Corporate Performance ManagementBy Linking Balanced Scorecard and Six SigmaPrepared byTECHNOLEADResearch & Development Dept.22 September 2005

Corporate Performance ManagementBy Linking Balanced Scorecard and Six Sigma

22 September 2005

AgendaAbout CPMCPM roadmap by linking BSC and 6σRecommendationsConclusion2www.TECHNOLEAD.com

1. About CPMWhy CPM?Core ComponentsStrategyPeopleMeasuresProcess ExcellenceInformation Technology3www.TECHNOLEAD.com

Why CPM?

Core Components

2. CPM roadmapby linking BSC and 6σ4www.TECHNOLEAD.com

2. CPM roadmapby linking BSC and 6σSet Strategy: BSC Goals & objectives5www.TECHNOLEAD.com

Set Strategy: BSC

2. CPM roadmapby linking BSC and 6σSet Strategy: BSCDefine VOC: 6σ Customer satisfaction & CTQ6www.TECHNOLEAD.com

Set Strategy: BSC

Define VOC: 6σ

2. CPM roadmapby linking BSC and 6σSet Strategy: BSCDefine VOC: 6σDeploy KPIs: BSC and 6σ Measures & metrics7www.TECHNOLEAD.com

Set Strategy: BSC

Define VOC: 6σ

Deploy KPIs: BSC and 6σ

2. CPM roadmapby linking BSC and 6σSet Strategy: BSCDefine VOC: 6σDeploy KPIs: BSC and 6σImprove Processes: BSC and 6σ Analysis, improvement & control8www.TECHNOLEAD.com

Set Strategy: BSC

Define VOC: 6σ

Deploy KPIs: BSC and 6σ

Improve Processes: BSC and 6σ

2. CPM roadmapby linking BSC and 6σSet Strategy: BSCDefine VOC: 6σDeploy KPIs: BSC and 6σImprove Processes: BSC and 6σFacilitate IT Solutions Integration & acceleration9www.TECHNOLEAD.com

Set Strategy: BSC

Define VOC: 6σ

Deploy KPIs: BSC and 6σ

Improve Processes: BSC and 6σ

Facilitate IT Solutions

3. RecommendationsAvoiding CPM pitfallsEnhancing CPM implementationFuture directions10www.TECHNOLEAD.com

Avoiding CPM pitfalls

Enhancing CPM implementation

Future directions

4. Conclusion11www.TECHNOLEAD.com

Thank you