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    VHA National Nursing Strategic Plan: 2010-2014.doc.doc VHA National Nursing Strategic Plan: 2010-2014.doc.doc Document Transcript

    • V ET ERA N S H EA LTH A DM IN IS TRATI ON (VHA) O F FI CE OF N U RS IN G S ERV I CE S (ONS) Strategic Plan 2010 – 2014
    • VHA National Nursing Strategic Plan 2010-2014 VETERANS AFFAIRS (VA) NURSING VISION VA Nursing is a dynamic, diverse group of honored, respected, and compassionate professionals. VA is the leader in the creation of an organizational culture where excellence in nursing is valued as essential for quality health care to those who served America. OFFICE OF NURSING SERVICES MISSION The Office of Nursing Services provides leadership, guidance, and strategic direction on all issues relating to nursing practice and nursing workforce across the continuum of care. ONS is committed to aligning nursing strategic goals with field-based operations and organizational priorities. 3
    • VHA National Nursing Strategic Plan 2010-2014 Table of Contents A Short History.........................................................................................................................3 Components of VA Nursing......................................................................................................4 Professional Categories...........................................................................................................4 Planning Assumptions............................................................................................................10 Internal Environmental Assessment.......................................................................................11 External Environmental Assessment......................................................................................11 Stakeholders..........................................................................................................................12 Collaboration/Interdependency ..............................................................................................12 Regulatory Drivers and Mandates .........................................................................................13 3
    • VHA National Nursing Strategic Plan 2010-2014 Introduction The VA Nursing Strategic Plan provides the road map for VA nursing to initiate and support key actions that shape the envisioned future for VHA. The development of this 5-year Strategic Plan for VHA’s Office of Nursing Services is intended to guide the programmatic work and policy development that directs the everyday efforts of VA Nursing. This plan is designed to: • Incorporate and execute applicable VA priorities and VHA strategic goals and integrated objectives • Provide a framework for VA Nursing strategic planning across the health care system • Increase communication to internal staff and external stakeholders The Chief Nursing Officer (CNO) acts as senior advisor to the Under Secretary for Health (USH) and key Veterans Health Administration (VHA) and Department officials on all matters relating to Nursing and the delivery of patient care services. The CNO also acts as consultant to other Program Offices and Veterans Integrated Service Network (VISN) leadership in planning strategic activities necessary to support quality patient care, access, cost effectiveness, and customer satisfaction. ONS acts to enhance the level of professional practice, advance the application of evidence-based nursing care, and support the VA nursing workforce to strengthen the interdisciplinary teamwork in order to provide quality, patient-centered care for the Nation’s Veterans. Veterans Health Administration VHA provides health care to more than 5.1 million Veterans throughout the United States. With a medical care budget of $30 billion, VHA directly employs more than 196,000 health care professionals at more than 1,300 sites of care, including hospitals, community and facility-based clinics, nursing homes, domiciliaries, readjustment counseling centers, and various other facilities. This mission is realized through implementation of the VHA Strategic Plan (Eight for Excellence) and organizational-specific initiatives, which are a direct reflection of VA’s goals and integrated objectives. As an organization of VHA, ONS partners with the Department, other staff offices, Administrations, and over 76,000 VA nurses to contribute to achievement of VA’s mission. Strategic Planning Framework ONS is committed to aligning nursing strategic goals with field-based operations and organizational priorities. The National Nursing Strategic Goals are developed through a process that is shaped by health care projections and a clearly defined desired future state for VA, VA nursing, and the discipline of nursing. A National Nurse Executive Council (NNEC) is the field advisory body that provides expert nursing opinion for the development of National Nursing Strategic Goals. In alignment with VA and VHA priorities and goals, NNEC membership develops proposed national nursing initiatives for all strategic goals. ONS, NNEC, and a network of VA nurse expert field-based work groups working together to identify and propose solutions for issues that impact VA’s ability to ensure access to cost effective quality care. Through this structure, NNEC and subcommittee members (field-based nurses and other subject-matter-experts) have substantial impact on shaping the future for VA nursing and facilitating innovations in nursing practice, informatics and technology, and business processes that enhance quality and patient safety. 3
    • VHA National Nursing Strategic Plan 2010-2014 VA Nursing Background (April 2010) VA Nursing Service: Excellence in Patient-Driven Care The VA has one of the largest nursing staffs of any health care system in the world. Numbering more than 77,000 nationwide, the VA integrated nursing team – composed of Registered Nurses (RNs), Licensed Practical/Vocational Nurses (LPNs/LVNs), and nursing assistants – provides comprehensive, complex, and compassionate care to the nation’s Veterans, helping to prevent, maintain, or regain health, and learn to live with their disabilities and eventually to die with dignity. VA Nursing provides the largest clinical training and cooperative education opportunities in association with undergraduate and graduate programs at numerous colleges and universities. In the 1990s, VA provided clinical experiences to one out of every four professional nursing students in the country. VA nurses are highly valued members and leaders of the health-care team, contributing their knowledge and expertise to the care of patients. In addition to clinical care, VA Nursing is also a significant part of advancing research in VA and keeping up with the latest technological innovations. Nurse researchers help to promote inclusion of evidence into practice to provide quality care for Veterans. Lastly, VA nurses also play a considerable role in emergency planning, preparedness, response, and recovery. A Short History In 1921, shortly after the end of World War I, Congress established the U.S. Veterans Bureau. A year later, Public Health Service hospitals were assigned to the Veterans Bureau, transferring 1,400 nurses. The Veterans Administration was established in 1930 to consolidate and coordinate government activities affecting war Veterans. Approximately 2,500 registered nurses were employed in VA Nursing Service. During World War II and the Korean War, the military demand for nurses caused a shortage at VA hospitals. Throughout history, VA nurses have continued to answer the call to serve their country and maintain status as reservists. Today, many VA nurses are currently deployed to Iraq and Afghanistan with their reserve units. In the 1950s, VA expanded its affiliations with nursing schools to produce steady growth in the number of nurses receiving clinical experience in VA medical centers and, thus, aiding recruitment. In the following decade, advancements in medicine required specialized training programs creating the need for advanced practice nurses (e.g. nurse practitioners and clinical nurse specialists) in such areas as coronary care. Education and research became integral components of VA Nursing Service. During the Vietnam era, the VA medical system was faced with patient needs that were different from those of previous wars. Nurses were required to care for disabilities on a larger scale due to the increased efficiency with which wounded Veterans were evacuated from the battlefield and treated. As a consequence of the Iraq War, VA nurses are once again seeing new types of poly-trauma injuries and helping Veterans face these new challenges with specialized expertise, creativity, and compassion. Geriatric and long-term care became specialized needs for Veterans of earlier conflicts. In the 1970s, Nurse Practitioners were appointed as primary providers of patient care and the Clinical Nurse 3
