Table
ODS
1
Plan
Do
Check
Act
2
5
Identify
im
provem
ent
strategy
Collect
the data
Process
the data
Analyze
information an...
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Continual service improvement memorandum

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ITIL, CSI, Deming

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Continual service improvement memorandum

  1. 1. Table ODS 1 Plan Do Check Act 2 5 Identify im provem ent strategy Collect the data Process the data Analyze information and data Present and use information Implement improvement 7 Objective: to improve DefineWhat tomeasure Plan: Establish the objectives and processes necessary to deliver expected results, Determine the roles and responsibility, Set the schedules Check: Analyze the real results and compare them to expected results in order to determine the gaps. Act: Apply corrective measures on gaps. Analyze the gaps to determine the causes. 6 Do: Implement previously established plan, execute the process, collect data for process map and subsequent analysis. How can we keep the momentum going? What is the vision? What is the current situation? What is the target situation? How to reach the target? Have we reached the target? I can not manage what I can not control I can not control what I can not measure I can not measure what I have not previously defined 1 2 3 4 1 2 3 4

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