Managed Print Services Business Case


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Managed Print Services

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Managed Print Services Business Case

  1. 2. <ul><li>Is your Enterprise </li></ul><ul><li>Print Intelligent? </li></ul>
  2. 3. <ul><li>Do you know how much your company’s output devices* are really costing you? </li></ul><ul><li>* Printers, Scanners, Fax machines, Copiers, MFD’s </li></ul>
  3. 4. Enterprises : Typical Print Scenario <ul><li>Multiple Printer Brands - Multiple Hardware Vendors </li></ul><ul><ul><li>E.g. HP, Canon, Samsung, Epson, Xerox, Lexmark, Brothers </li></ul></ul><ul><li>Multiple Service Dealers </li></ul><ul><ul><li>Consumable (Toner, Cartridges) suppliers </li></ul></ul><ul><ul><li>Annual Maintenance Service providers </li></ul></ul><ul><ul><li>Multiple Invoices </li></ul></ul><ul><ul><li>Managing Multiple Relationships </li></ul></ul><ul><li>De-centralized Ordering </li></ul><ul><ul><li>Mismatch between Demand and Supply </li></ul></ul><ul><ul><li>“ Excess Inventory” or “Out of toner” situations </li></ul></ul><ul><ul><li>Irrational ordering with no control on costs </li></ul></ul><ul><li>Aging Fleet of Printers, Copiers, etc. </li></ul><ul><ul><li>Slow speed, high energy consumption, high per page cost </li></ul></ul>
  4. 5. <ul><li>Output Devices represent a significant annual expenditure – 5% of the typical IT budget and between 2-3% of the Company’s annual revenue* </li></ul><ul><li>* Source : Gartner </li></ul>
  5. 6. WHAT IF? <ul><ul><li>What would it mean for your business if you could </li></ul></ul><ul><ul><li>Reduce your CAPEX to “Zero” and Opex by at least 30% for all your Output devices? </li></ul></ul><ul><ul><li>Have a Pay-as-you use service? </li></ul></ul><ul><ul><li>Make all your hidden costs transparent? </li></ul></ul><ul><ul><li>Reduce multiple Vendors to a single vendor for Hardware, AMC and consumables? </li></ul></ul><ul><ul><li>Remotely track all your output devices across the Enterprise and across all geographies? </li></ul></ul><ul><ul><li>Get real time data on the Print output of all devices in all locations? </li></ul></ul><ul><ul><li>Flexibly align your Printer Fleet with your business needs? </li></ul></ul><ul><ul><li>Maximize the efficiency of your printer fleet regardless of manufacture? </li></ul></ul><ul><ul><li>Enforce print policies? </li></ul></ul><ul><ul><li>Reduce Carbon Footprint? </li></ul></ul>
  6. 7. <ul><li>You Can - </li></ul><ul><li>with </li></ul><ul><li>PRiNTelligent </li></ul><ul><li>Print Management Program (PMP) </li></ul>
  7. 8. <ul><li>The road to PRiNTelligence …… </li></ul>
  8. 9. Intelligent discovery <ul><ul><li>Install our State-of-the-Art Web based Device Tracking Software on your Network </li></ul></ul><ul><ul><li>The software tracks almost 95% of all Printer Brands and Models </li></ul></ul><ul><ul><li>Software can be installed on any client machine on your LAN </li></ul></ul><ul><ul><li>For Printers installed on a USB port, the software can be installed on the client machine. </li></ul></ul><ul><ul><li>The Software gives complete details of Printer Model no, Serial No, IP address, Page Count </li></ul></ul><ul><ul><li>It can detect Toner levels and give alerts at pre-determined toner levels </li></ul></ul><ul><ul><li>You can view the data real time from any location using a simple Net connection. </li></ul></ul><ul><ul><li>Our solution helps to identify the Total Cost of Ownership (TCO) of all dvices </li></ul></ul>
  9. 10. Intelligent Fleet Management <ul><ul><li>Based on the data collected by our software, we can give you a Print Assessment. </li></ul></ul><ul><ul><li>Identify under-utilized or over-utilized printers </li></ul></ul><ul><ul><li>Rationalize the Printer fleet by moving around printers for optimal use. </li></ul></ul><ul><ul><li>Understand user print behavior </li></ul></ul><ul><ul><li>Accurately predict print cost for each printer </li></ul></ul><ul><ul><li>Do a complete Health check-up of all Output devices </li></ul></ul><ul><ul><li>Recommend and replace aging, slow speed, energy guzzling printers with high-speed, energy efficient and low Per Page Cost printers </li></ul></ul><ul><ul><li>Recommend and replace multiple Inkjets and Laserjets with MFD’s to free up valuable real estate. </li></ul></ul><ul><ul><li>Bring all devices under One Contract – One Invoice- One Vendor </li></ul></ul>
