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Tổng đài Siemens Hipath 4000 là giải pháp truyền thông trên nền IP cho các doanh nghiệp với quy mô từ 300 tới 100,000 người sử dụng. Giải pháp cung cấp một dải rộng lớn các ứng dụng cho doanh nghiệp với độ tin cậy cao. Giải pháp kết hợp các điểm mạnh của việc kết nối mạng với sự đa dạng của các thiết bị đầu cuối, bao gồm các máy để bàn IP và TDM, các máy di động WLAN và DECT, softphone và UC clients.

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Tổng đài điện thoại Siemens Hipath 4000 [thegioitongdai.com.vn] Tổng đài điện thoại Siemens Hipath 4000 [thegioitongdai.com.vn] Presentation Transcript

  • Siemens Enterprise Comm nicationsSiemens Enterprise Comm nicationsSiemens Enterprise CommunicationsSiemens Enterprise Communications HiPath 4000 V6HiPath 4000 V6 September 2010September 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • Siemens Enterprise Communications Profile – Expanding Market LeadershipExpanding Market Leadership Global and Regional Positions in North America with 6.2 M lines already installed in Europe with 16% market share, and in 19% growth in Europe Growing share No. 1 Growing position in India with 17% market share Germany with 40% in China with 8% market share20% growth in North America share Growing position Leading position No. 1 in Latin America with 18% market share, and in Brazil with 28% 33% growth in APAC No. 1 Growing position in RSA with 13% market share Voice and Applications Enterasys Legend Among communications-based services providers with own No. 1 globally Leading position Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Enterasys Services solutions platformglobally Sources: MZA Consultants: PBX market shares; Gartner: Services market share; SEN for Enterasys; as of July 2010.
  • Siemens Enterprise Communications Profile – Large, Diverse Customer BaseLarge, Diverse Customer Base Financial Services Manufacturing Public sector Healthcare Education Others Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • Planning for today's business challengesPlanning for today s business challenges Communications trendsBusiness trends Device Growth withCost Cloud Device proliferation corporate excellence containment / reduction Social media Green ITSustainability Agile enterprise Data center / virtualization Seamless mobility Distributed / telecommuting workforce Selective out-tasking Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • Business and IT GoalsBusiness and IT Goals Communications and IT GoalsBusiness Goals Enable business success by deploying the best communication tools Lower communications CapEx / OpEx Ensure flexibility, scalability and business continuity Reduce communications complexity and increase its effectiveness Reduce Operating Costs Grow Revenue increase its effectiveness Streamline use of multiple communications technologies to meet security and environmental mandates Operating CostsRevenue Establish solid partner relationship to drive your business value Corporate Excellence Asset Efficiency Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 ExcellenceEfficiency
  • Communications Transformation - Increasing Value vs. Cost of DeliveryIncreasing Value vs. Cost of Delivery OpenPath Optimize Enhance Transform VoIP (HiPath) TDM (Hicom) UC (OpenScape) SaaS (OpenScape 2010) Optimize Enhance Transform SIP Cloud IP IP IP IP Proprietary hardware & software Converged IP networks Proprietary hardware & software Telecommunications networks Open standards hardware & software SIP networks CEBP Software as a Service On-demand consumption Cloud mash-ups Premises-based / Distributed Data center-based Managed Services UC / Social media integration Cloud Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 TCO g $$$$ $$$ $$ $
  • HiPath 4000 from Siemens Enterprise Communicationsfrom Siemens Enterprise Communications The Leading Converged IP HiPath 4000 Proven in 80 countries with over 25 million ports sold Communications Solution HiPath 4000 Analog PSTN Cost-effective communications choices for converged IP telephony Built-in reliability S l bl hit t DECT TDM IPDA PSTN Scalable architecture Flexible deployment options Easy migration G t i ti i t t t ti SoftGateIT Infrastructure (IP) Great migration investment protection Open interfaces Comprehensive support services Mature and stable company HiPath 4000 VoIP Phones Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Mature and stable company
  • ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • HiPath 4000 SolutionsHiPath 4000 Solutions HiPath 4000 HiPath 4000 The economic benefit of A mature yet innovative communications platform th t d li d is: Highly reliable and scalable communications l ti t t th provides: Feature-rich, reliable communications with d t h t HiPath 4000 is: that delivers converged IP communications solutions. solutions to meet the needs of business today. product enhancements continually adding value. An extensive range of features, combining the advantages of traditional and IP telephony An OpenPath to leverage new technology with easy and cost-effective migration options Protection of investments with product innovations in hardware, software and licensing “HiPath 4000 delivers a rich feature set and exceptional flexibility, scalability and reliability. Customers can retain legacy investment, leverage new IP and and IP telephony. migration options. and licensing. Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 SIP technology, and migrate when ready!”
