ePatient2010: Why Participation Changes Things for Health Care

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Ted Eytan, MD, MPH, Kaiser Permanente | Danny Sands, MD, MPH, Cisco
Moderated by “e-Patient Dave” deBronkart
When patients are empowered and participatory, it changes everyone’s role – and needs. e-Patient Dave will lead a discussion with two true thought-leaders, Dr. Danny Sands of Cisco Systems and Beth Israel Deaconess Medical Center, and Dr. Ted Eytan of Kaiser-Permanente and Clinovations

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ePatient2010: Why Participation Changes Things for Health Care

  1. 1. Why participation MPH • KAISER PERMANENTE • THE PERMANENTE FEDERATION TED EYTAN, MD, MS, changes things for health care twitter: tedeytan © 2010 The Permanente Federation, LLC Photo: M.V. Jantzen, Washington, DC : http://flic.kr/p/5oFnjF 1
  2. 2. Kaiser Permanente physician : 2007 Victor Silvestre, MD Oakland, CA 2
  3. 3. Kaiser Permanente member: 2010 Registered members 3,200,000 Second Quarter 2010 2,663,429 e-mails sent to doctors 2,400,000 2,034,488 prescriptions refilled 1,600,000 And... Patient-Physician e- 800,000 mail associated with better quality scores (Zhou YY, Kanter MH, Wang JJ, Garrido T. Improved Quality At Kaiser Permanente Through E-Mail Between Physicians And Q3 ‘03 Q1 ‘05 0 Patients. Health Affairs. 2010 ;29(7): Q1 ‘07 Q1 ‘08 1370-1375.) Q2 ‘10 Source: Kaiser Permanente Internet Services Group Web Analytics 3
  4. 4. Changing our ability to prevent illness 100% 90% 80% NCQA 2009 70% 90th Percentile 60% 50% 2006 2007 2008 Hawaii Region Source: Kaiser Permanente Integrated Analytics; Data is for commercial enrollees only; When I Grow Up (Hawaii) - Kaiser Permanente YouTube Channel - http:// www.youtube.com/kaiserpermanenteorg Breast Cancer Screening • HEDIS 2009 4
  5. 5. Our ability to include patient and family (new My health manager pharmacy center) Convenient dropdown box to refill prescriptions for “Act for a family member” Add someone to your list Option to refill a prescription for someone else (prescription number needed) 5
  6. 6. The way we grow our physical presence 6
  7. 7. Some things will never change Sidney Garfield, MD summed things up … in a simple phrase, “The people of this country ... donʼt want to get sick.” “History of Total Health” blog: http://www.kaiserpermanentehistory.org/ 7
  8. 8. Integrated Care: 2010 Kaiser Permanente YouTube Channel - http://www.youtube.com/kaiserpermanenteorg 8

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