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High Profile Terminal 5 Project 23,000 bags went missing £16m losses “ staff had not been trained properly” Willie Walsh (Computer Weekly 2008)
The Case Study Engineering Organisation Oracle E-Business Suite Roll-Out 5000 Employees National Business Divisional Structure Corporate Project Team Five Trainers Allocated Business Critical Project ROI Measured
Where did it all go wrong? Accurate Timeline Modular Approach Delegate Selection Training Environment Comm’s Plan Project Resources
Scope & Engage Options Share Expertise Business Needs Gap Analysis Methodology Tender