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TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World
 

TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World

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TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World Presentation Transcript

  • Using Site Manager in a Web 2.0 World Vicky Lamburn, Web Developer, Worthing Borough Council
  • Worthing in figures
    • Small local authority in South East England within West Sussex and about 60 miles from London/M25
    • On the English Channel coast
    • Population of 100,000 approximately
    • Currently engaged with ‘partnership working’ with neighbouring Adur District (population approx. 56,000)
  • Background to the overhaul
    • Worthing BC adopted Site Manager in late 2003 and launched a new website in late December 2003.
    • Replaced hand-maintained website
    • By 2006 it had become a mess and was not kept up to date, looked out of date and was nothing short of a nightmare to navigate.
    • Cut to January 2007 and I started in the new role of Web Developer, the council’s first full time web developer role.
  • Aims of the Overhaul
    • Started in June 2007
    • A more effective homepage
    • Simplified Navigation
      • Better search
      • Better A to Z Index
    • Reduce duplication of content to minimise the likelihood of out of date information
    • Look at ‘Web 2.0’ trends and see if it would offer anything to our end users
  • web 2.0! * groan *
  • Avoiding a ‘Tick Box’ Exercise
    • We didn’t want to just implement ‘Web 2.0’ technologies for the sake of it – they had to be genuinely useful and easy to use for our end users.
    • We asked what users wanted…
  • What they wanted
    • Customisable Homepage (e.g. Facebook, iGoogle, BBC Home and London Borough of Redbridge)
    • E-mail to a friend
    • Easy way to send feedback and rate pages on the website so we could improve them
    • RSS 2.0 Feeds
    • Microformats (hCard)
    • OpenSearch Plug-in
    • Gadgets/Widgets for Vista and OS X
  • The result…
  • And Site Manager?
    • Since January 2007 we had also re-launched other websites such as Worthing Theatres.
    • This website required extensive use of templates and other tricks that without Site Manager’s granular control over content output would have been difficult if not impossible to implement
  • And Site Manager? (2)
    • We needed to be able format existing templates in alternative formats e.g. XML for RSS
    • We needed the overall styles for each type of page to be easily ready for ‘progressive enhancement’
    • Different channels for ASP and vanilla XHTML
    • Easy to create mobile ready variant of website
  • Outcomes
    • Highest overall net satisfaction out of almost 100 local councils in the UK in October 2008 including SOCITM’s Top 5 local government websites in 2007/8 In January 2008 before re-launch net satisfaction was 19%. By October 2008 it was 49.5%
    • Sustained improvements in all aspects of user satisfaction since re-launch in all areas including ease of navigation, finding information and look and feel.
  • Demo
    • Now let’s see it in the flesh…
    • Thanks for Listening!
    • any questions?
    • Email: vicky.lamburn@worthing.gov.uk