Skills values

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Dr. K. Shiva Rama Prasad, Keynote address delivered at MGACH&RC, Wardha on the occasion of PG Induction, on 23-04-2014
http://www.technoayurveda.com/

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Skills values

  1. 1. Skills and Values Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Keynote address delivered at MGACH&RC, Wardha on the occasion of PG Induction, on 23-04-2014
  2. 2. Introduction • Ayurveda is a health science of people - it includes – – Prevention [determinations of do /don’t for an individual] – Therapeutics [evidence based treatments / procedures] – Economics [value added self made, reliable medicines] – Emotions [psychological interventions / interactions] – Ergonomics [studying the relation between patients and their environments] • It is practiced by professionals. • Are you a professional? Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  3. 3. The following short quiz consists of 4 questions and tells whether you are qualified to be a "professional". The questions are not that difficult, so don’t cheat by looking ahead!. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  4. 4. Question Number 1 How do you put a giraffe into a refrigerator? Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  5. 5. The correct answer is: Open the refrigerator, put in the giraffe and close the door. This question tests whether you tend to do simple things in an overly complicated way. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  6. 6. Question Number 2 How do you put an elephant into a refrigerator? Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  7. 7. Wrong Answer: Open the refrigerator, put in the elephant and close the refrigerator. Correct Answer: Open the refrigerator, take out the giraffe, put in the elephant and close the door. This tests your ability to think through the repercussions of your actions. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  8. 8. Question Number 3 The Lion King is hosting an animal conference. All the animals attend except one. Which animal does not attend? Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  9. 9. Correct Answer: The Elephant. The Elephant is in the refrigerator. Remember? This tests your memory. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  10. 10. OK, even if you did not answer the first three questions correctly, you still have one more chance to show your abilities. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  11. 11. Question Number 4 There is a river you must cross. But crocodiles inhabit it. How do you manage it? Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  12. 12. Correct Answer: You swim across. Why? All the Crocodiles are attending the Animal Conference. This tests whether you learn quickly from your mistakes. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  13. 13. According to Andersen Consulting Worldwide, around 90% of the professionals they tested got all questions wrong. But many preschoolers got several correct answers. Anderson Consulting says this conclusively disproves the theory that most professionals have the brains of a four year old. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  14. 14. Professional is – • A person engaged in one of the learned professions (Ayurveda?) • Engaged in a profession or engaging in as a profession or means of livelihood (Practicing Allopathic) • Characteristic of or befitting a learned profession (Ayurveda?) or one engaged in a profession (Practicing Allopath) Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  15. 15. What to learn? How to learn? To be a professional - • What to learn? – Soft skills for successful career along with “Hard Skill” • What is it? – Soft skill is the ability required and expected from persons for performing a suitable job, its maintenance and promotion • How to learn? – Learning soft skills is empathetically in sympathetic way, • means with feeling at personal level Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  16. 16. Developing Soft Skills • Many tools, techniques, and courses in Medical management emphasize “hard” skills- – and it is important to learn them • It is also crucial to develop “soft” skills to be effective, such as – following the ABSees of communicating – building rapport – listening empathically – team building, – motivating, etc. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  17. 17. In case of Medical skills - • A physician should develop – – Interviewing Skill – Counseling Skills – Clinical Skill – Respect – Genuineness – Empathy – Communication – Ethics and the Law Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  18. 18. Building Strengths and Skills • The model is – – Engagement - Employment of performers or performing groups that lasts for a limited period of time for a task – Solution focused • Problem-solving attempts; • experience with previous helpers – Motivational • Questions to elicit self-motivational statements – Goal setting • Miracle question; scaling questions – Taking action • Application of exceptions; teaching strategies and skills – implementation of plan – Termination • Termination questions Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  19. 19. RACI format • R = Responsibility, only one RR per task • A = Accountability • C = Consultation • I = Informed Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  20. 20. Sample Probability/Impact Matrix Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  21. 21. Organizational Culture • Organizational culture is a set of shared assumptions, values, and behaviors that characterize the functioning of an organization • Many experts believe the underlying causes of many institutional problems are not the structure or staff, but the culture Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  22. 22. Ten Characteristics of Organizational Culture • Member identity* • Group emphasis* • People focus • Unit integration* • Control • Risk tolerance* • Reward criteria* • Conflict tolerance* • Means-ends orientation • Open-systems focus* *Project work is most successful in an organizational culture where these items are strong/high and other items are balanced. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  23. 23. ABSees of Communicating* • Aim for a specific result or series of outcomes from your communications • Be positive • See, hear, and feel sensory data • Dovetail (intact) desires • Entertain long- and short-term objectives *Laborde, Genie, Influencing with Integrity, Syntony Publishing, 1987 Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  24. 24. Verbal Communication • Communication skills are corner stone of soft skill • The ability to speak fluently using the right word in the right order in right place is an good communication • Message using appropriate vocabulary and syntax form effective communication • Proper use of – • Body language • Non verbal language • Emotions & Expressions Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  25. 