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Gen Y training and learning
 

Gen Y training and learning

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Short presentation by Alison Godenir on GenY in Call Centres. Was presented at the HR-Forum hosted by Teleresources

Short presentation by Alison Godenir on GenY in Call Centres. Was presented at the HR-Forum hosted by Teleresources

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    Gen Y training and learning Gen Y training and learning Presentation Transcript

    • “ The Shift” Alison Godenir
    • “ The Shift”
      • For who and why
      • Who are these “creatures?”
      • What do they value?
      • How do they learn?
      • What’s their preferred environments?
    • “ The Shift”
      • The Gen Y’s
      • The now
      • The future
      • Heart beat of our businesses
      • Different (called Evolution)
      • Avatar’s - Learn from them
    • “ The Shift”
      • What do Gen Y’s Value?
      • Each other
      • Recognition
      • Creativity/innovation
      • Creating “new” paradigms
      • Collaboration
      • Support
      • Nurturing
      • Being Listened to
      • Opportunities for input
      • Fun
      • Balance
      • Technology
    • “ The Shift”
      • How do Gen Y’s learn?
      • Through Consultation and Collaboration
      • In peer groups
      • It’s in the question!
      • Group discussions to find answers
    • “ The Shift”
      • Working at their own pace
      • Loads of technology (not boring e-learning)
      • Short sharp learning interventions
      • Mobile material easily available via gadgets
    • “ The Shift”
      • Fast paced visuals – cartoons and animation
      • Gen Y lingo
      • Gen Y gear
    • “ The Shift”
      • Gen Y Environments
      • Teams
      • Noise
      • Fun
      • Interaction
      • Colour
      • Gadgets
      • High tech
      • Pods
      • Hubs
      • Green
    • “ The Shift”
      • The Message …
      • Adapt or Die !!!
    • “ The Shift”
      • Dead
      • The word Training
      • Training Departments a function of HR
      • Trainers or facilitators
      • Personal Ego
      • Skills Based Learning
      • Adaptation
      • Learning and Development
      • Stand alone Learning and Development Centres
      • Messengers/Guides
      • Collective intentions to a greater cause
      • Transcendence Learning
    • “ The Shift”
      • Dead
      • Managers
      • Derogatory labels like agents
      • Old stuck structures/cultures introduced from the top
      • 9. The Hierarchical Pyramid
      • Adaptation
      • Custodians
      • Intrapreneurs or Partners
      • Paradigm shifts and quantum leaping using input from all
      • 9. Circles or Rectangles
    • “ The Shift”
      • Dead
      • Trainees, delegates
      • The paper trail (handouts, manuals)
      • Dictatorial and Autocratic
      • Rigid and Structured
      • Serious and Passionless
      • Individualism, Empire Building
      • Adaptation
      • Explorers, Discoverers
      • Electronic (hand held devises)
      • Trust and Autonomy
      • Flexible and Adaptable
      • Fun, Open and Expressive
      • Communities, Teams
    • “ The Shift”
      • Gen Y Quote:
      • “ Learning that hits you like a lightening flash – rocks your world”
    • “ The Shift”
      • Give them W I N G S and they will fly!!
      • W isdom
      • I nnovation
      • N urturing
      • G oals
      • S upport
    • “ The Shift”
      • Gen Y
      • Gen X
      Mentoring Guidance Experience Wisdom Observe Learn Shift Flex