This document introduces the Salesforce Customer Success Platform for Manufacturing. It summarizes that the platform can connect a manufacturer's customers, employees, suppliers and machines in real-time to allow for faster sales, service, operations and innovation. It provides examples of large manufacturing customers like Schneider Electric, Sysco, and Philips that have deployed Salesforce solutions to transform their customer engagement and business processes.

1. Click to add photo or paste an image in box
Welcome to the
Customer Success
Platform for Manufacturing
Connect Manufacturing In A Whole New
Way, Go Faster
​Zdeněk Pejcel
​Account Executive
CZ&SK
​zpejcel@salesforce.

2. 2013 • 2014 • 2015 2008 • 2009 • 2010
2011 • 2012 • 2013
2014 • 2015
2011 • 2012
2013 • 2014
2015
Most innovative
companies in
the world
20KFY16 Employees
Salesforce: 4th Largest Enterprise Software Company in
the World This Year
4th largest software company based on
analyst consensus revenue for FY2017.
Salesforce fiscal 2017 guidance provided
November 18, 2015: "revenue for the
company's full fiscal year 2017 is projected
to be approximately $8.0B to $8.1B.”
$ 1.71BQ3 FY16 revenue

3. IoT
Data
Science
Social
Mobile
Cloud
LAN/WAN
Client
Server
SNA
Mainframe
Terminal
The Age of the Customer
​Everything and everyone
is connected
MillionsThousands Billions
of connected things of customer interactions
Trillions

4. A Diversity of Manufacturing Customers
​Driven by Customer Success
​Diversified Industrials​Heavy Industrials​Durable Goods

5. ​OEMs ​Suppliers ​Dealers/Distribution ​Captive Finance
​Trusted by Industry Leaders, Driven by customer success
Serving the Needs of the Automotive Ecosystem Globally

6. Customers Demand Speed More Than Ever
Faster Customer Acquisition
Faster launches
Faster Growth
Customer Demand For
Speed

7. Massive Industry Shift Towards The Customer
Faster Customer Acquisition
Faster launches
Faster Growth
Faster Competition
Rise of Internet of Things
Faster Technology Changes
Customer Demand For
Speed
Industry Push Towards
Customer

8. They Are Too Disconnected To Go Fast
Your
Company
Your
Customers
Suppliers, Partners
& Distributors
Machines & Data
Customers
Sales & Marketing
Operations
Service
R&D

9. Become a Customer Company
ProductsEmployees
Distributors Partners
Suppliers
​Connect Manufacturing in a Whole New Way, Go Faster

10. Real-time Complex Solution
Sales
Global Supply Chain
Agility
Real-time Operational Excellence
Real-time Service Excellence
Continuous Marketing
Rapid Collaborative
Innovation
The Customer Success Platform For Manufacturing
Connect Manufacturing In A Whole New Way, Go Faster
Mobile Sales
Bundled Products/Services
Interactive Configuration
Recommendation Engine
Dynamic Pricing
Unlocked ERP
Enhanced Visibility
Velocity Of Business
Business Operations Analytics
Complex Events Processing
Algorithm Based Predictive Analytics
Predictive Maintenance
Contracts, Warranties, Entitlements
Omni-channel, Mobile Service
Installed Base Management
NPI Journey
Service Journey
Cross-sell/Up-sell Journey
Project-based Communities
1:1 Content
Moderated Discussions

11. Inquire-to-Order Solution: Powered by Sales Cloud
Sell
Smarter
Sell
Faster
Sell from
Anywhere
Simplify
Complexity
IntegrationTeam Selling Marketing
Automation
Order
Forecasting
Mobile Sales CPQ Sales Reports Coaching
​Accelerate Every Step of Manufacturing Sales Process

12. Service Excellence Solution: Powered by Service Cloud
Mobile
Service
AnalyticsCollaboration CommunitiesSelf-serviceService
Contracts
Field
Service
Service
Faster
Service
Smarter
Personaliz
e
Service
​Expedite Field Service Everywhere

13. The Future of Marketing is 1:1 Customer Journeys
​World’s #1 Marketing App
Journeys Analytics1:1 contentCustomer Data
Platform
Predictive
Intelligence
Channels
Build 1:1
Journey
s
Personaliz
e
Content
Connect
Everythin
g

14. ​Create Communities of Action
Reimagine Customer & Partner Engagement
1:1 content Analytics Community
Templates
Business
Integration
ActionsModerator
Console
Project-based
communities
Fast product &
service roll
outs
Instant knowledge
sharing

15. Connected Products: Gather Insights from the Wave…
Everyon
e
Mobile Platfor
m
Game-inspired
UI
Any Data,
Any App
Explore
Any Data
Search-based
Analytics
Cloud ScaleCollaboration

16. Unlock ERP Solution: Unleash Power of ERP Data
​Built on the Salesforce Platform
Disparate
Data Sources
Any Data,
Any App
Connect
Anything
Cross Platform
Visibility
Cloud ScaleCollaboration
Any
System
Any
Platform
Anytime

18. Thank you

19. Customer Success

20. ​Rolled out initial 300 seat pilot in 6 weeks
​Deployed unified global front-office solution to 18,000 users across 70 countries
​Enabled “One Schneider” program: unified global customer engagement front-office solution
across sales, marketing, service
Schneider Electric Powers Up their Sales,
Service and Marketing Teams with
Salesforce

21. Logo
​“Salesforce delivers for us.”
​Drivers manage deliveries and take orders on the go
​Salesforce & SAP integration for order management
​Mobile, social intranet and HR applications let employees collaborate in real-time
Sysco Transforms Drivers into Sales with Mobile Apps
​- Wayne Shurts, CTO

22. Logo
​“Salesforce is helping us become a
customer-centric company.”
​Embedding customer service into all Philips products
​“Focus on the Customer” vision built on Salesforce
​Deep Salesforce & SAP integration
Philips Connects Customers and Products with Salesforce
​- Jeroen Tas, Global CIO

23. Click to add photo
Click to add
logo
Honeywell Saves $1M with Service Cloud
​$36B energy and manufacturing company
​Service Cloud for 1500 agents
​20K calls/month, 30K emails/month
​Saved over $1M in 3 years

24. Click to add photo
Click to add
logo
Stanley Black & Decker Reinvents the Customer Experience
Drivers manage deliveries and service customers on the go
Connecting devices, customers, businesses & suppliers
Supporting multiple brands on one customer platform

25. Thank you