Mobile Marketing 2.0


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What will Mobile Marketing 2.0 look like? Certainly nothing like the Web but mixing Mobile Apps and the most personal Marketing channel, there is a clear opportunity to engage in a deep conversation with the fans of your brand & products. So, do not wait tomorrow, start doing it today!

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  • Ladies en Gentleman, good morning ! My name is Luc Jacobs from the company BlueTalk and what I will try to do in the next 30 minutes is to share with you our views on what mobile marketing might look like in the coming years and how you might use it to do what marketing is all about in the end: acquire, maintain and keep a long lasting relation with happy customers.
  • But first, let me say a word about BlueTalk. We started in 2006 and have as main core activities to develop mobile applications in order to monetize in one way or the other the assets represented by contents, brands and communities. We are therefore managing our own bluetooth network, I will come back on that in the next slide and we also provide consultancy. Here you will find a number of our reference customers. 03-07-10
  • As said, in the marketing field, we have our own bluetooth « proximity marketing » network established in partnership with the company JC Decaux, famously known for their Street furniture, and Kinepolis, the Belgian Megaplex group. We have the mobile applications activities and finally the consultancy activities.
  • So, sorry to start with a boring “numbers” slide that you have or will maybe see 100 times here but I wanted to put the things in perspective when it comes to Mobile: At the end of 2008, we had 4 billions mobile subscribers. 1/3 of that is coming from developing countries and China alone has passed the 600 millions mark. The total revenues of the mobile telecoms is about 750 Billions USD and on top of that 70 Billions for infrastructure and 140 Billions for the devices. The SMS revenue totaled 95 Billions to date , so more than box office, DVD sales and rentals, music and video games industry combined ! Nearly 1 billions people access the internet via their mobile and we sell about 1,2 billion handsets per year (39% being in the hands of one manufacturer, Nokia).
  • So, what are the “so-called” Guru’s saying about Mobile Marketing? From 2,2 Billions USD in 08 this market should grow to 3 billions in 2011 if you listen to Informa and 16 billions if you listen to IDC. Strategy analytics, ABI research even speaks of 24 Billion USD in 2013... Can I remind you from what we just saw that this means that even the most optimistic guru’s view the market in 2011 being just 1/5 of what SMS revenues are today!? So what is this mobile markting market really going to be???
  • Let’s first ask ourselves, what is mobile marketing going to be in itself??? Is this going to be sponsored links, pop-up pages and banners? All those things that we have fought against on the so-called “wired” web? Yes of course there is going to be some of this, but let’s be serious, would you accept this kind of marketing on your phone? For those interested to develop these, the Mobile marketing assoctiation (yes there is an association!) specifies or, shoudl I say advises, the kind of banners that are acceptable for the phones...
  • In the end, in order to define why is mobile a good marketing vector, let’s define some of its specifics... So it provides...
  • Now, to understand what might be going on on the mobile side, let’s first have a look at what happened on the famous participative Web or Web 2.0. as we call it. I will not go here into details of what it is because you have certainly heard it somewhere else in the conference but what you will realize is that in the end, what this all generated, are just simple and plain conversation between people but online...
  • I like to remind that sentence of Seth Godin, one of the Guru’s of Web 2.0 (a real Guru this time! ;-) saying that, it’s not about technology, it’s about people having conversations and connecting with one another, and this is what lasts online !
  • Here is another slide, inspired by the book of Seth Godin, “Purple Cow”, and I promise, I am not paid by him or his agent, but I highly recommend you to read this book, and it’s about creating content that is remarkable ! Start fueling conversation between people, help them to share it between one another, help them sharing learning, experiences and emotions. So it will be much more easier to define who are your fans in the market and they will spread the word like a wildfire !
  • Another way of looking at this, and I promise this is my last referral to Seth is what he calls “Flipping the funnel”: From a shouting marketing communication that hopes that by raising exposure, multiplying audience times frequency, you will go to a a conversationnal marketing, multiplying engagement times interactivity, where basically you help people to live interesting experiences and have something to talk about, so, have them spread the words.
  • So if you bring this back to mobile and realize that in the end Mobile is today the first Peer-to-Peer worldwide platform (remember those 4 billions people), the “only” thing you need to do in order to use this correctly as a marketing vector, is just like on the web, give the people something to talk about !
