Supporting
VIRTUAL TEAMS
with
Plugged-In Management
TerriGriffith #PIM
The Plugged-In Manager
Zappos Warehouse

TerriGriffith.com/blog
http://www.flickr.com/photos/methodshop/74
00998710

http://www.flickr.com/photos/methodshop/7400998710
Some rights reserved by silas216acit
Individuals
Managers
Organizations
Work
Teams
Organizations
Faster
Easier to
Implement
More Effective
3 Practices of
Plugged-In Managers
Stop
Look
Listen
Mixing
http://www.flickr.com/photos/methodshop/74
00998710
Sharing
http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg
People
Technology
Organization
Stop-Look-Listen
Mixing
Sharing
Faster
Easier to
Implement
More Effective
1.SpectreRF
2.UVM SystemVerilog “More Cowbell”
3.Why Cadence Bought Sigrity
4.ARM TechCon
5.Ubuntu
6.FinFets
7.Best Practi...
Why/When Teams?
Time
Need Information
Need Commitment
Can Afford
Stop
Look
Listen
People
Cover All Roles

Task
Communication

Process
Technology
Organization
Production Exercise

http://www.cadence.com/cadence/careers/Pages/search.aspx
Location
Team Training
Trained On
Different Task
Trained Apart

Trained Together

Trained on
Same Task
“One Team, Many Places”
BUILDER
We didn’t get to cover the
following, but look to your
handout for a list of topics to
use in your Stop-Look-Liste...
Technology
Tools

Membership

Work Process

Meetings

Organizational
Practices

People
Technology
Tools

Membership

Work Process

Meetings

Organizational
Practices

People

Profiles

Longevity

Task
Process
...
Unique

Shared

Common
Shared

All There is to Know
Selection

All There is to Know

Common
Selection & Biases

All There is to Know

Common
Use Teams When You Need Them

Build True Teams
Faster
Easier to
Implement
More Effective
Supporting
VIRTUAL TEAMS
with
Plugged-In Management
TerriGriffith #PIM
The Plugged-In Manager
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Plugged-In Management for Virtual Teams
Upcoming SlideShare
Loading in...5
×

Plugged-In Management for Virtual Teams

132

Published on

Three and a half hour session on managing global virtual teams.

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
132
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • http://www.santaclarabroncos.com/sports/w-soccer/2010-11/releases/201011047xfcl7
  • http://www.nasaimages.org/luna/servlet/detail/nasaNAS~9~9~58161~162005:NASA personnel & contractors supporting a high school microgravity competition
  • http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg“"Plat_Forms" is a contest and competition in which top-class teams of three programmers compete to implement the same requirements for a web-based system within two days, using different technology platforms (e.g. Java, .NET, Perl, PHP, Python, Ruby, Scala, Smalltalk, JavaScript or what-have-you).” 2007
  • Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
  • The joy of something like an iPhoneMany people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us."iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space
  • The irritation of our scanning systems.TSA apparently lack of consideration of all the stakeholders in the security system and how they would be affected by the new tools and procedures. http://www.flickr.com/photos/silas216/2562216351/sizes/m/in/photostream/
  • No single technology tool can be a success, no single organizational practice change can be a success. We need to design our work as systems.We’ve known this since the 1950s if not before. Some No Silver (Magic Bullets)The interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.
  • 3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.
  • Some individual contributors, managers, and organizations – just get that silver bullets won’t work – they are plugged-in. A couple of examples:
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • Stop-look-listen = recognition
  • Keith Glynn & Tony HsiehMoved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • Just like these ingredients on their own don’t make a chocolate chip cookiehttp://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/
  • The joy of something like an iPhone http://www.flickr.com/photos/methodshop/7400998710Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us."iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg“"Plat_Forms" is a contest and competition in which top-class teams of three programmers compete to implement the same requirements for a web-based system within two days, using different technology platforms (e.g. Java, .NET, Perl, PHP, Python, Ruby, Scala, Smalltalk, JavaScript or what-have-you).” 2007
  • 3 Dimensions, 3 practices
  • 3 Dimensions, 3 practices
  • 3 Dimensions, 3 practices
  • http://www.inc.com/inc5000/2010/top100.html
  • http://www.inc.com/inc5000/2010/top100.html
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • <div xmlns:cc="http://creativecommons.org/ns#" about="http://www.flickr.com/photos/tomsaint/2704340171/"><a rel="cc:attributionURL" href="http://www.flickr.com/photos/tomsaint/">http://www.flickr.com/photos/tomsaint/</a> / <a rel="license" href="http://creativecommons.org/licenses/by/2.0/">CC BY 2.0</a></div>
  • Northcraft, G.B., Griffith, T.L., & Fuller, M.A. (2006). Virtual study groups: A challenging centerpiece for “working adult” management education. In S.P. Ferris (Ed.), Teaching and learning with virtual teams. Hershey, PA: Idea Group. 131-157.
  • Core, Adjunct, Network
  • Transactive Memory: Moreland, R. L. & Myaskovsky, L. 2000. Explaining the Performance Benefits of Group Training: Transactive Memory or Improved Communication? Organizational Behavior and Human Decision Processes, 82(1): 117-133.
  • http://www.terrigriffith.com/blog/2009/12/17/one-team-many-places-microsoft/
  • http://facilitate.com/blog/index.php/2010/11/selecting-virtual-meeting-technology-for-interactive-meetings/
  • http://facilitate.com/blog/index.php/2010/11/selecting-virtual-meeting-technology-for-interactive-meetings/
  • 3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.
  • Plugged-In Management for Virtual Teams