  • HiPath 4000 Solutions - OverviewOverview HiPath 4000 Architecture, Features, Scalability Extensive Enterprise feature set for traditional and IP telephony Scalable communications deployments supporting from 300 to 12,000 users on a Deployment options for IP distributed branches, complex corporate networks and stand-alone systems Separated Duplex optionsupporting from 300 to 12,000 users on a system, 100,000 users in a full network Standards-based interworking with multiple competitor’s systems and in multiple networks worldwide Separated Duplex option Redundancy options for disaster recovery and operational continuity Survivability capabilities with separation of networks, worldwide Public and private network connections via analog, TDM and IP trunks using QSIG, native SIP, and CSTA signaling and voice for IP access points Rich connectivity and features for SIP trunking, Service Providers and SIP applications Cost-effective, survivable branch solutions with easy IT integration and full HiPath Management suite pp Productivity enhancements for users with integrated OpenScape UC Suite Built-in security and encryption Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Over 25 million ports sold in 80 countries
  • HiPath 4000 V6 - Deployment ScenariosDeployment Scenarios Large Branch Office Router Digital, SIP & HFA Phones FMC / VoWLAN Large Branch Office Router Digital, SIP & HFA Phones FMC / VoWLAN HiPath 4000 Headquarters HiPath 4000 Headquarters AP3700 DECT / Cordless IP HiPath 4000 Video- ConferencingAP3700 DECT / Cordless IP HiPath 4000 Video- Conferencing OpenScape UC Suite Apps (UC, UM, CC, Video) and Business Applications Optional HiPath 4000 Separated Duplex (co-located or remote) OpenScape UC Suite Apps (UC, UM, CC, Video) and Business Applications Optional HiPath 4000 Separated Duplex (co-located or remote) Survivable IP Branch OfficeSurvivable IP Branch Office LAN Router SoftGate LAN Router SoftGate WANWAN SoftGate and AP-E SoftGate and AP-E AP3700 FMC / VoWLAN Voice Digital SIP & AP3700 FMC / VoWLAN Voice Digital SIP & PSTN / SIP-SP PSTN / SIP-SP Survivable Medium Converged BranchFMC /Survivable Medium Converged BranchFMC / Peer-to-Peer Digital, SIP & HFA Phones DECT Peer-to-Peer Digital, SIP & HFA Phones DECT DECT / Digital, SIP & HFA Phones VoWLAN Video DECT / Digital, SIP & HFA Phones VoWLAN Video Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Peer to Peer Video- Conferencing Peer to Peer Video- Conferencing DECT / Cordless IP Video- ConferencingAP3700 and AP-E DECT / Cordless IP Video- ConferencingAP3700 and AP-E
  • HiPath 4000 Solutions – A Broad Range of Cost Effective ChoicesA Broad Range of Cost Effective Choices OpenScape Common System Management…Options for every need… Applications Attendant Console, OpenScape UC S ite OpenScape Alarm Professional Endpoints OpenScape Personal Edition (Soft Client) OpenStage Phones (TDM, HFA) Analog Devices Video endpoints Fault User Management Mobility DECT Cordless OpenScape Mobility Fixed Mobile Convenience UC Mobile Client Applications Co so e, Boss/Secretary & CTI Suite Applications Alarm Response o ess o a Integration QoS Management au t Management Unified Comm. Unified Messaging / Instant Messaging OpenScape Video Voice & Web Conferencing Presence based Collaboration Accounting Management Open Based On Open Standards And Published Interfaces – N ti SIP SOAP/XML SNMP d MIB T QSIG TAPI JTAPI d HiPath 4000 Manager HiPath 4000 IP Connectivity HiPath 4000 SoftGate SIP Service Provider OpenScape Exchange IP Access Points, IPDA Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Open Interfaces Native SIP, SOAP/XML, SNMP and MIB Traps, QSIG, TAPI, JTAPI and CSTA, CDR HiPath 4000 Assistant
  • HiPath 4000 Solutions - Close Integration with OpenScape UC SuiteClose Integration with OpenScape UC Suite HiPath 4000 - A powerful converged solution delivering expanded capabilities through close integration with UC S i A li i i l di O S UC M iSuite Applications, including OpenScape UC, Messaging and Contact Center. Comprehensive interworking with OpenScape Voice and smooth migration to software-based Voice with new Flex Licensing and license portability. OpenScape Applications andmore…and OpenScape Voice OpenScape Mobility OpenScape Video OpenScape Messaging OpenScape UC Application OpenScape Contact Center OpenScape UC Server Software Foundation Any client every IP IT or telephony infrastructure more… OpenScape UC Server SIP Session Control Availability Management Aggregated Presence QoS Management Session Detail Reporting Administration & Licensing Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Any client, every IP, IT or telephony infrastructure
  • ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • HiPath 4000 Solution - Summary of What’s New in V6Summary of What s New in V6 Highly reliable and available SW hit t i New SW Architecture Industry-standard server ti f HiP th 4000 New Hardware New duplex architecture with high reliability Enhanced Reliability SW architecture running on Suse Linux Direct CSTA connectivity HiPath 4000 Assistant for integrated Performance and option for HiPath 4000 New DSCXL2 server (more powerful quad-core cPCI hardware) for HiPath 4000 communication server and AP- high reliability Separated Duplex (Layer 2) Management System Redundancyg Fault Management 83 IP Access Points for HiPath 4000 single server system Emergency server Hot redundant Gigabit LAN New SW-based LicensingApplication Features SoftGate Redundancy System Features Consistent software-based licensing with HiPath Licensing Management New SW based Licensing Native connectivity with OpenScape UC V4 R0 Call Director integration via native SIP Application Features Different tones and announcements per Access Point / SoftGate SIP Q interworking System Features One Flex License for all subscribers, trunking connections and HiPath Cordless Enterprise Populated caller-id via OSCC Speech Recording via native SIP interface OpenScape Video: LifeSize and OpenScape Personal SIP Q interworking enhancements External MOH provisioning A-Law / μ-Law Conversion for International IP Access Points P l d S i bilit f Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 and OpenScape Personal Edition SIP Payload Survivability for OSCC Agents
  • HiPath 4000 V6 - Reliable and Open Software ArchitectureReliable and Open Software Architecture HiPath 4000 V5 Embedded System (HW+SW) HiPath 4000 V6 HiPath 4000 V6 SoftwareHiPath 4000 V6 Software Call Control CSTA Application Administration S i bilit High AvailabilityControl Application Control Serviceability y Control OS Suse Linux Enterprise Edition 11 SP1 (64bit) H d Licensing (HLM) HiPath 4000 V6 Flex License Hardware Industry Standard Server HiPath 4000 V6 Server AP3x00 Access Points HiPath 4000 cPCI Server Standard Server Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Shelf AP3x00 IP Access Points AP3x00 IP Access Points
  • HiPath 4000 V6 - Software-Based LicensingSoftware Based Licensing HiPath 4000 V6 SoftwareSoftware-Based Licensing New Software-based licensing with HiPath License Management (SIM card no longer required) HiPath 4000 V6 Software Call Control CSTA Application Administration S i bilit High Availability g One HiPath 4000 V6 Flex License per port for all HiPath 4000 users and trunking connections (analog, digital HFA SIP Cordless PSTN Control Application Control Serviceability y Control digital, HFA, SIP, Cordless, PSTN and SIP Service Provider) Integrated licensing for CSTA connectivity with 3rd party Licensing (HLM) HiPath 4000 V6 Flex License applications CSTA licenses not required with SEN applications HiPath 4000 V6 OpenScape Voice Fully Portable User Licenses between HiPath 4000 and Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Fully Portable User Licenses between HiPath 4000 and OpenScape Voice
  • HiPath 4000 Solutions - HiPath 4000 SoftGateHiPath 4000 SoftGate HiPath 4000 SoftGate Full HiPath 4000 feature access for IP endpoints SIP-Q Trunking for networking with HiPath 4000 and OpenScape Branch survivability with Signaling and Payload Survivability Survivable SoftGate VoIP Phones 4000 and OpenScape Voice Native SIP for SIP Trunking and SIP Applications (SoftGate and AP- Emergency survivability software installed on same standard server) M bilit ith HiP th Cordless IP Soft Phones IPv6 Support for SIP Trunking Video integration with OpenScape Video and OpenScape UC Personal Mobility with HiPath Cordless IP (DECT over IP solution) or WLAN devices Unified Management suite Survivable SoftGate Peer-to-Peer Video FMC / VoWLAN p p Edition Signaling and Payload Encryption Software-based MoH provisioning Unified Management suite with HiPath 4000 Assistant / Manager Linux Software (SLES11 SP1)Media Gateway Video Conferencing Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 provisioningMedia Gateway
