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Ten things to know about itil
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Ten things to know about itil

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http://theartofservice.com gives you answers to 10 of the most asked question in relation to ITIL Certification and ITIL training.

http://theartofservice.com gives you answers to 10 of the most asked question in relation to ITIL Certification and ITIL training.

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Ten things to know about itil Ten things to know about itil Presentation Transcript

  • Want 10 Things you need to know about ITIL ®ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countriesFor more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 1. What is ITIL? ITIL is a set of 5 books, containing guidance on IT Service Management processes, functions and activities. Originally commissioned by the UK Government in the 1980’s. Current Version is ITIL V3 - 2011 edition, ITIL 2011 for short.For more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 2. Who owns ITIL? Although ITIL was originally meant to be non-proprietary, the framework with its trademark and Intellectual Property (IP) is now tightly guarded by APMG The UK Government - Cabinet Office owns the trademarks and IP. Trivia: Every FIRST instance of the word ITIL has to have the ® attached to it, and the appropriate trademark statement should be on the site as well.For more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 3. How do I get ITIL Certification? ITIL certification is available for people - not for organizations - and has multiple levels: Foundation Together these courses add up to Intermediate the 22 points required for ITIL Expert Advanced (Managing Across the Lifecycle) Master (in Pilot phase)For more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 4. How many people have ITIL Certification? 2011 2010 Foundation 153,267 Foundation 221,321 Intermediate CAP 15,111 Intermediate CAP 9,513 Intermediate LC 18,507 Intermediate LC 14,969 MALC 2,508 MALC 1,751For more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 5. Are ITIL exams only in the US? Absolutely NOT! For example: The Art of Service has students in 150 countries, covering eLearning and ITIL exams. Top countries for (English language) ITIL certification are: UK, USA, India.For more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 6. Where can I sit my ITIL Exam? EVERYWHERE! Testing centres (For Foundation you can even go to a Prometric Centre) At your training provider’s office (especially when you participate in a classroom course) At your own officeFor more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 7. Does ITIL improve my job prospects? YES - many generic IT jobs require ITIL certification to show that you have a broader knowledge and skill set that helps with keeping the IT investment validated.For more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 8. How manyITIL books do Ineed to study?The Foundation course comeswith a textbook that covers everything.
  • 8a. How many ITILbooks for Capability Course?Capability Courses come with their own textbook.No additional books required.(this is also true for MALC)
  • 8b. How many ITIL books for Lifecycle course?Each Lifecycle courseis based on one ofthe books of the ITILseries.You must have accessto the ITIL Book thatfits the course.
  • 9. What is ITIL Expert? You receive this certificate once you collect 22 points ITIL through certification Master exams. ITIL Expert Managing Across the Lifecycle SS SD ST SO CSI OSA PPO RCV SOA Lifecycle Modules Capability Modules ITIL 2011 Foundation Certificate in IT Service ManagementFor more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • 10. Do I need to upgrade my certification? If you did ITIL exams prior to July2007 you probably need to upgrade before you can do further ITIL education. ITIL Foundation -- you need to redo the ITIL 2011 Foundation course & exam ITIL Service Manager (red pin) -- there is a fast track program for you. If you have ITIL V3 certificates, you can continue your education as per normal. No upgrade required.For more information: http://theartofservice.com For online shopping: http://store.theartofservice.com
  • Thank you