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Xtend Voice Logger
Telephone Call
Interaction
Assessment
Customer Service
Recording
Measure Your
Customer Service
Uses of Call Recording
To check level of customer satisfaction

To ensure quality control
To verify policy compliance
To a...
Benefits of Call Recording
Customer Satisfaction
Interaction Monitoring
Speech Analysis
Performance Appraisal
Quality Assu...
Xtend Voice Logger

Multi-channel telephone call recording
from Analog, Digital and VoIP lines
Product Range
Analog Lines
Digital Trunk
Digital Extension
VoIP Lines
Audio Lines
Lawful Interception
Analog Lines
USB 1/2/4/8/12/16/../128 ports & more
Records analog trunk & extension lines
Multiple connectivity to single ...
Connection Diagram
Digital Trunk

Supports ISDN PRI & R2MF on E1/T1
Stereo recording of calls
Uses specialised telephony voice card
Connection Diagram
Digital Extension

Supports proprietary digital extensions
Call status detection using D-channel
Connection Diagram
Audio Lines

Records audio-out of wireless/amplifier
Continuous/Voice activated modes
Connection Diagram
Lawful Interception

Case-related call recording & monitoring
Live call redirect & information tracking
Connection Diagram
Browser Interface

User-friendly browser interface
Multi-login facility

Remote secure access
Multiple access rights
Live Call Monitoring

Real-time listening & snooping

Monitor trunk/extension line
Full-fledged Call Reports

Daily & monthly reports
Date-wise reports
Caller/Called Id, Date, Time,
Duration, Status & much...
In-depth Call Information

Access to detailed call
information
Create call tags
Export to GSM/MP3/PCM
Mark comments
Multimedia ActiveX Player

Advanced tools for call analysis
Multiple region selection
Automatic gain control
DTMF muting
Simple Search Options

Retrieve call information quickly
Search using phone numbers,
comments, duration, date etc.
Enhanced Search

Retrieve specific call information
Define multiple search criteria

Advanced sort, filter & search option...
Administrative Features

Administrative privilege
Create & configure user accounts

Set multiple level access rights
Authe...
Call Statistics

Statistical data analysis

Call frequency analysis
Bar graphs, pie charts & tables
Phonebook

Live updation of phonebook

Search for customer details
Quick identification of callers
Search & Merge

Search & retrieve specific calls
Sorted search results
Merge related audio files into one file
Call Groups

Define groups
Assign calls to group members
Analysis & reporting
Error Reports

System failure information

Board failure error report
User Session

Real-time session reports

Session log analysis
Schedule Recording

Add & configure trunks
Autobackup & schedule recording
General Settings

Selective logging
Personal number restriction

Backup settings
E-mail alert settings
Advanced Features

Location-wise logging
Backup wave path settings
Share data via e-mail
Remote Monitoring Solutions

Administer live calls from
remote PC
Popup and alarm to alert
ongoing calls
Live contact list...
Audio Data Storage

Data storage to CD/DVD,
folder & zip file
Schedule autobackups

Easily restore data
Export call report...
Comprehensive Reports

Backup, Restore, Export,
Delete & E-mail Reports
Multilingual Interface Support

Arabic Interface for Middle East
Flexible implementation
Application compatibility
User-fr...
Arabic Interface Screenshots

User Accounts

Backup Data
Arabic Interface Screenshots

Live Calls

Advanced Search
Optional Feature

Voice Mail Facility
SMDR Integration
Applicable Areas
Our Clients
Federal Bank

Indian Railways

Geojit

Muthoot Finance

BSNL

Sulekha.com

Cochin Shipyard Ltd.

Sanghi Cement...
Contact Us
For Phone
Dial +65 6779 7972
For E-mail
sales@xtendtech.com.sg
Visit our website for more
information
www.xtend...
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Giới thiệu Hệ thống ghi âm cuộc gọi Xtend

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Giới thiệu tổng quan về thiết bị ghi âm cuộc gọi Xtend

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Transcript of "Giới thiệu Hệ thống ghi âm cuộc gọi Xtend"