  • HiPath 4000 V6 - SoftGate V6SoftGate V6 Reliability Si li d P l d E ti (TLS Security and Scalability Survivable SoftGate for branches: SoftGate + AP-Emergency deployed on one server SoftGate stand-by server option Signaling and Payload Encryption (TLS / SRTP) Increased scalability of voice channels for SoftGate server (250 channels) S ftG t L d b l fGatekeeper Redundancy for HFA subscriber SoftGate Load-balancer for OpenScape UC and SIP Service Provider connectivity No licensing for native SIP / SIP-Q trunking ports IPv6 support for SIP-Q trunking and SIP Connectivity Virtualization of SoftGate application w/ VMWare vSphere SW-based connectivity for OpenScape Deployment Options pp Q g native SIP trunking SIP-Q trunking w/OpenScape Voice OpenScape Voice Geo-Node Separation T.38 Fax for subscribers and trunking SW based connectivity for OpenScape UC / Xpressions conferencing SW-based deployment of HiPath 4000 VoIP functionality Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 g SIP Video deployments
  • HiPath 4000 V6 - New High Performance HardwareNew High Performance Hardware New DSCXL2 processor ready for your Data Center Quad Core 2.0 GHz / 4GB RAM Redundant Hard disks Hot redundant LAN interfaces for IPDA signaling and customer LAN connectivity Gigabit LAN Graphic Display USB Interfaces (e g backup)USB Interfaces (e.g. backup) Required for HiPath 4000 V6 Communication Server and Survivability Unit (AP-Emergency Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Survivability Unit (AP Emergency Server)
  • HiPath 4000 V6 - New Redundancy OptionsNew Redundancy Options HiPath 4000 V6 Duplex 2x DSCXL2 processors Hot stand-by Call Control HiPath 4000 cPCI communication server RTM B Connection HiP th 4000 V6 St d b Warm stand-by Application Control Warm stand-by Management DSCXL2 HW Connection to AP3x00 CCB - SWU ADP A&S CSTA HiPath 4000 V6 Stand-by HiPath 4000 V6 Activ Control Redundant hard-disks Hot redundant LAN Interfaces DSCXL2 HW RTM A CCA - SWU ADP A&S CSTA Hot redundant LAN Interfaces Redundant connection to AP3x00 Host Shelfs (RTM) PSU 1 PSU 2 Connection to AP3x00 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Redundant power supply
  • HiPath 4000 V6 - New Redundancy OptionsNew Redundancy Options Separated Duplex Configuration IP Phones Analog/TDM Phones SoftGate AP3700 IP LAN-Network Data Center Room A Data Center Room B CCA SWU ADP A&S CSTA HiPath 4000 V6 Active CCB SWU ADP A&S CSTA HiPath 4000 V6 Stand-by Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 L2 Cross Link Quorum Node CCA - SWU ADP A&S CSTA CCB - SWU ADP A&S CSTA
  • HiPath 4000 - Choices in Unified CommunicationsChoices in Unified Communications SIP Service Provider Branch/ Remote WorkersHeadquarters FMC / VoWLAN HiPath 4000 Business Applications (VM, UM, UC, Contact Center,...) I and C Infrastructure Presence powered contact center LAN LAN Router UM, IM Voice LAN AP3700 Peer-to-Peer Video Conferencing Voice Digital PSTN HiPath 4000 Peer-to-Peer Video FMC / VoWLAN UM, IM Digital, VoIP Phones Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 4000 SoftGate Peer-to-Peer Video Conferencing
  • HiPath 4000 V6 - System and Application EnhancementsSystem and Application Enhancements HiPath 4000 V6 Assistant SUSE Linux Platform Support for new HiPath 4000 V6 system features and SW-based licensing HiPath 4000 CSTA integrationHiPath 4000 CSTA integration Distribution and activation of HiPath 4000 CSTA software Single Sign On to HiPath 4000 CSTA GUI from Assistant GUI Backup/Restore of HiPath 4000 CSTA Data Reduced down time for upgrades Integration of HiPath Fault Management into HiPath 4000 Assistant for service usage Performance Management for maximum 2.000 subscribers Support for IE8 and Windows 7 Support of Service Plug-in Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • HiPath 4000 V6 - System and Application