    • VHA National Nursing Strategic Plan 2010-2014 Specialists role was expanded. VA nurses met the new challenges and continue to respond with competent caring approaches to constant changes in health care. Components of VA Nursing Professional nursing supports the mission of the VA health care system by providing state- of-the-art, cost-effective nursing care to patients and families as they respond to health and illness. VA Nursing Service integrates a wide array of services, encompassing patient care, clinical practice, education, research, and administration. In addition to medical, surgical and psychiatric units, VA nurses work in intensive care, spinal cord injury, geriatric, dialysis, blind rehabilitation, specialty care (e.g. diabetes clinics), hospice, domiciliary, oncology, and organ transplant units. VA nurses provide a continuum of care across primary, ambulatory, acute, geriatrics, rehabilitation, and extended care settings. They work in outpatient clinics, nursing home units, and home-based primary care programs. VA nurses proudly serve America’s heroes by practicing the art and science of nursing in order to provide holistic, evidence-based, high quality care. VA RNs serve in four career paths: clinical, advanced practice, supervisory/administrative, and consultative. Examples of advanced practice roles include Clinical Nurse Specialists (CNS), Nurse Practitioners (NP), and Certified Registered Nurse Anesthetists (CRNA). Nurses in these roles are generally referred to as Advanced Practice Nurses (APN). Consultative roles have evolved in areas such as infection control, informatics, community health, research and education (e.g. nurse executives, nurse investigators, and nursing program faculty). VA nurses function as administrators to provide advanced leadership in resource allocation and evaluation. VA nurse researchers receive both VA and non-VA funding to conduct research to address nursing care issues for Veterans. VA nursing partnerships with academic affiliates contribute to research and education, creating significant advancements in patient care. VA nursing education uses current technology to furnish distance learning programs to VA nurses nationwide. During national emergencies, VA nurses are part of the interdisciplinary team, providing health care, backup to military hospitals, or coordination assistance to local, regional and national emergency management agencies. Professional Categories VA had 77,160 nursing personnel (including nurse anesthetists) as of April 2010:  Registered Nurses (RN) 47,508  Certified Registered Nurse Anesthetists (CRNA) 649 + 4,254  Nurse Practitioners (NP)  Clinical Nurse Specialists (CNS) + 538  Licensed Practical/Vocational Nurses (LPN/LVN) 13,001  Nursing Assistants (NA) 11,103 + These categories are included in the RN Total *Source: VA Nursing Outcomes Database, VANOD, extracted 04/10; PAID File by Budget Object Code (BOC) - all skill mix. RNs have graduated from a school of professional nursing approved by a national accrediting agency and have passed a state-approved written examination. They are leaders or members of health-care teams maintaining the goal of providing high quality care, enabling patients to optimize their own health or die with dignity. 3
    • VHA National Nursing Strategic Plan 2010-2014 APNs are registered nurses who have at least a master’s degree in nursing and national certification in clinical advanced practice. Although APNs primarily are direct care providers, their activities also may include education, research, consultation and administration. APNs may function autonomously within a defined scope of practice or in collaboration with other health-care providers. They manage acute and chronic conditions and promote optimal health. Nurse Practitioners and CNSs function as health-care providers in primary and specialty care settings. CRNAs are key members of VHA Perioperative teams. Licensed practical or licensed vocational nurses (LPNs or LVNs) have graduated from a school of practical or vocational nursing approved by the state accrediting agency or the National League for Nursing (NLN) and have passed a state-approved written examination. LPNs/LVNs provide a full range of services for patients with a variety of physical or behavioral problems, including personal care, diagnostic support duties, medication administration, treatments and procedures, under the supervision of an RN. LPNs perform expanded clinical leadership roles in some long term care and specialty programs. Their professional contributions are pivotal to the health care delivery team. Under an RN’s supervision, NAs serve a vital role in supporting other nursing staff by providing patient care that includes personal care and technical procedures related to nursing. The personal contact and professional care provided by each level of the nursing team is pivotal to each Veteran’s health experience in VHA. VA Nursing Service is dedicated to promoting optimal health, patient safety, quality health care, and the highest professional standards, in order to ensure that our Veterans receive the best possible care and that our staff works in the best possible health care system. http://vaww1.va.gov/nursing/ http://www.va.gov/nursing 3
    • VHA National Nursing Strategic Plan 2010-2014 3
    • VHA National Nursing Strategic Plan 2010-2014 Organizational Structure 3
    • VHA National Nursing Strategic Plan 2010-2014 Planning Accomplishments 2008 – 2010 • ONS and Health Services Research and Development’s (HSR&D’s) Research in the Implementation of Innovative Strategies in Practice (REAP) have collaborated with the University of Iowa’s National Nursing Practice Network (NNPN) to promote and implement EBP. The implication of this collaboration is that some outcomes of ensuring evidence- based changes in practice are improved quality and patient safety, and cost savings. Further, these projects will expand VHA’s organization-specific efforts to conduct research and development aimed at evidence-based findings that enhance the health and well-being of Veterans. • The ONS Informatics Team developed the Nurse Executive Dashboard which was released in June 2009. The purpose of this product is to combine data from multiple data sources into one report to provide Nursing leaders key administrative, clinical and satisfaction information needed for operations and management. The report will allow users, mostly Nurse Executives, Nurse Managers, VISN and Facility Leadership, to monitor key indicators sensitive to nursing practice. • ONS has implemented the Clinical Nurse Leader (CNL) role nationally and is continuing to integrate the CNL role in every care setting of every VA Medical Center (VAMC) by 2016. Evidence suggests that a positive relationship exists between the numbers and educational level of professional nurses involved in direct patient care and the quality of the care outcomes. As a result of this information, health care systems across the nation have recognized the need for new and different nursing roles that provide greater accountability and enhanced care management and coordination at the point of care. • A Structured Language for Documentation transformative initiative was launched in February, 2009. VA has an opportunity to become a leader in the use of structured language for documentation (SLD) in electronic health records. A structured language for documentation provides a standardized vocabulary to describe nursing assessment, intervention, and outcomes. A structured language will provide a standardized set of terms for electronic documentation, providing greater continuity of care across care settings. • The ONS Leadership and the Career Development and Workforce Management Goal Groups developed the Assistant Nurse Manager (ANM) role in 2009. The role was designed to offer aspiring leaders the opportunity to assume additional management responsibilities in preparation for a Nurse Manager (NM) position. A recent survey of nurse executives in VA facilities reported that 71% had difficulty in recruitment and retention of NMs. The time to fill NM positions ranges from 3 to 14 months, further supporting the ANM role. • The Clinical Practice Program was initiated in mid-2008 as a collaborative effort among ONS, Office of Patient Care Services (PCS) and Office of Public Health and Environmental Hazards (OPH&EH) to provide national guidance on specialty clinical nursing practice and to support field-based operations and organizational priorities. The program is designed to ensure the dissemination of efficient/effective standards of nursing practice, and provide specialty nursing practice guidance to VHA program offices in policy development. The program consists of Clinical Nurse Advisors and Field Advisory Committees (FACs), and is closely aligned with PCS FACs. • ONS has endorsed the Northern California VA Healthcare System (Mathers VAMC) electronic proficiency system as a national solution. This tool automates and standardizes the documentation for RN performance reviews: proficiency system. 3
