12-Business+Etiquettes+and+Personal+Grooming.doc

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12-Business+Etiquettes+and+Personal+Grooming.doc

  1. 1. Objective:This program will help the participants understand the following: Professional demeanors required to compliment and enhanceones personality and career progression Special emphasis on correct usage of terminology, socialpractices, grooming and general business presentationEtiquette Introduction What constitutes Good Etiquette Why Corporate Etiquette Personal hygiene – Importance in thecorporate worldPower dressing It is a known fact that if you are not well dressed andfeels unattractive, you tend to feel inferior and loseconfidence. On the other hand if you are well dressed,your confidence level increases in looks and actions.Various aspects on dressing from head to toe startingfrom hair, nails, make up, blazers, saree to accessories,colors etc.Business Etiquetteand Personal GroomingBy Mr. Manish Gupta(One Day Workshop)
  2. 2. Business attiredos and don’ts Learning the art of wearing the right dresses forthe right occasion. Formal shoes or flat dress pumps etc Physical cleanliness & presentation, makeup,jewelry etcThe Art ofEffectiveConversation Conversation Do’s and Don’ts Diction Pronunciation Qualities of a good ConversationalistRedundantexpressions Thinks in the native language Translates his thought into English The translation is often literal and hence incorrect.The Speech Organs The Vocal Cords The Palate The Teeth The Tongue The LipsEffective Conversation Creates winning relationships Builds business and social networks Is the key to morale and productivity Helps you make and keep friends Is essential to harmonious family relations Is the major factor in your self-esteem Understanding the Communicating Differences -(Men) & (Women)The Art of SmallTalk Good Body Language Be Politically Correct: Avoiding poor humor - Racial or Gender Jokes Questioning Techniques etc.Introductions The person of authority, the more importantperson, is mentioned first. Dealing with difficult names When you forget names Group introductions When introductions are unnecessary Saying Good-Bye How to shake hands Introduction at dinner party etc
  3. 3. Behavior at work Opening Doors Using elevators Meeting Manners InterruptionsPersonalrelationshipsat work Impact of Gossiping and chatting in office hours Effect of encouraging your personal friends andacquaintances to use office telephone for routinegossip etc.Dining withConfidenceHow we conduct ourselves while dining is a strongindication of how we will conduct ourselves in every othersituation. Table Manners Seating Arrangements Ordering meals and drinks If you are a guest Closing the meal etc.Place settingsetiquette Dinner plate Napkin Butter knife Dessert spoon Cake forkDining EtiquetteTaboos Misuse of Silverware Misuse of Napkin Eating quicklyToilet etiquette Basic Toilet Etiquettes like soap, hand dryers,Tissue Papers etc. Maintaining cleanliness etc.Travel etiquette Choosing right bag Toilet accessories Kind of clothes Making a list of important document Things to keep in mind for different means oftransport.Sharingapartments How to be a good room partner and still maintainprivacy Using common things like dustbins, kitchenappliances etc Adjusting with the life style of the Room Partneretc

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