Welcome to the August edition of the Telepresence Options Telegraph!
In this issue we bring you : A Review of Telepresence @ InfoComm, Marriott, Starwood, Regus, and Tata Taj all
deploying Publicly Available Telepresence, Michael Jackson to Live On Via Telepresence?, An Interview with IP-V
Gateway’s CEO and Cofounder Pat Montani, Teliris’ new 6th Generation Telepresence Platform, Magor
Communications Launches Telecollaboration at InfoComm, a new Company Profile on Glowpoint, and new
Solutions Snapshots on Iformata’s VNOC Symphony, the Cisco 3200, and the Cisco 1300, Telepresence People &
HSL’s Quick Thought of the Month: A “Telepresence Moment” on the Way to InfoComm
The last issue I semi-complaining about the amount of time I spend in planes, trains and automobiles. Over the past
two months I was in San Francisco & San Jose to taking a group of european investors on a tour of telepresence and
videoconferencing companies, then at the InfoComm show in Orlando, and last week in New York City moderating a
panel discussion on how telepresence and videoconferencing managed service and inter-networking providers are going
to connect disparate networks together for inter-company telepresence.
I had an interesting expereince on my way to InfoComm that drove home another advantage of telepresence over
physical travel: Physical Safety! My United Airlines flight to Orlando was delayed when I arrived at the gate. I was
cooling my heels in the departure area for quite some time before one of the gate agents made an announcement
about why, and I am not making this up, he informed us that the plane had some mechancial difficulties because “The
doo-hickey wouldn’t go into the thing-a-ma-bob” . I just happened to be sitting next to a passenger that knew a
member of the flight crew and overheard him explain to her what the real reason was for the delay:
The cockpit was getting a malfunction light on part of the hydraulic system. The ground crew had been over the plane
a number of times and, while they believed the hydralic system to be OK, they still weren’t able to turn off the light
indicating a malfunction. In circumstances like this the pilot has the final say and he was refusing to fly the plane!
We were waiting around until United could find pilot that would!! That is what I call a “Telepresence Moment”!
Howard S. Lichtman,
Publisher – Telepresence Options
The Telepresence Options Review of Telepresence @ InfoComm 2009
Scenes from our Review of InfoComm 2009.
InfoComm, it took me a little while to finish up this year’s review of Infocomm as I spent four weeks on the
road in June and July but better late than never. Check out my review of all the new telepresence
announcements from the show with pictures and video of the latest and greatest in telepresence and visual
collaboration technologies from Orlando with updates on: AV Concepts, Business Octane, Cisco, Digital
Illusions, Digital Video Enterprises, Electrosonic, illusio technologies, Iformata, IMCCA, IVCi,
Glowpoint, HaiVision, LifeSize Communications, Magor Communications, MASERGY, Musion,
Polycom, TANDBERG, Telepresence Tech, Teliris, and Vidyo
Publicly Available Telepresence Explodes! Marriott, Starwood, Regus, Tata Taj All Deploy!
Publicly available telepresence took off like a moonshot in June and July with major
announcements from Marriott Hotels, Starwood Hotels, and Regus to deploy
telepresence systems in dozens of global locations ranging from Sydney to Hong
Kong to Frankfurt to Shanghai. Check out the details on each and get Human
Productivity Lab President and Telepresence Options' publisher Howard S.
Lichtman's Thoughts and Analysis on the market opportunity for telepresence in
public places as well as a look at some of the other start ups and entrepreneurial
efforts around publicly available telepresence including: Powwow Virtual, F2F Biz
Cafe, and MEETnHD.
Michael Jackson to Live On and Tour Via TelePresence?
Michael Jackson will perform from beyond the grave in London next month at
The O2 arena on August 29, the day of Michael's 51st birthday. Get the rest of
the story with Telepresence Options' Publisher and Human Productivity Lab
President Howard S. Lichtman's tips for artists and entertainers who are interested in building a catalog of
content that will live on after them.
