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TERMINALFOUR t44u 2010- Services Training Support

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  • 06/12/11
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Transcript

  • 1. Dorte Eriksen & Laura Murphy Services, Support & Training t44u User & Partner Conference 2010
  • 2. Introduction
      • What’s happening in Client Support?
      • Extranet enhancements
      • Training
      • Still on V6.x? The path to V7.0
      • Professional Services
      • Your ideas – open discussion
    t44u User & Partner Conference 2010
  • 3. What’s happening in Client Support?
      • New faces
      • Extended support hours
      • Maintenance Month
      • V7 Upgrades
      • Support request versus Change request
      • MySupport
      • Proposed “Update” changes:
        • P3 product issue updates
        • V7 resolved issues
      • Your ideas
    • https://extranet.terminalfour.com/support/
    t44u User & Partner Conference 2010
  • 4. Extranet Enhancements
      • User Profile changes:
        • End User Extranet
        • MySupport
      • Comment on the Page
      • Forums (really!)
      • A to Z
      • Enhanced Search
    t44u User & Partner Conference 2010
  • 5. Training
      • Existing Courses
        • Express End User – ½ day
        • Comprehensive End User – 1 day
        • Train The Trainer – 1 day
        • Writing For The Web – ½ day
        • Administrator Quick Start – 1 day
        • Comprehensive Administrator – 2 days
        • Developer/API – 1-3 days
      • Customised Training
        • On demand
      • Available now
        • Version 7.0 Update Course
        • Partner training
      • In the works
        • Advanced Administrator Course
      • https://extranet.terminalfour.com/training/
    t44u User & Partner Conference 2010
  • 6. Suggestions for new Advanced Administrator Training
      • Set up RSS feed
      • Incorporate text from the Media Library
      • eForms
      • Selective output: using lists, displaying icon
      • Create YouTube template or similar (analyse HTML and learn how and when to use T4 tags)
      • Data object for RSS feed
      • Multiple language site (language switcher, lists, meta data, media files, link sections)
      • Template/Style statistics
      • Calendar
      • Personalisation
      • Related content branch
      • Set up photo gallery
      • Add Google Map (and map markers)
    t44u User & Partner Conference 2010
  • 7. Still on V6.x? The path to V7.0
      • View demo/test installation of V7.0
      • Check Technical Requirements
      • Documentation updates
      • End user support and training
      • Schedule upgrade with CS
        • Or do it yourself
      • Post upgrade assistance
    • We are here to help!
    • https://extranet.terminalfour.com/productinfo/sitemanager/
    t44u User & Partner Conference 2010
  • 8. V7.0 & Professional Services
    • V7 – Making the most of the new features
      • Update & improve existing assets
      • Personalisation & Authentication
      • Go mobile
      • Integrate external data
      • Integrate with external systems
      • End User focus – Direct Edit
      • SEO & analytics
      • Publish and general housekeeping
    t44u User & Partner Conference 2010
  • 9. Open Discussion
      • What do you want?
      • How can we improve product support?
      • How can we assist with implementation support?
      • What training do your users need?
        • Direct Edit for End Users?
        • What’s New in V7?
        • Advanced Administrator?
    t44u User & Partner Conference 2010
  • 10. The end....................... t44u User & Partner Conference 2010