    • VHA National Nursing Strategic Plan 2010-2014 • An EBP goal group of advanced practice nurses, nurse educators, nurse researchers, and nurse executives developed an EBP toolkit that is readily available to all nurses, easy to navigate, and designed to address a wide-range of EBP questions from just getting started, to implementing EBP. The toolkit consists of eight content areas: Basic Elements of EBP; Organizational Infrastructure and Support; Changing Practice; Guiding Principles of Implementing EBP; National VHA Initiatives and Clinical Practice Guidelines; Teaching EBP; EBP resources; EBP Requirements for Magnet Status; and EBP Exemplars. • In 2008, ONS developed a national nurse certification initiative, “Let’s Get Certified!”, to promote specialty certification among VA nurses. Supporting survey data (from 101 VA facility respondents) revealed that 15.3% of all RNs were certified and only 10.9% of direct care nurses were certified within the VA. The aim of the initiative was to enhance knowledge and skills, thus improving the quality of patient care for Veterans. • ONS is currently leading the development and pilot testing of a Patient Assessment Documentation tool which will provide a standardized format for recording the initial and ongoing nursing observations and interactions with patients from admission to acute care settings to discharge. The tool consists of four components that support routine responsibilities of staff nurses and includes a tool to support patient hand-off communication. These components are: an Admission Patient Assessment tool, a Reassessment Template, Shift Reassessment Update, an Interdisciplinary Plan of Care prototype, and an End of Shift Report. • ONS has piloted a multi-phased, 12-month RN Residency Program. The pilot began in January 2009 at the following 8 sites (varying by complexity, geographic location, etc.): VA Long Beach, CA Healthcare System; Boise, ID VAMC; Minneapolis, MI VAMC; Houston, TX VAMC; Shreveport, LA VAMC; Bay Pines, FL VA Healthcare System; VA Montana Healthcare System; and Tampa, FL VAMC Hospital. Following the evaluation of the pilot, the program will be implemented across VHA. • ONS is leading an effort to implement a nationally standardized staffing methodology for VA nursing personnel. The goal is to achieve a standardized, automated staffing methodology for nursing personnel that is simple, reliable, and evidence-based. A multi- phased plan has been developed with three primary objectives: o Conduct and evaluate pilot (November 2008- March 2009) o Publish a national directive with core data sets and outcome measures to analyze staffing effectiveness o Implement mechanisms for automated data extraction o Implement mechanisms for data collection across the system to analyze correlations between patient outcomes and staffing • ONS has a Memorandum of Understanding with the Uniformed Services University of the Health Sciences (USUHS), which provides for five FTE doctoral students in exchange for one faculty member assigned 80% time to the Graduate School of Nursing. • One key component of effective leadership development is mentoring and coaching. A National Nurse Executive Mentoring Program was developed. Since its inception, matches of experienced Nurse Executives to newly appointed Nurse Executives have occurred. The mentors collaboratively assist in the development of individualized career plans, peer support, and corporate knowledge transfer as leadership skills are developed and enhanced. 3
    • VHA National Nursing Strategic Plan 2010-2014 Strategic (SWOT) Analysis In preparation for development of, or revision to, the ONS Strategic Plan, a regular retreat is convened to review past period’s accomplishments, conduct a strategic analysis, and develop/modify plans for future work. The key participants at this retreat consist of ONS Executive Staff members in addition to representatives from the field advisory bodies identified in the functional model previously introduced. Once this analysis is completed, an ONS staff member compiles key content items from the discussions, and it is then put through an internal review process before it is determined to be final. Planning Assumptions Given the recent change in government administrations at various levels – down to the Secretary of VA – and development of new priorities for the Department, it is anticipated that ONS will need to adjust ongoing program activities to fit the new direction. In addition, the anticipated changes to come with impending healthcare reform present greater challenges and opportunities for this planning period in particular. It will serve as a catalyst for change. As more Veterans may join VA services as they learn more about health care options or due to their own financial constraints in an unstable economy; however, employer-mandated health insurance may drive Veterans to use private health insurance and systems. It will be important for ONS to remain in tune with these coming changes internally as well as in the healthcare industry as a whole so that we may offer knowledge where appropriate and adjust our strategies as needed. For the purposes of this analysis, the following assumptions were considered:  There is and will continue to be a major national health reform effort that will impact VA and VA Nursing  VA continues to have an impact on the healthcare industry, and its guidance will continue to add value to external stakeholders  ONS provides guidance for all of nursing-related practice, workforce, research, academics, and technology issues, and such guidance drives change throughout VA  VA nursing care delivery will continue to increase in complexity over time as the Veteran population ages and as more Veterans return having sustained Polytrauma and mental health injuries Through Secretary Shinseki’s Transformational Initiatives (T21), ONS has an unprecedented opportunity to examine its practice and workforce to assure patient-centeredness through the Patient-Centered Medical Home and Veteran-Centered Care Initiatives. Additional initiatives related to mental health and homelessness provide opportunities not only in those targeted areas of nursing practice, but across all nursing practice through care coordination efforts. To meet the needs of Veterans and VA priorities, ONS has opportunities to engage in areas of Polytrauma and Mental Health to meet the needs of our Veterans as the nature of combat injuries change. ONS has Field Advisory Committees devoted to disseminating best practices in each of these fields, while other initiatives interface with these important fields of nursing. To continue developing the VA nursing workforce to implement best practices and coordinate complex care, ONS encourages nurses to pursue continuing education with graduate degrees. Currently, 20% of VA Nurses are masters or doctorally prepared nurses, and ONS seeks to grow that knowledge base. ONS also encourages diversity in its workforce as an opportunity to bring more knowledge and experience to practice. 3
