IT Agility: The Phenomenology of Virtualization, Consumerization, and Organizational Change


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  • June 21, 2012

    Race to the Top education reform is pushing our public K-12 institutions to deliver greater achievements with less funding. Ted Love, from the Phoenix School District will share their approach to doing more with less. Using the technology shift of desktop virtualization as their momentum, the IT team in Phoenix has taken on a new identity, new roles, and new core values. This transformation is just the beginning as we set about the path of building true 21st century schools. The lesson to be shared is that innovation in a time of fiscal crisis requires skillfull leadership from IT.
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IT Agility: The Phenomenology of Virtualization, Consumerization, and Organizational Change

  1. 1. Ted Love - IT Agility IT Agility: The Phenomenology ofVirtualization, Consumerization, and Organizational Change Theodore Love Director of Technology Phoenix Central School District @ted_love
  2. 2. Ted Love - IT Agility THOUGHT EXPERIMENT • Shareholders decide that your organization has been significantly falling behind the competition and that the entire business will have to be conducted differently in the future in order to be competitive • The product will be created to new standards within one year • The new evaluation system will give each employee a score out of 100 points – based 60% on a 99 criterion rubric and 40% on the measurable profitability added to the product by the employee • The budget will be reduced, and employment cuts will be made Creative Commons Attribute:
  3. 3. Ted Love - IT Agility How should IT respond? • Lead? • Follow? • Get out of the way? • What would you have done differently leading up to these events? Creative Commons Attribute:
  4. 4. Ted Love - IT AgilityNew York was awarded $700 million in funding from theFederal Education Department’s “Race to the Top” in returnfor:• New statewide curriculum based on the Common Core standards• Districts will create and administer Common Interim Assessments (CIA) for Data Driven Instruction (DDI) and teachers will measure annual Student Learning Objectives (SLO)• New computer-based assessments from the Partnership for Assessment of Readiness for College and Careers (PARCC)• NYSED is creating an Instructional Reporting and Improvement System (IRIS) Education Data Portal (EDP)• Revised Annual Professional Performance Review for teachers (APPR)• Fund school turnaround for the poorest performing schools Creative Commons Attribute:
  5. 5. Ted Love - IT Agility Fundamental Belief #1 I believe that the biggest revolution of public education since the formation of the central school district (1925) is about to take place and that technology will play a crucial role.
  6. 6. Ted Love - IT Agility Fundamental Belief #2 I believe that IT teams can simultaneously meet and exceed the ever increasing demands of our end-users and do so in a way that is simpler and more efficient to manage and maintain.
  7. 7. Ted Love - IT Agility Phoenix Central School District 2009-present  Reduced IT staff  Reduced equipment and supplies budgets  Increased IT department responsibilities  Increased # of teacher and student workstations  Reduced power consumption
  8. 8. Ted Love - IT Agility One Step at a Time  Capital Project (09,10)  Application Virtualization (ongoing)  Network redesign (09)  Virtual Desktops VDI (11)  Thin clients (09,12)  Server Virtualization (09,11)  Novell -> Microsoft (09)  User Profile Virtualization (11)  Remote Desktop Session Host (RDSH) (09,10)  Disaster Recovery (12)  Storage Area Network (09,11)  WiFi (12)
  9. 9. Ted Love - IT Agility “…we’re not VDI haters. We actually love VDI! (Seriously!) What we don’t like is when VDI gets a bad name when it fails because people try to use it for the wrong reasons.” (83) “If you look at the commonalities of why people choose to use desktop virtualization you see that they’re not trying to replace Windows and they’re not trying to virtualize 100% of their desktops. That means the even in the companies that have chosen to implement desktop virtualization, there are still a lot of traditional, physical Windows-based desktop and laptops in their environment.” (132-133) – Brian Madden
  10. 10. Ted Love - IT Agility Goals for Phoenix Desktop Virtualization  Centralize management of desktops  Reduce footprint by having a lightweight end device  Consolidate and share compute resources  Benefit: flexibility of user device agnosticism
  11. 11. Ted Love - IT Agility Effects of Desktop Virtualization  Desktop technicians become desktop architects  Better desktop management benefits all desktops (physical and virtual)  Percentage of logged technician time spent on troubleshooting went from 29.7% to 7.4% over five years
  12. 12. Ted Love - IT Agility 50.0 45.0 40.0 35.0 30.0 25.0 Troubleshooting Configuring 20.0 Updating 15.0 Installing Imaging 10.0 5.0 0.0
  13. 13. Ted Love - IT Agility
  14. 14. Ted Love - IT Agility"U.S. public schools have been largely impervious to the productivitygains that other sectors have realized from technology, for two mainreasons. First, until recently, they hadnt widely adopted technology:Education ranked dead last, a 2002 Commerce Department studyreported, in deployment of technology relative to number ofemployees. Second, when technology was deployed, it wasnt beingused to do anything different - a problem many industries have longsince confronted and resolved.“ Harvard Business Review, March 2012
  15. 15. Ted Love - IT Agility• School of One in NYC gives each child an individualized daily scheduled called their "playlist“• By October 2011 Khan Academy had 2600 videos and sees 39 million pageviews and 3.5 million unique visitors per month (• Blackboard purchased by an investor group last July for $1.64 billion• The Software and Information Industry Association (SIIA) and consultant John Richards of cs4ed consulting estimated that the edtech software market size is at approximately $7.5 billion( Creative Commons Attribute:promises-of-edtech-investments)
  16. 16. Ted Love - IT Agility @ASUSkySong Education Innovation Summit April 16-18, 2012
  17. 17. Ted Love - IT Agility #novaedu at Microsoft – Reston, VA June 1-3, 2012
  18. 18. Ted Love - IT Agility New Schools Venture Fund – Aspen Institute #nsvfsummit June 12-13, 2012
  19. 19. Ted Love - IT Agility #launchedu at Microsoft – Mountain View, CA June 12-13, 2012
  20. 20. Ted Love - IT Agility 0Aj0vmJwi1Vq3dE9LX1M5MnFyTXhyZXFTZDY1bDZrZ0E
  21. 21. Ted Love - IT Agility Education is going to look different and be delivered differently. Who is working with Principals and Superintendents to navigate? To be effective at the local level will require an IT team who can operate with the agility to adapt and survive within the fast pace of rapid change OR… be outsourced entirely Creative Commons Attribute:
  22. 22. Ted Love - IT Agility Creative Commons Attribute:
  23. 23. Ted Love - IT Agility Questions?
  24. 24. Ted Love - IT Agility Thank You! Theodore Love Director of Technology Phoenix Central School District @ted_love