Supporting   VIRTUAL TEAMS          withPlugged-In Management              TerriGriffith #PIM     The Plugged-In Manager
Zappos Warehouse                   TerriGriffith.com/blog
http://www.flickr.com/photos/methodshop/74 00998710http://www.flickr.com/photos/methodshop/7400998710
Some rights reserved by silas216acit
Individuals  ManagersOrganizations
Work   TeamsOrganizations
Faster  Easier to ImplementMore Effective
3 Practices ofPlugged-In Managers
Stop LookListen
http://workasone.wordpress.com/2010/12/19/what-is-social/
Mixing
http://www.flickr.com/photos/methodshop/7400998710
Sharing
http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg
http://www.lornerubis.com/tag/communication/
PeopleTechnologyOrganization
Stop-Look-Listen    Mixing    Sharing
Faster  Easier to ImplementMore Effective
1. Northwestern (Kellogg)                                      2. UCLA     Relative Order                   3. Ohio State ...
Stop LookListen
People
Cover All RolesTask   Communication                   Process
Technology
Organization
Unique         Shared                    All There is to Know         Common           Shared
Selection                 All There is to Know        Common
Selection & Biases                     All There is to Know       Common
Production Exercisehttp://www.cadence.com/cadence/careers/Pages/search.aspx
Location
Team Training                       Trained On      Trained on                      Different Task   Same Task Trained Apa...
“One Team, Many Places”
Recognition
BUILDER
Technology   Organizational   People                  Tools       PracticesMembershipWork ProcessMeetings
Technology       Organizational       People                   Tools           Practices                                  ...
Use Teams When You Need Them       Build True Teams
Faster  Easier to ImplementMore Effective
Supporting   VIRTUAL TEAMS          withPlugged-In Management              TerriGriffith #PIM     The Plugged-In Manager
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
Managing Virtual Teams with Plugged-In Management
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Managing Virtual Teams with Plugged-In Management

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  • http://www.santaclarabroncos.com/sports/w-soccer/2010-11/releases/201011047xfcl7
  • http://www.nasaimages.org/luna/servlet/detail/nasaNAS~9~9~58161~162005:NASA personnel & contractors supporting a high school microgravity competition
  • http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg“"Plat_Forms" is a contest and competition in which top-class teams of three programmers compete to implement the same requirements for a web-based system within two days, using different technology platforms (e.g. Java, .NET, Perl, PHP, Python, Ruby, Scala, Smalltalk, JavaScript or what-have-you).” 2007
  • Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
  • The joy of something like an iPhoneMany people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us."iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space
  • The irritation of our scanning systems.TSA apparently lack of consideration of all the stakeholders in the security system and how they would be affected by the new tools and procedures. http://www.flickr.com/photos/silas216/2562216351/sizes/m/in/photostream/
  • No single technology tool can be a success, no single organizational practice change can be a success. We need to design our work as systems.We’ve known this since the 1950s if not before. Some No Silver (Magic Bullets)The interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.
  • 3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.
  • Some individual contributors, managers, and organizations – just get that silver bullets won’t work – they are plugged-in. A couple of examples:
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • Stop-look-listen = recognition
  • Keith Glynn & Tony HsiehMoved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • Just like these ingredients on their own don’t make a chocolate chip cookiehttp://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/
  • The joy of something like an iPhone http://www.flickr.com/photos/methodshop/7400998710Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us."iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg“"Plat_Forms" is a contest and competition in which top-class teams of three programmers compete to implement the same requirements for a web-based system within two days, using different technology platforms (e.g. Java, .NET, Perl, PHP, Python, Ruby, Scala, Smalltalk, JavaScript or what-have-you).” 2007
  • http://www.lornerubis.com/tag/communication/
  • 3 Dimensions, 3 practices
  • 3 Dimensions, 3 practices
  • 3 Dimensions, 3 practices
  • http://www.inc.com/inc5000/2010/top100.html
  • http://www.inc.com/inc5000/2010/top100.html
  • If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
  • <div xmlns:cc="http://creativecommons.org/ns#" about="http://www.flickr.com/photos/tomsaint/2704340171/"><a rel="cc:attributionURL" href="http://www.flickr.com/photos/tomsaint/">http://www.flickr.com/photos/tomsaint/</a> / <a rel="license" href="http://creativecommons.org/licenses/by/2.0/">CC BY 2.0</a></div>
  • Northcraft, G.B., Griffith, T.L., & Fuller, M.A. (2006). Virtual study groups: A challenging centerpiece for “working adult” management education. In S.P. Ferris (Ed.), Teaching and learning with virtual teams. Hershey, PA: Idea Group. 131-157.
