6. EYES (AS YOU SEE THEM)
Eyes - upward to the right (their left).
Trying to recall memories.
Eyes - upwards to the left (their right).
Creating visual images (we think in pictures).
7. A hand over the mouth whilst talking indicates deceit.
A desire to try and stop the words coming out of the mouth.
8. Indicate critical analysis.
9. Is an evaluation signal.
Generally a positive evaluation.
It's a time for thought process.
Women - bottom of the chin
10. Is an evaluation gesture.
It is generally a positive evaluation of your ideas,
suggestions, information or requests.
11. She may feel comfortable.
She may look cool.
Careful, You have a very negative signal,
even if she is smiling.
12. The lowered stapling of the hands indicates listening,
and can also be a negative confidence gesture.
13. The scratch to the back of the neck indicates uncertainty.
14. It can mean nervousness or deceit.
It can mean a desire to shut out the words they are hearing,
or the words aren't 'going in'.
they've heard enough.
15. Hot under the collar!
People touch their face 10 times more than normal
when they feel uncomfortable. When you lie, you
feel a tingling sensation around your face and neck,
and feel you need to touch or relieve the area.
16. Hand clasping at a desk or in a chair
on its own may indicate nervousness,
insecurity or anxiety. The more tightly
clasped they are, the more the anxiety.
17. Clasped hands in front of the body are a barrier signal,
18. The higher the hands are , the more confident the feeling.
19. Here's the mother of all confidence gestures.
This gesture can denote even arrogance.
The most supreme will be
when the chair is tilted back onto two legs.
20. Crossed legs can be comfort, but often indicate negativity.
Holding a clipboard
21. This is extremely negative.
22. Indicate lethargy.
They maybe don't want to be there
23. Indicate indifference.
The attention they are giving you is minimal.
24. It normally indicates mild confrontation and stubbornness
at that point.
25. This is blatant territorial ownership. Claiming territory.
It could easily be disregard of other people's territory
if it were say your feet on someone else's desk.
26. This is an aggressive gesture, indicating their hidden behavior
as being aggressive.
27. Watch for people's feet movements.
Leg over chair
With a leg across
Hand to cheek
Pinching the bridge of nose
31. Suspicion & secretive
Hand over mouth
Hands on hips
Sitting on the edge
Clenched hands with thumbs rubbing
Women- adjusting necklace
Back of head
Tightly clenched hands
Pain in neck
Hot under collar
Clenched at back
36. Here's a neutral position.
Sat upright, legs together,
arms apart, possibly with the palms of the hands showing,
indicating honesty and sincerity.
37. BODY LANGUAGE
Two basic groups of Body Language
38. BODY LANGUAGE
40. WET FISH from a man this normally means a weak character,
someone who is easily persuaded.
THE BONE CRUSH handshake
It's a show of strength and dominant character to the extreme.
41. A palm down handshake indicates control.
Anyone who gives you a handshake with two hands,
when first meeting you, is likely to be insincere and
overwhelming, or even deceitful.
42. BODY LANGUAGE…..?
43. BODY LANGUAGE….?
44. BODY LANGUAGE….?
45. BODY LANGUAGE
• Do not be frozen
• Display energy & variety
46. BODY LANGUAGE
• Forward - making point
47. BODY LANGUAGE
Clothes : 23%
Gestures : 57%
Facial expressions : 20%
48. Main Aspects Of Body Language
49. Ways of talking
Talking is not only what you say but also how you say
By stressing some words in a sentence, you can change
the entire meaning of it without changing the
structure of the sentence.
50. Ways of talking
Some people feel comfortable speaking very fast, however the listeners
are not able to understand them.
The pitch of the voice plays a main role for example the low tone
indicates that the person is shy or uncomfortable, but when the tone of
a person is high then people say that he is confident.
51. Head Movements
The head can send such a wide range of signals.
Head nod shows a positive signal.
Head shake symbolizes no or negative.
Continue head nod shows your attention.
Tilting the head sideways can be a sign of interest.
52. Eye Movements
The eyes are often called, 'the windows of the soul'
When a person looks upwards they are often thinking. In particular
they are probably making pictures in their head and thus may well be
an indicator of a visual thinker.
Looking down can thus be a signal of submission. It can also indicate
that the person is feeling guilty.
53. Eye Movements
A quick glance sideways indicates the source of a distraction.
Gazing at something shows an interest in it.
