From SES Training in London in February ’09. Four hour training seminar covering why a company might blog, how to form a corporate blog strategy, how to create a blogger outreach program and how to
From SES Training in London in February ’09. Four hour training seminar covering why a company might blog, how to form a corporate blog strategy, how to create a blogger outreach program and how to pitch.
1. The Business of Blogging Jennifer Evans Laycock Director of Social Media, SiteLogic @jenniferlaycock [email_address]
2. How Do You Blog?
3. Who blogs?
4. Who blogs?
5. Who blogs? <ul><li>Corporate bloggers: </li></ul><ul><ul><li>69% are also personal bloggers </li></ul></ul><ul><ul><li>65% are professional bloggers </li></ul></ul><ul><li>Professional bloggers: </li></ul><ul><ul><li>59% are also personal bloggers </li></ul></ul><ul><ul><li>17% are corporate bloggers </li></ul></ul>
6. Who blogs?
7. Who blogs?
8. What Do People Blog? Music is more popular and politics is less popular in Asia, while personal, lifestyle, and religious topics are less popular in Europe
9. Why Do People Blog?
10. People trust blogs
11. The flow of conversation… Joe Blogger
12. So they’re growing, who cares? “ Every new blog, every new post and every new comment makes it more likely someone will talk about you.”
13. You can’t ignore blogs… <ul><li>Fast moving wo r d of mouth… </li></ul>
14. Don’t let fear hold you back <ul><li>People will talk about you or your company. </li></ul><ul><li>Will you listen and respond? </li></ul>
15. Citizen journalism is the new news
16. The social technographic ladder
17. The Conversation Happens in Two Places Your Blog Their Blog
18. Your own blog – Biggest challenge <ul><li>Who will </li></ul><ul><li>do it? </li></ul>One writer, or many?
19. A warning about blog marketing
20. Reasons to blog – Add personality
21. Reasons to blog – Feedback cycle “ One of the most common requests for change from our Customers is to add assigned seating…we do listen intently to our Customers and do our best to give them what they want so it only makes sense to extensively research and evaluate this possibility.”
22. Reasons to blog – Feedback cycle Roughly 1/3 of comments come from SW Employees Customers change C-level’s minds * 90% against assigned seating They TELL readers they have impacted things…
23. Reasons to blog – Build community <ul><li>Based in Finland, popular in U.S. </li></ul><ul><li>Losing ground to cheaper alternatives </li></ul><ul><li>Scoured blogs, forums for ambassadors </li></ul><ul><li>3 days training, paid for 15 hours of work a week </li></ul>
24. <ul><li>Results? </li></ul>Reasons to blog – Build community <ul><li>Branded mentions up 400% </li></ul><ul><li>1,200 members of the community </li></ul><ul><li>Conversations save the company money (bad paper) </li></ul><ul><li>Sales are up! </li></ul>KEY POINT: Marketing leaves them alone!
25. Reasons to blog – Emotional investment As with many smaller sheet metal companies, there tends to be quite a bit of sub-contracting that goes on. Obviously, the smaller you are the less facilities you have in-house. And the busier you get, the more sub-contracting out you need to do. Anyway, I’m not going to start babbling about their utter ineptitude as it’s worth an entire blog in itself. But do keep your hand on the proverbial dial in case I ever spill the beans on somebody getting arrested for shot-blasting the wrong bridge in Scotland during the rush hour, or regale you with stories involving classic cars having their roof nearly ripped off due to positioning said car with a forklift truck’s forks through the windows so painting the thing would be a bit easier .
26. Reasons to blog – Emotionally invest Gross revenue has TRIPLED 30%-40% of income from blog leads 50,000 unique visitors a month From 3 to 5 employees – seeking bigger location
27. Reasons to blog – Educate Gain credibility in your field by becoming a resource…
28. Reasons to blog – The Press
29. Reasons to blog – Bolster your brand
30. Reasons to blog – Create demand Reaching and educating a whole new audience… Young (40), savvy and travels the world. The “rock star” of bespoke tailors.
