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20110607 communication styles

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  • 1. Communication Styles tellus
communica-ons
2011 1Wednesday, June 8, 2011
  • 2. Communication │goal Recognize cultural influences on communication. Adapt appropriately. 2Wednesday, June 8, 2011
  • 3. Communication | defined • What defines communication? – Process by which human beings interact. • What defines a message? – Human behavior which is reaches an audience and is intended to elicit a response. Messages are subject to interpretation! Messages can be sent unintentionally! 3Wednesday, June 8, 2011
  • 4. communication │intercultural Cultural experience Person from one culture who wants to communicate Individual experience Encoded message Individual experience Cultural experience Decoded message Person from another culture who wants to communicate Communication Channel 4Wednesday, June 8, 2011
  • 5. THERE ARE MANY COMMUNICATION STYLES – 5Wednesday, June 8, 2011
  • 6. Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. Communication | styles 6Wednesday, June 8, 2011
  • 7. COMMUNICATION STYLES ARE CULTURE BOUND – 7Wednesday, June 8, 2011
  • 8. Get on your feet. Ladies and gentleman ... Get up, get up, come on What’s that sound? I have 4 words for you: I love this company. Yes! Communication │culture-bound 8Wednesday, June 8, 2011
  • 9. Communication │co-verbal 9Wednesday, June 8, 2011
  • 10. Communication | national style Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. 10Wednesday, June 8, 2011
  • 11. COMMUNICATION STYLES ARE THE MESSAGES OF TIME and DISTANCE – 11Wednesday, June 8, 2011
  • 12.   " Culture hides more than it reveals and strangely enough what it hides, it hides most effectively from it’s own participants.Years of study have convinced me that the real job is not to understand foreign culture but to understand our own. "      Dr. Edward T. Hall (1914 - 2009) Cultural Dimensions | hall model 12Wednesday, June 8, 2011
  • 13. Cultural Dimensions | chronemics 13Wednesday, June 8, 2011
  • 14. I’m afraid I can’t fit a meeting in today.This morning it’s my weekly team meeting.Then I’ve planned two hours’ work on the budget. I could see you tomorrow at 11 o’clock, between a visitor who leaves at 10:45 and a scheduled lunch appointment. Don’t worry about the timing. Just come when you’re ready. I have a few things going on at the moment, but I’m sure we can always squeeze in a discussion of your problem. 14Wednesday, June 8, 2011
  • 15. Cultural Dimensions | proxemics 15Wednesday, June 8, 2011
  • 16. Cultural Dimensions | haptics 16Wednesday, June 8, 2011
  • 17. COMMUNICATION STYLES ARE THE MESSAGES OF ACTION – 17Wednesday, June 8, 2011
  • 18. Language is the most important defining element of culture and the biggest barrier to cross-cultural business.The first question about how well they communicate in English is directed at Anglophones.The English, for example, do not recognize that their language is a dialect of a world language and  are often difficult to understand. The way language is used also differs from culture to culture. For example, do people disguise what they think and feel with humour, understatement, politeness and so on. We all use a mixture of oral, written and visual communication but the proportions vary. For most Italians what is spoken is more important than what is written but the other way round for most Germans. Cultural Dimensions | mole model 18Wednesday, June 8, 2011
  • 19. Speaking Video conferencing, presentations, meetings, negotiations, interviews Listening “The most important thing in communication is hearing what isn't said.” -Peter Drucker Reading Contracts, documentation, correspondence Writing Contracts, documentation, correspondence (e-mail, fax, texting) Communication | styles 19Wednesday, June 8, 2011
  • 20. Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. Communication | styles 20Wednesday, June 8, 2011
  • 21. COMMUNICATION STYLES ARE THE MESSAGES OF SILENCE – 21Wednesday, June 8, 2011
  • 22. Communication Styles | silence 22Wednesday, June 8, 2011
  • 23. Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. (acceptance, length) Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. Communication Styles | silence 23Wednesday, June 8, 2011
  • 24. COMMUNICATION STYLES CAN BE EXPRESSED WITHOUT WORDS (NON-VERBALLY) – 24Wednesday, June 8, 2011
  • 25. Communication Styles | non-verbal 25Wednesday, June 8, 2011
  • 26. COMMUNICATION STYLES CAN BE EXPRESSED ALONG WITH WORDS (CO-VERBALLY) – 26Wednesday, June 8, 2011
  • 27. Communication in short sentences. Rapid speech. Loud speech. Direct style of communication. Indirect style of communication. Periods of silence. Displays of emotion. Limited body language. Quiet speech. Emotional volatility. Little direct eye contact. Reserved behavior. Extrovert behavior. Lots of talk about food. Slowness to speak. Extreme politeness. Lots of gesticulation. Talkativeness. Communication Styles | kinesics 27Wednesday, June 8, 2011
  • 28. COMMUNICATION STYLES | What’s yours? – 28Wednesday, June 8, 2011
  • 29. Speaking distance Silence (acceptance, length) Behavior (outgoing, reserved) Politeness Emotional display . Body language Eye contact Gesticulation style Length of sentences Speed of speech Volume of speech (loud, soft) Communication Styles | exercise 29Wednesday, June 8, 2011
  • 30. COMMUNICATION STYLES | What’s typical of your nation? – 30Wednesday, June 8, 2011
  • 31. COMMUNICATION STYLES CAN BE A PROBLEM – 31Wednesday, June 8, 2011
  • 32. Communication Styles | problem Communication Style Task Approach Conflict Resolution Decision Method 0 20 40 60 80 44.00 44.00 53.00 76.00 32Wednesday, June 8, 2011
  • 33. NOT ALL COMMUNICATION STYLES ARE OBVIOUS – 33Wednesday, June 8, 2011
  • 34. Color Meaning Region Black mourning sophistication Europe, USA USA White mourning brides Japan USA Red romance mourning masculinity Many regions Ivory Coast France, UK Pink femininity Many regions Yellow bridal gown femininity India Most regions Purple royalty death Europe Latin America Green nationalist color prophet Egypt Islam Blue masculinity Most regions Communication Styles | chromatics 34Wednesday, June 8, 2011

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