  • Core, Adjunct, Network
  • Transactive Memory: Moreland, R. L. & Myaskovsky, L. 2000. Explaining the Performance Benefits of Group Training: Transactive Memory or Improved Communication? Organizational Behavior and Human Decision Processes, 82(1): 117-133.
  • http://www.terrigriffith.com/blog/2009/12/17/one-team-many-places-microsoft/
  • http://facilitate.com/blog/index.php/2010/11/selecting-virtual-meeting-technology-for-interactive-meetings/
  • http://facilitate.com/blog/index.php/2010/11/selecting-virtual-meeting-technology-for-interactive-meetings/
  • 3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.
  • Managing Virtual Teams with Plugged-In Management

    1. 1. Supporting VIRTUAL TEAMS withPlugged-In Management TerriGriffith #PIM The Plugged-In Manager
    2. 2. Zappos Warehouse TerriGriffith.com/blog
    3. 3. http://www.flickr.com/photos/methodshop/74 00998710http://www.flickr.com/photos/methodshop/7400998710
    4. 4. Some rights reserved by silas216acit
    5. 5. Individuals ManagersOrganizations
    6. 6. Work TeamsOrganizations
    7. 7. Faster Easier to ImplementMore Effective
    8. 8. 3 Practices ofPlugged-In Managers
    9. 9. Stop LookListen
    10. 10. http://workasone.wordpress.com/2010/12/19/what-is-social/
    11. 11. Mixing
    12. 12. http://www.flickr.com/photos/methodshop/7400998710
    13. 13. Sharing
    14. 14. http://alvar-extra.a-blast.org/plat_forms/img/1024/team_9-2.jpg
    15. 15. http://www.lornerubis.com/tag/communication/
    16. 16. PeopleTechnologyOrganization
    17. 17. Stop-Look-Listen Mixing Sharing
    18. 18. Faster Easier to ImplementMore Effective
    19. 19. 1. Northwestern (Kellogg) 2. UCLA Relative Order 3. Ohio State (Ranges from #1 to 4. Univ of Washington #82) 5. Carnegie Mellon (Tepper) 6. Babson 7. Santa Clara Univ 8. College of William & Mary 9. Gonzagahttp://grad-schools.usnews.rankingsandreviews.com/best-graduate-schools/top-business-schools/part-time-rankings/
    20. 20. Stop LookListen
    21. 21. People
    22. 22. Cover All RolesTask Communication Process
    23. 23. Technology
    24. 24. Organization
    25. 25. Unique Shared All There is to Know Common Shared
    26. 26. Selection All There is to Know Common
    27. 27. Selection & Biases All There is to Know Common
    28. 28. Production Exercisehttp://www.cadence.com/cadence/careers/Pages/search.aspx
    29. 29. Location
    30. 30. Team Training Trained On Trained on Different Task Same Task Trained ApartTrained Together
    31. 31. “One Team, Many Places”
    32. 32. Recognition
    33. 33. BUILDER
    34. 34. Technology Organizational People Tools PracticesMembershipWork ProcessMeetings
    35. 35. Technology Organizational People Tools Practices TaskMembership Profiles Longevity Process Social Core Commitment toWork Process Dashboard check-in Adjunct Network Rotate Note Small NumberMeetings On Screen Notes Taker of Key People to Agenda Task
    36. 36. Use Teams When You Need Them Build True Teams
    37. 37. Faster Easier to ImplementMore Effective
    38. 38. Supporting VIRTUAL TEAMS withPlugged-In Management TerriGriffith #PIM The Plugged-In Manager
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