    1. 1. Supporting VIRTUAL TEAMS with Plugged-In Management TerriGriffith #PIM The Plugged-In Manager
    2. 2. Zappos Warehouse TerriGriffith.com/blog
    3. 3. http://www.flickr.com/photos/methodshop/74 00998710 http://www.flickr.com/photos/methodshop/7400998710
    4. 4. Some rights reserved by silas216acit
    5. 5. Individuals Managers Organizations
    6. 6. Work Teams Organizations
    7. 7. Faster Easier to Implement More Effective
    8. 8. 3 Practices of Plugged-In Managers
    9. 9. Stop Look Listen
    10. 10. Mixing
    11. 11. http://www.flickr.com/photos/methodshop/74 00998710
    12. 12. Sharing
    13. 13. http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg
    14. 14. People Technology Organization
    15. 15. Stop-Look-Listen Mixing Sharing
    16. 16. Faster Easier to Implement More Effective
    17. 17. 1.SpectreRF 2.UVM SystemVerilog “More Cowbell” 3.Why Cadence Bought Sigrity 4.ARM TechCon 5.Ubuntu 6.FinFets 7.Best Practices 8.Things You Didn’t Know About Virtuoso
    18. 18. Why/When Teams? Time Need Information Need Commitment Can Afford
    19. 19. Stop Look Listen
    20. 20. People
    21. 21. Cover All Roles Task Communication Process
    22. 22. Technology
    23. 23. Organization
    24. 24. Production Exercise http://www.cadence.com/cadence/careers/Pages/search.aspx
    25. 25. Location
    26. 26. Team Training Trained On Different Task Trained Apart Trained Together Trained on Same Task
    27. 27. “One Team, Many Places”
    28. 28. BUILDER We didn’t get to cover the following, but look to your handout for a list of topics to use in your Stop-Look-Listen step. Then, feel free to be in touch for more background.
    29. 29. Technology Tools Membership Work Process Meetings Organizational Practices People
    30. 30. Technology Tools Membership Work Process Meetings Organizational Practices People Profiles Longevity Task Process Social Dashboard Commitment to check-in Core Adjunct Network On Screen Notes Rotate Note Taker Agenda Small Number of Key People to Task
    31. 31. Unique Shared Common Shared All There is to Know
    32. 32. Selection All There is to Know Common
    33. 33. Selection & Biases All There is to Know Common
    34. 34. Use Teams When You Need Them Build True Teams
    35. 35. Faster Easier to Implement More Effective
    36. 36. Supporting VIRTUAL TEAMS with Plugged-In Management TerriGriffith #PIM The Plugged-In Manager
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×