TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 WorldPresentation Transcript
Using Site Manager in a Web 2.0 World Vicky Lamburn, Web Developer, Worthing Borough Council
Worthing in figures
Small local authority in South East England within West Sussex and about 60 miles from London/M25
On the English Channel coast
Population of 100,000 approximately
Currently engaged with ‘partnership working’ with neighbouring Adur District (population approx. 56,000)
Background to the overhaul
Worthing BC adopted Site Manager in late 2003 and launched a new website in late December 2003.
Replaced hand-maintained website
By 2006 it had become a mess and was not kept up to date, looked out of date and was nothing short of a nightmare to navigate.
Cut to January 2007 and I started in the new role of Web Developer, the council’s first full time web developer role.
Aims of the Overhaul
Started in June 2007
A more effective homepage
Better A to Z Index
Reduce duplication of content to minimise the likelihood of out of date information
Look at ‘Web 2.0’ trends and see if it would offer anything to our end users
web 2.0! * groan *
Avoiding a ‘Tick Box’ Exercise
We didn’t want to just implement ‘Web 2.0’ technologies for the sake of it – they had to be genuinely useful and easy to use for our end users.
We asked what users wanted…
What they wanted
Customisable Homepage (e.g. Facebook, iGoogle, BBC Home and London Borough of Redbridge)
E-mail to a friend
Easy way to send feedback and rate pages on the website so we could improve them
RSS 2.0 Feeds
Gadgets/Widgets for Vista and OS X
And Site Manager?
Since January 2007 we had also re-launched other websites such as Worthing Theatres.
This website required extensive use of templates and other tricks that without Site Manager’s granular control over content output would have been difficult if not impossible to implement
And Site Manager? (2)
We needed to be able format existing templates in alternative formats e.g. XML for RSS
We needed the overall styles for each type of page to be easily ready for ‘progressive enhancement’
Different channels for ASP and vanilla XHTML
Easy to create mobile ready variant of website
Highest overall net satisfaction out of almost 100 local councils in the UK in October 2008 including SOCITM’s Top 5 local government websites in 2007/8 In January 2008 before re-launch net satisfaction was 19%. By October 2008 it was 49.5%
Sustained improvements in all aspects of user satisfaction since re-launch in all areas including ease of navigation, finding information and look and feel.