Nordic event - Transformation

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Tech Mahindra participated in the event as the Silver Sponsor along with a speaker slots for -Vivek Agarwal, who head the Tech Mahindra Europe operations and George Glass, Chief Architect, BT. The theme for Tech Mahindra’s presentation was Telecom Transformation, which has recently gained significant importance for most leading Telcos globally.
Vivek spoke about how Telco Transformation is shaping the ecosystem, how the new market drivers are having a causal effect on the practices and metrics, how one can leverage experiences gained in Greenfield to create a differentiation strategy in a brownfield and finally he also presented a few case studies about some of Tech Mahindra’s h key engagements. One of the case studies was BT, whereby George Glass shared his experience with Tech Mahindra from a customer’s point of view.

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  • The expectations of the end user has been changing, redefining the demands made on Service Providers the world-over
  • Whilst the telco’s network and IT infrastructure are still core assets, it needs to reflect on the metrics competitors and those in adjacent markets are using to measure success. Metrics are less unit-based and more value-based, and sustainability and a longer-term plan are now particularly important.
  • We started with SBC in 2005 with a strategic relationship and have had an explosive growth in the account today with over 3300 associates working on the account in every segment of ATT business. As SBC has transformed in to ATT with all their acquisitions we have been a strategic partner working in merger led initiatives and in helping ATT succeed on some of their key business initiatives. In the consumer business, today we are a key player in IT application s for legacy voice, Uverse and Mobility. In legacy voice IT applications where the focus is for opex reduction and application consolidation we have done a complete offshoring and vendor consolidation, replacing vendors such as Infosys, Accenture. In Uverse we have been a partner for testing the CRM, Billing, SDP layer right from R1. Our ability and approach to do automation, ability to manage defects and to do integration testing has reduced the time to release for the Uverse IT platform. We were also involved in monitoring the flow thru and in pushing thru the order fallouts. In the mobility space we have been involved in revenue assurance, provisioning of services and in the integration of of a single portal for wireline and wireless. We partner with ATT for the MyWorld initiative to develop a customized portal. Tech Mahindra: Presence across Consumer, Enterprise and Mobility Only vendor to provide services across all user segments and to be involved in merger projects with every acquisition in last 4 years Currently the largest Indian IT supplier in spite of being the last to enter Largest offshore partner for testing services Key role in strategic programs for Next Gen Services, Enterprise Services, Online Services Unique Offshore Operations Center to manage IT Ops & Handset device testing Lab enabling faster time to market:
  • All IP Vision : End-to-End IP Services over Broadband delivered via FTTX. Voice, Video, data, chat, messaging application delivered over IP broadband network. Tech Mahindra as strategic OSS Partner OpEx Reduction by Vendor Rationalization : Taking over OSS platform from existing teams. TCO reduction : Thought Leadership for migrating from legacy to next generation systems Maximizing Reuse and Automation: Synergizing the Legacy estate and building the strategic stack to deliver FTTP solution. Introducing automation during various SDLC phases to reduce the overall release time. Strengthened the Fiber OSS Application Chain through Performance Engineering Application Scalability Proactive Monitoring Application Roadmap Preparation Triggers: Transforming their legacy OSS systems, into a Next Generation OSS stack : Delays in delivering various releases including the ones of Business Markets 100+ team, largely contractors, 4 contributing vendors, no strategic SI. Productions Issues like NFR, excessive manual fallouts, CE, throughput etc.
  • Nordic event - Transformation

    1. 1. Powering Telecom Transformation Delivering Results Vivek Agarwal MD, Tech Mahindra Europe George Glass BT Group
    2. 2. Market drivers Global mobile connections to reach 5.3 billion in 2010 & 7.4 billion in 2015 (1.2 billion will be mobile broadband) Video accounts for 69% of mobile data traffic An average iPhone /Android user spends more than 50% of his on-device time with Apps Skype – 560 million registered users Convergence is essential to stay ahead of competition Cellular M2M market growth of 17.2% year over year through year-end 2012; the total market estimated at €910.8 million.    Mergers and Acquisitions IP Transformation of Legacy Networks
    3. 3. Worldwide: Transformation Preview <ul><li>3G Licenses </li></ul><ul><li>Overseas investment </li></ul><ul><li>Exponential growth </li></ul><ul><li>Fiber Rollout </li></ul><ul><li>Acquisitions and consolidations </li></ul><ul><li>America’s wireless operators accelerate upgrade plans </li></ul><ul><li>Telecom investment </li></ul><ul><li>M&A Activity </li></ul><ul><li>Super-fast broadband network </li></ul><ul><li>LTE & HSPA </li></ul><ul><li>4G wireless technology </li></ul><ul><li>M&A </li></ul><ul><li>Broadband network </li></ul><ul><li>Reducing IT spend – investment in IT systems </li></ul><ul><li>New operators </li></ul><ul><li>Telecom partnerships </li></ul><ul><li>3G license </li></ul>
    4. 4. Changing Metrics & Practices Confidential © Tech Mahindra 2009 Traditional Telco Metrics Changing practices Changing Metrics <ul><li>Balanced scorecards </li></ul><ul><li>Five-year business plan </li></ul><ul><li>Product profitability & Network efficiency </li></ul><ul><li>Shareholder value </li></ul><ul><li>Process efficiency – increased RFT & reduced cycle time </li></ul><ul><li>Business models – measuring integration & automation </li></ul><ul><li>Integrated operational efficiency </li></ul><ul><li>Lifetime value of customer </li></ul><ul><li>Vertically integrated System stack -> Flexible Service Delivery Framework </li></ul><ul><li>Monolithic system stack -> Agile partnership based model </li></ul><ul><li>Product stove pipes -> Customer centric Multi Service platforms </li></ul><ul><li>Complex, sequenced processes -> Real time, zero-touch, self-care </li></ul>Customer Experience Transformation Legacy to next generation Business model transformation Transnational Expansion
    5. 5. Customer Experience Transformation <ul><li>Boosting operation excellence </li></ul><ul><li>System rationalization & Process improvement. </li></ul><ul><li>Enabling Faster time to market </li></ul><ul><li>Accelerating product development </li></ul>One care :Self Service
    6. 6. Legacy to Next Generation Transformation Tech Mahindra Confidential <ul><li>OpEx Reduction </li></ul><ul><li>TCO reduction : legacy to next generation systems </li></ul><ul><li>Maximizing Reuse and Automation : strategic stack to deliver FTTP solution . </li></ul>ALL IP Vision
    7. 7. Greenfield and Brownfield transformation <ul><li>IT Stack build and Managed Services </li></ul><ul><li>Reusable, blueprinted processes </li></ul><ul><li>Time to Market important for Greenfields </li></ul><ul><li>Data Migration and operations key for Brown fields </li></ul><ul><li>Simplicity and Agility is the mantra </li></ul>
    8. 8. Business model transformation <ul><li>Super Scaling : Enabling TSP to sell its ICT Services across the globe using Tech Mahindra Global delivery framework </li></ul><ul><li>On the Cloud Services : Building up cloud portfolio and hosting services or enterprise market </li></ul><ul><li>Virtual Enterprise Ecosystem : Using IP network to white label and sell services to other telcos </li></ul>EBITDA improvement
    9. 9. In Conclusion <ul><ul><li>There are different Best practices in various markets for Telcos to compete in their market </li></ul></ul><ul><ul><li>Business and Process transformation is essential to Technology transformation success </li></ul></ul><ul><ul><li>Means to the end clearly is dependent on individual situation and market </li></ul></ul>
    10. 10. Confidential © Tech Mahindra 2009

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