The TelePresence Options Interview: Pat Montani, CEO – IPV Gateways
Pat Montani is the CEO of IP-V Gateways the most important company in the
telepresence and videoconferencing industry that you have never heard of.
IP-V Gateways is a telepresence and videoconferencing inter-connection
specialist which means that they sit in a carrier neutral co-location facilities in
Toronto and New York City where they connect different networks together,
match disparate QoS tagging schemes from the various carriers, handle
public/private address issues, and security on high-speed telepresence and
video calls. For telepresence and videoconferencing end-users this means
that IP-V can connect a company with a Verizon Business network connection
to their joint venture partner on MASERGY, their law firm on Tata, or their
customer on BT and ensure a quality telepresence/video experience. Right
now IP-V is matching tags and exchanging traffic on 30+ carrier networks
more than anyone else in the industry. On June 25th the company announced a deal with Telx a leading provider
of carrier neutral collocation space and carrier "Meet-me rooms" where the carriers physically connect their
networks. Telx has over 600 network providers who physically connect in Telx facilities. I had the opportunity to
talk with Pat about IP-V, the deal with Telx, and the future of inter-company telepresence and videoconferencing
that the inter-connection specialists and the telepresence/video exchanges are rapidly bringing into view.
Teliris Releases 6th Generation Telepresence Platform, New CODEC, New
Endpoints, New Video Network Infrastructure, New Customers, and 130+
New Rooms Sold
You don't hear a lot from Teliris on a day to day basis. They do not publish press releases on every deal they
win, or every incremental improvement in their product and while the general business press is covering their
much larger competitors because of their size relative to the economy as a whole (and/or their marketing &
PR muscle) Teliris tends to stay off the media radar. They tend to save up their news and drop big bombs a
couple of times a year with InfoComm being their favorite target.
2009 is no different. This year the company with half a decade head start on Cisco, HP, Polycom, and
TANDBERG in the telepresence game has proven again what persistent, practical, focused research and
development can do for you. Oh yeah... $51MM in venture capital over the past couple of years hasn't hurt
Magor Communications Launches HD Meeting Room at InfoComm
Magor Communications, a Terry Matthews funded company out of Ottawa, brought their line of
"TeleCollaboration" offerings to InfoComm. While I unfortunately missed the company at the show I was
able to catch up with Magor CEO Mike Pascoe and VP of Marketing Simon Gwatkin earlier this week to get
the scoop. The company has released two high definition telepresence solutions: The two-screen Magor HD
Office and the three-screen HD Meeting Room. Both systems feature low-cost software-based codecs
running on general purpose processors to provide 1080p HD video at 30fps at 2.5MBps.
The company has focused their innovation on an enhanced implementation of H.264 to reduce the burstiness
of video traffic to get the bandwidth requirements down to 2.5MBps per endpoint and allow the system to
run over best-effort networks without the need for QoS. The company has also focused on simplifying the
data collaboration component to allow users to easily share data during a session and developed their own
wide-band audio platform including a dedicated control phone with an integrated beam-forming microphone
Check out a Video Overview Here: http://www.youtube.com/watch?v=zssn3_hHbig
Telepresence Options is now on Twitter!
Telepresence Options’ readers have been asking me for some
time why we are not on Twitter. The answer is that, as a
productivity-facing technologist, I can’t for the life of me figure
out why anyone would ever use Twitter. The signal-to-noise ratio
is insane BUT we are all about giving the people what they want
so if Twitter is your thing then you can follow the latest and
greatest in telepresence via Twitter. We haveover 365+
Followers so far without ever publicising our account which I
understand is pretty good so evidently some folks like Twitter!
New Telepresence Options Solution Snapshots and Company
We continue to add to our Solution Snapshots Catalog of the
leading telepresence systems, managed service providers,
and inter-networking solutions. These detailed Solution
Snapshots feature important information for those
evaluating their Telepresence Options including:
minimum bandwidth required, minimum space required, and
inter-operability information. Solution Snapshots feature
information not found any place else on the internet
including top-down floor plans showing minimum space
required for each telepresence system for architects,
engineers and facility professionals trying to determine the best location to deploy telepresence
environments. You can receive new Solution Snapshots as they are published by subscribing to our RSS
Feed or via e-mail. All the Solution Snapshots will be published in the upcoming hard copy Telepresence
Options Yearbook which you can receive for free by subscribing here.
