Your SlideShare is downloading. ×
Conferences virtual referencesummit2011
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.

Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Conferences virtual referencesummit2011


Published on

This lightning talk was presented Friday, July 10th at the 2011 Virtual Reference Summit.

This lightning talk was presented Friday, July 10th at the 2011 Virtual Reference Summit.

Published in: Education
  • Be the first to comment

  • Be the first to like this

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide
  • Many distance students do not have the option to visit their library and meet with a reference librarian face-to-face
  • Transcript

    • 1. VOIP Reference Services for Research Consultation Appointments with Distance Students
      Lightning Talk, Virtual Reference Summit 2011
      Thea Evenstad, MLS Candidate - Emporia State University
    • 2. What is distance learning?
      Distance learning is “a formal education process in which the students and instructor are not in the same place. Thus, instruction may be synchronous or asynchronous, and it may involve communication through the use of video, audio, or computer technologies, or by correspondence” (US Department of Education, National Center for Education Statistics).
    • 3. Prevalence of distance learning
      In the 2006–07 academic year, 66 percent of the 4,160 2-year and 4-year Title IV degree-granting postsecondary institutions in the nation offered college-level distance education courses.
      In 2006–07, there were approximately 11,200 college-level programs that were designed to be completed totally through distance education; 66 percent of these programs were reported as degree programs and the remaining 34 percent were reported as certificate programs.
      Source: U.S. Department of Education, National Center for Education Statistics. (2008). Distance Education at Degree-Granting Postsecondary Institutions: 2006-07. Retrieved from
    • 4. The Issue
      “One aspect of physical place that digital reference currently cannot emulate is the quality of being face to face: transactions conducted via these forms of media lack the richness of a face-to-face conversation. The forms of non-verbal communication that a librarian relies on in the reference transaction – from the user's body language to the librarian's ability to size up a user based on appearance and manner – are lost” (Pomeranz and Marchionini 2007).
    • 5. Implications for Distance Learning
      What happens when I can’t get here and I want an in-depth research consultation?
    • 6. VOIP Reference Services
      VOIP stands for Voice Over Internet Protocol
      3 types: IP Phones, Software VOIP, and Mobile/Integrated VOIP
      Skype is an example of a software VOIP tool
    • 7. Do VOIP reference services exist?
      11 Libraries offer Skype-based reference services
      The websites featured here include Ohio University, Framingham State University, and Madison Area Technical College
    • 8. Criticism of Skype-based reference services
      Char Booth, a reference librarian at Ohio University, interviewed several coordinators of Skype-a-librarian services and found (Booth 2010):
      Users prefer to converse via text chat rather than initiate a voice or video interaction
      Technical difficulties were regularly reported
      The service seemed to be highly valued by the few who initiated interactions, who often tended to become repeat Skype users.
      Usage is nonexistent to modest and depends on steady promotion
      Participants initially tended to be faculty and international students, but more groups appear to be adopting Skype over time
      Services can be difficult to staff and integrate with other virtual and in-person reference offerings
    • 9. Scheduled Research Consultations via VOIP
      Librarians must be innovative when developing reference services for distance students
      There is a need for more personable, in-depth research services for distance students
      VOIP research consultations may be one way to meet this need
    • 10. Florida State is blazing the trail
      More research needs to be done on the effectiveness of VOIP research consultations for distance students
      If effective, these services may better meet the information-seeking needs of distance students
    • 11. References
      Booth, C. (2010). VOIP in reference, user services, and instruction. Library Technology Reports: Hope, hype and VOIP: Riding the library technology cycle. 25-31.
      Pomerantz, J & Marchionini, G. (2007). The digital library as place. Journal of Documentation 63 (4), 505-533.
      U.S. Department of Education, National Center for Education Statistics. (2008). Distance Education at Degree-Granting Postsecondary Institutions: 2006-07. Retrieved from
    • 12. Want to learn more?
      Visit Emporia State University’s mock research forum on Saturday, July 16th to view my poster presentation on this topic
      I will also have a written research-based action plan available by request by July 22nd
      Contact information below