31. Reasons to blog – Sell products
32. 5 Things to know before you blog
33. How not to blog…Don’t fake it Charlie has a PSP. Jeremy doesn’t. Charlie wants to help. Of course Charlie is really Zipatoni, a self-proclaimed viral marketing firm. Blog gets pulled, Zipatoni gets negative press, Sony looks terrible
34. How not to blog – throw away the mirror Almost no comments…people just don’t care.
35. How not to blog…with thin skin
36. <ul><li>Don’t rest on your laurels… </li></ul>How not to blog…sporadically
37. Boosting your blog – Ask questions Let your readers add to the content…
38. Boosting your blog – Use pictures
39. <ul><li>Use the CopyBlogger formula </li></ul><ul><ul><li>Who Else Wants [blank]? </li></ul></ul><ul><ul><li>The Secret of [blank] </li></ul></ul><ul><ul><li>Little Known Ways to [blank] </li></ul></ul><ul><ul><li>Get Rid of [problem] Once and For All </li></ul></ul><ul><ul><li>Here is a Method That is Helping [blank] to [blank] </li></ul></ul><ul><ul><li>Here’s a Quick Way to [solve a problem] </li></ul></ul><ul><ul><li>Now You Can Have [something desirable] [great circumstance] </li></ul></ul><ul><ul><li>[Do something] like [world-class example] </li></ul></ul><ul><ul><li>Have a [or] Build a [blank] You Can Be Proud Of </li></ul></ul><ul><ul><li>What Everybody Ought to Know About [blank] </li></ul></ul>Get their attention – Good headlines
40. Get their attention – Good headlines Original “ Diggified”
41. Get their attention - Controversy
42. Get their attention – Give credit
43. Get their attention – Talk WITH them If they comment, respond! <ul><li>Draw people in </li></ul><ul><li>Get new content ideas </li></ul><ul><li>Spark conversation </li></ul><ul><li>elsewhere </li></ul><ul><li>Give them attention </li></ul>
44. Get their attention – Go elsewhere Find other blogs and add quality comments to them Comment early to reach readers Comment later to reach author Strong presence or diversified reach?
45. Get their attention – Share with Neighbors
46. Get their attention – Blog carnival Exposure to new, but related audiences Multiple bloggers, one topic Great way to get involved with your community
47. Social Media Launchpoint: Flickr <ul><li>Which Impacts You More? </li></ul>“ Of all of our inventions for mass communication, pictures still speak the most universally understood language.” - Walt Disney
48. Flickr – An Engaged Community
49. Flickr – Links that Deliver
50. So Many Reasons to Love Flickr… <ul><li>Learn the tools… </li></ul><ul><ul><li>http://www.quickonlinetips.com/archives/2005/03/great-flickr-tools-collection/ </li></ul></ul>
51. Social Media Launch Point: Twitter
52. Twitter – Create Your Listening Board
53. The Power of the ReTweet
54. So Many Reasons to Love Twitter… <ul><li>Learn the ropes… </li></ul><ul><ul><li>“ From Twits to Tweeple” a Five Part Series at Search Engine Guide </li></ul></ul>
55. Social Media Launch Point: YouTube
56. YouTube, Great on a Budget “ Tom [Dickson] likes to run non-standard things through our blenders in the demo room to test out their strength. One day I wandered in to the demo room and saw sawdust on the floor. Tom was testing out the blenders again, this time it was a 2 x 2 jammed into the blender to see if he could destroy the blender or the 2 x 2. “ -George Write, Marketing Director First five videos cost roughly $100 The Today Show, iVillage, Newsweek, Playboy, NY Times Online sales quadrupled. $400
57. So Many Reasons to Love YouTube…
58. Social Media Launch Point - Networks
59. So Many Things to Love about Social Networks
60. Blogging checklist Bonus!
61. Motivate your readers – Link love Links are the currency of the web…
62. Connect with the community – blog roll
63. Learn Who Influences…Not Who is Popular 8-12 immediate influences Dozens, hundreds of secondary Topical Blogs Forums Email lists Social networks Who reaches people? Who do people trust?