    • VHA National Nursing Strategic Plan 2010-2014 Internal Environmental Assessment In coordination with these internal and external changes, ONS has fully implemented a new organizational structure consisting of teams with a portfolio of targeted assignments. The distribution of assignments and the reporting structure has changed to best strategically align the office to execute the national nursing strategic plan. Each team structure has a Director, Associate Director, Health System Specialist, and a Program Support Assistant. The new organizational structure provides for succession planning for the office, and provides greater support to the field. Currently, 35 FTE support 76,000+ VA nursing staff in the field. Recently, space resources within the program office have become an issue of concern as ONS continues to take on new employees. Given the constraints on VHA Central Office as a whole with this issue, ONS has made all attempts to offer virtual opportunities to potential employees when feasible and appropriate for organizational needs. The budget provided to ONS on an annual basis is divided among these newly organized portfolio areas, in addition to areas of general use, to more effectively utilize and track funds. Although ONS has historically received a generous budget, funding amounts and usage are regularly reviewed by the ONS Management Analyst and leadership team to supplement projects and program areas where financial support may be lacking. ONS has also established and maintains a strong reputation with nursing staff in the field, providing guidance to internal and external stakeholders as it informs VA policy development. Through using a shared governance model of leadership, ONS involves nurse executives, and VA nurses for assistance and recommendations on strategic nursing decisions and initiatives. Through the National Nurse Executive Council (NNEC), ONS furthers strategic goals through its four goal groups: Nursing Practice Transformation, Evidence Based Practice, Leadership, and Workforce Management. ONS incorporates the ideas of practicing nurses through its Clinical Practice Program and associated Field Advisory Committees, Advanced Practice Nursing Advisory Group and Nursing Research Advisory Group and details for specific projects and priorities. Thus, ONS brings the voice of the nurse from bedside to boardroom as it considers contributions at every level and uses representation from the field to bring relevance to its guidance for key stakeholders. As ONS continues to refine this new structure to implement these national initiatives, we will periodically evaluate progress and refine as needed. Through the functional model described earlier, the VA Nursing Outcomes Database (VANOD) and ONS Informatics continue to enhance their structure and develop metrics and measures to evaluate nursing practice and nursing satisfaction. The ONS Informatics team persistently seeks partnerships with other VA data sources such as the VHA Support Service Center (VSSC) to enhance and evaluate its nursing database, so that this metrics can be used for overall internal needs. With VA’s new administration’s increased focus on concrete measurement of organizational progress, ONS continues to partner with other program office and seek internal resources to strengthen its focus in this area. Continued evaluation and flexibility allow ONS to adapt to complex and changing priorities within VA. External Environmental Assessment ONS represents VA Nursing in a number of external interests, among them Veterans and their respective organizations, nursing and other health professional organizations, and academic and labor partner organizations, accrediting bodies, and the community at large. ONS regularly communicates with professional healthcare organizations such as these on the progress of nursing 3
    • VHA National Nursing Strategic Plan 2010-2014 in the VA, and communicates with labor partners about its strategic direction and matters of interest as well. ONS influences nursing education working with academic partners in multiple arenas, among them the VA Nursing Academy (VANA). VA co-sponsors conferences with professional organizations, providing continued professional development opportunities for VA and non-VA nurses. Additionally, ONS provides testimony to a number of different professional organizations such as the Institute of Medicine (IOM), Robert Wood Johnson Foundation (RWJF), etc. to further research and guide policy development about nursing and related subjects. Together, ONS serves as a continued advisory body on VA Nursing and a resource to address questions and concerns that often come from outside. It is partnerships such as these with external stakeholders that allow us to continue to expand VA Nursing practice and to bring issues to national attention. For example, partnerships with Schools of Nursing foster programs to internally develop nurses, creating recruitment into VA, as with residency programs that are currently in development. Stakeholders Stakeholders are defined as those individuals who are directly or indirectly affected by the project outcomes or processes. Stakeholders may be internal or external to the organization. Internal refers to those members within the VA, and external refers to other individuals or groups including non-VA individuals, groups and institutions. ONS continuously analyzes and evaluates the need to and methods by which we communicate with all of our stakeholders, both internal and external. To this effect, we have developed an ONS Stakeholder Communications Matrix (see Attachment 1) that details:  Who our stakeholders are  Their specific needs  Strategies to address those needs  The methods/frequency of addressing those needs It ensures needed information is available to stakeholders as well as putting into place a plan for responding to requests for information. Additionally, it provides documentation of activities that are undertaken to keep all stakeholders, decision makers, and other interested parties apprised of progress and status of programs and related initiatives. This communications matrix will be monitored, evaluated, updated and redefined as necessary by ONS throughout the planning period to ensure that we remain in touch with the most current needs of all identified stakeholders. Collaboration/Interdependency ONS works in collaboration with all disciplines and administrators to identify incentives for patient care excellence: promoting interdisciplinary planning as a standard for national policy development, systematically eliminating barriers that interfere with the development of interdisciplinary teamwork, and identifying opportunities for nurses to contribute to the VHA integrated system of care. Internally, ONS depends on continued involvement and collaboration with facility leadership in the field (VISN and Facility Directors, Nurse Executives and Chiefs of Staff) to support our Strategic Goals and related actions. Ongoing collaboration is also accomplished with other VA/VHA Program 3
    • VHA National Nursing Strategic Plan 2010-2014 Offices such as the Office of Academic Affiliations (OAA), Patient Care Services (PSC), and others in order to successfully execute various nursing projects. Each member of the ONS Executive Team has formally assigned liaison assignments to these offices in order to maintain this interdependency and collaboration. These assignments are also reviewed annually to ensure a flourishing relationship. Externally, we value existing and future relationships with nursing partners in the private sector, represented by various professional organizations such as Institute of Medicine (IOM), American Nurses Association (ANA), etc. Keeping a close connection with these organizations enhances the quality of the work we do and issues that are addressed given the constant fluctuations that occur in the healthcare environment. Regulatory Drivers and Mandates One recruitment incentive for working in VA is that nurses have the opportunity to work anywhere in the United States and related territories, in which a VA facility is located, under one active and unrestricted state license. VA Nursing Career Paths help guide the professional nurse toward a comprehensive understanding of the "Dimensions of Practice"; which define the core competency expectations all nurses within VA. In addition certain nursing roles (such as APRNs) must follow the scope and privileges of their respective State Practice Acts. VA Nursing Qualification Standards are sets of generic criteria defining all career actions related to VA nurses, including appointments, promotions, awards, and disciplinary actions. These Qualification Standards provide a basis