Iformata Communications - VNOC Symphony Solution Snapshot
Overview: VNOC Symphony platform automates, simplifies, and improves scheduling, framing, monitoring,
trouble ticketing, ad hoc calling, and a host of other issues around managing video network infrastructure
and enabling enterprise video. The system allows easy scheduling of conferencing resources from Microsoft
Outlook, Lotus Notes, a web interface, an animated Microsoft Silverlight interface, Microsoft OCS, Blackberry,
and even the Apple iPhone among others. Most importantly the system intuitively "frames" meetings
between different telepresence platforms which means that it understands the geometry of camera capture,
number of screens, number of sites, etc. and implements the appropriate screen layout which preserves the
human factors in each meeting. Layouts can be changed during a conference by participants using an
intuitive graphical user interface.
Cisco TelePresence System 3200 Solution Snapshot
Overview: The Cisco TelePresence System 3200 enables organizations to host up to 18 meeting participants in a
single large room. Ideal for large team meetings, cross functional meetings or training events, the Cisco
TelePresence System 3200 delivers the superior video, audio and environmental features that create the
immersive, face-to-face Cisco TelePresence experience. Based on the proven, market-leading Cisco TelePresence
System 3000 design, the Cisco TelePresence System 3200 extends the Cisco TelePresence portfolio from small,
personal settings and intimate business meetings to large meeting rooms. Cisco TelePresence scales to fit your
organization's meeting needs today and into the future.
Company Profile: Glowpoint
We continue our series profiling the leading firms in the telepresence industry with a profile on Telepresence and
Videoconferencing managed service provider: Glowpoint. You can browse our Company Profile archive for
previous companies profiled including Teliris, Cisco, Polycom, TelePresence Tech and others. You can subscribe via
RSS or e-mail to receive Company Profiles of other leading telepresence firms as they are published. All the
Company Profiles will be published in the upcoming hard copy Telepresence Options Yearbook which you can
receive for free by subscribing here.
Glowpoint is a managed service provider for telepresence and videoconferencing systems. The company provides
outsourced help desk, reservation assistance, and access to shared video network infrastructure for companies
that are not interested in purchasing, patching, and supporting their own gear. The company also can host and/or
manage a company's own video network infrastructure and provides outsourced and/or white labeled Video
Network Operations Center (VNOC) services for large enterprises and carriers. The company operates the
Glowpoint Telepresence interExchange Network (TEN) which connects their customers (and others) to other
organizations for inter-company telepresence. Finally, Glowpoint offers a number of ancillary services related to
telepresence and videoconferencing including video help desk, true QoS overlay network, and telepresence and
videoconferencing event production.
Cisco TelePresence System 1300 Solution Snapshot
Overview: Bring the power of Cisco TelePresence to multipurpose conference rooms. With a streamlined,
elegant design, one screen, and three cameras, the Cisco TelePresence System 1300 Series can support
meetings with up to six people in a regular conference room. All meeting participants are life-size and life-
like in Cisco TelePresence calls -- and participation is effortless with automatic voice-activated switching.
Built-in lighting produces high-quality, natural-looking video by eliminating facial shadows.
Telepresence New Articles and Stories
From our on-going review of the most important stories on telepresence technologies and reporting on the
telepresence industry. Browse the Archives
Subscribe to receive new articles via RSS or via e-mail.
Will Videoconferencing Kill Business Class Travel?
