Welcome FreedomVOICE Agents! July 11, 2007 Peter Burinskas, FVS Sales Coordinator

Agenda Updates and announcements Sales Tips for FVS Agents Questions and comments

Updates and announcements

Sales Tips for FVS Agents

Questions and comments

Sales Tips For FVS Agents As email, cell phones proliferate, more small businesses see need for voice system FVS offers a sophisticated suite of feature-rich business tools Tips to help your success Selling is a process

As email, cell phones proliferate, more small businesses see need for voice system

FVS offers a sophisticated suite of feature-rich business tools

Tips to help your success

Selling is a process

Sales Tips For FVS Agents Build Relationship Discover Needs Offer Solutions Overcome Objections Close the Sale

Build Relationship

Discover Needs

Offer Solutions

Overcome Objections

Close the Sale

Sales Tips For FVS Agents Building Relationships Builds Sales Understand your customers: Business Products Market Issues Discover their need Develop their trust in you as someone who can help

Building Relationships Builds Sales

Understand your customers:

Business

Products

Market

Issues

Discover their need

Develop their trust in you as someone who can help

Sales Tips For FVS Agents Discover your customer’s needs: What type of system is needed? How will it be used immediately? What are the concerns about future expansion capability? Be a “Matchmaker” How will FVS solution benefit customer? Expand business capabilities Increase revenues Add flexibility Reduce costs (“Force Multiplication”)

Discover your customer’s needs:

What type of system is needed?

How will it be used immediately?

What are the concerns about future expansion capability?

Be a “Matchmaker”

How will FVS solution benefit customer?

Expand business capabilities

Increase revenues

Add flexibility

Reduce costs (“Force Multiplication”)

Sales Tips For FVS Agents What are the buying criteria? Number of people using the system Projected call volume Call processing or Information line? Seasonal? Automation Rotation/Queuing

What are the buying criteria?

Number of people using the system

Projected call volume

Call processing or Information line?

Seasonal?

Automation

Rotation/Queuing

Sales Tips For FVS Agents Offer Solutions Solutions tailored to each customer Solutions that are flexible Solutions that are logical and innovative Solutions that address concerns Solutions for now and the future Solutions that offer . . . Control Flexibility Support

Offer Solutions

Solutions tailored to each customer

Solutions that are flexible

Solutions that are logical and innovative

Solutions that address concerns

Solutions for now and the future

Solutions that offer . . .

Control

Flexibility

Support

Sales Tips For FVS Agents Solutions FVS products widely adaptable by various industries Features are only the starting point – Customization ability Provide enough information but tailor to technical level of customer Give general examples – how other customers use system Reinforce partnership - FVS supports customer goals Not ready yet? Direct to proper on-line reinforcement FVSCorporate.com or specific site for specialized system FLASH Tours, Services pages, BBB link

Solutions

FVS products widely adaptable by various industries

Features are only the starting point – Customization ability

Provide enough information but tailor to technical level of customer

Give general examples – how other customers use system

Reinforce partnership - FVS supports customer goals

Not ready yet? Direct to proper on-line reinforcement

FVSCorporate.com or specific site for specialized system

FLASH Tours, Services pages, BBB link

Sales Tips For FVS Agents Overcome Objections Find points of agreement to lower resistance Example: “ 11.3 ¢ per minute seems steep” Response: Like any business tool, use it wisely. If call is not important, ask to call back. If call is important, it’s still a bargain: 30min. = $3.39!

Overcome Objections

Find points of agreement to lower resistance

Example:

“ 11.3 ¢ per minute seems steep”

Response:

Like any business tool, use it wisely.

If call is not important, ask to call back.

If call is important, it’s still a bargain: 30min. = $3.39!

Sales Tips For FVS Agents Overcome Objections Example: “ There are many voice systems available. Why is yours any better?” Response: “ Ever called a number only to be routed to a FULL voicemail box? Our mailboxes are never full.”

Overcome Objections

Example:

“ There are many voice systems available. Why is yours any better?”

Response:

“ Ever called a number only to be routed to a FULL voicemail box? Our mailboxes are never full.”

Sales Tips For FVS Agents Close the sale Find points of agreement to lower resistance Ask questions to uncover hidden objections Clarify misconceptions Give compelling reasons to proceed

Close the sale

Find points of agreement to lower resistance

Ask questions to uncover hidden objections

Clarify misconceptions

Give compelling reasons to proceed

Thank You! Questions and Comments