for the nursing peer review process. The Nurse Professional Standards Board (NPSB) is the professional body that provides peer review of all professional, registered nursing personnel, except Certified Registered Nurse Anesthetists using these guidelines. ONS works to provide continued guidance, tools, and resources to assist the VA Nursing population (both new and experienced) in understanding these practice requirements and standards, so that every nurse has the opportunity to advance their practice within VA. Scholarship to non-VA employees: Although ONS continues to provide opportunities for nurses to grow in the profession once within VA, nurses external to VA note a lack of access to scholarship funding preventing them from attaining the professional development they need to progress in their careers. In response to this need, ONS has resubmitted legislative proposals for the 111th congress related to this issue. The Office of Academic Affiliations (OAA) collaborated with ONS to submit the Reinstatement of the authority to offer the Health Professional Scholarship Program. The Health Professional Scholarship Program, if re-authorized, will provide financial assistance to competitively selected scholarship recipients in exchange for two year VA service obligations upon graduation and licensing. The Health Professional Scholarship Program will help alleviate staffing shortages within the VA by obligating scholarship recipients to work. Alternative Work Schedule 36/40: ONS is presently seeking further guidance from General Counsel on the issue of Alternative Work Schedules (AWS) for nurses, and will pursue submission to the 112th Congressional session. The Nurse-Physician Pay Bill [PL 108-445, Section 7456A – Dec 2004], was passed securing authority for VA to use various types of AWS. Prior regulatory and legal definitions required nursing staff to work traditional two 40 hour work weeks to include ten 8 hour shifts, eight 10 hour shifts, or six 12 3
    • VHA National Nursing Strategic Plan 2010-2014 hour shifts with one 8 hour shift per pay period. The AWS 36/40 will allow nurses to work 36 hours per week and receive pay and benefits at 40 hours. However, the PAID system requires manual work-arounds to track this tour of duty/schedule. In addition, the law limits scheduling of "real life" flexibility to deviate from 36 hours per administrative work week (three 12 hour shifts per week). VHA is working with General Counsel in seeking flexibility in the interpretation of the law to allow scheduling of more or less than 3 shifts per week (four 12 hours shifts one week and two 12 shifts the second week) of the pay period and additional flexibility in how schedules are coded in the PAID system. Recruitment and Retention of Nursing Assistants: ONS is exploring the feasibility of converting the Nursing Assistant, GS-621 occupation from the Title 5 personnel system to the Hybrid Title 38 system. 3
    • VHA National Nursing Strategic Plan 2010-2014 National Nursing Strategic Goals VETERANS AFFAIRS (VA) NURSING VISION VA Nursing is a dynamic, diverse group of honored, respected, and compassionate professionals. VA is the leader in the creation of an organizational culture where excellence in nursing is valued as essential for quality health care to those who served America. OFFICE OF NURSING SERVICES MISSION The Office of Nursing Services provides leadership, guidance, and strategic direction on all issues relating to nursing practice and nursing workforce across the continuum of care. ONS is committed to aligning nursing strategic goals with field-based operations and organizational priorities. Guided by the above Vision and Mission, the National Nursing Strategic Goals are in direct alignment with VA/VHA priorities (see Attachment 2 for further detail). System-wide attention to these interdependent Nursing goals will provide leverage that will lead to achieving the desired future state: the Vision for VA Nursing. It is important to note that there are critical programs supporting each of these interdependent goals: ⇒ Informatics/Technology ⇒ Data Management ⇒ Research ⇒ Advanced Practice Key Objectives are listed for each of the strategic goals in addition to related actions, target date(s), and performance measure(s) in the respective tables for each goal that follows. Specific initiatives/action items for these objectives are developed through a consensus process between the Office of Nursing Services and the National Nurse Executive Council representing nurses across VHA. As these action items are developed, they incorporate timelines, accountability and deliverables for the strategic objectives. The Office of Nursing Services intranet web page 3
    • VHA National Nursing Strategic Plan 2010-2014 maintains an updated status on the details of the goals, objectives, and action items/initiatives for the National Nursing Strategic Plan. Measures of progress for each objective are monitored throughout the specific project management cycle for each programs portfolio of projects, noting milestones and issues that may arise. These measures are then reviewed at least on an annual basis to document accomplishments, areas for review, and any updates to future work that may be required based on this analysis. 3
    • VHA National Nursing Strategic Plan 2010-2014 VHA National Nursing Strategic Plan Model An Integrated Approach The graphical representation of the strategic plan is an interwoven model where the National Nursing Goals of: Nursing Practice Transformation, Evidence-Based Practice, Excellence in Leadership, and Career Development and Workforce Management are interconnected and strengthened by the VA Nursing Outcome Database (VANOD), Nursing Research Advisory Group (NRAG), Advanced Practice Nursing Advisory Group (APNAG) and Nursing Informatics. The concept of “network weaving” is to connect groups and their work together into larger threads of patient driven care and professional practice that then create an overall tapestry that is uniquely VA Nursing. National Nursing Strategic Goals e Databas Nursin es Nursing Practice g Outcom Transformation Resea Nursing rch Leadership Career Development & Excellence Workforce Management tics Informa Advan g Evidence-Based ced Nursin Practice Practi ce 3
    • VHA National Nursing Strategic Plan 2010-2014 1. Nursing Practice Transformation Goal: Establish systematic approaches to support efficient and effective patient-driven care in all settings and programs. 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk 1.1. Adopt patient-driven VA G-1,2/VHA SG-1, Adopt a Primary Care Patient- 1. March 1, 2010; Metrics being developed: ECF, nursing care delivery 2, 3 Centered Medical Home (PCMH). 2. February 1, DUSHOM, and COMPASS measures models that articulate 2010 (for according to the Secretary’s guiding and prepare for future contractors to principles. practice use); ongoing; and environments, April 1, 2010. populations, VA G-2,4/VHA SG-4 Draft a VHA Handbook for 1.11/22/2009 Employee Satisfaction on both RN technologies and Nursing Practice that 2. 2/1/2010 and AES Survey; improved clinical workforce designs. incorporates all elements of outcomes. professional practice including the philosophy, values, roles, leadership, and scope of practice, evidence-based practice, and career development. VA G-1/VHA SG-1, Develop a dynamic repository for 1. 2/1/2010 Improved Clinical Outcomes; 4, 6 strong practices that embody improved employee satisfaction (for transformation of all aspects of effective information coordination) nursing practice. Champion in 1 centralized location. VA G-4/VHA SG-4 Establish collaboration 1. 5/1/2010 Measure RN Perception: strategies to position nurses as 2. 5/1/2010 • VANOD RN Practice Environment full partners in the health care Survey, Participation Scale Target XX team. (on 4 pt scale) • Employee Satisfaction, RN Satisfaction (need to specify which scale and then should set a target VA G-4/VHA SG-1,6 Implement a Structured Measure milestones for design, Language for Nursing development, implementation and Documentation. then establish performance 1.Select Std Language 1. 9/2009 measures of structure, processes 2.Complete Analysis of 2. 