Say "Yes" to change

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Keynote speech on "Say "Yes" to Change" delivered by Ted Chan, Principal Consultant, to MINDEF on how to lead and motivate the team in the face of change; how they can turn challenges into …

Keynote speech on "Say "Yes" to Change" delivered by Ted Chan, Principal Consultant, to MINDEF on how to lead and motivate the team in the face of change; how they can turn challenges into opportunities in the journey toward excellence.

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  • 1. Say“Yes”to Change Copyright @ Thinking Trends Pte Ltd 2014 Ted Chan Principal Consultant
  • 2. Winston Churchill “To improve is to change; to be perfect is to change often.” 30  %   Copyright @ Thinking Trends Pte Ltd 2014
  • 3. Success of Change Effort… %   Copyright @ Thinking Trends Pte Ltd 2014
  • 4. Forces of Change External •  Technology •  Economy •  Market Niche •  Social Needs and Values •  Government policies Internal •  Innovation •  Leadership & Vision •  Workforce Demographics •  Employee Dissatisfaction •  Performance Failures Copyright @ Thinking Trends Pte Ltd 2014
  • 5. Transformation metamorphosisjourney CHANGE •      Copyright @ Thinking Trends Pte Ltd 2014
  • 6. Emo( •      Emotional Wilderness Journey  to    Excellence   Copyright @ Thinking Trends Pte Ltd 2014
  • 7. Journey to Excellence Copyright @ Thinking Trends Pte Ltd 2014
  • 8. Emotional Wilderness New Beginning •  Denial •  Shock •  Anger •  Stress •  Enthusiasm •  Hope •  Acceptance •  Impatience •  SkepticismEnding –Letting Go Copyright @ Thinking Trends Pte Ltd 2014
  • 9. Emotion and Motivation e<mot>ion <mot>ivation “Motere” = to move Without emotions - not motivated to anything Copyright @ Thinking Trends Pte Ltd 2014
  • 10. Ques(on:  my  role   What happens when stuck? •  Stomach pains •  Headaches •  Hypertension •  Increased conflicts at home •  Absenteeism •  Chronic depression Disease Dis-ease? =   Copyright @ Thinking Trends Pte Ltd 2014
  • 11. What’s my role? Copyright @ Thinking Trends Pte Ltd 2014
  • 12. How to lead,motivate and help others in this Change Journey? Copyright @ Thinking Trends Pte Ltd 2014
  • 13. 1. All people are motivated Copyright @ Thinking Trends Pte Ltd 2014
  • 14. People are motivated primarily by Fun Pain Pride Copyright @ Thinking Trends Pte Ltd 2014
  • 15. 2.People will resist Change Copyright @ Thinking Trends Pte Ltd 2014
  • 16. •  Job Security •  Psychological Comfort •  Control over One’s Future •  Purpose/Meaning •  Competence •  Social Connections Perceived Losses •  Territory •  Future Opportunities •  Power •  Social Status •  Trust in Others •  Independence and Autonomy Copyright @ Thinking Trends Pte Ltd 2014
  • 17. 3.  You can’t change people, just their behaviour Copyright @ Thinking Trends Pte Ltd 2014
  • 18. 1.Get onto the same wavelength Copyright @ Thinking Trends Pte Ltd 2014
  • 19. W I I F M ? Copyright @ Thinking Trends Pte Ltd 2014
  • 20. a)  Listen,Listen,Listen b)  Ask Questions c)  Keep your message simple 1.Get onto the same wavelength Copyright @ Thinking Trends Pte Ltd 2014
  • 21. People do not care how much you know until they know how much you care John Maxwell Copyright @ Thinking Trends Pte Ltd 2014
  • 22. 2.Pull,not Push Copyright @ Thinking Trends Pte Ltd 2014
  • 23. Pushing and Pulling Behaviour Push Behaviour •  Talk too much •  Talk in terms that make sense to us •  Don’t listen to their point of view •  Use prescriptive language –like ‘should’,‘ought’and ‘can’t’. •  Leading and evaluative questions Pull Behaviour •  Seek information •  Ask question to help the other person ‘rethink’their position •  Build on their suggestions Copyright @ Thinking Trends Pte Ltd 2014
  • 24. 3.Reward and Reinforce Copyright @ Thinking Trends Pte Ltd 2014
  • 25. Resilience is key to sustaining Change Summary   Copyright @ Thinking Trends Pte Ltd 2014
  • 26. tedchan@thinkingtrends.com Copyright @ Thinking Trends Pte Ltd 2014