EnhancementsSystem and Application Enhancements System FeaturesUser Features Different tones and announcement per Access Point / SoftGate T.38 Fax for links between IP Access Points / SoftGate servers OpenStage 30 T OpenStage BLF Module (90 keys) Integrated HiPath 4000 Phone Services External MOH provisioning via SoftGate A-Law / μ-Law Conversion for International IP Access Points Payload Survivability for OSCC Agents New language: Korean for OpenStage 15 / 20 / 40 HFA Increased entries for Call Journal Enhanced Call Forwarding option Native connectivity with OpenScape UC Application (V4R0) Call Director integration via native SIP Applications DHCP and DNS Support for HiPath 4000 V6 and SoftGate Smart Services (Service access and IT Integration & Serviceability Call Director integration via native SIP Populated caller-id via OpenScape Contact Center (V8) Speech Recording via native SIP OpenScape Video: LifeSize and Smart Services (Service access and patch management) Improved serviceability for SoftGate V6 IE8 and Windows 7 support New installation Wizard Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 OpenScape Video: LifeSize and OpenScape Personal Edition via SIP e sta at o a d
  • HiPath 4000 V6 - Summary HiPath 4000: The leading converged communications solution Summary HiPath 4000 V6 is the leading converged voice architecture for centralized and distributed deployment, bridging the gap from legacy to current technology Open Software architecture for both HiPath 4000 communication hardware or standard server hardware and easy migration with Flex Licenses and user license portability toserver hardware and easy migration with Flex Licenses and user license portability to OpenScape Voice New Duplex architecture options, including Separated Duplex Leading-edge features in HiPath 4000 V6 for Reliability, Scalability, and SecurityLeading edge features in HiPath 4000 V6 for Reliability, Scalability, and Security Presence-based communications and collaboration with OpenScape UC Enterprise Smooth migration to full VoIP and UC when you are ready Centralized application deployments for uniform user experienceCentralized application deployments for uniform user experience Powerful and scalable mobility solutions with HiPath Cordless Enterprise, FMC, VoWLAN Lower capital cost (CAPEX) for survivable HiPath 4000 IP branch solutions Integrated CSTA connectivity Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Integrated CSTA connectivity Investment protection for existing hardware, software, and devices, plus license portability
  • ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • OpenScape UC SuiteOpenScape UC Suite OpenScape Unified Communications OpenScape Contact Center OpenScape UC Application OpenScape Fusion accelerators Inbound contact center and voice portal Outbound campaign management OpenSOA – “From the ground up” standard- based software framework management Contact center automation and IVR OpenScape Video Videoconferencing solution integrated with voice & UC applications OpenScape Mobility HiPath Wireless – the All- Wireless enterprise voice & UC applications Unifying video from boardroom, meeting room and desktop with voice on one network HiPath MobileConnect – extending coverage between LAN & public network (FMC) OpenScape Mobile UC Client delivering Mobile CellularLAN Seamless Handover Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Hi-Def videoconferencing democratized Client – delivering Mobile UC everywhere Seamless Handover
  • Completing a robust and balanced portfolioCompleting a robust and balanced portfolio Devices Enterasys OpenScale SIP, IP and TDM Soft clients Switches, routers and wireless LAN Cloud Services Managed Services Wireless phones Mobile UC soft clients Advanced Security Applications (IPS, NAC & SIEM) Network management Professional Services Support Services Security Solutions Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Network management software Security Solutions