9/2010 and outcomes feasibility of embedding in current applications (with the tools available to us today what can we do) 3. Submit plan for embedding 11/2010 language into current applications (interim solution) 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk 1.2. Facilitate and support VA G-2/VHA SG-3 Collaborate with PCS and Social FY 2010 Patient Satisfaction; improved care national approaches Work to develop and implement coordination, increased self- to address key products supporting the management. Initiatives such as caregiver. OIF/OEF Polytrauma Support the Medical Home Support implementation of a and Case Model initiative through standardize structured language for Management, Post- integration of hardware nursing documentation, plan of care Discharge Follow up, architecture and applications in CPRS, secure messaging system Pain Management, in MyHealtheVet, and telehealth MRSA, My HealtheVet , capabilities Perioperative and Caregivers initiatives. 1.3. Facilitate the use of VA G-4/VHA SG-6 Develop nursing sensitive Continuing since Patient Safety, Quality Improvement evidence in clinical indicators. See Clinical Practice 9/2009 practice. Program Action. VA G-2,4/VHA SG-6 Guide and develop nursing Continuing Improved Clinical Outcomes policies as it relates to practice. VA G-1,2/VHA SG-6 Advise My HealtheVet. 10/2009 and Patient safety, quality improvement, Continuing and patient satisfaction. 1.4. Facilitate and support VA G-4/VHA SG-1,6 Develop nationally standardized Ongoing Monitor milestones to design, resources through data architecture, applications develop and implement changes to informatics and and processes that support: data architecture and applications. technology 1. Documentation entry See timelines for: Then develop indicators to monitor implementation (e.g. processes in applications resource management, nursing nursing that support nursing Patient processes & patient outcomes for documentation and workflow and practice. assessment; performance improvement care delivery. 2. Reduce redundant Flowsheets documentation User acceptance rates and customer 3. Enable cognitive decision Resource Mgmt satisfaction rates; support Solutions Data quality returned from CIS/ARK, 4. Provide ‘by-product’ Pt Assessment, Flowsheets/CliO individual patient, patient Standard population and Language for management reports to Documentation facilitate improved/efficient clinical care and Evidence Base administrative management Indicator 5. Minimize impact of Development 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk disparate applications on front line nurses 2/2010 Facilitate 6. Business Owner for the Coordination of Monitor design, development, design/development & Clinical implementation milestones when implementation of Nurse Documentation developed Hand-off Report with key stakeholders • Begin FY10 pending OI&T 3
    • VHA National Nursing Strategic Plan 2010-2014 2. Evidence-Based Practice Goal: Create an environment of inquiry in which all nurses apply the best available evidence to improve health care delivery and outcomes throughout the VA. Objective VA/VHA Action Target Date Performance Measure Cross-walk 2.1 Develop a business VA G-1,4/VHA SG-2 Write business case for EBP Completed Completed plan presented to case for evidence- 12/09 Nursing Executives based practice (EBP) Monitor use and evaluate throughout VA Monitor impact of Business Case 20012 effectiveness with 2012 follow-up Nursing. EBP scan 2.2 Develop an VA G-1,4VHA SG-2 55% or greater participation in scan. Develop and populate an EBP infrastructure for EBP. Responses will be analyzed to scan April 2010 determine EBP needs and report presented to NNEC 2012 Conduct follow-up EBP Match EBP approaches with environmental scan in 2012 to institutional structure, processes identify increased maturity in EBP and resources programs Continue development and rollout In process Monitor use of online Toolkit of online EBP toolkit Evaluate results from online survey Develop the EBP teaching, 9/09 and Review course evaluations coaching, and mentoring skills of continuing yearly Increase the number of EBP clinical practice experts (CNLs, accepted abstracts at conferences CNSs, NPs) using conferences and follow-up conference calls Promote integration of hardware 2014 Collaborate with Oncology Nursing architecture and applications to Society to pilot their quality support EBP culture (See Nursing measures for Breast Cancer Practice Transformation (1.1) Implementation of Structured Language) 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk 2.3 Develop an education VA G-4/VHA SG-2 Evaluate need for development of In process; Decide to pursue or not pursue with plan to demystify and critical thinking module for all complete by July accompanying rationale engage all nursing levels of nurses—staff nurses to 2010 staff in evidence- nurse executive based practice. In process 55% or greater participation in scan. If need for module identified, complete by Analyze responses to determine EBP conduct an environmental scan to June 2010 module usefulness and report evaluate available resources presented to NNEC Collaborate with other offices, Ongoing Collaborate with two other e.g., OQ&S, ORD and OAA , and offices/organizations in 2010 other outside agencies to create an interprofessional and inter- organizational approach to becoming Learning Organization Facilitate interprofessional collaboration to foster and sustain a EBP Learning Organization Identify those approaches that June 2014 Increase VA EBP initiatives have the greatest potential for showcased at national conferences success for implementing and and on EBP websites (e.g. NNPN sustaining change website, AHRQ Innovations Exchange) Develop/enhance partnerships VA/NNPN Implement 2 projects in multiple with national EBP initiatives – Workshop 9/09 sites that were identified the FY09 NNPN, Science Improvement Ongoing with NNPN Workshop Network and academic proposed yearly institutions workshops Develop an orientation module for July 2011 Conduct environmental scan to employee orientation that is evaluate usefulness available through the EBP Toolkit 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk 2.4 Implement and VA G-4/VHA SG-2 Update/enhance toolkit Ongoing Add new modules and development disseminate EBP of roadmaps for toolkit use based on tools. facility resources and needs Disseminate toolkit to and Complete major Disseminate Toolkit at 3 provide training for EBP leaders-- dissemination by conferences, workshops, and Clinical Nurse Leader, Clinical end of FY10 conference calls Practice Program FAC members, 2.5 Collaborate with VA G-1/VHA SG-1,6 Collaborate with Center for NRI Pilot Approved proposal HSR&D to develop an Organizational Leadership and proposal action plan and Management Research (COLMR) submitted evaluation plan to to develop EBP-focused proposal 12/09 for review track progress of Collaborate with Center for Falls RRP Approved proposal nursing advancements Research in the Implementation submitted 1/10 for EBP. of Innovative Strategies in Practice (CRIISP) 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk 2.6 Develop plan to VA G-4/VHA Develop and implement Ongoing; Increase approval rate of NRI increase nursing SG-2,4,6 mentoring programs for nurse additional yearly submissions- both full proposals and research capacity in scientists, e.g., new hires and workshops in pilots the VA. novice researchers process Expand infrastructure to support 4/10 Post Nurse Scientist Toolkit on ONS nursing research website a.Develop Nurse Scientist 6/10 Post Nurse Researcher Business Toolkit Case on Website b.Develop Nurse Scientist Ongoing Increase in the number of VA nurse Business Case researchers Ongoing Target VA topics to nursing publication Increase the number of VA nurse Promote visibility and value of researchers on scientific review nursing research panels Increase number of VA nursing publications Engage HSR&D Resources In process; (COLMR) to evaluate VANOD evaluation to effectiveness: begin 3/10 a.Advise on evaluation design, data collection, and report b.Collaborate with ONSI for analysis of results of study for developing improvement Monitor milestones for completion of strategies COLMR project 12/10 Develop an action plan, based on study results, to improve VANOD implementation strategies. 2.7 Create systematic VA G-1/VHA SG-2,6 Provide consultation in 2010 for #1 See 1.3 processes to identify collaboration with Clinical nursing-sensitive Advisors to ONSI to create measures that impact systematic processes to patient outcomes. identify nursing sensitive measures that impact patient outcomes leveraging VANOD 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk 2.8 Establish essential VA G-4/VHA SG-4,7 Identify available resources 2010 Post available resources on ONS nursing competencies website for genetics and Determine appropriate genomics 2011 Provide Clinical Practice and Career genomics in the VA competencies Development/Workforce goal groups incorporating with draft of genomic competencies standardized national Collaborate with ORD and PCS to 2010 Draft Plan nursing competencies develop genomics and reflecting interprofessional strategic plan sensitivity to ethical, legal, and social concerns. 3