  1. 1. Xtend Voice Logger
  2. 2. Telephone Call Interaction Assessment
  3. 3. Customer Service Recording
  4. 4. Measure Your Customer Service
  5. 5. Uses of Call Recording To check level of customer satisfaction To ensure quality control To verify policy compliance To analyse recorded interactions To resolve disputes
  6. 6. Benefits of Call Recording Customer Satisfaction Interaction Monitoring Speech Analysis Performance Appraisal Quality Assurance
  7. 7. Xtend Voice Logger Multi-channel telephone call recording from Analog, Digital and VoIP lines
  8. 8. Product Range Analog Lines Digital Trunk Digital Extension VoIP Lines Audio Lines Lawful Interception
  9. 9. Analog Lines USB 1/2/4/8/12/16/../128 ports & more Records analog trunk & extension lines Multiple connectivity to single PC
  10. 10. Connection Diagram
  11. 11. Digital Trunk Supports ISDN PRI & R2MF on E1/T1 Stereo recording of calls Uses specialised telephony voice card
  12. 12. Connection Diagram
  13. 13. Digital Extension Supports proprietary digital extensions Call status detection using D-channel
  14. 14. Connection Diagram
  15. 15. Audio Lines Records audio-out of wireless/amplifier Continuous/Voice activated modes
  16. 16. Connection Diagram
  17. 17. Lawful Interception Case-related call recording & monitoring Live call redirect & information tracking
  18. 18. Connection Diagram
  19. 19. Browser Interface User-friendly browser interface Multi-login facility Remote secure access Multiple access rights
  20. 20. Live Call Monitoring Real-time listening & snooping Monitor trunk/extension line
  21. 21. Full-fledged Call Reports Daily & monthly reports Date-wise reports Caller/Called Id, Date, Time, Duration, Status & much more Multimedia ActiveX player
  22. 22. In-depth Call Information Access to detailed call information Create call tags Export to GSM/MP3/PCM Mark comments
  23. 23. Multimedia ActiveX Player Advanced tools for call analysis Multiple region selection Automatic gain control DTMF muting
  24. 24. Simple Search Options Retrieve call information quickly Search using phone numbers, comments, duration, date etc.
  25. 25. Enhanced Search Retrieve specific call information Define multiple search criteria Advanced sort, filter & search options Track information at a faster pace
  26. 26. Administrative Features Administrative privilege Create & configure user accounts Set multiple level access rights Authenticated login
  27. 27. Call Statistics Statistical data analysis Call frequency analysis Bar graphs, pie charts & tables
  28. 28. Phonebook Live updation of phonebook Search for customer details Quick identification of callers
  29. 29. Search & Merge Search & retrieve specific calls Sorted search results Merge related audio files into one file
  30. 30. Call Groups Define groups Assign calls to group members Analysis & reporting
  31. 31. Error Reports System failure information Board failure error report
  32. 32. User Session Real-time session reports Session log analysis
  33. 33. Schedule Recording Add & configure trunks Autobackup & schedule recording
  34. 34. General Settings Selective logging Personal number restriction Backup settings E-mail alert settings
  35. 35. Advanced Features Location-wise logging Backup wave path settings Share data via e-mail
  36. 36. Remote Monitoring Solutions Administer live calls from remote PC Popup and alarm to alert ongoing calls Live contact list updation
  37. 37. Audio Data Storage Data storage to CD/DVD, folder & zip file Schedule autobackups Easily restore data Export call reports in HTML/Excel format
  38. 38. Comprehensive Reports Backup, Restore, Export, Delete & E-mail Reports
  39. 39. Multilingual Interface Support Arabic Interface for Middle East Flexible implementation Application compatibility User-friendly menus & call reports
  40. 40. Arabic Interface Screenshots User Accounts Backup Data
  41. 41. Arabic Interface Screenshots Live Calls Advanced Search
  42. 42. Optional Feature Voice Mail Facility SMDR Integration
  43. 43. Applicable Areas
  44. 44. Our Clients Federal Bank Indian Railways Geojit Muthoot Finance BSNL Sulekha.com Cochin Shipyard Ltd. Sanghi Cements Sharekhan Getit Yellow Pages Aditya Birla Hospital JRG Securities Hedge Securities Hyundai Annamalai University Nawras (Oman) Maruti Sai Service Magus RB Teleby, Chennai Gift360, Bangalore
  45. 45. Contact Us For Phone Dial +65 6779 7972 For E-mail sales@xtendtech.com.sg Visit our website for more information www.xtendtech.com www.xtendtech.com.sg
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