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Microsoft Online Services Intro.

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  • 1. Enhancing Competitiveness and Reducing Costs in Today’s EconomyHow Small Businesses can Benefit from Microsoft Business Productivity Online Services Today
    Tech Plus Solutions
    10-12- 2009
  • 2. 2
    The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.
    This Document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
    Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.
    Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.
    Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred
    Ó 2009 Microsoft Corporation. All rights reserved.
    All Microsoft trademarks are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
    The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
  • 3. Challenging conditions are shaping SMB IT investment priorities
    3
    What analysts are saying
    What customers are saying
    WW Small and Medium Business Survey (October, 2008)
    “IT‘s contribution will be cited in the top three success factors by at least half of top-performing businesses; IT barriers will be cited in the top three failure factors by at least half of the lowest performers.”
    Gartner, December 2008;
    John Mahoney and Tom Berg
    “IT Strategies for Uncertain Economic Times”
    In order to compete…my company must:
    ..improve customer experiences
    ..stay focused on our original strategy
    ..invest in customer acquisition and retention
    ..improve processes to increase employee productivity
    If my company was to make one significant technology investment to help us compete in the next 6 months, I’d focus on:
    Making employees more productive
    Improving data management
    “SMBs … desire incremental but meaningful performance gains that can enhance productivity. Major overhauls and forklift upgrades are less attractive … (this) is where online services and cloud computing can make an important difference…”
    IDC, December 2008; “Impact of the Changing Economy on SMB IT Spending: Who Is Being Affected and How?”
    What business actions, if any, are you either currently taking, or planning to take:
    Use Technology to become more energy efficient
    Reduce travel (use phone, internet etc. instead)
    Take steps to reduce time/expense associated with systems management
    Improve customer experience or management through IT
    Source: MSFT Primary Research, Oct 2008, 462 respondents from 20 countries (80% US, 20% WW; primarily Canada, UK and Australia); 74.5% BDM, 25.8% IT Pro, 64.1% SORG, 35.9 MORG
  • 4. Solutions to enable the People Ready Small Business – Microsoft’s Business Productivity Online Suite
    Drive Productivity through tools that streamline communications and data management
    Minimize risk with enterprise-class services delivered by Microsoft, a proven IT provider
    • Employee Productivity
    • 5. Customer Responsiveness
    Cost
    Sharpen Responsiveness by enhancing your team’s ability to collaborate and respond to customers, partners, and suppliers
    Streamline Costs by affordably acquiring advanced capabilities through a simple subscription service
    4
  • 6. Microsoft's Business Productivity Online Suite Product Overview
    Enterprise class software delivered via subscription services hosted by Microsoft and supported by partners
    Value of Capabilities
    • Make it easier to find information with a central location for organization information
    • 7. Improve collaboration with online places to share information
    • 8. Save time with shared, up-to-date calendars, contacts and task lists
    • 9. Improve information flow with integrated access across multiple devices
    • 10. Reduce costs with multi-party video and audio over existing broadband connection
    • 11. Improve remote meeting effectiveness with online, real-time presentations and updates
    • 12. Speed up response time by getting answers fast - knowing who is on-line and connecting with them instantly
    • 13. Reduce costs by instantly leveraging broadband connection for 1:1 voice and video communication
    Value of Online Delivery Model
    • Gain access to enterprise class products without up-front investment
    • 14. Increase reliability: redundancy in systems, networks, and data
    • 15. Enhance security (virus protection, spam filtered, secure access protocols, etc.)
    5
  • 16. Drive Productivity through tools that streamline communications and data management
    Key Elements of Online Solution
    What you may be experiencing
    Features
    • 5 GB mailbox, shared calendar, contacts, task lists
    • 17. Outlook Client Connectivity including Outlook Anywhere; Outlook Web Access.
    • 18. Shared document and meeting workspaces.
    • 19. Document libraries with version control, seamless integration with Microsoft Office.
    • 20. Virus/Spam filtering via Exchange Hosted Filtering.
    • 21. Push e-mail for Windows Mobile 6.0 devices.
