Plugged-In Management for Virtual Teams
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Plugged-In Management for Virtual Teams

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Three and a half hour session on managing global virtual teams.

Three and a half hour session on managing global virtual teams.

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  • http://www.santaclarabroncos.com/sports/w-soccer/2010-11/releases/201011047xfcl7
  • http://www.nasaimages.org/luna/servlet/detail/nasaNAS~9~9~58161~162005:NASA personnel & contractors supporting a high school microgravity competition
  • http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg“"Plat_Forms" is a contest and competition in which top-class teams of three programmers compete to implement the same requirements for a web-based system within two days, using different technology platforms (e.g. Java, .NET, Perl, PHP, Python, Ruby, Scala, Smalltalk, JavaScript or what-have-you).” 2007
  • Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
  • The joy of something like an iPhoneMany people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us."iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space
  • The irritation of our scanning systems.TSA apparently lack of consideration of all the stakeholders in the security system and how they would be affected by the new tools and procedures. http://www.flickr.com/photos/silas216/2562216351/sizes/m/in/photostream/
  • No single technology tool can be a success, no single organizational practice change can be a success. We need to design our work as systems.We’ve known this since the 1950s if not before. Some No Silver (Magic Bullets)The interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.
  • 3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.
  • Some individual contributors, managers, and organizations – just get that silver bullets won’t work – they are plugged-in. A couple of examples:
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • Stop-look-listen = recognition
  • Keith Glynn & Tony HsiehMoved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • Just like these ingredients on their own don’t make a chocolate chip cookiehttp://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/
  • The joy of something like an iPhone http://www.flickr.com/photos/methodshop/7400998710Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us."iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg“"Plat_Forms" is a contest and competition in which top-class teams of three programmers compete to implement the same requirements for a web-based system within two days, using different technology platforms (e.g. Java, .NET, Perl, PHP, Python, Ruby, Scala, Smalltalk, JavaScript or what-have-you).” 2007
  • 3 Dimensions, 3 practices
  • 3 Dimensions, 3 practices
  • 3 Dimensions, 3 practices
  • http://www.inc.com/inc5000/2010/top100.html
  • http://www.inc.com/inc5000/2010/top100.html
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • <a href="http://www.flickr.com/photos/tomsaint/" rel="cc:attributionURL">http://www.flickr.com/photos/tomsaint/</a> / <a href="http://creativecommons.org/licenses/by/2.0/" rel="license">CC BY 2.0</a>
  • Northcraft, G.B., Griffith, T.L., & Fuller, M.A. (2006). Virtual study groups: A challenging centerpiece for “working adult” management education. In S.P. Ferris (Ed.), Teaching and learning with virtual teams. Hershey, PA: Idea Group. 131-157.
  • Core, Adjunct, Network
  • Transactive Memory: Moreland, R. L. & Myaskovsky, L. 2000. Explaining the Performance Benefits of Group Training: Transactive Memory or Improved Communication? Organizational Behavior and Human Decision Processes, 82(1): 117-133.
  • http://www.terrigriffith.com/blog/2009/12/17/one-team-many-places-microsoft/
  • http://facilitate.com/blog/index.php/2010/11/selecting-virtual-meeting-technology-for-interactive-meetings/
  • http://facilitate.com/blog/index.php/2010/11/selecting-virtual-meeting-technology-for-interactive-meetings/
  • 3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.

Transcript

  • 1. Supporting VIRTUAL TEAMS with Plugged-In Management TerriGriffith #PIM The Plugged-In Manager
  • 2. Zappos Warehouse TerriGriffith.com/blog
  • 3. http://www.flickr.com/photos/methodshop/74 00998710 http://www.flickr.com/photos/methodshop/7400998710
  • 4. Some rights reserved by silas216acit
  • 5. Individuals Managers Organizations
  • 6. Work Teams Organizations
  • 7. Faster Easier to Implement More Effective
  • 8. 3 Practices of Plugged-In Managers
  • 9. Stop Look Listen
  • 10. Mixing
  • 11. http://www.flickr.com/photos/methodshop/74 00998710
  • 12. Sharing
  • 13. http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg
  • 14. People Technology Organization
  • 15. Stop-Look-Listen Mixing Sharing
  • 16. Faster Easier to Implement More Effective
  • 17. 1.SpectreRF 2.UVM SystemVerilog “More Cowbell” 3.Why Cadence Bought Sigrity 4.ARM TechCon 5.Ubuntu 6.FinFets 7.Best Practices 8.Things You Didn’t Know About Virtuoso
  • 18. Why/When Teams? Time Need Information Need Commitment Can Afford
  • 19. Stop Look Listen
  • 20. People
  • 21. Cover All Roles Task Communication Process
  • 22. Technology
  • 23. Organization
  • 24. Production Exercise http://www.cadence.com/cadence/careers/Pages/search.aspx
  • 25. Location
  • 26. Team Training Trained On Different Task Trained Apart Trained Together Trained on Same Task
  • 27. “One Team, Many Places”
  • 28. BUILDER We didn’t get to cover the following, but look to your handout for a list of topics to use in your Stop-Look-Listen step. Then, feel free to be in touch for more background.
  • 29. Technology Tools Membership Work Process Meetings Organizational Practices People
  • 30. Technology Tools Membership Work Process Meetings Organizational Practices People Profiles Longevity Task Process Social Dashboard Commitment to check-in Core Adjunct Network On Screen Notes Rotate Note Taker Agenda Small Number of Key People to Task
  • 31. Unique Shared Common Shared All There is to Know
  • 32. Selection All There is to Know Common
  • 33. Selection & Biases All There is to Know Common
  • 34. Use Teams When You Need Them Build True Teams
  • 35. Faster Easier to Implement More Effective
  • 36. Supporting VIRTUAL TEAMS with Plugged-In Management TerriGriffith #PIM The Plugged-In Manager