  • HiPath 4000 - Globally Standardized Service SolutionsGlobally Standardized Service Solutions OpenScale Lifecycle Services Support and Maintenance services for your communications infrastructure OpenScale Managed Services Evaluate Multi-vendor, multi-technology managed services; from simple tasks to full outsourcing Global design install and integration services for all OpenScale Professional Services90 Improve Design OpenScale Services Global design, install and integration services for all your communication network needs Communications as a Service OpenScale Hosted Services Operate Implement Services Communications as a Service Security expertise and solutions to secure your entire OpenScale Security Services Gl b l ITIL M lti d Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 multi-vendor UC environmentGlobal ITIL Multivendor
  • ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • HiPath 4000 - Recent Reference CustomersRecent Reference Customers Government Energy Health Care Industry Education ServicesGovernment Energy Health Care Industry Education Services Medical University Spanish University Beijing TV Chinese Energy Giant y in San Francisco US University Beijing Local Government in Sweden European Aero Engine Manufacture Financial Services Beijing Medical University HiPath 4000 C lli C t S l ti i M k t S t W ld id German Energy Company Loyalty Rewards Marketing Automotive Component Manufacturing Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Compelling Customer Solutions in every Market Segment Worldwide
  • Customers and Analysts on HiPath 4000Customers and Analysts on HiPath 4000 HiPath 4000 Analysis, July 2010 “HiPath 4000 is highly scalable, from 300 to 100,000 users in a network. The platform supports a wide range of end stations, including a large number of IP phones, and offers support for a competitive range of branch office options as well Ratings • HiPath4000 is Competitive in all segments • Strong in Architecture and Protocols O t t di i S l bilit “We were able to significantly improve the accessibility of our order acceptance service for the customers in the repair shops and thereby gain important competitive competitive range of branch office options as well as unified communications, mobility, messaging, conferencing and customer care applications.” • Outstanding in Scalability and Performance “With the combination of HiPath 4000 and OpenScape Voice and the standardized administration of both systems with the HiPath User Management module we have the option of a soft migration from TDM technology to a standard-based softswitch solution ” Herbert Rauch advantages”. Christian Czech, Director of networks at STAHLGRUBER from TDM technology to a standard based softswitch solution. Director of IT Communications, MTU Aero Engines GmbH, “SEN offers the right solutions to suit our varying needs. On the administrative side, we are using the OpenScape UC server on a voice over IP platform while, for the production areas, we opted for the hybrid solution of HiPath 4000.” Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Hans Rösch , CIO Vattenfall
  • Top Analyst Ranking for Siemens OpenScape Voice and UC PortfolioOpenScape Voice and UC Portfolio Ranked 1st overall in UC Critical Product Capabilities OpenScape Voice rated 25% better thanp Ranked 1st overall in combined UC and Corporate Telephony Product rankings Highest Vision ranking in UC MQ of all traditional telecom providers OpenScape Voice rated 25% better than industry average (4.0 vs. 3.2 average) “OpenScape voice is threatening to competitors in the PBX market” 9.0 8.0 6.0 7.0 8.7 8.5 8.2 8.0 7.6 7.1 6.0 Siemens Avaya Cisco ALU NEC Microsoft BEST OF VoiceCon 2010 OpenScape Unified PRODUCT OF THE YEAR TMC Internet Telephony Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 p p Communications OpenScape UC Server
  • Why Siemens Enterprise Communications Complete voice + UC software Portfolio Complete mobility + wireless Portfolio Why Siemens Enterprise Communications No single-vendor lock-in No proprietary technology stacks Complete networks + security Portfolio Complete global services portfolio Driven by your goals, not our agenda Open Only provider offering the choice of complete end-to-end, software-driven unified communications, based on open, secure and interoperable standards Open co u cat o s, based o ope , secu e a d te ope ab e sta da ds Solution layers can be multi-vendor Integrates with Cisco, IBM, Microsoft and Open Source solutions Synergies from our end to end solution Drive cost reduction Increase productivity Faster decision making Improved collaboration Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Synergies from our end-to-end solutionImproved collaboration