    • 22. Built in business continuity and disaster recovery capabilities – 99.9% financially backed SLA
    • 23. Use of https helps keep internet access secure.
    Too much unproductive admin time
    • Difficulty scheduling meetings
    • 24. Always looking for information/files
    Work slows when away from the office
    • Limited access
    • 25. Device dependent
    Productivity loss from downtime
    Desktop
    Mobile
    Web Access
    Integration to Voice Systems
    Benefits
    • Reduced admin time: easy to coordinate schedules, find contacts and up-to-date documents
    • 26. Improved productivity on the road with better access to information and improved communication
    • 27. Better security and availability with enterprise-grade capabilities
    6
  • 28. Sharpen Responsiveness by enhancing your team’s ability to collaborate andrespond to customers, partners, and suppliers
    What you may be experiencing
    Features
    • Accessible, collaborative document libraries with built-in version control
    • 29. Online, interactive application/desktop sharing and whiteboard tools including rich media presentations
    • 30. E-mail alerts when documents or other items have been changed or added to a site.
    • 31. Multi-party audio and video conferencing
    • 32. Multiple access modes: PC, Web browser, or mobile phones
    • 33. 99.9% scheduled uptime with financially backed Service Level Agreements
    Slow turnaround time to customers
    • Inefficient version control on proposals
    • 34. Slow response to customer ’s requests
    High travel costs
    • High touch process with customers
    • 35. Frequent visits due to low meeting productivity
    7
    Key Elements of Online Solution
    Team Calendar
    List
    Team Documents
    Global Content
    Team Discussions and Team Workspaces
    Web and Video Conferencing
    Benefits
    • Improved access to real-time information, on the road and in the office
    • 36. Improved internal and external collaboration, e.g. central file storage, on-line workspace, file sharing
    • 37. New options to communicate, e.g. voice, video, messaging, rich media presentations
    • 38. Reduced travel cost; all activities performed from your computer using your existing broadband connection
  • Streamline Costs by affordably acquiring advanced capabilities through a simple subscription service
    What you may be experiencing
    Solution(s)
    Unpredictable costs
    • Periodic major expenses in new systems, upgrades, and fixes
    • 39. High and unpredictable support costs
    Slow to respond to users
    • Troubleshooting yesterday ’s problems
    • 40. Maintaining software and hardware
    Business Productivity Online Suite
    Includes:
    • Exchange Standard
    • 41. SharePoint Standard
    • 42. Office Communications
    • 43. Live Meeting Standard
    $15.00
    Exchange Online Standard
    $10.00
    Office SharePointOnline Standard
    $7.25
    38%off
    Office Communications Online (IM and Presence)
    Remote Worker
    $2.50
    Office Live Meeting Standard
    Mobile Worker
    On-Premise Worker
    $4.50
    Microsoft
    Online Services
    Notes:
    • These prices represent monthly prices based on an annual commitment
    • 44. Agreements can also be made co-terminus with your EA
    • 45. Discounts are available for SA customers or customers that use their existing CALs for BPOS
    8
    Benefits
    • Shifted capital investment to a flexible, low, monthly operating expenses through a subscription service
    • 46. Streamlined IT costs - reduced capital with no hardware and/or server software to buy/install
    • 47. Better security and availability with enterprise-grade capabilities
  • Minimize risk with enterprise-class services delivered by Microsoft, a proven IT provider
    What you may be experiencing
    Solution(s)
    System downtime
    • Periodic outages during business hours
    • 48. Lost data
    Exposure
    • Vulnerability to “attack” (e.g. email SPAM, firewall updates)
    • 49. Risk of sensitive data being lost
    Enterprise-Class Security and Reliability
    Filtering Routers
    Firewalls
    Intrusion Detection System
    System Level Security
    Application Authentication
    Application Level Counter-measures
    Virus Scanning
    Separate Data Networks
    Authentication to Data
    Key Features
    • Geo-redundant datacenters
    • 50. N+1 architecture
    • 51. CyberTrust certified
    • 52. Secure access via SSL
    • 53. ITIL/MOF operational practices
    • 54. 24x7x365 support
    • 55. Backed by 99.9% uptime SLA
    • 56. 9 layers data security
    Benefits
    • Reliable operations backed by a 99.9% Service Level Agreement (SLA)
    • 57. Secure access through internet protocols HTTPS and HTTP over SSL
    • 58. Enterprise-class virus protection and intrusion protection
    • 59. Compliance with Sarbanes Oxley and SAS70
    9
  • 60. With Exchange Online, Datatune improved their business performance and paid less
    Profile
    Based in Seattle, Washington, Datatune is a small software development firm that helps service-based businesses manage information through an intuitive Web-based application, Datatune Extranet.