67. Number one rule of pitching bloggers… Take the time to READ their blog!
68. How to pitch a blogger
69. Pitching Checklist
70. Ethical blog pitches <ul><li>No false information </li></ul><ul><li>Full disclosure </li></ul><ul><li>Respect blogger boundaries </li></ul><ul><li>No automated posting </li></ul><ul><li>Products do not obligate bloggers </li></ul>
71. Follow My List…Avoid This Problem Johnson & Johnson invites 50 mom bloggers to “Camp Baby”
72. A Note About Gender… Women are three times more likely to share personal stories with a friend than men. Allow them to retain full control of the message or discount… But….
73. Foster relationships
74. Offer advance looks… BIG LESSON: Full Disclosure is a must!
75. Offer reader discounts Doesn’t work with all bloggers…
76. Offer breaking news Give a blogger an exclusive The right blog can spread word fast! If it’s juicy, they’ll share it.
77. Entice with affiliate deals Read the site first to see if they do affiliate posts…
78. Pay for posts… “ No doubt about it. Michael Nivola is a smart guy who has done some smart things. However, ordering a review from John Chow dot Com for the Seven Day System may have not been the smartest thing to do.”
79. Product reviews Nikon sends new D80 to top Flickr users Tons of buzz among target audience Blogger version follow-up…
80. Follow the Rules of Viral Marketing
81. Ask Yourself… Ideas spread because they matter to the spreader…
82. How NOT to treat bloggers… U.S. College sports group lays down “live blogging” rules Soccer: five times per half, one at half time Lacrosse: three per quarter, one at half time Rowing: Ten per day
83. How NOT to treat bloggers… Flight delays cause person to miss vacation. Terrible customer service “ Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny. “ "We wouldn't respond to a blog post. This goes back to the larger question of the veracity of everything you read on Internet blogs. Our customer service is great."
84. Things I Don’t Care About (Neither do They)
85. Managing your reputation
86. The Power of a Good Post When I came home this last time, I had an email from Zappos asking about the shoes, since they hadn’t received them. I was just back and not ready to deal with that, so I replied that my mom had died but that I’d send the shoes as soon as I could. They emailed back that they had arranged with UPS to pick up the shoes, so I wouldn’t have to take the time to do it myself. I was so touched. That’s going against corporate policy. Yesterday, when I came home from town, a florist delivery man was just leaving. It was a beautiful arrangement in a basket with white lilies and roses and carnations. Big and lush and fragrant. I opened the card, and it was from Zappos. I burst into tears. I’m a sucker for kindness, and if that isn’t one of the nicest things I’ve ever had happen to me, I don’t know what is. So… IF YOU BUY SHOES ONLINE, GET THEM FROM ZAPPOS . I
87. The Power of a Bad Post…
88. Keep track of the conversation
89. A Reminder Why Blogs Work… People Don’t Trust Ads People Trust Friends People Trust Strangers The Web Connects Everyone has a Voice Niches Flourish
90. Tracking results…
91. Track pick-up of post…
92. Track new links from posts… Lesson learned: Watch this blog for new topics worth writing about Blog posts can score you some nice quality links…
93. Track comments… Look for patterns in what posts attract comments
94. Track sales… Pre-controversy: average $250 a month in sales Post-controversy: average $1000 a month in sales
95. Track pickup on social news Helps gauge how quickly word is spreading…
96. Engagement rates for The Lactivist
97. Digg, Reddit, Stumbleupon referrals. Pork Problem Four major blog referral sources during the “Pork Event” and after. . . Link rates for The Lactivist
98. Thanks! Jennifer Evans Laycock Director of Social Media SiteLogic [email_address]