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Communication skills 737

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  • 1. Effective Communication SkillsBy :- Santosh SalveEmployee id :- 16914 1 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 2. Objectives Define and understand communication and the communication process List and overcome the filters/barriers in a communication process Practice active listening Tips to improve verbal and non verbal communication 2 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 3. What are the most common ways we communicate? Written Word3 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 4. What is Communication?Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent. 4 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 5. The Communication Process Medium BarrierSENDER RECEIVER(encodes) (decodes) Barrier Feedback/Response5 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 6. Types of Communication One-way communication Two-way communication One to many6 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 7. Components of CommunicationVerbal CommunicationVocal communicationNon-verbal communication7 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 8. Features of Effective Communication Active Listening Eye contact Posture Simple language Questioning skills 8 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 9. Benefits of effective communication Quicker problem solving Better decision making Steady work flow Strong business relations Better professional image9 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 10. Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Cultural differences Poor listening skills Use of jargon Distractions10 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 11. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard.You must choose to participate in the process of listening. 11 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 12. Active Listening The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages.Steps to Effective Listening: Hearing Interpretation Evaluation Respond 12 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 13. Tips to become a better listener Don’t talk – listen. Don’t jump to conclusions. Listen between the lines. Ask questions/paraphrase. Don’t get distracted by the environment. Keep an open mind. Be willing to listen to someone else’s point of view and ideas. Provide feedback. Take advantage of your brain power. 13 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 14. Improving Verbal Communication-Tips o Eliminate Noise o Get Feedback – Verbal & Body Signals o Speak Slowly & Rephrase your sentence o Don’t Talk down to the other person o Listen Carefully & Patiently14 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 15. Improving Body Language - Tips Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely 15 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 16. Success for YOU……in the new global and diverse workplace requires excellent communication skills! 16 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 17. Questions17 Copyrights ©2009 to 2011. TechModi. Inc All Rights Reserved.
  • 18. Contact Us for :-Sales, Queries or Free QuoteMr. Santosh Salve ThankBusiness Development Mgr.Mob: +91 99222 21349 YouEmail: santoshs@techmodi.comSkype IM: - santoshsalveMSN ID: - santoshsalve@live.comGtalk ID: - santosh.salve@gmail.comWebsite: - www.techmodi.com

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