After you go through this definition – have them do worksheet that has them guess at defining events
My son was born in September 1990. The Berlin Wall was already down. It was something that existed when I was in high school. When he was in high school it was ancient history.
1. COMMUNICATING ACROSS THE GENERATIONS Presented by Teri Zuege-Halvorsen, MS Assistant Professor Family Living Educator UW-Cooperative Extension
2. Program Outline Introduction and Overview Background of the Generations How Do Generational Differences Affect You? Communicating Across the Generations
3. Workshop Goals Increase knowledge and understanding of the four generations Enhance comprehension of how generational differences affect working styles Promote skills for effective intergenerational communication
4. Generational Diversity Generational differences represent a critical aspect to workplace diversity. How you view generational differences is based on your generational perspective.
5. Are you a mature, one of the many loyal “company people” most comfortable with a top-down management approach?Do you work for a driven and dedicated Baby Boomer willing to work late to prove themselves? Do you have team members who are GenX’ers, most comfortable with casual dress and flexible hours, resentful of traditional power and politics? Is your organization prepared to recruit and retain Gen Y’s, a group of idealistic, multi- tasking web-surfers?
6. Generations Brainstorming
7. The Matures Born between 1925-1945 Almost 6% of them are still in the workforce, although many are part- time Also known as the: veterans, seniors, traditionalists, silent generation
8. The Baby Boomers Born between 1945-1963 or (1940 – 1960) Over 72 million strong Also known as: Boomers
9. The Generation X’ers Born between 1964-1980 58 Million Also known as: X’ers, Baby Busters, Post-Boomers,
10. The Generation Y’s Born between 1981 and 2000 80 Million Strong Also known as the: millennials, nexters, Nintendo Generation, Internet Generation
11. Cuspers those born close to the dividing linebetween two generations. Are often able to straddle both generational definingmoments/signposts. Sometimes identify with one or the other
12. Matures: Defining Events The Great Depression & Dust Bowl The New Deal Social Security Established Golden Age of Radio Pearl Harbor Attacked WW II and Korean War Rise of Labor Unions
13. Boomers: Defining Events Economic Prosperity Bay of Pigs Expansion of Suburbia Focus on Children Television/Rock & Roll Vietnam Assassinations Civil Rights Movement Cold War/McCarthy Hearings Space Race/Moon Landing
15. Gen Y’s: Defining Events Technology -Internet Reality TV Multiculturalism Desert Shield/Storm Clinton Scandal Columbine & others Oklahoma City Bombing 9/11 – War Political Landscape
16. What Berlin Wall?
17. How Their Times Shaped Them
18. Generational Descriptors Matures Boomers Gen X’ers Gen Y’sDefining Duty/ Individuality Diversity/ Optimismidea… Sacrifice /Work Independence CollaborateSuccess Fought Born and Have two jobs Tenacitybecause hard & should won have itStyle… Team Self- Entrepreneur Team player absorbed playerLeisure Reward The point of Relief Part of lifeis… for hard life work
19. Generational Descriptors Matures Boomers Gen X’ers Gen Y’sEducation A dream A birthright A way to get Life-longis… aheadSurprises in Some All good Avoid them – Can belife are… good, they are good some bad usually badFuture is… Rainy day Now is Uncertain, Can be to work for more but planned important manageable forManaging Save Spend Hedge Spendmoney… parent’s $
20. Generational Descriptors Matures Boomers Gen Gen Y’s XersProgram Social Cult Software Sophisticatedmeans… program deprogrammers softwareThey Victory Youth Savvy Knowledgecelebrate…The Mom and Mom and Dad Mom or Mom or Dadfamily… Dad Dad Grandpa, Grandma
21. Generational Descriptors Matures Boomers Gen X’ers Gen Y’sSex… On your In your car Over the Back to honeymoon Internet basicsThe phone Rotary Touch tone Cellular Wireless/is… TextingTechnology Slide rules Calculators Spreadsheets Game Systems Source: Rocking the Ages, Smith, J. Walker and Ann Clurman
22. Generational Clash in the Workplace Worldwide economy Rapid change in the workplace Mergers, acquisitions, consolidations - Downsizing of organizations - Elimination of middle management Less union activity/changes in public unions - Seniority is only one element of promotion Technology
23. The Result: No job is safe, and no career assured. Causes employees to identify more with their generation and blame other generations for workplace problems and issues. The real generational workplace conflict is based on differences in values, ambitions, views, and mindsets.