  • This means also that you will have to accept to lose some of your control, also in the mobile world. And from a linear experience evolve to a networked world of experiences.
  • So, in this new mobile experience era: Loyalty is dead... And of course the implementation is more difficult than just putting shouting banners and mini-screens pop-ups ! ;-))
  • If you do not believe that Content is going to become the Currency, look here. Vodafone has signed an agreement with the Music Majors in order to ditribute their Music without any DRM. In small here, I will read a comment from Douglas Merrill, COO of EMI Music: « With its international reach and commitments to music, Vodafone is taking a major step forward for our industry ». Would you have imagined such a declaration from a Major music company commenting on Music being distributed without any DRM’s just one year ago???
  • Another interesting article from Mobile Europe and based on a study by as mobile social network provider amongst 2500 respondents: 75% of active social network users would like to get a link to their operator or mobile manufacturer portal on their community site ! This means that your customers are out there and they want to get in contact with you !
  • So, let’s have a quick look at how you can enable a much more compelling user experience. First let’s seduce them with a great sexy looking user interface. Not the ones that are estetically nice but do not add any value but an GUI that basically facilitates the navigation through a tiny screen and enhance the overall experience. It is also by the way important, for the marketeers, important to measure and analyze anything happening here afterward.
  • Then make it availalbe to the mass of your end-users, not only the ones running around with Smartphones in their pocket, although this quantity will increase in Belgium thanks to Mr. Van quickenborne joint sales acceptance, but also the basic phones sometimes used by teenagers or elderly. Of course being present on the iPhone is nice but is not enough since the iPhone only represents 1% to 1,5% penetration in our regions (11 Milions iPhones sold in 2008, 45 millions foreseen in 2009).
  • Then when in their applications, make sure they get an easy to use, compelling user experience. Response time must be minimal, less than 2 seconds or even less than 1 second, interesting content and functionalities should be only 1-Click-away and all this will ensure that you get sticky apps where users will comeback over and over again.
  • Finally, to engage in the conversation, add special social network functionalities to it like profiling, status updates, messaging, media (audio, foto and video) sharing, rate or blog over that content or a status update, show them a calendar of events they can select and find groups of people participating and comment anything they enter in there…
  • And finally, if you want this to work, give them some exciting content to talk about !
  • Thank you !
  • Mobile Marketing 2.0

    1. 1. Mobile Marketing 2.0 “From bluetooth till mobile app’s” Mobile Marketing Forum 2009 May 13th, 2009 Le Méridien Luc Francis Jacobs
    2. 2. About BlueTalk <ul><li>Founded in 2006 </li></ul><ul><li>Core Activities: Java Client-Server based mobile application development with focus on monetization of Contents, Brands & Communities, manage our own Bluetooth networks & Consultancy. </li></ul><ul><li>Some references: </li></ul>
    3. 3. Mobile Solutions Experts <ul><li>Mobile Marketing </li></ul><ul><ul><li>Bluetooth networks </li></ul></ul><ul><ul><li>Appstore presence </li></ul></ul><ul><ul><li>Tailor made </li></ul></ul><ul><li>Mobile Applications </li></ul><ul><ul><li>Offline </li></ul></ul><ul><ul><li>Interactive </li></ul></ul><ul><ul><li>Branded clients </li></ul></ul><ul><ul><li>Mobile Social Networking </li></ul></ul><ul><li>Services </li></ul><ul><ul><li>Consultancy </li></ul></ul><ul><ul><li>Campaign creation </li></ul></ul><ul><ul><li>Campaign programmation </li></ul></ul><ul><ul><li>Project management </li></ul></ul><ul><ul><li>Support, maintenance & installation </li></ul></ul>