  10. 11. Reduce Operating Costs <ul><ul><li>Replacing expensive OEM Toners and cartridges with Remanufactured & Recycled Toners and Cartridges </li></ul></ul><ul><ul><li>Quality & Yield with Remanufactured cartridges remain unchanged. </li></ul></ul><ul><ul><li>Reduce consumable costs by a minimum of 30% </li></ul></ul><ul><ul><li>Using recycled toners saves fuel and reduces “landfill” </li></ul></ul><ul><ul><li>Benefit society by reducing the Carbon footprint. </li></ul></ul><ul><ul><li>AMC can be covered within the cost of consumables delivering 30% to 40% reduction in normal AMC costs </li></ul></ul>
  11. 12. Rationalize ordering <ul><ul><li>Use our Web based eProcurement Solution www.Click4Cartridge. com to order online and track orders </li></ul></ul><ul><ul><li>All order requests from multiple locations need Admin approval. </li></ul></ul><ul><ul><li>Control irrational ordering. </li></ul></ul><ul><ul><li>Track every order status online. </li></ul></ul><ul><ul><li>Reduce “Excess inventory” and “Out of Toner” situations </li></ul></ul><ul><ul><li>Our Print Tracking Software generates Toner level alerts ensuring “Just-in-time” deliveries. </li></ul></ul><ul><ul><li>Generate real time MIS reports by Printer or User for orders </li></ul></ul>
  12. 13. Helpdesk <ul><ul><li>If your fleet is large, we can set up a Helpdesk within your facility for trouble shooting Printer issues across the Enterprises </li></ul></ul><ul><ul><li>In case of issues not being resolved on phone, engineers would do site visits within 48/72 hours. </li></ul></ul><ul><ul><li>Coverage : 1000+ locations in India </li></ul></ul><ul><ul><li>All Defective Parts (Except specified otherwise) will be replaced at no cost to you if it is under Contract. </li></ul></ul><ul><ul><li>Unreparable devices will be replaced at no cost to you and brought under a 3 year contract. </li></ul></ul><ul><ul><li>Free up your valuable IT resource dedicated to Printer troubleshooting </li></ul></ul>
  13. 14. One-Stop Solution <ul><ul><li>Collapse all costs (Hardware, Print Tracking, Consumables, AMC, Servicing) into a single Per-page cost </li></ul></ul><ul><ul><li>Reduce multiple Vendors to a single Vendor : Cartridge Junction </li></ul></ul><ul><ul><li>Reduce time and effort to manage multiple relationships </li></ul></ul><ul><ul><li>Get a single Invoice for all devices, all locations reducing backoffice time/effort </li></ul></ul><ul><ul><li>Protect yourself from cost increases (Printers/Consumables) by entering into 3-5 year contracts at current rates </li></ul></ul><ul><ul><li>Say goodbye to obsolescence as all Printers get replaced at the end of the 3 year contract with latest printers. At no cost to you. </li></ul></ul><ul><ul><li>Improve user satisfaction and experience. </li></ul></ul>
  14. 15. PRiNTelligent. . . . In a nutshell
  15. 16. <ul><li>CUSTOMER CASE STUDIES </li></ul>
  16. 17. Client : MNC Bank Pain Solution Gain De-centralized Ordering from multi locations eProcurement Solution Click4Cartridge implemented All User requests need Admin approval No track by Admin on procurement User-wise & Printer-wise order reports Tight control over orders Huge Consumable cost Replace OEM with Reman cartridges Reduced consumable cost by 40% Demand-supply mismatch Real time order tracking and same day dispatch Just-in-time supplies Out-of Toner or Excess Inventory situations Order projection based on historic data Inventory rationalization
  17. 18. Client : MNC Bank <ul><li>Key achievements </li></ul><ul><li>No out of stock or excess inventory situations </li></ul><ul><li>Zero rejections till date </li></ul><ul><li>Delivery Lead time : Same day to 48 hours </li></ul><ul><li>Reduced Carbon Footprint </li></ul><ul><li>Bank showcases this as a good Corporate Social Social Initiative </li></ul>
