GonçAlo Caseiro

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  • Demand (e.g., how do I know which services do citizens and businesses need?) Environment (e.g., the processes which allowed to a Spanish citizen to open a company. Does he has a tax number? But we really need it?) Regulation (e.g., what’s the best approach to my current legal framework?) Technology (e.g., can I really read a Spanish ID card? Do I recognize the certificates? How should I define a “citizen”?)
  • GonçAlo Caseiro

    1. 1. Crossborder services in the Iberian Peninsula The Malmö Declaration: Collaboration as an implementation driver Gonçalo Caseiro Member of the Board Agency of Public Services Reform, Portugal
    2. 2. Agenda <ul><li>Context and latest “news” from Portugal </li></ul><ul><li>Cross border eServices in the Iberian Peninsula </li></ul><ul><ul><li>Roadmap and services </li></ul></ul><ul><ul><li>Challenges but mostly… opportunities </li></ul></ul><ul><ul><li>Arising issues </li></ul></ul><ul><li>Malmo Declaration and Iberian Peninsula as an example of closer cooperation </li></ul>
    3. 3. Latest “news” from Portugal – inborder services Portuguese eProcurement platforms are dematerialized and use citizen card and certificates in its several phases. December 2009 Portuguese citizens can use citizen card to schedule a medical doctor using an online health portal. December 2009 First bank to completely dematerialize the opening of an account using citizen card February 2010 Point of Single Contact online in our Business Portal January 2010 ~ 3 million cards delivered to the citizens March 2010 19th citizen one stop shop opened in Cantanhede March 2010
    4. 4. Electronic Services in the Iberian Peninsula …from the agreement to European interoperability Supporting the transition of Europe to a leading knowledge-based economy Roadmap Mutual e-ID recognition PT- ES EU Agreement PT / ES 2009 2011 Stork eID interoperability SPOCS PSC interoperability Evolving EIF 2.0 … Millestones Projects on-line Company Registration Students using eID to access eUniversity while in Erasmus Program eAutentication in Citizen’s Portal 2010 ...
    5. 5. Electronic Services in the Iberian Peninsula …from the agreement to European interoperability Supporting the transition of Europe to a leading knowledge-based economy Roadmap Mutual e-ID recognition PT- ES eUnion Agreement PT / ES 2009 2011 Stork eID interoperability SPOCS PSC interoperability Evolving EIF 2.0 … Millestones Projects on-line Company Registration Students using eID to access eUniversity while in Erasmus Program eAutentication in Citizen’s Portal 2010 ...
    6. 6. Spanish DNI in Portuguese Business Portal eID mutual recognition, first in web channel, allowing to spanish investors to benefit from the multi-channel approach already in place… Multi Channel Contacts Live and electronic interaction Entrepreneur Example: create a company online
    7. 7. Electronic Services in the Iberian Peninsula …from the agreement to European interoperability Supporting the transition of Europe to a leading knowledge-based economy Roadmap Mutual e-ID recognition PT- ES eUnion Agreement PT / ES 2009 2011 Stork eID interoperability SPOCS PSC interoperability Evolving EIF 2.0 … Millestones Projects on-line Company Registration Students using eID to access eUniversity while in Erasmus Program eAutentication in Citizen’s Portal 2010 ...
    8. 8. Future eService interoperability regarding students* I want to get my final grades Authentication at the Portuguese System using the spanish DNI The Portuguese University System recgonize the spanish DNI and asks the Spanish identification system for the validity of it The spanish identification system validate the DNI DNI Validated Portuguese University displays information requested * To be piloted with two portuguese Universities
    9. 9. Electronic Services in the Iberian Peninsula …from the agreement to European interoperability Supporting the transition of Europe to a leading knowledge-based economy Roadmap Mutual e-ID recognition PT- ES eUnion Agreement PT / ES 2009 2011 Stork eID interoperability SPOCS PSC interoperability Evolving EIF 2.0 … Millestones Projects on-line Company Registration Students using eID to access eUniversity while in Erasmus Program eAutentication in Citizen’s Portal 2010 ...
    10. 10. Establish cross border services is an opportunity Promoting joint projects between Member States is a constant challenge to use eGovernment to reduce the administrative burden, improve organizational processes, review legal issues and security identity enrollment processes Portuguese Citizen Portuguese Company <ul><li>Opportunities </li></ul><ul><li>Improve eGovernment services </li></ul><ul><li>Increase trust and efficiency in public services </li></ul><ul><li>Quest how organizational processes can be improved </li></ul><ul><li>Reinforce trust and knowledge between member states </li></ul><ul><li>Learn about citizens and businesses needs </li></ul>Interoperability Spanish Public Administration Spanish Citizen Spanish Company Portuguese Public Administration
    11. 11. Arising Issues <ul><li>Security and Trust – Establishing best practices for the key enrolment processes of identification </li></ul><ul><li>(It’s not about the technology… ) </li></ul><ul><li>Legal and administrative regulation intra and inter states should promote administrative efficiency and simultaneously protect Citizen’s privacy </li></ul><ul><li>Interoperability – Semantic and data structure (example: establishing the European Interoperability Framework ; harmonizing the European Addresses – EURADIN 1 - Let’s not forget the society own infrastructure ) </li></ul><ul><li>Technology – Usually is not a big issue! </li></ul>1) Ministerial Declaration on eGovernment, Malm ӧ , 2009
    12. 12. <ul><li>We aspire to a vision whereby European governments are recognised for being open, flexible and collaborative in their relations with citizens and businesses 1 </li></ul>Malmo Declaration The vision… 1) Ministerial Declaration on eGovernment, Malm ӧ , 2009 We believe , regardless different cultures and distinct procedures , we could develop user-centric services that provide flexible and personalised ways of interacting with public administrations
    13. 13. Malmo Declaration … and the importance of bilateral agreements Closer cooperation Single Market <ul><li>Interoperability in eID Cards </li></ul><ul><li>Interoperability in eAuthentication and eSignature </li></ul><ul><li>… </li></ul>Technology <ul><li>Reducing administrative burden </li></ul><ul><li>Considering more organisational processes to improve </li></ul>Environment <ul><li>Current legal framework support to mutual eID recognizition </li></ul>Regulation <ul><li>Positive change in the ease with which a business can be set up </li></ul><ul><li>Positive change in the ease with which citizens can study, work, reside and retire in any MS </li></ul>Demand
    14. 14. Interoperability Intra Member States Interoperability means adjusting our way of doing to enable effective collaborative results THANK YOU FOR YOUR ATTENTION goncalo.caseiro@ama.pt

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