Interviewing 101

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Basic Interviewing training

Basic Interviewing training

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  • 1. Advertising
    • Whether advertising on the internet, internal postings, or in the newspaper – think “marketing” when placing ads.
    • Ads need:
          • Attention grabber
          • To identify company vision
          • To find common ground
          • A call to action, be specific
  • 2. Interviewing 101
    • Objectives:
    • Effective Questions
    • Stay Legal
    • Feel Comfortable
    • Helpful Hints
  • 3. Employee Referrals
    • Highly recommend an “Employee Referral Award” system.
    • You want to find the casual job seeker, not the disgruntled employee now looking in the paper
  • 4. Effective Questions
    • Open-ended Questions
    • Behavior-based Questions
    • Use Silence. Don’t talk too soon
    • Probe (not interrogate) Example: Can you tell me more about that?”
    • Give them a chance to sell themselves Example: “Why do you feel we should hire you?”
  • 5. Open-Ended Questions
    • Tell me how you approach deadlines?
    • How would you describe your ability to deal with difficult clients?
    • What do you consider your greatest strength, and why?
    • How do you motivate employees to be more productive?
    • How would you describe your written communications skills?
    • How would your current boss describe your ability to interact with others?
    • What kind of people do you find difficult to work with? Why?
    • What would you like to avoid in future jobs?
    • How do you approach tasks that you dislike?
  • 6. Behavior-based Questions
    • Describe a time when you had to make a particularly difficult deadline, what was the outcome?
    • Tell me about a time when you had to address a large audience. How did you prepare for it?
    • Describe a time when you succeeded in changing people’s minds.
  • 7. Legal No No’s
    • Taboo Subjects
    • Age/Graduation Dates
    • Birthplace
    • Religion, Race, Color
    • National Origin/Ancestry
    • Height/Weight
    • Marital/Family Status
  • 8. Prepare for Comfort
    • Familiarize yourself with candidate
    • Schedule enough time for the interview
    • Outline some goals and objectives
    • Identify some core competencies*
    • Prepare a few key questions
    • Interview in a comfortable environment
    • Relax and LISTEN
  • 9. Listening Skills
    • Screening Interview/1 st Interview
    • 90% Listening
    • 2 nd Interview – 70 % Listening
    • 3 rd Interview – 50% Listening
  • 10. Telephone Interview Tips
    • Ask about the previous company/job profiles and look for similarities. (Sample: What are the key expectations of you in…?)
    • Get their success profile. Look for vertical movement. (Sample: How has your current job changed since you originally took it?)
    • Find out what their needs are.
    • Availability
    • Pace – Ask what pace environment they like to work in. When they respond with, “Oh, fast paced! I don’t like being bored,” respond with: “What do you consider a good fast pace?”
    • Ask, “What would your current employer have to do to keep you there?”
  • 11. Helpful Hints
    • #1 Reason people stay with a company or choose an employer….
    • Opportunities for growth and development!
  • 12. Helpful Hints (Cont.)
    • Don’t sit w/table between you.
    • Start with small talk
    • Ask easiest questions first
    • Keep your notes factual, no “impressions” or “feelings”
  • 13. Last, But Not Least
      • Be sure your Managers/Supervisors know how to interview legally and effectively
      • If multiple people will be interviewing a candidate, assign differing topical areas to each interviewer so as not to duplicate questioning over and over…
      • Offer to tour office/bldg and/or move candidate to differing interviewing locations .