Creating an FAQ account for your community


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Creating an FAQ account for your community

  1. 1. Step One
  2. 2. 1.  Go to the “Invite an employee” section of the “Employees & Roles” page. 2.  en, where it asks for an email address, enter an email address that’s different from the one you gave for your existing user account and click on the green “Invite” bu on. Suggestion: If your email system supports the username+alias@ naming convention, we recommend using something like the +faq@ email address as shown below. Step One
  3. 3. 1.  A er clicking the “Invite” bu on, a window appears that asks you to enter an “Employee Name” and “Role”. 2.  For “Employee Name,” you might enter Step One something like “Your Organization FAQ”. 3.  For “Role”, you can select either “Employee” or “Company Admin” (this can be changed later). 4.  Click “Send Invitation”
  4. 4. IMPORTANT! A er clicking “Send Invitation,” log out of Get Satisfaction! If you don’t log out of Get Satisfaction, Step 4 on the following slide won’t work correctly…. Step One
  5. 5. 1.  Check your inbox for the invitation just sent. 2.  Open the invitation and click on the link or paste into your browser, as shown below. Step One
  6. 6. If you remembered to log out (!)--as explained in Step ree--you’ll see the screen where you’re asked to create a password for your new FAQ user account. Step One
  7. 7. A er you create and enter your password, you’re in! Suggestion: Go to your Account Se ings page and upload a custom graphic to represent your company’s new FAQ account.   Step One
  8. 8. Under the “Account Details” Section, upload your icon and click Save… Step One
  9. 9. Post a question and be the rst to reply. Voila! Your rst FAQ has been created. Step One
  10. 10. By posting a few questions and answers in this way, your rst wave of customers will no longer see a blank, empty space like this…. Step One
  11. 11. Instead, they’ll nd a community already full of helpful information like this… Step One
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