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TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World

TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World






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    TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World TERMINALFOUR t44u 2008 - Using TERMINALFOUR Site Manager In A Web 2.0 World Presentation Transcript

    • Using Site Manager in a Web 2.0 World Vicky Lamburn, Web Developer, Worthing Borough Council
    • Worthing in figures
      • Small local authority in South East England within West Sussex and about 60 miles from London/M25
      • On the English Channel coast
      • Population of 100,000 approximately
      • Currently engaged with ‘partnership working’ with neighbouring Adur District (population approx. 56,000)
    • Background to the overhaul
      • Worthing BC adopted Site Manager in late 2003 and launched a new website in late December 2003.
      • Replaced hand-maintained website
      • By 2006 it had become a mess and was not kept up to date, looked out of date and was nothing short of a nightmare to navigate.
      • Cut to January 2007 and I started in the new role of Web Developer, the council’s first full time web developer role.
    • Aims of the Overhaul
      • Started in June 2007
      • A more effective homepage
      • Simplified Navigation
        • Better search
        • Better A to Z Index
      • Reduce duplication of content to minimise the likelihood of out of date information
      • Look at ‘Web 2.0’ trends and see if it would offer anything to our end users
    • web 2.0! * groan *
    • Avoiding a ‘Tick Box’ Exercise
      • We didn’t want to just implement ‘Web 2.0’ technologies for the sake of it – they had to be genuinely useful and easy to use for our end users.
      • We asked what users wanted…
    • What they wanted
      • Customisable Homepage (e.g. Facebook, iGoogle, BBC Home and London Borough of Redbridge)
      • E-mail to a friend
      • Easy way to send feedback and rate pages on the website so we could improve them
      • RSS 2.0 Feeds
      • Microformats (hCard)
      • OpenSearch Plug-in
      • Gadgets/Widgets for Vista and OS X
    • The result…
    • And Site Manager?
      • Since January 2007 we had also re-launched other websites such as Worthing Theatres.
      • This website required extensive use of templates and other tricks that without Site Manager’s granular control over content output would have been difficult if not impossible to implement
    • And Site Manager? (2)
      • We needed to be able format existing templates in alternative formats e.g. XML for RSS
      • We needed the overall styles for each type of page to be easily ready for ‘progressive enhancement’
      • Different channels for ASP and vanilla XHTML
      • Easy to create mobile ready variant of website
    • Outcomes
      • Highest overall net satisfaction out of almost 100 local councils in the UK in October 2008 including SOCITM’s Top 5 local government websites in 2007/8 In January 2008 before re-launch net satisfaction was 19%. By October 2008 it was 49.5%
      • Sustained improvements in all aspects of user satisfaction since re-launch in all areas including ease of navigation, finding information and look and feel.
    • Demo
      • Now let’s see it in the flesh…
      • Thanks for Listening!
      • any questions?
      • Email: vicky.lamburn@worthing.gov.uk