24. Mature Values Dedication/sacrifice  Patience Law and order  Delayed reward Strong work ethic  Duty, honor, country Risk averse  Loyalty to the Respect for organization authority
25. Boomer Values Optimism  Promotion and Team work recognition Personal  Youth gratification  Work Health and wellness  Volunteerism
26. Gen X Values Diversity  Fun Thinking globally  Informality Balance in life  Independence Computer literacy  Initiative Personal development
27. Gen Y Values Optimism  Education Civic duty  Idealism Confidence  Fun Ambition/  Diversity achievement  Personal Tradition development
28. Matures at Work Assets Limitations Stable  Uncomfortable with Detail oriented ambiguity and change Work experience  Reluctant to buck the Loyal system Customer service  Uncomfortable with conflict  “We’ve always done it that way” response
29. Boomers at Work Assets Limitations Service oriented  Not naturally “budget Driven/dedicated minded” Willing to “go the  Uncomfortable with extra mile” conflict Good at  Put process ahead of relationships results Want to please  Sensitive to feedback Good team  Judgmental of those who players see things differently
30. Gen X’ers at Work Assets Limitations Adaptable/flexible  Impatient Techno-literate  May have poorer Independent people skills Not intimidated by  Not as much authority experience Creative  Skeptical, some are cynical
31. Gen Y’s at Work Assets Limitations Loyalty  Need for supervision and structure Optimism tempered with realism  Inexperience, partic ularly with handling Tolerant different people Multi-tasking issues Technological savvy  Customer service levels are low
32. Matures: Training & Development Training Developing Take plenty of time  Technology Give them the “big  Don’t stereotype as picture” technophobes Share the company/  Use formality and organizational history order Let them share their  Don’t rush it experiences
33. Boomers: Training & Development Training Development Focus on the future  Meetings and team building Focus on challenges  Provide developmental experiences Focus on their role  Use business books and training videos
34. Gen X’ers: Training & Development Training Development Offer them access to  Help them train for computer-based another job information and resources  Self-study online courses Provide resource lists  Keep materials brief – Focus on balance bullets/checklists Have some fun
35. Gen Y’s: Training & Development Development Training Take plenty of time  Focus on customer service and Model the behavior interpersonal skills you want to see  Provide a mentor; Communicate preferably a mature expectations  Large teams with Have some fun strong leadership
36. Messages that Motivate Matures “Your experience is respected here.” “It’s important for the rest of us to hear what has, and hasn’t, worked in the past.” “Your perseverance is valued and will be rewarded.”
37. Messages that Motivate Boomers “You are important to our success.” “Your unique contributions will be recognized and rewarded.” “What is your vision for this project?”
38. Messages that Motivate Gen X’ers “Do it your way.” “We’ve got the newest technology and a lot of professional development.” “There aren’t a lot of rules here.” “We’re not very corporate/rigid.”
39. Messages that Motivate Gen Y’s “We provide equal opportunities here.” “Your mentor is in his/her sixties.” “You are making a positive difference to our company.” “You handled that situation well.”
40. Communication: Levels of Response Level 1 Acknowledge and let it go. Level 2 Change your behavior. Level 3 Use a generational template to talk it over. Source:The Xers & The Boomers, Claire Raines, Jim Hunt
41. Acknowledge and let it go Learn to “pick your battles” Acknowledge that generational differences exist Identify the generational factor involved with a co-workers behavior or response Let your annoyance go and move on
42. Change your behavior React by altering your response based on the generational principles you have learned Make a conscious decision as to what you are going to say, or not say, what are the most appropriate words to use in your response, what is the most appropriate way to respond
43. Use a generational template All involved recognize and acknowledge that each generation has a preferred communication style. They go a step further and discuss how these preferences are affecting their situation. They come to a mutual agreement about more effective ways to communicate with each other.
44. Case Studies
45. USING THE ABC APPROACH Accommodate differences Be flexible Create an atmosphere of trust
46. ACCOMMODATE DIFFERENCES A diversity of perspectives enriches an organization Understand and appreciate generational differences Recognize and reward in ways appropriate to generationally diverse needs and desires
47. BE FLEXIBLE Step “out of the box” Focus on the end result rather than the process Stay open to all possibilities
48. CREATE AN ATMOSPHERE OF TRUST DO NOT micromanage! Involve staff and volunteers in planning and decision making Provide clear, specific goals, the resources need and then step out of the way!