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TERMINALFOUR t44u 2011 - Services, Support and Training

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  • 1. Services, Support & Trainingt44u 2011
  • 2. t44u 2011 – Training & Documentationt44u 2011
  • 3. We have been busy with training! Subtitle • 135.5 training days • 209,976 km travelled • 249 days on the road • 2 new trainers hired We’re ready for more!t44u 2011 Training & Documentation 3
  • 4. The Training & Documentation Team Subtitlet44u 2011 Training & Documentation 4
  • 5. You asked for… • Advanced Administrator Training • Customised Training • Easy Transition from 6.2 to 7.0 (and 7.1) • Webinars on new topicst44u 2011 Training & Documentation 5
  • 6. We delivered… • Advanced/Customised Administrator training – Material built based on request – All additional training exercises now available on the Extranet – Workshops on site integration/site optimisationt44u 2011 Training & Documentation 6
  • 7. We delivered… • Condensed End User training – 2 hour workshops for End Users – What’s new in 7 – Videos to accompany End User material – eLearningt44u 2011 Training & Documentation 7
  • 8. eLearning Extranet Contributor Moderator • https://extranet.terminalfour.com • Log in • Log in • User Profile • User Profile • Content • Site Structure • Media Library • Content • Direct Edit • Media Library • Direct Edit • Approve Contentt44u 2011 Training & Documentation 8
  • 9. Public training Subtitle • Public training – no need to book a full course • Administrator (web developer) • Ireland, UK, USA Tell us what you need!t44u 2011 Training & Documentation 9
  • 10. User Documentation Subtitle • TERMINALFOUR Site Manager 7.1 documentation – to be launched early 2011 • Urgent documentation requests to be logged with Client Supportt44u 2011 Training & Documentation 10
  • 11. “How To” Subtitle • Submit your own “How To” documentation for the T4 Extranet • Share tips and ideas • Contact us with questionst44u 2011 Training & Documentation 11
  • 12. Services & Supportt44u 2011
  • 13. Subtitle • Professional Services • New Clients – Sure Starts • Existing Client Projects • Client Support • Installations & Upgrades • Site Manager support • Web/CMS server upgradest44u 2011 Services, Support and Training 13
  • 14. Resources for you Subtitle • Client Support • Extranet • Chat • Twitter • Instant Messagingt44u 2011 14

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