    4. 4. Some Basics about Mobile <ul><li>4.0 Billions mobile subscribers e.o. 08 (61% penetration) </li></ul><ul><li>Mobile telecoms 2008 total revenues $742 Billions </li></ul><ul><li>SMS Revenues 2008: $95 Billion (ITU) </li></ul><ul><ul><li>(More than Cinema, DVD, Music & Video games combined !) </li></ul></ul><ul><li>Mobile data content $56 Billion in 2008 </li></ul><ul><li>SMS used by 2,8 Billion people EOY 2008 </li></ul><ul><li>988 million people access the internet by mobile. </li></ul><ul><li>Total 2008 Handset sales 1.200 Billion units </li></ul><ul><li>82% of the population never turns off his mobile phone! </li></ul><ul><li>The mobile phone screen has worldwide more eyeballs than television ! </li></ul>Data on courtesy of Tomi T Ahonen
    5. 5. What they say about Mobile Marketing... From 2,2 Billion USD in 2008, Mobile Marketing should grow to 11,4 Billions USD in 2011 according to Informa, 16 Billions USD according to IDC… In Europe (BUSD) Worldwide (BUSD)
    6. 6. Is this going to be Mobile Marketing?? On courtesy of
    7. 7. Why Mobile as a Marketing vector? <ul><li>It’s yours, its personal, it’s never shared, even with.. </li></ul><ul><li>It’s always on, until the battery runs out </li></ul><ul><li>It’s always with you, until you loose it </li></ul><ul><li>It is at the point of consumption, unless you forget it </li></ul><ul><li>You can use it to do useful stuff, like payment </li></ul><ul><li>It is at the point of creation... </li></ul>Provides personalisation, location, attention & metadata to die for ! On courtesy of Tony Fish
    8. 8. The Intelligent web Harnessing collective Intelligence Harnessing collective Intelligence Data is the Intel inside End of the s/w Release cycle Light wt Programming models S/W above a Single device Rich user experience Web As A Platform Web 2.0 SaaS Source O’Reilly Media “ Social media is people having conversations online”
    9. 9. And it’s not about the TECHNOLOGY &quot;Over and over again, connecting people with one another is what lasts online. Some folks thought it was about technology, but it's not.“ Seth Godin Image:
    10. 10. Make it as easy as possible for your fans to find it and spread the word Help people to learn from each other, create mass of conversations, then get talked about Create content and services that are worth passing on SO, CREATE CONTENT THAT IS REMARKABLE
    11. 11. SETH GODIN – ‘FLIPPING THE FUNNEL’ Ref: Marketing spend generates traffic Some of that traffic sticks Users are inspired and enabled to talk about your product They spread the message around the network
    12. 12. mobile content Harnessing Collective Intelligence Capturing Content at the Point of inspiration Extending the web Mobile web 2.0 I am a tag my identity multilingual mobile access digital convergence mobile search AJAX/ widgets Uniquely mobile Location On courtesy of Tony Fish “ Mobile is THE P2P network where people can share experience’s”
    13. 13. What about the Customer Experience? LINEAR Scheduled Appointment Sit back Messages NETWORKED On demand Whenever, wherever Participative Experiences We control the way it is delivered We allow you to play with it, pass it on Content we think you’d like Content we know you like (because you’ve told us)
    14. 14. To summarize, in this new mobile era... <ul><li>Loyalty is Dead </li></ul><ul><li>Trust is the Challenger </li></ul><ul><li>the Princes are Editors </li></ul><ul><li>the Princesses are Sense and Simplicity </li></ul><ul><li>Attention is Queen </li></ul><ul><li>Metadata is King </li></ul><ul><li>Content is the Currency </li></ul><ul><li>And the implementation is much more difficult !!! ;-) </li></ul>
    15. 15. You want an evidence of this? Mobile Europe, March 2009 Edition
    16. 16. Straight from the Horse’s mouth! Mobile Europe, March 2009 Edition
    17. 17. So, Take a Great User Interface…
    18. 18. Target the devices in their pockets... <ul><li>Not only the iPhone ! ;-) </li></ul><ul><li>Java (J2ME) is available on 92% of the devices </li></ul>
    19. 19. Ensure delightful “Ease of use”… Fast Response time «1 -Click away» « Sticky » Apps
    20. 20. Add Social Network functionalities… Profile Status Messages Share Media Rate/Blog Events/Calendar Groups
    21. 21. And give them content to die for ! Video from Fox
    22. 22. Thank You ! For more information: Luc Jacobs Business Development & Strategy +32 475 92 99 81 [email_address] Get your mobile demo by activating Bluetooth on your Mobile or surf to