  • You can right now! Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2008. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • BACKUPBACKUP Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • HiPath 4000 SIP connectivityHiPath 4000 SIP connectivity Released SIP Providers in HiPath 4000 V5: • Vodafone• Vodafone • T-Systems (Business VoIP Connect) • COLT • VoiceFlex (UK)• VoiceFlex (UK) • Belgacom (Belgium) • ELISA (Finland) • VerizonBusiness (Advantage VoIP service offering)VerizonBusiness (Advantage VoIP service offering) • AT&T VoEVPN (Voice over EVPN/MRS) • Broadsoft (H4K is Vendor Validated with BroadWorks R15.0) SIP Provider currently in test phase: • BT • Neotel (SA) Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 ( ) • Proximus (Belgium)
  • HiPath 4000 V6 - Licensing featuresLicensing features HiPath 4000 V6 Licensing HiPath 4000 V6 Flex License Subscriber Analog per user Digital per user IP (HFA SIP)IP (HFA or SIP) per user Trunk Analog per channel TDM per channel Cornet IP Trunk and SIP Trunk for HG3500 Common Gateway per channelHG3500 Common Gateway per channel SIP Trunk for HiPath 4000 SoftGate no license required SIP Service Provider per channel Mobility Cordless Enterprise per base station channel HiP th 4000 V6 B d S i bilit LiHiPath 4000 V6 Base and Survivability License System Base License per system HiPath 4000 V6 Duplex Control per system IP Access Points Signaling Survivability per AP3x00 IP S i bilit U it (AP E ) Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Survivability Unit (AP-Emergency) per AP-Emergency server
  • HiPath 4000 V6 - Licensing featuresLicensing features HiPath 4000 V6 Licensing HiPath 4000 SoftGate V6 SoftGate 50 Base License per SoftGate server SoftGate 50 package max 50 users and max 50 active sessions SoftGate 1000 Base License per SoftGate server SoftGate 1000 package max 1000 users and max 256 active sessions HiP th 4000 V6 CSTA ti itHiPath 4000 V6 CSTA connectivity CSTA CSTA connectivity with SEN Applications part of HiPath 4000 V6 base license Package 10 Users for 3rd party applications part of HiPath 4000 V6 baseg p y pp p license Package 100 Users for 3rd party applications per CSTA application link Unlimited package for 3rd party applications per CSTA application link Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • HiPath 4000 V6 - SIP-Q Trunking connectivity with OpenScape VoiceSIP Q Trunking connectivity with OpenScape Voice OpenScape Voice connectivity Feature HG3500 V5 HG3500 V6 SoftGate Scalability (SIP Q T k t 4K S l ti ) 100 channels 100 channels 250 channels (SIP-Q Trunks to 4K Solution ) 100 channels 100 channels 250 channels SIP-Q Features (Callback, Call Transfer, …) Node separation using DNS SRVNode separation using DNS SRV Signaling and Payload Encryption T 38 FaxT.38 Fax VMWare ESX IPv6 Support for SIP Q Trunking planned Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 IPv6 Support for SIP-Q Trunking p (with OSV V5 R1)
  • HiPath 4000 V6 - SIP-Q Trunking connectivity with OpenScape Voice (cont )SIP Q Trunking connectivity with OpenScape Voice (cont.) OpenScape Voice / HiPath 4000 connectivity OpenScape Voice V3.1 R3 OpenScape Voice V4 R1 OpenScape Voice V5 HiPath 4000 V3.0 Backward compatibility for upgrade window HiPath 4000 V4HiPath 4000 V4 HiPath 4000 V5 HiP h 4000 V6 i h HG3 00HiPath 4000 V6 with HG3500 V6 HiPath 4000 on Standard Server combined Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 with SoftGate V6
