Kaiser Permanente's Innovation Journey, presented by Marilyn Chow and Ted Eytan

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The Kaiser Permanente Innovation System is people, spaces, tools, networks, methodologies that an organization has in place to support continuous innovation. It’s in our DNA, which means that any problem we encounter, whether identified by our senior leaders or our frontline staff, is seen as an opportunity to make patient care better, more affordable, more accessible.

With that in mind, we would like to spend the next 30 minutes introducing you to five innovations that are portrayed on the Center’s digital walls, and to people here from Kaiser Permanente who you’ll want to meet and learn more from.

Presentation given at the DC Health Innovation Summit, part of DC Health Innovation Week, 2011 (http://tedeytan.com/tag/dc-health-innovation-week)

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Kaiser Permanente's Innovation Journey, presented by Marilyn Chow and Ted Eytan

  1. 1. The Kaiser Permanente Innovation Journey 5+1 Innovations we would like you to know about Marilyn P Chow, RN, DNSc, FAAN Ted Eytan, MD MS MPH Vice President, Patient Care Services Director, The Permanente Federation twitter: tedeytan June 10, 2011 • Health Innovation Summit, Washington, DC© 2011 The Permanente Federation, LLC
  2. 2. 1 • Complete Careproactive, team-based care that touches the patientbefore, during, after, and between visits 2
  3. 3. 1 • Complete Careproactive, team-based care that touches the patientbefore, during, after, and between visits 3
  4. 4. 1 • Complete Careproactive, team-based care that touches the patientbefore, during, after, and between visits 4
  5. 5. 2 • The Equity DotUnderstanding disparities to deliver culturally competent care 5
  6. 6. 2 • The Equity DotUnderstanding disparities to deliver culturally competent care 6
  7. 7. HEALTH CAREIN AMERICAIS TOO OFTENUNEQUALToday, more than 50 percent ofAmericans and 75 percent ofCalifornians without health carecoverage are Latinos and otherpeople of color. Uninsured men,women, and children are far morelikely to get sick and forego caresimply because they lack coverage.This is a national disgrace. Wespend 2.5 trillion dollars on carein this country. We can and shouldachieve universal coverage.It’s overdue.To learn more about disparitiesin today’s health care in America,visit kp.org/healthdisparities. 2 • The Equity Dot Understanding disparities to deliver culturally competent care 7
  8. 8. 3 • Transition Care Programhelping patients transition safely from hospital to home and 8reduce preventable readmissions
  9. 9. 3 • Transition Care Programhelping patients transition safely from hospital to home and 9reduce preventable readmissions
  10. 10. 4 • Innovation Infrastructure 10Innovation Center | Advanced Technology Group | Fund | Hunters | Learning Network
  11. 11. 1 PROTOTYPING SPACE 2 HOSPITAL4 HOME 3 MEDICAL OFFICE 4 • Innovation Infrastructure 11 Innovation Center | Advanced Technology Group | Fund | Hunters | Learning Network
  12. 12. 5 • KP MedRite and NKE+Designing and implementing human-centered solutions to improve the 12care experience and work experience of members and care teams
  13. 13. KP MedRite5 • KP MedRite and NKE+Designing and implementing human-centered solutions to improve thecare experience and work experience 13
  14. 14. Nurse Knowledge Exchange Plus5 • KP MedRite and NKE+Designing and implementing human-centered solutions to improve thecare experience and work experience 14
  15. 15. +1 • Prepaid, Integrated Health CareOur original innovation 15
  16. 16. +1 • Prepaid, Integrated Health CareOur original innovation 16

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