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Annie Moreton, Head of Individual Giving at Save the Children: Good Bites Big Appeals

Annie Moreton, Head of Individual Giving at Save the Children: Good Bites Big Appeals






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    Annie Moreton, Head of Individual Giving at Save the Children: Good Bites Big Appeals Annie Moreton, Head of Individual Giving at Save the Children: Good Bites Big Appeals Presentation Transcript

    • How to grow your appeal The growth of the Save the Children’s annual restricted appeal
    • How it all started
    • N.B. not the traditional major donor model fora capital appeal... • Individual giving appeals calendar Individual giving appeals calendar • Adding a new proposition Adding a new proposition Feasibility study Goal settingOffering option to restricted finds • Offering option to give to give to Demonstrating tangible impact restricted funds Creating sense of ownership Donor identification by constituency • Demonstrating tangible Project and campaign calendar impact • Creating sense of ownership
    • Income growth £800,000.00 £700,000.00 £600,000.00 £500,000.00 £400,000.00 £300,000.00 £200,000.00 £100,000.00 £0.00 2009 2010 2011 2012 Gross income
    • Audience growth throughout the years2009 2010 2011 2012Warm supporters Warm supporters Warm supporters Warm supporters Prospects Prospects HV donors HV donors Cold DM Cold DM Legacy ask Legacy ask integration (ask in integration thank you) Cold other Major donors Community PR & Celebrities Digital
    • Started in 2009 • Best performing appeal in the programme • 2010 saw opportunity for growth – started planning
    • Brand context
    • Testing our way in 2010 – Tanzania Appeal• Selected a wider range of people from the warm file to mail• Testing ask prompts• Testing high value pack (to middle donors)• Role of engagement• First online appeal• Development of the journey
    • 2010 – Tanzania Appeal
    • 2010 – Tanzania Appeal HV
    • 2011 South Sudan Appeal• Drive net income, but also look to improve the responsiveness of those less responsive segments• Introduction of the high value audience• Introduction of the legacy ask integration to the campaign• Test low value £5 buy a brick tactic to less responsive segments• Test in direct mail acquisition• Introduction of a reminder appeal
    • 2011 South Sudan Appeal Warm supporter appeal
    • 2011 South Sudan Appeal Low Value Low value & acquisition pack
    • 2011 South Sudan Appeal online Donation landing pages Email Appeals
    • Feedback / engagement journey Clinic builtand lives saved in Children Now
    • Email feedback / engagement journey Email ThankEmail Ask You Open for business – first babies delivered
    • 2012 Bangladesh Appeal Marketing Campaigning Trust, Major partnerships & HVCorporate PR & CelebritiesIndividual Giving Community & Legacy (Save the Digital Hub Children Week)
    • Virtual Clinic1) Quick Donate2) Browse and shop for items3) Items over £250 - option to set up a Just Giving page
    • Individual Giving Acquiring Supporters Existing Supporters Radio SMS ask across a range of stations DRTV Testing across existing stations Mail appeal and reminder Email segments OutdoorTesting trains and buses SMS Digital Banners Press ads and Supporter journeys Inserts (low for respondersCold Mail volume testing) online and offline Including Baby Nirob, 10 weeks old suffering from campaigning and severe diarrhoea and wheezing with every breath legacy asks Shopping centres Thank you to cold Roll out of £5 buysFace to face ask, £5 SMS respondents a brickto buy a brick Campaigning ask engagement
    • Trusts, Major & High value Trusts High Value Major Donors
    • community giving pilots – new audiences Existing Supporters Curry Life Magazine targeting restaurant trade Branch Activitya) Run a curry night b) Put £1 on Tea Parties, Coffee Mornings,the bill c) donate tips for a week Frog Races! Collections and House to House Nursery Challenge Sponsorship for nursery children to dress up as what they want to be Baking – Cakes! Retail AMYA Challenge Raffles, Collections, To Asian youth group bucket collections mbola
    • Corporate partners 6 Collections e.g. Communication to Birmingham Bull Ring supporters, banners on their website, in match programme 5th MayGifts in kind to the clinics e.g. condoms, cleaning productsMatch funding for bloggingFunding for 1 clinic build! Collections in 3 Stores
    • virtual clinic wall of fame Can be anonymous tooCorporate donations Photos link to face book
    • What have we learnt?
    • What have we learn?• We can drive an integrated organisational fundraising appeal!• It really can be used to engage different audiences• Planning needs to commence earlier – 7 months is not enough for e.g. corporate to get on board• Gathering content can be expensive• Although a staggered launch the campaign felt integrated across all types of story and engagement• Digital needs a BIG one day burst to have stand out
    • What have we learnt?• Country and perceived need can influence engagement• Visual and target and deadline are important• An enemy• Need led images• Strong project management is required – to help build integration cross team. One person/team owning the project from within the lead fundraising team
    • Top tips to take away
    • What to consider for an integrated capitalappeal• Objectives and KPIs agreed at outset• Structure and process/project management• Resources• Budgeting & objective setting – what does success look like?• Content gathering - before, during and after• Contingency planning• The right partners - internal and external• Test your way in• Start early - rolling planning
    • How to assess whether it’s right for you?• Can you restrict funds to a particular project?• Opportunity cost? Restricted versus unrestricted• Do you have the ability to emotionally engage someone with your cause?• Can you create a supporter experience?• Do you have the organisation behind your ambitions?• Can you demonstrate the impact of the appeal to your decision makers?
    • 2010 Tanzania Appeal learning• Drove an increase in income of almost £40k through better targeting and prompting• Message engagement helps to drive those usually less responsive segments to give, those multi givers who wrote a card gave a higher average gift• Small proportion of income was from online – but it showed potential for future growth• Introduction of the ‘feedback journey’ had a good impact on email address penetration• Prioritise how to increase the performance of those less responsive segments through testing tactics.
    • 2011 South Sudan Appeal Learning• Campaign raised approximately £844,000 – the best campaign performance in years• Reminder appeal had a big impact on the success• HV donors contributed £46,800 additional income to the appeal• Low value prompting did increase the responsiveness, but did have an impact on the overall income.• Direct mail acquisition was a huge success achieving a 4.26% response rate• Legacy ask in thank you outperformed any of the other legacy activity throughout the year
    • Crowdfunding
    • Campaign highlights Volunteer Supporter trip PR engagement Blogger Conference I made a donation, I lived in the next village to where Nirob lives, so this I just made a appeal really donation after seeing touched my heart. the excellent report from Myleene Klass on the ITV news. Supporter Celebrity PR FeedbackI want to be Outdoor Est. reach 10,500,000 results Venue House to house collections income was up 50% [owing to] higher I saw the profile and having a picture of Nirob specific theme with on the a pamphlet to give Radio envelope, I fell out. Legacy Face to face results in love with Pledges him.
    • Room for improvement Campaigning integration AMYA Challenge Press ads DRTV