The Carlton Files - The Travel Management Company's Destination Deliverable

The Carlton Files
A Destination Resource To Exceed Your
Client’s Expectations
Adding Real Value To Your Client Service
Delivering Innovation & Building Loyalty

Are you looking for innovative and
affordable tools to deliver better service and differentiate your company from the rest of the pack?

That’s where we come in.

The Carlton Files
We enhance your client’s itinerary making you look good through a higher level of service and expertise…in a few clicks.

The Carlton Files
In Five Slides: Why You Should Partner With Us
• Help you deliver service excellence;• Help you build client loyalty and brand value; • Deliver affordability, cost savings and fast ROI;• Innovation for the mobile client;• Service oriented, flexible and adaptive to your needs utilizing white label platform & TMC branding.

The Carlton Files
1) We help you deliver service excellence;
Your client is booking an overnight to Chicago and in addition to receiving the usual itinerary he/she receives an email from your agent: “Chicago Destination Guide From <Agent’s First Name>”. Clicking on the link from his mobile a customized mobile version with your logo and company name comes up with a top-line destination guide on Chicago. It’s fast, has intuitive navigation and contains up to 90 categories of MUST HAVE information while on location, including: background, medical emergency resources, reviewed restaurants, bars, fitness, business services, entertainment and much more. Will your client appreciate this? You bet!That’s what you call elevated service!

The Carlton Files
2) Build client loyalty and brand value
Building and maintaining client loyalty is a challenge for every business today. You have to stay ahead of the competition and Travel Management is no different. You need low cost, innovative tools that deliver better service and exceed client expectations and satisfaction. That’s precisely our mission and what we deliver – an affordable tool that meets and exceeds client expectations for service excellence. Our goal is to make you look good to your clients and accounts!

The Carlton Files
3) Delivering cost savings and fast ROI
Through our white label platform you have the option of a custom skin color combination, your logo and company name uploaded to your client’s mobile app screen. This feature with our web app and affordable business model, provide you with a unique product and fast return on investment. Here’s how:• Passing On The Annual Account Fee The minimal account fee can be passed on to your account if you choose. For example, at the time of RFP or at your account’s contract renewal you may wish to apply an annual “mobile app access fee” equal to or greater than our affordable annual account fee.• Assess A Standard Mobile App Fee Per Transaction/Itinerary You may wish to charge a mobile app fee of 99 cents for client web app accessibility or client generated custom MOBILE APP / PDF as part of your itinerary/transaction. 99 cents is universally considered an acceptable fee for mobile download. If you deliver per agent an average of 250 transactions, you will easily have made you account investment back.

The Carlton Files
4) Innovation targeted for the mobile client
Although our desktop / web version is pretty amazing in its multi-functionality, perhaps our most popular feature is our top-line database delivered by our cross- platform mobile web app. The Carlton Files mobile web app is designed to deliver quickly across all current smart phone models including iPhone, Android and BlackBerry touch screens. Because we provide a non-native app, updates and new destinations added weekly are seamless in use and do not require downloading by the user.

The Carlton Files
5) Service oriented, flexible and adaptive to your needs utilizing white label platform & TMC branding
We recognize that you have unique and evolving needs to better serve your client base. It is our goal to deliver a game-changing product with flexibility, adaptability and service excellence in order to obtain full client satisfaction. Our unique white label approach to your needs sets us apart from all other TMC / Client tools currently offered.Your needs are our singular focus!

The Carlton Files
Next Steps
Let’s get started right away in delivering better travel service to your accounts and travelers through innovation, cost savings and greater productivity. We look forward to helping you maintain and build your client loyalty and company growth through providing them with greater service excellence delivered by The Carlton Files.Call Rick London to set up your Carlton Files account now!Tel: 203 984 3499http://thecarltonfiles.comsales@thecarltonfiles.com

The Carlton Files - The Travel Management Company's Destination Deliverable

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The Carlton Files - The Travel Management Company’s Destination Deliverable Presentation Transcript