesday, 10 November 2010
    • 102. Rule #1 Wednesday, 10 November 2010
    • 103. Ask for feedback Wednesday, 10 November 2010
    • 104. Rule #2 Wednesday, 10 November 2010
    • 105. Don’t Defend Wednesday, 10 November 2010
    • 106. Wednesday, 10 November 2010
    • 107. And then... But... And then... But... And then... But... And then... But... Wednesday, 10 November 2010
    • 108. Rule #3 Wednesday, 10 November 2010
    • 109. Seek Clarifications Wednesday, 10 November 2010
    • 110. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula Solution Wednesday, 10 November 2010
    • 111. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula Solution Wednesday, 10 November 2010
    • 112. <Specific time> <Observed behaviour> <Perceived Impact> Feedback Formula Solution Wednesday, 10 November 2010
    • 113. Rule #4 Wednesday, 10 November 2010
    • 114. Say thanks Wednesday, 10 November 2010
    • 115. Rule #5 Wednesday, 10 November 2010
    • 116. Take Action Wednesday, 10 November 2010
    • 117. Phew... Wednesday, 10 November 2010
    • 118. (recap) Wednesday, 10 November 2010
    • 119. Feedback Wednesday, 10 November 2010
    • 120. Feedback Giving Wednesday, 10 November 2010
    • 121. Feedback Giving Wednesday, 10 November 2010
    • 122. Feedback Giving Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Wednesday, 10 November 2010
    • 123. Feedback Giving Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Receiving Wednesday, 10 November 2010
    • 124. Feedback Giving Receiving Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Wednesday, 10 November 2010
    • 125. Feedback Giving Receiving Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Ask for feedback Don’t defend Seek clarifications Say thanks Take action Wednesday, 10 November 2010
    • 126. Feedback Giving Receiving Wednesday, 10 November 2010
    • 127. Feedback Giving Receiving Wednesday, 10 November 2010
    • 128. Feedback Giving Receiving Wednesday, 10 November 2010
    • 129. Feedback Giving Receiving Wednesday, 10 November 2010
    • 130. Creative Commons Credits By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/ By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/ By The U.S.Army http://www.flickr.com/photos/soldiersmediacenter/397708723/ By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/ By hsingy http://www.flickr.com/photos/hsing/3557233729/ By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/ By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/ By kmndr http://www.flickr.com/photos/kmndr/3857967490/ By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/ By Katclay http://www.flickr.com/photos/katclay/4927823922/ By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/ By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/ By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/ By tableatny http://www.flickr.com/photos/53370644@N06/4976490816/ Wednesday, 10 November 2010
    • 131. Now... Wednesday, 10 November 2010
    • 132. Do you have any feedback for me? @patkua Wednesday, 10 November 2010
    • 133. Do you have any feedback for me? (or maybe just some questions?) @patkua Wednesday, 10 November 2010
    • 134. Shared under the Creative Commons licence http://creativecommons.org/licenses/by/3.0/ Wednesday, 10 November 2010