  • HiPath 4000 V6 - Associated Products Devices Adaptor & Gateways A Comprehensive Set of Applications, Tools , Endpoints and more… Associated Products Devices, Adaptor & Gateways OpenStage HFA V2 OpenStage SIP V2 OpenStage T V2 optiPoint 500 optiPoint 4x0 Cornet IP HiPath 4000 Manager V6 OpenScape DLS V3 OpenScape UC Enterprise V4 R0 HiPath Fault Management V4 HiPath User Management V2optiPoint 4x0 Cornet IP AP1120 Cornet IP Mediatrix 41xx Mediatrix 44xx Mediatrix 1204 Mediatrix 36xx HiPath User Management V2 HiPath QoS Management V1 HiPath Accounting Management V2.0 OpenScape ComAssistant V2.0 OpenScape Xpressions V5 / V6 OpenScape Contact Center V8 OpenScape Personal Edition HFA / SIP LifeSize Room / Team / Express IP Networking OpenScape Voice V4 R1 and V5 R0 (SIP-Q V2) HiPath 3000 V8 (SIP-Q V2) HiPath Trading V3.0 / OpenScape Xpert V4 HiPath CAP V3.0 HiPath DTB V9.0 Attendant Suite: AC WIN IP V2 / BLF-WIN V3 / DS-WIN V4 OpenScape Alarm Response Economy and ProfessionalHiPath 3000 V8 (SIP Q V2) HiPath 4000 V2.0 (Cornet IP) HiPath 4000 V3.0 (SIP-Q V1) HiPath 4000 V4 / V5 (SIP-Q V2) TDM Networking HiP th 4000 V2 0 / V3 0 / V4 / V5 OpenScape Alarm Response Economy and Professional Mobility HiPath Cordless E V3.0 HiPath Cordless IP V1 OpenScape MobileConnect V3 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 HiPath 4000 V2.0 / V3.0 / V4 / V5 HiPath 3000 V8 p p optiPoint WL2
  • HiPath 4000 - IPDA Signaling and Payload SurvivabilityIPDA Signaling and Payload Survivability Enhanced Reliability: Keeping Communications Up and Running Delivering Emergency routing, if WAN Link is down Emergency routing if VoIP quality is badEmergency routing, if VoIP quality is bad Payload overflow, if WAN Link is congested Static signaling and payload separation AP3700 IP AP3700 IP Branch X CO AP3700 IP SoftGate Branch Y HiPath 4000 AP3700 Branch Z HiPath 4000 Headquarters Payload routed over PSTN Signaling WAN Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • HiPath 4000 V6 Gatekeeper Redundancy for HFA SubscriberGatekeeper Redundancy for HFA Subscriber Gatekeeper Redundancy for HFA Subscriber HFA Phones registered with SoftGate A HFA Phones registered with SoftGate BHFA Phones registered with SoftGate B DataCenter Room A DataCenter Room B SoftGate Failure (Hardware / Software) S t CCA SWU ADP A&S CSTA HiPath 4000 V6 Activ AP-Emergency Sever SoftGate A SoftGate B System moves subscriber configuration to SoftGate B Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 CCA - SWU ADP A&S CSTA CCAP - SWU ADP A&S CSTA
  • HiPath 4000 V6 - Supported HiPath 4000 PlatformsSupported HiPath 4000 Platforms Supported with HiPath 4000 V6 cPCI HiPath 4000 communication server (existing system can be upgraded with DSCXL2 blade server) St d d Li S ti 600ECS (HiPath 4500) with “server conversion”, this means upgrading to cPCI HiPath 4000 Communication Serverandard Standard Linux Server option Existing DSCXL boards in HiPath 4000 Communication Server and AP-Emergency Server (including HDMO / HDCF modules) will be replaced with the new DSCXL2 server bladesserver blades No Longer Supported with HiPath 4000 V6 As of HiPath 4000 V5: 80 CMX-DSC platform 80 CMX platform 600 ECX platform Beginning with HiPath 4000 V6: 80 CXE platform (HiPath 4300) Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 p
  • HiPath 4000 V6 - System and Application EnhancementsSystem and Application Enhancements No Longer Supported with HiPath 4000 V6 Network connectivity with HiPath 3000 V7 and OpenOffice EE V2 - former HiPath 2000 Network connectivity with OpenScape The following tools and connectivity are discontinued with HiPath 4000 V6: All Hicom 300 Systems including R6.6 HFA IPDA QoS Viewer: DLS, FM or QoS- Management can be used instead Voice V3.1 (Upgrade to OpenScape Voice V4 R1 or higher required) AC-WIN IP V1 attendant console (Upgrade to AC-WIN IP V2 required) Management can be used instead HSD (HiPath System Diagnostic): FM can be used instead HistIP (observation of IP connections): Wireshark can be used instead LAA (Local Alarm Agent): FM can be used instead Subscriber connectivity for optiPoint 150 S (These devices should be replaced with OpenStage HFA) Subscriber connectivity for optiPoint LAA (Local Alarm Agent): FM can be used instead DTM (data traffic monitoring): PM can be used instead HG3550 V1 (loadware for HG3550 V1): no longer used CCA (Call center administration): no longer used Subscriber connectivity for optiPoint 410/420 S (These devices should be replaced by OpenStage HFA devices) New and expansion business of CDG Board for PNE V3 1 und DPNSS Protocol ACD-APPL (Call center management): no longer used Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Board for PNE V3.1 und DPNSS Protocol (No replacement planned)