1. Go to the “Invite an employee” section of the “Employees & Roles” page.
2. en, where it asks for an email address, enter an email address that’s diﬀerent from the one you gave
for your existing user account and click on the green “Invite” bu on. Suggestion: If your email system
supports the username+alias@ naming convention, we recommend using something like the +faq@
email address as shown below.
1. A er clicking the “Invite” bu on, a window
appears that asks you to enter an “Employee
Name” and “Role”.
2. For “Employee Name,” you might enter Step One
something like “Your Organization FAQ”.
3. For “Role”, you can select either “Employee” or
“Company Admin” (this can be changed later).
4. Click “Send Invitation”
IMPORTANT! A er clicking “Send Invitation,” log out of Get Satisfaction! If you don’t log out of
Get Satisfaction, Step 4 on the following slide won’t work correctly….
1. Check your inbox for the invitation just sent.
2. Open the invitation and click on the link or paste into your browser, as shown below.
If you remembered to log out (!)--as explained in Step ree--you’ll see the screen
where you’re asked to create a password for your new FAQ user account.
A er you create and enter your password, you’re in!
Suggestion: Go to your Account Se ings page and upload a custom graphic to represent
your company’s new FAQ account.
Under the “Account Details” Section, upload your icon and click Save…
Post a question and be the rst to reply. Voila! Your rst FAQ has been created.
By posting a few questions and answers in this way, your rst wave of customers
will no longer see a blank, empty space like this….
Instead, they’ll nd a community already full of helpful information like this…
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