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Consumer e-Health : A new era of listening        Acceleration and Tipping Points, ONC Meeting, 11/17/11        Ted Eytan,...
Tweet us! @tedeytan • @kpnewscenterThursday, November 17, 11                                         2
Primary Care only happens here?Thursday, November 17, 11            3
Thursday, November 17, 11   4
23 seconds        Listening, pre-2000                              18 seconds       Length of patient       opening statem...
Thursday, November 17, 11   6
3.7 million members connected, via kp.org                                               4,000,000 members                 ...
and 350,000 Caregivers , too               Parents and Children acting on behalf of loved ones                            ...
Listening, 2011        §8.3 million secure emails sent        §20 million test results viewed        §45 million clinic...
“Before, health care was                                           something that happened at a                           ...
Better care: Blood pressure controlled                                              85%                                   ...
Better care: Blood pressure controlled                            Significant? How        85%                            a...
Thursday, November 17, 11   13
Failure to Notify, Abnormal Tests                            Lab   7.1%         92.9%           An EHR did NOT close this ...
What will happen next?                     15Thursday, November 17, 11       15
Audrey Crist, MD, Family Physician, Portland, OregonThursday, November 17, 11                                             ...
Book                            appointments,                             send email,                            get labs,...
Thursday, November 17, 11   18
Wish you were here,                            Colorado SpringsThursday, November 17, 11                         19
Thursday, November 17, 11   20
Thursday, November 17, 11   21
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2011 ONC Annual Meeting - Ted Eytan, MD - Ignite Presentation

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"Acceleration and tipping points : Consumer e-Health" 11/17/2011

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Transcript of "2011 ONC Annual Meeting - Ted Eytan, MD - Ignite Presentation"

  1. 1. Consumer e-Health : A new era of listening Acceleration and Tipping Points, ONC Meeting, 11/17/11 Ted Eytan, MD MS MPH • Kaiser Permanente • The Permanente Federation • twitter: tedeytan © 2011 The Permanente Federation, LLCThursday, November 17, 11 1
  2. 2. Tweet us! @tedeytan • @kpnewscenterThursday, November 17, 11 2
  3. 3. Primary Care only happens here?Thursday, November 17, 11 3
  4. 4. Thursday, November 17, 11 4
  5. 5. 23 seconds Listening, pre-2000 18 seconds Length of patient opening statement before “redirection” 1984 1999Thursday, November 17, 11 5
  6. 6. Thursday, November 17, 11 6
  7. 7. 3.7 million members connected, via kp.org 4,000,000 members 2,000,000 members 2003 2005 2007 2009 6/2011Thursday, November 17, 11 7
  8. 8. and 350,000 Caregivers , too Parents and Children acting on behalf of loved ones 350,000 caregivers 275,000 caregivers 2010 200,000 caregivers 8/2011Thursday, November 17, 11 8
  9. 9. Listening, 2011 §8.3 million secure emails sent §20 million test results viewed §45 million clinical telephone calls §Tweeting @KPMemberserviceThursday, November 17, 11 9
  10. 10. “Before, health care was something that happened at a hospital. Now I can own it.” “I’d be up a creek….”Thursday, November 17, 11 10
  11. 11. Better care: Blood pressure controlled 85% KP member 73% US 90th % 60% 2005 2006 2007 2008Thursday, November 17, 11 11
  12. 12. Better care: Blood pressure controlled Significant? How 85% about p<0.0001 + email 73% US 90th % 60%2005 2006 2007 2008Thursday, November 17, 11 12
  13. 13. Thursday, November 17, 11 13
  14. 14. Failure to Notify, Abnormal Tests Lab 7.1% 92.9% An EHR did NOT close this gap!Thursday, November 17, 11 14
  15. 15. What will happen next? 15Thursday, November 17, 11 15
  16. 16. Audrey Crist, MD, Family Physician, Portland, OregonThursday, November 17, 11 16
  17. 17. Book appointments, send email, get labs, visit summariesThursday, November 17, 11 17
  18. 18. Thursday, November 17, 11 18
  19. 19. Wish you were here, Colorado SpringsThursday, November 17, 11 19
  20. 20. Thursday, November 17, 11 20
  21. 21. Thursday, November 17, 11 21

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