TERMINALFOUR t44u 2010- Services Training Support

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  • 06/12/11
  • 06/12/11
  • 06/12/11
  • 06/12/11
  • 06/12/11
  • 06/12/11
  • 06/12/11
  • 06/12/11
  • 06/12/11
  • TERMINALFOUR t44u 2010- Services Training Support

    1. 1. Dorte Eriksen & Laura Murphy Services, Support & Training t44u User & Partner Conference 2010
    2. 2. Introduction <ul><ul><li>What’s happening in Client Support? </li></ul></ul><ul><ul><li>Extranet enhancements </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Still on V6.x? The path to V7.0 </li></ul></ul><ul><ul><li>Professional Services </li></ul></ul><ul><ul><li>Your ideas – open discussion </li></ul></ul>t44u User & Partner Conference 2010
    3. 3. What’s happening in Client Support? <ul><ul><li>New faces </li></ul></ul><ul><ul><li>Extended support hours </li></ul></ul><ul><ul><li>Maintenance Month </li></ul></ul><ul><ul><li>V7 Upgrades </li></ul></ul><ul><ul><li>Support request versus Change request </li></ul></ul><ul><ul><li>MySupport </li></ul></ul><ul><ul><li>Proposed “Update” changes: </li></ul></ul><ul><ul><ul><li>P3 product issue updates </li></ul></ul></ul><ul><ul><ul><li>V7 resolved issues </li></ul></ul></ul><ul><ul><li>Your ideas </li></ul></ul><ul><li>https://extranet.terminalfour.com/support/ </li></ul>t44u User & Partner Conference 2010
    4. 4. Extranet Enhancements <ul><ul><li>User Profile changes: </li></ul></ul><ul><ul><ul><li>End User Extranet </li></ul></ul></ul><ul><ul><ul><li>MySupport </li></ul></ul></ul><ul><ul><li>Comment on the Page </li></ul></ul><ul><ul><li>Forums (really!) </li></ul></ul><ul><ul><li>A to Z </li></ul></ul><ul><ul><li>Enhanced Search </li></ul></ul>t44u User & Partner Conference 2010
    5. 5. Training <ul><ul><li>Existing Courses </li></ul></ul><ul><ul><ul><li>Express End User – ½ day </li></ul></ul></ul><ul><ul><ul><li>Comprehensive End User – 1 day </li></ul></ul></ul><ul><ul><ul><li>Train The Trainer – 1 day </li></ul></ul></ul><ul><ul><ul><li>Writing For The Web – ½ day </li></ul></ul></ul><ul><ul><ul><li>Administrator Quick Start – 1 day </li></ul></ul></ul><ul><ul><ul><li>Comprehensive Administrator – 2 days </li></ul></ul></ul><ul><ul><ul><li>Developer/API – 1-3 days </li></ul></ul></ul><ul><ul><li>Customised Training </li></ul></ul><ul><ul><ul><li>On demand </li></ul></ul></ul><ul><ul><li>Available now </li></ul></ul><ul><ul><ul><li>Version 7.0 Update Course </li></ul></ul></ul><ul><ul><ul><li>Partner training </li></ul></ul></ul><ul><ul><li>In the works </li></ul></ul><ul><ul><ul><li>Advanced Administrator Course </li></ul></ul></ul><ul><ul><li>https://extranet.terminalfour.com/training/ </li></ul></ul>t44u User & Partner Conference 2010
    6. 6. Suggestions for new Advanced Administrator Training <ul><ul><li>Set up RSS feed </li></ul></ul><ul><ul><li>Incorporate text from the Media Library </li></ul></ul><ul><ul><li>eForms </li></ul></ul><ul><ul><li>Selective output: using lists, displaying icon </li></ul></ul><ul><ul><li>Create YouTube template or similar (analyse HTML and learn how and when to use T4 tags) </li></ul></ul><ul><ul><li>Data object for RSS feed </li></ul></ul><ul><ul><li>Multiple language site (language switcher, lists, meta data, media files, link sections) </li></ul></ul><ul><ul><li>Template/Style statistics </li></ul></ul><ul><ul><li>Calendar </li></ul></ul><ul><ul><li>Personalisation </li></ul></ul><ul><ul><li>Related content branch </li></ul></ul><ul><ul><li>Set up photo gallery </li></ul></ul><ul><ul><li>Add Google Map (and map markers) </li></ul></ul>t44u User & Partner Conference 2010
    7. 7. Still on V6.x? The path to V7.0 <ul><ul><li>View demo/test installation of V7.0 </li></ul></ul><ul><ul><li>Check Technical Requirements </li></ul></ul><ul><ul><li>Documentation updates </li></ul></ul><ul><ul><li>End user support and training </li></ul></ul><ul><ul><li>Schedule upgrade with CS </li></ul></ul><ul><ul><ul><li>Or do it yourself </li></ul></ul></ul><ul><ul><li>Post upgrade assistance </li></ul></ul><ul><li>We are here to help! </li></ul><ul><li>https://extranet.terminalfour.com/productinfo/sitemanager/ </li></ul>t44u User & Partner Conference 2010
    8. 8. V7.0 & Professional Services <ul><li>V7 – Making the most of the new features </li></ul><ul><ul><li>Update & improve existing assets </li></ul></ul><ul><ul><li>Personalisation & Authentication </li></ul></ul><ul><ul><li>Go mobile </li></ul></ul><ul><ul><li>Integrate external data </li></ul></ul><ul><ul><li>Integrate with external systems </li></ul></ul><ul><ul><li>End User focus – Direct Edit </li></ul></ul><ul><ul><li>SEO & analytics </li></ul></ul><ul><ul><li>Publish and general housekeeping </li></ul></ul>t44u User & Partner Conference 2010
    9. 9. Open Discussion <ul><ul><li>What do you want? </li></ul></ul><ul><ul><li>How can we improve product support? </li></ul></ul><ul><ul><li>How can we assist with implementation support? </li></ul></ul><ul><ul><li>What training do your users need? </li></ul></ul><ul><ul><ul><li>Direct Edit for End Users? </li></ul></ul></ul><ul><ul><ul><li>What’s New in V7? </li></ul></ul></ul><ul><ul><ul><li>Advanced Administrator? </li></ul></ul></ul>t44u User & Partner Conference 2010
    10. 10. The end....................... t44u User & Partner Conference 2010

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