HSBC: The Virtual Bank
Telework Day lands Tandberg participants
The Nortel - Avaya Merger: The Brave New World of NorVaya
US Airlines Stung By Biz Travel Drop; More Cuts Coming
BT Conferencing's Simon Farr's 60 Second Pitch on Telepresence
Learning is social, computational, supported by neural systems linking people
Cisco to introduce video-chat feature for televisions
Airlines adjust as demand slides
Bringing Down the Conference Walls: Telepresence Q&A with Bob McCandless,
CEO of BrightCom
3D Conferencing System Allows for Virtual Light Saber Duels
A Full-Color Screen That Bends
Telepresence Industry Press Releases
Check out the latest news from the companies on the forefront of telepresence technologies, telepresence
managed services, and inter-networking telepresence. Browse the Archives
Subscribe to receive new articles via RSS or via e-mail.
LifeSize Continues to Outperform the Video Communications Market; Posts
Record Performance in First Half of 2009
Verizon Business Extends Managed Services Capabilities to Corporate Customers
MASERGY Adds India Hubs in Response to Increased Network Traffic
LifeSize Expands Commitment to Federal Customers with Support for
Government Security and Interoperability Standards and Government
Glowpoint Forecasts Record Second Quarter Revenue
AT&T, BT and Tata Demonstrate Industry's First Cisco TelePresence Call Across
Multiple Carrier Networks
Two new services for Telepresence, the immersive videoconference solution
from Orange Business Services
Telstra ushers in a new era of video collaboration with Australia's first Business
to Business Cisco TelePresence service
TANDBERG Reports Second Quarter 2009 Results
Telepresence Industry Deals
Sony Videoconferencing Win - 20 July 2009. Netgear, a worldwide provider of technologically advanced,
branded networking products, has recently purchased and installed Sony Professional Video Conferencing
Equipment in their Cork office in Ireland. The Sony PCS-XG80 equipment will be used by Netgear employees
to video-conference with Netgear offices worldwide as well as with other companies for business purposes.
15 July 2009. Abu Dhabi National Energy
Company PJSC (TAQA), an emerging global
energy player based in Abu Dhabi, UAE, has
deployed Polycom’s RealPresence™ Experience
(RPX™), in order to improve efficiency and
productivity while reducing travel costs between
its various sites in the UAE, UK, USA, Canada
and The Netherlands.
14 July 2009. Cable&Wireless Worldwide has signed a new framework agreement with the United
Kingdom’s Office for Criminal Justice Reform (OCJR) to provide video conferencing technology costing
millions of pounds sterling.
08 July posted 3 August 2009. French oil and gas major Total has signed a 5-year global networking
contract worth up to €100 million with Orange Business Services. Orange Business Services is responsible for
the integration, operation and optimization of WAN networks for Total at more than 1,000 sites in 100-plus
Odds & Sods
Cisco TelePresence Contest – Cisco is running a contest “Why I Want Cisco TelePresence”. Make a
video showing how and why Cisco TelePresence can help your business and work/life balance. 1st Prize:
$3,000 and 5 Cisco TelePresence Sessions on Cisco. 2nd Prize: $1,000, 3rd Prize: Steak Knives! Tata’s Ann
Lim and Westinghouse’s Sherry Chapman seem to be tied in popularity and votes. I am going to post an
article on this as soon as I can find the time to finish my own entry. Get in on the action here:
New Sony Telepresence Website- Sony has a new website devoted to Telepresence at
http://www.SonyTelepresence.com highlighting the bundled solutions that they have created using
TelePresence Tech’s display technology and their distribution partners: Spire Global (United States) and
Teleportel (Europe, Middle East, & Africa).