  18. 19. Client : Large Retail Chain <ul><li>Scenario </li></ul><ul><ul><li>Stores in 40 locations in India </li></ul></ul><ul><ul><li>8 to 10 locations being added in 2010 </li></ul></ul><ul><ul><li>AMC was outsourced at a huge cost (12% of Printer Cost) </li></ul></ul><ul><ul><li>De-centralized Buying of OEM cartridges </li></ul></ul><ul><ul><li>Over 120 HP printers with different toner models </li></ul></ul><ul><ul><li>Different toner prices in different states </li></ul></ul><ul><ul><li>Print volume : 1.2 to 1.4 million pages a month </li></ul></ul><ul><li>Problem </li></ul><ul><ul><li>Huge cost of consumables & AMC </li></ul></ul><ul><ul><li>Ordering was de-centralized with no effective control over users </li></ul></ul><ul><ul><li>Admin had no track on the amount of Toners users were ordering </li></ul></ul><ul><ul><li>There was constant mismatch between order and delivery leading to “Out of Toner” or “Excess Stock” situations </li></ul></ul>
  19. 20. Client : Large Retail Chain <ul><li>Solution </li></ul><ul><ul><li>Single per page cost for all 120 printers in all 40 locations with AMC cost in-built </li></ul></ul><ul><ul><li>Print Tracking Solution implemented within 48 hours with Toner alerts </li></ul></ul><ul><ul><li>eProcurement system was configured to allow online toner ordering. </li></ul></ul><ul><ul><li>Helpdesk set up at Head Office </li></ul></ul><ul><ul><li>Within 5 days of “Go live” Toners with capacity of 2.3 million pages (2 months print output) were dispatched to all 40 locations. </li></ul></ul>
  20. 21. Client : Large Retail Chain <ul><li>Key achievements: </li></ul><ul><ul><li>Printing costs are down by 40% due to Recycled/Remanufactured cartridges </li></ul></ul><ul><ul><li>AMC costs now covered within consumable costs </li></ul></ul><ul><ul><li>Total control over orders by users </li></ul></ul><ul><ul><li>Real time info on deliveries </li></ul></ul><ul><ul><li>MIS reports available user-wise, printer-wise </li></ul></ul><ul><ul><li>Production pre-planned based on consumption pattern </li></ul></ul><ul><ul><li>New printers in the 8-10 locations coming up will not have any Capex. </li></ul></ul>
  21. 22. Large Insurance Company <ul><li>Scenario </li></ul><ul><ul><li>Offices in over 400 locations in India </li></ul></ul><ul><ul><li>Total Printer fleet size : 1250 </li></ul></ul><ul><ul><li>Buying only mix of OEM and Reman cartridges </li></ul></ul><ul><ul><li>Multiple vendors in multiple states </li></ul></ul><ul><ul><li>  </li></ul></ul><ul><li>Problem </li></ul><ul><ul><li>Dealing with too many vendors </li></ul></ul><ul><ul><li>The client wants Vendors who can provide Pan India Service and Supplies </li></ul></ul><ul><ul><li>No tracking of printing across printers </li></ul></ul><ul><ul><li>Quality issues with existing vendors </li></ul></ul><ul><ul><li>Ordering was de-centralized with no effective control over users </li></ul></ul><ul><ul><li>Admin had no track on the amount of Toners users were ordering </li></ul></ul>
  22. 23. Large Insurance Company <ul><li>Solution </li></ul><ul><ul><li>Our Web-based eProcurement System was set up to aggregate orders and put an approval system in place. </li></ul></ul><ul><ul><li>Print Tracking Software was installed to track printing </li></ul></ul><ul><ul><li>AMC covered in the cost of the Toner </li></ul></ul><ul><ul><li>SLA signed with Escalation Matrix to resolve printer issues within 72 hours </li></ul></ul><ul><ul><li>Tied up with Logistics company for dispatches to remote locations in India </li></ul></ul>
  23. 24. <ul><li>To add PRiNTelligence to your Enterprise contact: </li></ul><ul><li>Cartridge Junction (India) Pvt. Ltd </li></ul><ul><li>Phone: +91 22 67109705/67476748 </li></ul><ul><li>Mobile : 09619090910/09820084423 </li></ul><ul><li>Fax: + 91 22 67109723 </li></ul><ul><li>Email: [email_address] </li></ul><ul><li> </li></ul>