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TERMINALFOUR t44u 2010- Services Training Support

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  • 06/12/11
  • 06/12/11
  • 06/12/11
  • 06/12/11
  • 06/12/11
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  • Transcript

    • 1. Dorte Eriksen & Laura Murphy Services, Support & Training t44u User & Partner Conference 2010
    • 2. Introduction
        • What’s happening in Client Support?
        • Extranet enhancements
        • Training
        • Still on V6.x? The path to V7.0
        • Professional Services
        • Your ideas – open discussion
      t44u User & Partner Conference 2010
    • 3. What’s happening in Client Support?
        • New faces
        • Extended support hours
        • Maintenance Month
        • V7 Upgrades
        • Support request versus Change request
        • MySupport
        • Proposed “Update” changes:
          • P3 product issue updates
          • V7 resolved issues
        • Your ideas
      • https://extranet.terminalfour.com/support/
      t44u User & Partner Conference 2010
    • 4. Extranet Enhancements
        • User Profile changes:
          • End User Extranet
          • MySupport
        • Comment on the Page
        • Forums (really!)
        • A to Z
        • Enhanced Search
      t44u User & Partner Conference 2010
    • 5. Training
        • Existing Courses
          • Express End User – ½ day
          • Comprehensive End User – 1 day
          • Train The Trainer – 1 day
          • Writing For The Web – ½ day
          • Administrator Quick Start – 1 day
          • Comprehensive Administrator – 2 days
          • Developer/API – 1-3 days
        • Customised Training
          • On demand
        • Available now
          • Version 7.0 Update Course
          • Partner training
        • In the works
          • Advanced Administrator Course
        • https://extranet.terminalfour.com/training/
      t44u User & Partner Conference 2010
    • 6. Suggestions for new Advanced Administrator Training
        • Set up RSS feed
        • Incorporate text from the Media Library
        • eForms
        • Selective output: using lists, displaying icon
        • Create YouTube template or similar (analyse HTML and learn how and when to use T4 tags)
        • Data object for RSS feed
        • Multiple language site (language switcher, lists, meta data, media files, link sections)
        • Template/Style statistics
        • Calendar
        • Personalisation
        • Related content branch
        • Set up photo gallery
        • Add Google Map (and map markers)
      t44u User & Partner Conference 2010
    • 7. Still on V6.x? The path to V7.0
        • View demo/test installation of V7.0
        • Check Technical Requirements
        • Documentation updates
        • End user support and training
        • Schedule upgrade with CS
          • Or do it yourself
        • Post upgrade assistance
      • We are here to help!
      • https://extranet.terminalfour.com/productinfo/sitemanager/
      t44u User & Partner Conference 2010
    • 8. V7.0 & Professional Services
      • V7 – Making the most of the new features
        • Update & improve existing assets
        • Personalisation & Authentication
        • Go mobile
        • Integrate external data
        • Integrate with external systems
        • End User focus – Direct Edit
        • SEO & analytics
        • Publish and general housekeeping
      t44u User & Partner Conference 2010
    • 9. Open Discussion
        • What do you want?
        • How can we improve product support?
        • How can we assist with implementation support?
        • What training do your users need?
          • Direct Edit for End Users?
          • What’s New in V7?
          • Advanced Administrator?
      t44u User & Partner Conference 2010
    • 10. The end....................... t44u User & Partner Conference 2010