ExelysisThe evolution of solution www.exelysis.com
ExelysisExelysis Communications Ltd, is a communicationssoftware developer and supplier, with a leading rolein the Greek market and a developing position inEMEA markets.Exelysis has invested in creating innovativeproducts which have been the basis of ourcustomers’ telecommunication infrastructure.Exelysis Software Development and NetworkPlanning Departments, aim to research and developadvanced communication solutions.
Exelysis Contact CenterExelysis Contact Center is a communicationssoftware which comes to enhance and handlethe operations of an Enterprise PBX:• Enables automated handling of inbound and outbound traffic.• Provides interfaces for real-time monitoring of all the aspects of its operation.• Keeps detailed statistics for all associated activity.• Provides feature rich functionality for 3rd party software integration.
Competitive Advantage• Exelysis Contact Center is a platform designed from scratch to be simple, easy to use and problem free.• It is the first such platform which is fully compatible with the leading Open Source PBX, Asterisk by Digium, providing enhanced features and functionality.• It is specifically designed to handle, extend and enhance Asterisk PBX operations.• Provides clustering capabilities.• Enables Asterisk installation to Large Enterprises, Call Centers, Service Providers and other demanding markets.• Offers true value for money.
Only by Exelysis• Every call with its own queue. – Each call is flagged according to its unique features (area, purpose, language etc.) and is distributed to the most appropriate agent.• 90% agent talk time – Our innovative predictive algorithm can triple a call centers productivity as it automatically assesses the campaigns list quality.• Your IVR – The modular IVR allows you to select the modules for each step in your IVR, building it your way.
All the features• Inbound Call Handling• Outbound Call Handling• Predictive Dialing• Advanced Queuing• Modular IVR Platform• Call Recording• Agent Management• Campaign Management• Advanced and analytical logging• Real-time and Historical Monitoring and Statistics• Handling of more than one Asterisk PBXs individually or in a cluster• Multi tenant• TDM / GSM / SIP Trunking Support
Exelysis ScalingExelysis Contact Center is designed to havelarge scalability and high availability.Using Exelysis Media Gateways and ExelysisProxy Server, Exelysis solution can scale from 1agent up to 15.000 agents.Intelligent clustering, based on availablefeatures and resources, ensures the providedservice quality and continuity
Exelysis High AvailabilityExelysis solution can be designed to behighly available. Each component supportseither Active-Active Clustering or Active-Standby ensuring business continuity.The following diagram shows a fullyredundant system for 240 TDM concurrentcalls and 120 Agents.