    Customer Quote
    “With Microsoft Online Services, we’re getting everything we had with Google Apps, but we don’t have to spend all that time managing and gluing the pieces together.”
    JW Keller, President, Datatune
    Customer Case
    How can you get low-cost enterprise e-mail when web-mail doesn’t have the performance that you need?
    Situation:
    Webmail with third-party integration for mobile services
    Challenges
    • Lack of Integration: Difficult to share calendars, contacts and task lists
    • 61. Poor performance: As mailbox size increases, system slows
    • 62. Consistency: Features that are inconsistent one day to the next
    10
    Solution:
    Benefits
    • Easy to share calendars, contacts, and task lists
    • 63. Mobile access as part of the service
    • 64. Enterprise Class performance: security, reliability and speed
    • 65. Simple subscription with minimal up-front investment
    • 66. Equivalent cost to lower functionality service
  • With SharePoint Online, RED was able to be more responsive to customers – without adding costs
    Profile
    RED works with industrial manufacturing companies to profitably reduce greenhouse-gas emissions by developing and operating energy recycling facilities
    Customer Quote
    “The SharePoint Online solution…was significantly more attractive than an in-house approach because it offered a lower cost of ownership, yet the same benefits and features.”
    Aaron Walters, CFO, Recycled Energy Development
    Customer Case
    How can a company with long-term, complex contracts maintain an intricate document infrastructure at a low cost?
    Situation:
    Using in-house file storage solution
    Challenges
    • Complex customer contracts with many iterations and alternatives
    • 67. Difficulty tracking and controlling versions
    11
    Solution:
    Benefits
    • Easy for users to setup, organize and use
    • 68. Easy to control multiple inputs and document versions
    • 69. Everyone can see when the customer is due a response and when they need to contribute
    • 70. Enterprise-class performance: security, reliability and speed
    • 71. Inexpensive relative to in-house solution
  • Additional Customers who have benefited
    “For a minimal fee and no huge startup costs, organizations can have an enterprise-class environment where they will have guaranteed access to their data, anywhere, anytime. And it’s backed by a company that nobody else can match in resources.”
    Stephen Alford, Director, SBS Pros
    12
    Customer Quotes: A reliable IT services provider
    “Given Microsoft’s experience with hosted applications, I take a tremendous amount of comfort that it is done right. Otherwise, we wouldn’t have signed up for the service.”
    JW Keller, President, Datatune
    Customer Quotes: Ensuring your business is running and secure
  • 72. Who will benefit in your organization from Microsoft's Business Productivty Online offerings, and how?
    13
    Employee Effectiveness
    Customer Responsiveness
    “...making investments so my top talent has best IT tools to help drive the business.”
    “...helps us to better collaborate on key customer issues to ensure we meet their requirements.”
    CEO
    “…a more collaborative approach to help us WIN against the competition.”
    “…less administrative time coordinating customer responses and controlling document versions.”
    VP Sales
    Employee Effectiveness
    Saves Money
    “…an investment where I can see the benefits quickly paying back.”
    “..helps us to plan – removing large and somewhat unpredictable capital expenses to a predictable operating expense.”
    CFO
  • 73. Call to action
    If you have an IT Provider…Call them and ask about Microsoft’s Online Services
    If you want more information on the Business Productivity Online Suite…Find it here http://www.microsoft.com/online/products.mspx
    If you don’t have an IT Provider…Find one here https://solutionfinder.microsoft.com/
    If you are ready to try it out or buy it http://www.microsoft.com/online/buy.mspx
    14