25. Written Communication • Written communication Skill as important as Verbal • Good visual presentation using graphics, color, balanced design layout- adds so much to written communication Writing evaluates a person’s proficiency indications, spelling grammar etc…  Errors committed while writing circulars, reports & agenda considerably spoil the image of the writer Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  26. 26. Building Rapport • When rapport is not present, – it becomes top priority in communication • A process called mirroring or pacing works well to gain rapport – Mirroring means getting into rhythm with the person on as many levels as possible • Many professional people use – – mirroring, then stroking, then go for the task Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  27. 27. • Rapport is "relation characterized by harmony, conformity, accord, or affinity." • Why Build Rapport? – Create a positive connection – Build good relationships – Get support for your ideas and proposals • How to Build Rapport – Find Common Ground – Focus on Your Appearance – Be Empathic – Use Mirroring – Don't Forget About the Basics – wishing, Smiling, Asking open-ended questions, Facing the other person instead of deviating, etc. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  28. 28. Listening Empathically • Empathic listening means listening with the intent to understand • “Seek first to understand, then to be understood,” • You can learn to put yourself in another’s shoes and focus on understanding them before trying to get them to understand you Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  29. 29. Team Building, Motivating, Negotiating, etc • Many soft skills take time and practice to develop, but most people are capable of improving them • Role playing is a good technique before testing new skills in a real-world setting • Working with a mentor/expert also helps build these skills Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  30. 30. Strategies to Assess / Engage Skills • Orient toward change – to be successful • Coping questions – resources & situation • Normalizing – concerns • Reframing - positive elements • Orienting toward goals – alternative for success • Meeting requirements – what you need • Relationship – building team • Self motivational statements – – “What do you think will happen if you don’t make it?” – “What are the reasons you see for making it?” Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  31. 31. Regulate your attitude towards - • Impatience • Depression • Anger problems • Shyness • Argumentation • Rigidness • Hyperactive • Immature statements • Resisting / opposing an authority Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  32. 32. Importance of soft skill  To handle interpersonal relations  To take appropriate decisions  To communicate effectively  To have good impression and impact to gain professional development Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  33. 33. Values • Once you are with skills (Hard & Soft) – • You are at values to think! • The value is – Evaluating or estimating the nature, quality, ability, extent, or significance of an individual • Values are - Beliefs of a person or social group in which they have an emotional investment (either for or against something) Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  34. 34. Types of values we come across - • Probity - Probity means being honest and trustworthy, and acting with integrity. • Moral values • Social values • Medical ethics • Professional values Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  35. 35. Professional values • Knowledge and skill are the foundations of professionalism, but other qualities are: – Advocacy = Active support of an idea – Commitment = sincere and steadfast fixity of purpose – Communication = conveying information – Courtesy = respectful or considerate act – Integrity = undivided or unbroken completeness – Judgment = opinion formed by judging something – knowing one’s limits = principle that limits the extent of something – Probity = being honest and trustworthy, and acting with integrity – Responsibility = social force that binds you to the courses of action – Trustworthiness = deserving trust and confidence – teamwork and leadership Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values
  36. 36. 10 Commandments * • Accountability – – responsibility, – group work – looking for solutions rather than placing blame • Integrity – – honesty, – wisely using resources, – being respectful of policies • Responsibility – – completing assignments, – using computers / mobiles in an authorized manner Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values * Adapted from: Professional Conduct Rubric, Nova Scotia Community College – School of Health and Human Services, 2008. Originators: Lynn Morris Jamieson and Kelly Kennedy-Pippy
  37. 37. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values 10 Commandments • Respect – – treating peers, guests, – instructors and staff with the appropriate level of respect whether in person, in writing or in electronic communications • Professional Behaviour – – using language and terminology appropriate for learning Environments, – presenting a positive image • Professional Attitude – – communicating in a sincere manner, – maintaining composure under professional or personal pressures
  38. 38. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values 10 Commandments • Adaptability – – adapting to changes in schedule and procedures, – receptive to new ideas • Confidentiality – – not discussing items a person shared confidentially, – not gossiping, in person or on social networking sites • Continuous Learning – – seeking out learning opportunities, – seeking clarification/asking relevant questions, – contributing to class/online discussions, – seeking new methods of learning tasks
  39. 39. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values 10 Commandments • Teamwork – – listening to the views of others, – giving and receiving feedback, – being committed to tasks, – contributing ideas to projects, – communicating with team members, – completing assigned team tasks on time
  40. 40. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values Can you Read this?
  41. 41. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values Conclusion • The professionalism in Medicine is difficult job, where we have to meet – Patient needs, Drug demand at situation and even our benefits without disturbing the Values and ethics • It do require Hard skills and Soft skills • It is with learning and adopting to lead • 10 commandments of professionalism are helpful for justification of the situation
  42. 42. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values Nothing is
  43. 43. Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/ Skills and Values

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