    • VHA National Nursing Strategic Plan 2010-2014 3. Career Development & Workforce Management Goal: Continue to enhance the competent, dedicated, compassionate, and high-performing nursing workforce through retention, recruitment, and organizational initiatives. Objective VHA Action Target Date Performance Measure Cross-walk 3.1 Develop and facilitate VA G-1,4/VHA Information Technology links w/ Increase in the accuracy of Overtime programs that support SG-1,4 Nursing Practice Reports organizational health associated with high Increase reporting frequency and nurse satisfaction and coordination quality Veteran outcomes. Increase response time and action based on better interpretation of nurse satisfaction data Identify/Percent of field data need being met Support VANOD development Collaborate with COLMR to complete and dissemination of nurse staff data validation of the VA Nursing injury data Outcomes Database 3.2 Support facilities VA G-4/VHA SG-1 Magnet Journey Activities: Magnet Increase in the number of sites with pursuing ANCC Magnet  Communication/Marketing Conference Magnet designation recognition.  Dissemination of tools August 23-27,  National Meeting(s) 2010 Increase in the number of sites beginning the Magnet Journey Publish Magnet Report in VANOD from data currently available to Target Measure: 75% of VAMCs with assist facilities in their journey Magnet status or on the journey toward it (2012) Support the availability of patient Complete Annual Practice outcomes and workforce data Environment Survey for all RNs through VANOD to promote a Magnet culture 3.3 Promote avenues for VA G-4/SG-4,7 Nursing Certification Campaign Quarterly Increase the number of certified increasing the number nurses in VHA of nurses with certification. Late Feb Increase in the number of certification SAAs given 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VHA Action Target Date Performance Measure Cross-walk On-going (Phase Percent improvement in clinical 2 ends May outcomes related to increase 2010) certification levels Increase in number of campaign participants Promote integration of data Implement data architecture to architecture to capture specialty extract data from eProficiency or certification data for nursing LMS staff 3.4 Foster local VA G-4/VHA SG-5  Streamline Hiring Process Average hire timeline implementation of  Specialty RN Recruitment recommendations to  Nursing Professional Increase in specialty nurse streamline and Standards Board shorten the hiring VA versus industry-wide process process. (comp data) 3.5 Foster local VA G-4/VHA SG-4,6  Staff Injury Number of facility safe lift education implementation of  Overall Healthy Work programs for nurses programs to reduce Environment nursing staff injuries. In crease in facilities with proper equipment Decrease in staff injury levels Percent of VAMCs with 100% compliance (proper equipment installed in all areas of care) Measure: Staff injury levels in magnet VAMCs versus non-magnet 3.6 Advise Congressional VHA SG-7 No current project identified; Affairs on the ONS consults @ VACO level ad expansion of hoc scholarships and tuition reimbursement for new hires. 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VHA Action Target Date Performance Measure Cross-walk 3.7 Design and support VA G-4/VHASG-8 RN Residency Program May 2010 Percent Increase in retention levels programs to • Increase in number of facilities distinguish VHA utilizing VHA developed RN Nursing as a learning Residency program organization (to include a focus on Percent increase in new nurse long-term retention of satisfaction levels new employees). Measure: Actual Launch date versus Planned Increase in new RN recruitment (application) levels Promote the integration of data and hardware architecture to support simulation education initiatives 3.8 Advise and support VA G-4/VHSA SG-5 Travel Nurse Corps Program On-time delivery the implementation of the Travel Nurse Corps Number/Percent of VAMCs utilizing (TNC) pilot. TNC Return on Investment related to cost of TNC TNC cost versus Agency cost 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VHA Action Target Date Performance Measure Cross-walk 3.9 Establish processes VA G-4/VHA SG-4,5 LPN/LVN Implementation: Increase in nurse satisfaction levels for educating nurse  LPN-7 related to pay and compensation executives and human  Pay Authorities & Issues resource management Measure: Needs assessment and chiefs on existing comparison data authorities and best eProficiency - Promote the practices for nursing integration of data and hardware Percent of VAMCs utilizing software retention, recruitment architecture to support electronic and competitive pay. proficiency system. Measure: Engineering efficiency and usability eProficiency; See 3.13 Web based access for nurses and managers and web based tracking of nurses professional activities (e.g. certification, additional education, faculty appointments), tracking of due dates, and tracking of Board actions  Scope Equity Increase in number of Nurse  Pay Equity (NE: VI vs. V) Executives/ADPCS moving from  Locality Pay Nurse IV to V  PSBs  VISN Consultants Overall percentage of Nurse  HR Chiefs/Nurse Executive Executives/ADPCS in Nurse IV versus Conference Calls V level Measure: Accuracy and Consistency of locality pay calculation and distribution Increase level of PSB training (field understanding) AWS (Alternative Work Schedule) May, 2010; Number increase of new nurses – 36 for 40 assigned to this schedule Interim Goal: Draft by: Number/Percent of facility’s April 2010 successfully utilizing this scheduling 3.10Develop and VA G-4/VHA SG-7 No current project identified; implement programs ONS consults @ VACO level ad 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VHA Action Target Date Performance Measure Cross-walk to prepare nurses to hoc assume specialized roles for targeted Develop VANOD indicators to 9/2010 Monitor milestones for design and areas of current and track staff cohort (specialized development, then use data from projected needs (i.e. assignments) demographics indicators to develop strategies to perioperative, achieve objectives oncology, OIF/OEF, infection control). 3.11Develop programs and VA G-3/VHA SG-3,8 training to ensure timely service delivery to Veterans and address national emergency response plans for local, state, VISN and national needs. 3.12Using systems VA G-1.4/VHA Develop and Implement a Late 2010 Accuracy of tools and data redesign principles, SG-2,4,5 nationally standardized method deploy an automated, of determining appropriate direct Percent of facilities properly utilizing data-driven, evidence- care staffing for VHA nursing the methodology based staffing staff. methodology that National averages of nursing hour supports the patient- per patient day measures driven care delivery models. Increase in nurse satisfaction related to workload and overtime Increase in clinical outcomes related to staffing levels. Engineering Efficiency Promote integration of hardware Develop user requirements and architecture and applications assist implementation of a human that support data-driven staffing capital resource management methodology system 3.13Implement an  Submit New Service 1. 2008 Monitor design and development 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VHA Action Target Date Performance Measure Cross-walk integrated IT resource Request 2. 2009 milestones as outlines management solution  Develop Business to include: Requirements (ESM) 3. 6/2010 • Recruitment  Develop Business Case • Credentials (ESM) 4. 10/2009 Management  Collaborate with other ongoing VHA • Individual program office to see the Workforce IT Professional application for all Development Development employees, not just nursing wkgp; Op Portfolio o HPDM Plan for • Scheduling o EES HPDM • Patient Acuity o HR • Nurse Location o PAID 5. 9/2010 Reporting  Submit proposal to IDMC/HSC 3
