Two keys to growing a CRM practice

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  • + tewksbum Marcus Tewksbury 2 years ago
    For additional information on customer metrics, marketing 2.0 strategies, vendor rankings, editorials, job listings, and other information relevant to the marketer make sure to checkout our blog - themarketingmojo.com.
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Two keys to growing a CRM practice - Presentation Transcript

  1. ©themarketingmojo
      • Growth through
      • Productization &
      • Vertical Focus
      • Prepared For:
      • By: Marcus R. Tewksbury
      • August 23rd, 2008
  2. Avenues for growth… ©themarketingmojo
      • Productization of service offerings
      • Vertical refinement and extension
    Productization & Vertical Focus
  3. Productization… ©themarketingmojo Customer Analytics Strategic Planning Campaign Design Multi-Channel Execution Creative Incremental Brand Enhancement Continuous Improvement
    • Align offerings in ways that directly relate to marketers life,
    • clearly tie each offering to specific benefits,
    • and define value in the linkages.
    Measurable Contribution $ Productization & Vertical Focus CRM Framework
  4. Vertical refinement … Productization & Vertical Focus ©themarketingmojo Make it a must read Reinforce current offerings Relate direct actionabilty Hunt with a Harpoon not a Net
  5. Vertical extension … ©themarketingmojo Productization & Vertical Focus
      • Retail
        • Deep, wide DR penetration
        • Rich, multichannel data
        • Large, under performing above the line budgets
      • eCommerce
        • Similar pain set to Retail
        • More behavioral data
        • Not committed to traditional, willing to go dark
      • CPG
        • Same target audience
        • Pressured to change
        • Brand focused and data issues
  6. Closing the loop ©themarketingmojo
      • Strong Bones
        • CCG has all the capabilities, and a delivery history, needed to be a world-class CRM player
      • Customer Centric Products
        • Recast messaging in language and processes of marketers
        • Opportunity to push integrated roadmap that tightly intertwines all capabilities
      • Vertical Focus
        • Need to sharpen IP focus
        • Further specialize messaging to needs of retail, e-commerce, and possibly CPG verticals
    Productization & Vertical Focus
  7. ©themarketingmojo
      • Thank You
      • Marcus R. Tewksbury
      • [email_address]
      • 312.404.4835
  8. Marketing Interaction Map ©themarketingmojo Brand Direct Addressed Broadcast Engaged Pitch Catch Buzz Sentiment TV Radio Print Web Email Mobile Search Customer Relationship Marketing Scorecard Response
  9. Customer Lifecycle ©themarketingmojo Discovery Competition Defection Leads Prospects Education Evaluation Purchase Acquisition Retention Service Customers

+ Marcus TewksburyMarcus Tewksbury, 2 years ago

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