Turn Conflict To Your Advantage

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  • Trainer’s Notes: Before You Start The Golden Rule before you start this course is preparation. Print out these notes, read them thoroughly, and become fully acquainted with the course. Amend the programme to fit in with your own brief by adding, deleting, or updating slides. Once you’ve read and amended the programme, you can use these notes to guide you through the course. Use these notes with your Facilitator’s Guide to master your subject. Use a checklist to check that you’ve prepared all of the following: Materials and resources needed, including all Models, Exercises, and Worksheets from the Facilitator’s Guide Details about participants, such as numbers, names, positions, backgrounds Practical issues, such as rooms, access, layouts, washrooms, exits Equipment and tools needed. Aim to complete your preparation well before your training day. Then you can arrive ahead of time feeling relaxed and able to deal with any last-minute issues. As trainees arrive, show the first slide with the course title and aim on. You may want to personalize it with your name, your position, your organisation name, and even some additional phrases or words of welcome. Then, when you’ve done all this, you’re ready to start.
  • Turn Conflict To Your Advantage

    1. 1. A one-day course that will show you how to turn any conflict you have with others into a mutually beneficial negotiation MTL 1daycourseplans
    2. 2. Turn Conflict To Your Advantage The Course Programme Session 1. Introduction Session 2. Group Exercise Session 3. Negotiating Session 4. Options in Conflict Session 5. Power Negotiations Session 6. Review and Close
    3. 3. Session 1: Introduction In this session, we’ll introduce you to the others on the course, to the subject, and to what we hope to achieve today.
    4. 4. Session 1: Introduction Session 1 1.1 Introductions 1.2 Your Expectations and Concerns 1.3 Aim of this Course 1.4 Some Targets for Today 1.5 Why Learn These Skills? 1.6 An Overview of the Day 1.7 Other Information
    5. 5. 1.1 Introductions <ul><li>Who are you? </li></ul><ul><li>What do you do? </li></ul><ul><li>Why are you on the course? </li></ul>
    6. 6. 1.2 Your Expectations & Concerns <ul><li>List things you are </li></ul><ul><li>looking forward to… </li></ul><ul><li>List things you are </li></ul><ul><li>concerned about… </li></ul>
    7. 7. 1.3 Aim of this Course <ul><li>The aim of this course is to show you how to turn any conflict you have with others into a mutually beneficial negotiation. </li></ul>
    8. 8. 1.4 Some Targets For Today <ul><li>Describe 6 features of negotiations. </li></ul><ul><li>What are the 6 options in conflict? </li></ul><ul><li>Name 4 ways to make the most of your power. </li></ul><ul><li>What are the 3 phases of power negotiations? </li></ul>
    9. 9. 1.5 Why Learn These Skills? <ul><li>&quot;Without conflict, there is nothing to resolve and so no negotiation; without facing up to conflict, there is no creative tension; and without the need to resolve conflict, there is no progress.&quot; </li></ul><ul><li>(ManageTrainLearn) </li></ul>
    10. 10. 1.6 An Overview of the Day <ul><li>1. Introduction </li></ul><ul><li>2. Group Exercise </li></ul><ul><li>3. Negotiating </li></ul><ul><li>4. Options in Conflict </li></ul><ul><li>5. Power Negotiations </li></ul><ul><li>6. Review and Close </li></ul>
    11. 11. 1.7 Other Information <ul><li>Safety, security and safekeeping issues </li></ul><ul><li>Start and finish times </li></ul><ul><li>Breaks </li></ul><ul><li>Messages and phones </li></ul><ul><li>Personal and special needs </li></ul><ul><li>Personal business </li></ul><ul><li>Anything else before we start? </li></ul>
    12. 12. Session 2. Group Exercise In this session, you have the chance to think about some of the main themes of this course and share them with others.
    13. 13. Session 2: Group Exercise Session 2 2.1 Group Exercise Guidelines 2.2 Group Formation 2.3 Worksheet: Group Exercise 2.4 Group Exercise Presentations 2.5 Group Exercise Feedback
    14. 14. 2.1 Group Exercise Guidelines <ul><li>First, jot down your answers on your own. </li></ul><ul><li>Second, come together as a group and take turns to share your views. </li></ul><ul><li>Third, have a discussion but aim to find common ground. </li></ul><ul><li>Fourth, put your ideas on flipchart(s). </li></ul><ul><li>Plan and rehearse your presentation. </li></ul>
    15. 15. 2.2 Group Formation <ul><li>Decide how you are going to divide into groups. </li></ul><ul><li>Form your groups and choose a group name. </li></ul>
    16. 16. 2.3 Worksheet: Group Exercise What are negotiations? What options do you have in resolving conflict? What are the differences between power negotiations and everyday negotiations?