Staring generally indicates particular interest in something or
People lower or knit their eyebrows to show disagreement.
Frown when in displeasure.
Rubbing eyes denotes tiredness or upset.
Direct eye contact shows attention and interest.
54. Eye Movements
Closing one eye in a wink is a deliberate gesture that
often suggests conspiratorial.
Blinking eyes infrequently is probably due to boredom.
56. Facial Expression
Human face is extremely expressive.
Face can encode a variety of communicative and informative
messages. Facial expressions are universal.
Face is the most reliable indicator of emotions.
Laughter is composed of a broad range of gesture and
‘Ha-Ha’ is a genuine laughter.
‘He-He’ is a mocking laughter.
‘Hee-Hee’ indicates a secret giggle.
‘Ho-Ho’ communicates surprise.
58. Walking Gestures
Hands in pocket
Hands on hips
59. Message clusters Aggressive body language
Assertive body language.
Attentive body language.
Bored body language.
Closed body language.
Deceptive body language.
Defensive body language.
Dominant body language.
Emotional body language.
Evaluating body language.
Greeting body language.
Open body language.
60. Message clusters
Power body language.
Ready body language.
Relaxed body language.
Sales body language.
Submissive body language.
61. Do’s and the Don'ts
How do I know as to what I am doing is right or not
What is My Body Language like !!!!!
Let us find out.
62. Ways to improve Body Language
Don’t cross your legs or arms
Have eye contact ,but don’t stare
Don’t be afraid to take up some space
Relax your shoulders
Nod when they are talking
Don’t slouch ,sit up straight
Lean but not tat too much
Smile and laugh
63. Ways to improve Body Language
Don’t touch your face.
Keep your head up.
Slow down a bit.
Use your hands more confidently.
Realize where your spine ends.
Don’t stand too close.
Keep a good attitude.
64. Positive body language
Facial expressions should be natural and friendly:
raise eyebrows to show surprise ,
open eyes wide ,
curl your eyebrows .
move forward to emphasize
move to side to indicate a transition gesture
up and down head motions
pen or pointer to indicate part, place (on a
shrug shoulder to indicate I don't know or care.
65. Positive body language
Be conscious of what you do with your hands
If you are unhappy, hold notes or cards to occupy
arm - movements back and forth to suggest flow.
Open arms to include or welcome ideas .
stand straight but relaxed.
Lean forward to emphasize however.
No hands in pockets.
66. Negative body language
Failing to make eye contact.
Looking at the screen/board means your back is turned to
the audience cutting contact.
Don't stare, or look blankly into people's eyes .
Avoid swaying back and forth like a pendulum.
Avoid leaning against walls .
Be aware of your nervous tics.
Do not fold your arms like a barrier.
While one hand in a pocket gives a very relaxed pose, both
hands in pockets looks too casual and should be avoided.
67. Grooming !
Formal Dress Code
68. GROOMING & APPERANCE
Dressing have an impact on
Self, Colleague & Customers
Your clothes convey the
message that you are
Ambitious & Sincere
69. Benefits of Grooming
1. Makes one look Attractive
2. Builds up Self Confidence
3. Helps in better Appearance
71. Wear Formal Shirts in Office
As a rule, the simpler the better.
Colours you can choose : White, off white, pale, blue shirts are
though you may wear dark colored shirts too.
(given below are the colours preferred by professionals).
72. Don’t Wear !!
Shirts with thick stripes and checks
1. They should preferably be dark though you
may wear beige and with a dark colored
2. Try to have at least one pair of black
3. Trousers may or may not have pleats
To play it safe choose a traditional silk tie.
No loud colours or patterns.
Given below are some well accepted colours
It may be wise to avoid ties with images and
75. Apt Look of Tie
Your tie should co-ordinate with your attire
The knot should be a perfect triangle.
Choose a color that coordinates with your trousers (usually
black, dark gray, dark brown, or dark blue)
Make sure they are long enough not to expose your skin
when you sit down.
As a thumb rule, do not wear white socks.
Wear clean socks to avoid bad odour
Wear a good pair of leather shoes- black and
Shoes must be polished everyday.
Do not wear shoes that look casual.
Also, do not wear shoes with worn out heels.
Wear only formal belts with a sleek buckle.
As thumb rule, match your belt to your shoes.
81. Avoid these buckles.
Preferably wear leather strapped watches.
If you wear a metal strapped watch, make sure that it fits the wrist