    • VHA National Nursing Strategic Plan 2010-2014 4. Leadership Excellence Goal: Sustain, support and develop leadership orientation, education and system wide programs that prepare nurse leaders for the future. Objective VA/VHA Action Target Date Performance Measure Cross-walk 4.1 Develop and VA G-4/VHA SG-4,7 Passport to Success for NMs Complete Disseminate and monitor utility communicate the availability of ADPC/NS Core Curriculum Complete Disseminate and monitor utility leadership support National NM Conference Conference Positive evaluations and measure programs. scheduled for transfer of knowledge to practice June & July 2010 Clinical Executive Conference Begin planning in Collaboration among Clinical July 2010 Executives and positive evaluation from conference attendees 4.2 Collaborate with VA G-4/VHA SG-4,7 Consistent new nurse orientation Fall 2010 Workforce Development program groups to support New NE Orientation Ongoing Positive evaluations and anecdotal programs that enhance comments of knowledge transfer development of newly post orientation employed nursing personnel. Support collection and analysis Ongoing; annually Complete Annual Practice of RN satisfaction data and IT Environment Survey for all RNs and needs assessments to evaluate collaborate with Office of Health the effectiveness and availability Information to conduct and analyze of IT resources the Informatics Facility Annual Assessment 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk 4.3 Enhance business and VA G-4/VHA SG-5,7 Business Acumen Courses for Spring 2010 Increased business knowledge and informatics Nurse Execs practice transfer via electronic post- competencies of Nurse course evaluation Leaders that promote Promote enhancement of data-driven decisions informatics competencies and support national informatics conferences and related education initiatives Incentivize Nurse Leadership to model data driven decisions by educating and operationalizing the use of data in VANOD: • Administrative • Clinical Satisfaction Support national conferences Integrate nursing informatics and initiatives that promote the courses in the nursing track at the development of informatics annual VeHU conference competencies 4.4 Foster development of VA G-4/VHA SG-4,7 NE Mentoring Program Ongoing Role retention Nurse Leaders through structured mentoring Associate NE/Deputy Mentoring Exploratory phase programs. NE track of ECF Program Ongoing Increase applicant acceptance rate 3
    • VHA National Nursing Strategic Plan 2010-2014 Objective VA/VHA Action Target Date Performance Measure Cross-walk 4.5 Identify and prioritize VA G-1/VHA SG-3,6 Nurse Driven Performance July 2010 opportunities for Nurse Measures Leaders to utilize evidence, innovations in practice, technology, and nursing-sensitive Request an annual briefing from Ongoing Develop key measures in measures to advance each program area to include collaboration with program areas Veteran-centered care. recommendations for Nurse Leadership actions (both locally and nationally) and the anticipated outcomes of the recommended actions. Leadership Excellence Group will select and prioritize strategies for future years Leadership Group collaboration Ongoing Use of evidence-based methods and with Research/EBP tools that guide clinical and administrative practices Nursing Specific Proposal for In development Submission of proposal for funding Rural Health 3
    • VHA National Nursing Strategic Plan 2010-2014 Conclusion As the principal authority for VA Nursing, the Office of Nursing Services (ONS) is responsible for developing approaches to enhance and advance the work of nursing to meet current and future needs for VHA healthcare, research, academics and emergency response. Strategic initiatives focus on nursing responsibilities and contributions to the overall efficiency and effectiveness of VHA priorities. The Office of Nursing Services responsibility includes consideration to nursing workforce and work environment issues. Nurses are critical to VA’s mission of delivering high quality and accessible health care to Veterans. The Office of Nursing Services, in partnership with internal and external stakeholders, consistently seeks to ensure full achievement of this mission. As an example, VA Nursing continues to maintain low turnover and vacancy rates in comparison to the private sector, which provides a more stable workforce and consistency in care for Veterans. Ongoing strategy development is aimed at attracting the best talent and enhancing the skill sets and satisfaction of existing staff. From scholarship programs to leadership development, VA supports nurses throughout their careers. As exemplified by the annual RN Satisfaction survey, VA nurses enjoy the work environment and are recognized for contributions aimed at providing Veterans with safe and quality care. Nurses have a wealth of professional development resources and career paths available at VA, while working everyday for a mission that remains close to the essence of a caring and compassionate discipline. As the voice for VA Nursing, the Office of Nursing Services takes a proactive approach to bidirectional communication related to nursing needs and values for both internal and external stakeholders. This approach positions VHA to achieve new partnerships and advancements for the future of nursing and the transformation of VA into a 21st Century organization. Through continued development of measures, incorporation of evidence into clinical and administrative nursing practice, with attention to cost-benefit approaches that validate program effectiveness, ONS will continue to support the mission to provide for those who have served. 3
    • VHA National Nursing Strategic Plan 2010-2014 Attachment 1: ONS Stakeholder Communications Matrix 3
    • Stakeholder Purpose/Message Communication Responsible Person(s) Frequency Evaluation Method Method & Frequency Internal VHA National Status updates on Plan Under Secretary Nursing Strategic pertinent Briefings, Cathy Rick, RN, FACHE, Chief As requested. Informal: monitoring 2010-2014 programs; timely response for Health correspondence Nursing Officer of timeliness of (USH – 10) to requests system requested responses/actions, as necessary Principal Deputy Periodic reports on status 1:1 meetings Cathy Rick, RN, FACHE, Chief Monthly. Informal: monitoring Under Secretary of pertinent programs Nursing Officer of timeliness of for Health requested (PDUSH – 10A) responses/actions, as necessary Deputy Under Status updates relevant to Conferences calls, Cathy Rick, RN, FACHE, Chief Monthly. Informal: monitoring Secretary for VHA facility operations email Nursing Officer of timeliness of Health Care correspondence requested Operations and responses/actions, as Management necessary (DUSHOM – 10N) VHA National Provide periodic updates to Face-to-face, Cathy Rick, RN, FACHE, Chief Weekly conference N/A Leadership Board ensure proper linkage with PowerPoint Nursing Officer calls; quarterly face-to- - Health Systems other VHA initiatives presentation, face meetings. Committee (HSC) conferences calls, email correspondence VHA Ensure linkage and Chief Officer's Cathy Rick, RN, FACHE, Chief Weekly CO meetings; N/A Program/Staff coordination with meetings Nursing Officer ongoing, as needed. Offices overlapping VHA initiatives Deputy CNO ONS Directors National Nurse Provide status/updates on Face-to-face, Cathy Rick, RN, FACHE, Chief Monthly conference As determined by Executive Council completion of major PowerPoint Nursing Officer calls; semi-annual project-specific, (NNEC) & program tasks and solicit presentation, face-to-face meetings. formalized Advisory Groups feedback conferences calls, Deputy CNO evaluation(s) email correspondence ONS Directors VISN Senior Ensure Memoranda, survey Through DUSHOM (10N); As needed. N/A Leadership understanding/compliance inquiries, etc. response to inquiries direct with national nursing from ONS programs and policies in coordination with 10N Facility Senior Ensure Memoranda, survey Through DUSHOM (10N); As needed. As determined by Leadership understanding/compliance inquiries, site visits response to inquiries direct project-specific, with national nursing as needed from ONS formalized 3 programs and policies in evaluation(s) coordination with 10N Facility Clinical Ensure Nursing Service Cathy Rick, RN, FACHE, Chief Monthly informational As determined by