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Tightening the Feedback Loop

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Talk given at the Oredev 2010 conference on the collaboration track (http://oredev.org/2010/sessions/tightening-the-feedback-loop)

Talk given at the Oredev 2010 conference on the collaboration track (http://oredev.org/2010/sessions/tightening-the-feedback-loop)

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  • Patrick: I agree that feedback is very valuable and can also be discouraging if not used with sufficient sensitivity. I am exploring feedback in software systems (modules and objects). The principles do not directly translate into something that can be used directly.

    I am exploring what would a software object say to its supplier of inputs by way of feedback in general terms. Is there any general way of dealing with such feedback? If yes, software can become very sensitive and adaptable without explicit participation by the programmer. Please take a look at TRUE FEEDBACK and give me some constructive FEEDBACK.

    http://www.slideshare.net/putchavn/true-feedback

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    25 JAN 14
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  • great message and delivery!
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  • A good one:)
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  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences
  • Situations to describe
    - Performance reviews
    - When working in teams - repeat occurences








  • Stories to tell
    - Open plan offices
    - Parable of the pair, “I’m going to give you some feedback!”
  • Stories to tell
    - Open plan offices
    - Parable of the pair, “I’m going to give you some feedback!”

































































































Transcript

  • 1. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkua
  • 2. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkua
  • 3. Admit it
  • 4. We like our feedback
  • 5. it comes in many forms
  • 6. Test Driven Development
  • 7. Test Driven Development
  • 8. w00t!
  • 9. ??? Lo-Fi Prototypes
  • 10. Information Radiators Yikes!
  • 11. Hmm Continuous Integration
  • 12. Sometimes it’s less conventional...
  • 13. Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal Practices
  • 14. We can get better at... Giving Feedback
  • 15. Giving effective feedback should...
  • 16. Strengthen Confidence or Improve Effectiveness for the recipient
  • 17. This is what it is normally like
  • 18. Hey! I’d like to give you some feedback
  • 19. Uh Oh
  • 20. What have I done?
  • 21. Or maybe, it arrives like this
  • 22. I can’t take it anymore!
  • 23. Feedback Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.
  • 24. Some rules...
  • 25. Rule #1
  • 26. Give feedback earlier
  • 27. Feedback Time Event 1 Event 2 Event 3 Situations to describe - Performance reviews - When working in teams - repeat occurences
  • 28. Feedback Feedback Feedback Time Event 1 Event 2 Event 3
  • 29. Rule #2
  • 30. Create Safety
  • 31. Give feedback in private Stories to tell - Open plan offices - Parable of the pair, “Iʼm going to give you some feedback!”
  • 32. Ask if you can give feedback
  • 33. “Can I give you some feedback?” “Is now a good time?”
  • 34. Rule #3
  • 35. Focus on Behaviours
  • 36. “You hate pairing” “I can’t work with you anymore” “You think you’re so good!”
  • 37. Behaviours Attitude Values
  • 38. “You hate pairing” “I can’t work with you anymore” “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” “You think you’re so good!”
  • 39. <Specific time> “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Observed behaviour> <Perceived Impact>
  • 40. <Specific time> <Observed behaviour> <Perceived Impact>
  • 41. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]
  • 42. Rule #4
  • 43. Not Too Much
  • 44. First you ignored what I said And then... And then you shook your fist And then you said that And then... And then you raised your voice And then... And then... And then... And then... And then...
  • 45. First you ignored what I said And then... And then you shook your fist And then you said that And then... And then you raised your voice And then... And then... And then... And then... And then...
  • 46. Rule #5
  • 47. Make it a conversation
  • 48. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]
  • 49. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> “Let’s discuss!” [Suggested Solution]
  • 50. We can get better at... Receiving Giving Feedback
  • 51. This is why you don’t get much feedback
  • 52. I should talk to them about this...
  • 53. But I don’t know how they’ll react
  • 54. Maybe I’ll see how it goes
  • 55. Break the cycle
  • 56. Nobody gives me feedback
  • 57. Rule #1
  • 58. Ask for feedback
  • 59. Rule #2
  • 60. Don’t Defend
  • 61. And then... But... And then... But... And then... But... And then... But...
  • 62. Rule #3
  • 63. Seek Clarifications
  • 64. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> Solution
  • 65. Rule #4
  • 66. Say thanks
  • 67. Rule #5
  • 68. Take Action
  • 69. Phew...
  • 70. (recap)
  • 71. Giving Feedback
  • 72. Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Giving Feedback Receiving
  • 73. Give feedback earlier Create safety Focus on behaviours Not too much Make it a conversation Giving Feedback Receiving Ask for feedback Don’t defend Seek clarifications Say thanks Take action
  • 74. Giving Feedback Receiving
  • 75. Giving Feedback Receiving
  • 76. Creative Commons Credits By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/ By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/ By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/ By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/ By hsingy http://www.flickr.com/photos/hsing/3557233729/ By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/ By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/ By kmndr http://www.flickr.com/photos/kmndr/3857967490/ By Katclay http://www.flickr.com/photos/katclay/4927823922/ By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/ By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/ By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/ By tableatny http://www.flickr.com/photos/53370644@N06/4976490816/ By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/
  • 77. Now...
  • 78. Do you have any feedback for me? (or maybe just some questions?) @patkua
  • 79. Shared under the Creative Commons licence http://creativecommons.org/licenses/by/3.0/