A Changing Environment for Learning & Development
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A Changing Environment for Learning & Development

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Thales Training & Consultancy presents 'A Changing Environment for Learning & Development', exploring how managed training services and outsourcing training administration can provide the L&D function ...

Thales Training & Consultancy presents 'A Changing Environment for Learning & Development', exploring how managed training services and outsourcing training administration can provide the L&D function for your business.

This presentation was originally given at the World of Learning Conference and Exhibition 2012.

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A Changing Environment for Learning & Development A Changing Environment for Learning & Development Presentation Transcript

  • A Changing Environment for Learning & Development Mandy Smithson
  • Objective
    • The session aims to explore how the L&D professional can deliver solutions which meet the needs of the business whilst balancing the budget…
  • Agenda
    • Objective
    • Is Outsourcing a Solution?
    • Commercial Procurement
    • Business Partnering
    • Technology as a supporting Tool
    • Case Study
  • Let’s paint a picture…
    • Reduced Budget
    • Growing mandatory requirements
    • Reduced Admin Headcount
    • More focus on ROI
    • Leadership Development as a priority
  • What options do we have?
    • Grow Team
    • Ask for more budget!
    • Lower expectations for delivery
    • Spend time consistently reviewing suppliers
    • Develop a Strategic Partnership with an Outsourced Provider
  • The Stats…
    • 82% outsource at least part of their L&D function
    • 89% believe their current L&D could be improved with further outsourcing
    • Commissioned Research “The Outsourcing Learning & Development Survey”
    • Thales Training & Consultancy
    • Jul 2010
  • Taking the Plunge…
    • Loss of control
    • Cost of Managing Suppliers
    • Quality Control
    • Confidentiality
    • Sizeable Contracts
    • Too many suppliers
    Taking the Plunge…
  • Control, Shared Control, Handover? Production of Delegate Joining Instructions Management of core PSL for 3 rd party delivery Scheduling of entire training catalogue L&D Vision & Strategy L&D Budget Management of Administration Team All L&D logistics Reporting and Invoicing IT Hosting & Mgmt of the LMS On-line Evaluations and ROI reporting Relationship Building with Line Managers (L&D PR)
  • Commercial & Organisational Benefits
    • Labour saving
    • Time saving
    • Procurement saving
    • Technology Developments
    • Improved service delivery
    • Quality Management
    • Immediate MI
  • Role of the Client Portal HR Feed E-learning Platform Course Delivery Tracking Information Course Catalogue Technology as your partner?
  • ROI
    • Improved ‘service’ - better than internal offer?
    • Service Level Agreement
    • Improved timeframes
      • Course Bookings
      • Production of MI
      • Evidence of savings
    • Employee Surveys
  • Supplier of Choice
    • Approach to Business Partnering
    • Ability to work against a SLA
    • Innovation – Thought Leadership…
    • Experience across industries
    • Supplier Network
    • Project Management
    • Credible Learning Specialist
    • Experience in TUPE
    • Evidence of cost savings
  • Case Study
    • 11 National Sites
    • 7000 employees
    • £2m spend on external suppliers
    • £6m on internal spend
    • L&D executed via HR consultants
    • Maverick Spend
    • Over 800 suppliers
    • No Discounts
    • Manual Administrations
    • Poor recording of training records
    • One location
    • Core service centre
      • 6 administrators
      • 2 regional based administrators
    • 3 Training Venues
    • Reduction to 250 suppliers
    • Negotiated Rates
    • Core PSL
    • Zero maverick spend
    • L&D expertise
    • Learning Portal
    • MI accurate/timely
    • Key Account Management
  • The Catch?
    • There isn’t one…