    17. 17. 2.4 Group Exercise Presentations <ul><li>Work out how you are going to put your group ideas into a presentation. </li></ul><ul><li>Run through your presentation before giving it to the main group. </li></ul>
    18. 18. 2.5 Group Exercise Feedback <ul><li>Any further questions on the group exercise? </li></ul>
    19. 19. Well done! Let’s take a short break!
    20. 20. Session 3. Negotiating In this session, we’ll look at the nature of negotiations as an informal way of problem-solving and at negotiations as a formal way of resolving conflict.
    21. 21. Session 3. Negotiating Session 3 3.1 Exercise: Personal Experiences 3.2 Exercise: Pick a Poster 3.3 Model 1: Defining Negotiations 3.4 Model 2: Negotiation Style 3.5 Exercise: The Negotiating Style 3.6 Model 3: Features of Negotiations 3.7 Exercise: Aims In Negotiations
    22. 22. 3.1 Exercise: Personal Experiences This exercise gives you chance to think about your own personal experiences and share them with others on the course.
    23. 23. 3.2 Exercise: Pick a Poster This exercise gets you to consider what you think the aim of negotiation is.
    24. 24. 3.3 Model 1: Defining Negotiations
    25. 25. 3.4 Model 2: Negotiation Style
    26. 26. 3.5 Exercise: The Negotiating Style This exercise gets you to consider the use of four management styles in resolving a workplace people problem.
    27. 27. 3.6 Model 3: Features of Negotiation
    28. 28. 3.7 Exercise: Aims In Negotiations This exercise gives you practice in setting aims in different negotiation settings.
    29. 29. Well done! Let’s take a lunch break!
    30. 30. Session 4. Options in Conflict In this session, we’ll look at the options that are present in any conflict.
    31. 31. Session 4. Options in Conflict Session 4 4.1 Exercise: Learn To Say No 4.2 Model 4: Opposing Views of Conflict 4.3 Model 5: The Six Options in Conflict 4.4 Model 6: Using Your Power 4.5 Exercise: What Power Do You Have?
    32. 32. 4.1 Exercise: Learn To Say No This exercise gives you experience of turning down requests in a firm and assertive manner.
    33. 33. 4.2 Model 4: Opposing Views of Conflict
    34. 34. 4.3 Model 5: The Six Options in Conflict
    35. 35. 4.4 Model 6: Using Your Power
    36. 36. 4.5 Exercise: What Power Do You Have? This exercise gets you to consider the power you might have in three negotiating case studies.
    37. 37. Well done! Let’s take a short break!
    38. 38. Session 5. Power Negotiations In this session, we’ll look at power negotiations and give you chance to carry out a set of negotiations.
    39. 39. Session 5. Power Negotiations Session 5 5.1 Model 7: Power Negotiations 5.2 Exercise: Principled Negotiations
    40. 40. 5.1 Model 7: Power Negotiations
    41. 41. 5.2 Exercise: Principled Negotiations This exercise gets you to suggest the principles which might form the basis of a settlement in three case studies of conflict.
    42. 42. Session 6: Review and Close In this session, we’ll bring our day’s training to a close by reviewing where we’ve been and looking forward to transferring your learning to the workplace.
    43. 43. Session 6. Review and Close Session 6: Review and Close 6.1 A Review of the Day 6.2 Key Points 6.3 Our Targets for Today 6.4 Time to Reflect 6.5 Transferring your Learning 6.6 Developing Your Skills 6.7 Well Done!
    44. 44. 6.1 A Review of the Day <ul><li>1. Introduction </li></ul><ul><li>2. Group Exercise </li></ul><ul><li>3. Negotiating </li></ul><ul><li>4. Options in Conflict </li></ul><ul><li>5. Power Negotiations </li></ul><ul><li>6. Review and Close </li></ul>
    45. 45. 6.2 Key Points
    46. 46. 6.3 Our Targets For Today <ul><li>Describe 6 features of negotiations. </li></ul><ul><li>What are the 6 options in conflict? </li></ul><ul><li>Name 4 ways to make the most of your power. </li></ul><ul><li>What are the 3 phases of power negotiations? </li></ul>
    47. 47. 6.4 Time To Reflect Take some time to reflect on today’s course. Review and reflection is an important step in consolidating learning and should always be part of your learning plan.
    48. 48. 6.5 Transferring Your Learning Think about the steps you now need to take to transfer the skills you have learnt today. Remember, learning is important but action is all that really matters.
    49. 49. 6.6 Developing Your Skills <ul><li>Read more about the subject </li></ul><ul><li>Learn from others, eg colleagues </li></ul><ul><li>Find a role model and copy what they do </li></ul><ul><li>Watch and observe, eg sit in, videos </li></ul><ul><li>Attend other training events </li></ul><ul><li>Practice, reflect, and try out </li></ul>
    50. 50. 6.7 Well Done! <ul><li>Congratulations on completing this course. </li></ul><ul><li>We wish you well in the future in developing these skills and putting them into practice. </li></ul>

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