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  • Telepresence: Myths vs. Reality
  • Videoconferencing Challenges
    • Systems are too hard to use
    • Systems are too unreliable in real life
      • Calls do not connect every time
      • Cannot call external sites (NAT, firewalls)
    • Poor quality audio or video
    • High delay (especially multipoint) makes communications unnatural
    • Customers do not understand the benefits
  • Usage is Challenging
  • VC Points to Ponder
    • Videoconferencing (VC)will be less about cost reduction and more about collaboration and getting things done faster (time-to-market)
    • VC will work its way into the enterprise workflow, becoming natural way to communicate with partners, customers, and colleagues
    • VC will become ubiquitous when it becomes a useful tool to drive SALES
  • Telepresence ( by Wainhouse Research ) A videoconferencing experience that creates the illusion that the remote participants are in the same room
  • Telepresence vs. VC Reality: there is nothing new under the sun and TP is a decade old Low latency critical Important for success Network design Yes, via vendor or reseller, meetings start on time Maybe Full operation support: managed services Yes No Symmetrical furniture and room designs Required Possible, but not generally provided Life size images Very important, will try to add eye contact Very important Video Quality Very important Very important Audio Quality Telepresence Suite Room Videoconferencing
  • Telepresence ( by the vendors ) A marketing term to overcome historical negative attitudes towards videoconferencing If I say its telepresence, then its telepresence
  • Telepresence Reality
    • Shows just how good a VC experience can be – reduces meeting fatigue
    • Demonstrates the importance of room design (and shows just how poor most implementations really are)… most TP suites are limited to six people and take room design to the extreme
    • Proves the importance of ultra-high reliability: total managed services are key ingredient
    • Gets attention of CEO and drives sales of VC throughout the organization
  • A Contrary View of Telepresence Costs $174 $148 36 Month Cost / hour of usage 10.5 110 Typical usage hours/month $66K $588K Total outlay over 36 months $1K $8K Operating cost per month $30K $300K Initial purchase HD Videoconferencing System Telepresence Room
  • About Wainhouse Research
    • Market Intelligence
      • Audio, video, and web conferencing and collaboration
      • Products and services
      • Unified Communications (UC)
      • Enterprise, education, medicine, government, legal apps
    • Consulting
      • Vendors, resellers, end user customers
    • Conferences
      • Europe, North America, Australia A Boutique Market Research and Consulting Firm Focused on Unified Communications and Videoconferencing
  • The End