Enterprise-architecture beyond IT (AE-Rio 2011)
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Enterprise-architecture is often portrayed as being primarily about IT. This presentation shows that the IT-architecture is just one part of a much broader scope that EA must address if it is to be ...

Enterprise-architecture is often portrayed as being primarily about IT. This presentation shows that the IT-architecture is just one part of a much broader scope that EA must address if it is to be relevant to business.

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  • Tetradian Consulting Unit 215, Communications House 9 St Johns Street Colchester Essex CO2 7NN England www.tetradian.com weblog.tetradian.com [email_address] Twitter: @tetradian © Tom Graves / Tetradian 2010

Enterprise-architecture beyond IT (AE-Rio 2011) Presentation Transcript

  • 1. Enterprise Architecture beyond IT Tom Graves , Tetradian Consulting AE Rio, April 2011 info@tetradian.com / www.tetradian.com 16 Apr 2011 (c) Tom Graves / Tetradian 2011
  • 2. Why ‘ beyond IT ’ ?
    • EA often starts with IT infrastructure , but...
    • IT tech-architecture depends on applications
    • Applications-architecture depends on data
    • Data-architecture depends on business-info need
    • Information-architecture depends on business
    • Business-architecture depends on enterprise
    • Enterprise-architecture defines the context
    • An enterprise-architecture must have whole-of-enterprise scope – it’s not just detail-level IT!
  • 3. Scope of enterprise-architecture (complete EA includes many other intersecting ‘ architectures ’ – security, process, brand, organisation etc)
  • 4. Getting to grips with the enterprise Customers don ’ t appear in our business-processes - we appear in their experiences (credit: Chris Potts)
  • 5. Organisation and enterprise
    • We create an architecture for an organisation, but about an enterprise:
    • Enterprise : a social structure defined by vision, values, mutual commitments
    • Organisation : a legal structure defined by rules, roles, responsibilities
    • The enterprise is – provides motivation , WHY
    • The organisation does – provides action , HOW
    • They’re fundamentally different – don ’ t mix them up!
  • 6. Organisation as ‘ the enterprise ’
    • From a business perspective, this is the effective scope of TOGAF ’ s ‘ business architecture ’
  • 7. Business-model as ‘ the enterprise ’
    • Typical business-model or supply-chain view (complete supply-chain should extend beyond this)
  • 8. Market as ‘ the enterprise ’
    • Overall market includes actors who do not yet have active transactions with us, or have other transactions
  • 9. The real scope of ‘ the enterprise ’
    • The overall enterprise has many actors who may have only ‘ intangible ’ transactions / interactions with us (yet can have major impacts on our business)
  • 10. The market-cycle
    • transactions depend on (reaffirmed) reputation and trust
    • – loss of trust creates anti-clients!
    boundary of ‘market’ in conventional business-models
  • 11. A classic anti-client incident
    • ‘ United Breaks Guitars’ http://www.youtube.com/watch?v=t53LYUamBZI
    • Real business impacts for United Airlines
      • direct cost (PR, media etc) in excess of $20m?
      • contributed to short-term hit of c.$180m on share-value
      • long-term damage to brand, reputation etc incalculable
    • Social-media gives anti-clients great leverage
      • complaints can now spread faster, and wider
      • (but with care, so can stories of customer-satisfaction)
  • 12. Building the balance … and why that balance is so important
  • 13. Generic structure of organisations (adapted from classic Group Dynamics project-lifecycle)
  • 14. Cycles of structural dependency (dynamic links adapted from VPEC-T framework)
  • 15. Strategy, tactics, operations (overall cycle and relationships need to be in balance)
  • 16. The ‘ quick-money ’ failure-cycle (common source of ‘unexpected’ failure – focus only on immediate profit, with classic “ last year +10% ” used as a substitute for strategy)
  • 17. Completions and the market-cycle
    • Production-focus, market-focus, enterprise-focus?
    Focus only on Production Focus on Market and its transactions
  • 18. Serving the vision ...or, service-oriented architecture for the whole enterprise
  • 19. Everything serves the vision
    • The vision describes the shared aims of the entire enterprise
    • We observe and learn from what we achieve in the real world
    • Everything in the enterprise is a service towards the vision (a literal ‘ service-oriented architecture’)
  • 20. The structure of vision
    • Vision is the overall anchor for everything
      • ‘ vision ’ in the ISO9000 sense – not ‘ marketing puff ’
    • Vision-descriptor has distinct 3-part structure
      • focus [noun]: context or things of concern to everyone
      • action [verb]: what is to be done to or in the focus
      • qualifier [adjective]: why this is important to everyone
    • Example: ‘ ideas worth spreading ’ (TED conferences)
      • ‘ ideas ’ (focus)
      • ‘ worth ’ (qualifier)
      • ‘ spreading ’ (action)
    • Components may be in any order, but all must be present
  • 21. All services have same structure
    • Service exists at intersection of value and supply-chain
    • Service creates value towards the vision of the enterprise
    • Interactions / flows before , during , after main transaction
  • 22. Complete Enterprise Canvas frame
    • Each link represents a conversation relevant to enterprise-architecture!
    (yes, I know it looks like Robbie-the-Robot, but that’s just how it came out...)
  • 23. Cross-links to market value-cycle
    • Many interactions with extended-enterprise relate to Value-Proposition only – Purpose, Values, People, Policies
  • 24. Summary
    • Enterprise-architecture is architecture of the whole enterprise – not solely the enterprise-IT
    • Most frameworks focus only on IT-architecture, but can be adapted to work at whole-enterprise scale and scope
    • Viewing everything as services provides consistency across all enterprise scope
      • ‘ Enterprise Canvas ’ model provides a means to link different models in different layers
    • Enterprise culture is the real key to enterprise-architecture
  • 25. Obrigado! Many thanks!
  • 26. Further detail: books by Tom Graves
    • Doing Enterprise Architecture : process and practice in the real enterprise
    • Everyday Enterprise Architecture : sensemaking, strategy, structures and solutions
    • Mapping the Enterprise : modelling the enterprise as services with the Enterprise Canvas
    • Bridging the Silos : enterprise architecture for IT-architects
    • The Service Oriented Enterprise : enterprise architecture and viable systems
    • Real Enterprise Architecture : beyond IT to the whole enterprise
    • SEMPER and SCORE : enhancing enterprise effectiveness
    • Power and Response-ability : the human side of systems
    • ( see tetradianbooks.com for details )
    16 Apr 2011 (c) Tom Graves / Tetradian 2010