The role of a travel agent is to sell travel related products and services on behalf of transportation, lodging and tourism venues.
Within each travel agency there are certain rules in place to govern customer service.
Some agencies use familiarization trips to allow the agents first hand experience.
Marybeth Bryant. Personal Interview. February 18, 2009.
Professional Organizations for the Travel Agent
American Society for Travel Agents (ASTA)
“ The world's largest association of travel professionals. Our members include travel agents and the companies whose products they sell such as tours, cruises, hotels, car rentals, etc. We are the leading advocate for travel agents, the travel industry and the traveling public.”
Who we are. ASTA. Retrieved February 22, 2009 from http://www.asta.org/about/content.cfm?ItemNumber=741&navItemNumber=510
Specialty Travel Agents Association (STAA)
“ The Specialty Travel Agents Association (STAA) is a premier association and a valuable resource for travel professionals involved in specialty travel. STAA supports specialty travel, its agents, destinations and niche markets.” (Join, 2009)
Join STAA. Specialty Travel Agents Association: Get Connected! Retrieved February 22, 2009 from http://www.specialtytravelagents.com/travel-professionals-6/