Teliris, a global provider of agile telepresence and collaboration, has announced a partnership with AVI Systems to
expand telepresence availability in the Midwest
BT Conferencing has been named as Polycom’s Service Provider of the Year for 2008. The award
recognizes BT for outstanding sales performance and excellence in meeting customer solution, service and
Richard Line’s Telepresence and Videoconferencing Insight
Newsletter has an interesting interview with FVC’s Managing Director KS
Parag who I met years ago at a Wainhouse Summit. FVC is the largest
distributor of telepresence, videoconferencing, rich media, and networking
in the Middle East out of Dubai. You can find the interview here:
Bob Kirk has been named CEO of Avistar
TelePresence Tech Founder and CEO Duffie White was named a finalist in Ernst and Young’s
Entrepreneur of the Year
Polycom CEO Bob Hagerty has been named Entrepreneur of the Year by Ernst and Young for Northern
Global IP Solutions has announced that former Avaya Sales VP Anton Schwarz has joined the company
as Vice President of Global Sales
Mr. Phillip Reyes has joined The Whitlock Group as Director of Government Sales
Verizon Business executives Farooq Muzaffar and Mustansir Jhaveri have been named by Global
Telecoms Business magazine to its 2009 40 Under 40 list of senior executives most likely to lead the
industry over the next decade or two.
Mr. Ed Rodriguez has joined The Whitlock Group as an Account Executive out of their Tampa office.
Time Keating has joined Qwest Communications as a Major Account Executive in Washington DC /
HaiVision has appointed Thomas Haider as European Channel Manager.
On The Bench – A Breakdown of Industry Talent in the Market for their Next
Mike Funge – New York City - has a superb background in telepresence and videoconferencing managed
services and IP networking.
Mark Farrar – Austin, Texas – is a talented entrepreneur, intra-preneur, and business development
executive that is interested in the telepresence space. Howard S. Lichtman has worked with Mark at a
venture-backed start up in the data center virtualization space that Mark co-founded and served as CEO and
highly recommends him.
Telepresence Industry Professionals
Telepresence Industry Professionals (TIP) is our telepresence industry association on
Linked In which is now over 840+ members! We like to call it "the telepresence
industry's cool kids club" because so many of our favorite folks are on-board. The group
is a superb venue for discussion, networking, and industry news and information. There is a Jobs board for
organizations looking for talent and for folks that are in the market for their next gig.
New and Notable Members this month include: Jeff Day, National Sales Manager, Video Solutions Group
at Cisco, Bill Horst, Manager of Course Development at Convergent Communications, Robert Foster,
Strategic Accounts Lead at AT&T, Robert Cain, Senior Project Manager for Hospitality Organization at
BT Global Services, Paul Ledeboer, Lead Software Engineer at LifeSize Communications, Greg
Thener, Regional Vice President of Sales at Vidyo, Tad Wilson, Regional Sales Director at IVCi,
Gebran Chahrouri, Senior Manager of Software Development at Cisco, and More!!
New Jobs on the Telepresence Industry Professional Job Board – Telepresence Account Executives –
AT&T, Telepresence Sales Engineers – AT&T UK Demo Centre Consultant – Telepresence, Computer Field
This issue of the Telepresence Options Telegraph is sponsored by The Human
The Human Productivity Lab is the world's leading independent telepresence analyst, research and consulting
firm serving global Fortune 5000 corporations across a broad range of industry sectors including financial
institutions, multinational telecommunication providers, manufacturers, and energy companies among others.
The Lab was founded in 2005 by Howard S. Lichtman, a productivity-focused technologist who advises
organizations of all sizes on how to successfully deploy telepresence solutions to enhance internal and
external communications, reduce costs and improve environmental responsibility while increasing
organizational productivity and bottom line revenue. On the vendor side, the Lab works directly with both
established technology brands and emerging companies entering the telepresence industry, including many
video conferencing, collaboration and wireless communication manufacturers, distributors, networks and
managed service providers, to develop and implement product specifications, business strategies, distribution
channels, sales training and creative marketing programs.
About Telepresence Options
Telepresence Options follows telepresence, telepresence technologies, and the
companies that make up the telepresence industry. We profile new telepresence systems,
telepresence managed service providers, and telepresence inter-networking solutions.
Telepresence Options content is available for free on the internet and The Telepresence
Options 2009 Yearbook will be published in hard copy in fall of 2009. The
Telepresence Options 2009 Yearbook is the second in the series of Telepresence
Options surveys and is the most recent update to Telepresence, Effective Visual
Collaboration, and the Future of Global Business at the Speed of Light the most
widely read publication on telepresence ever.
The Solution Snapshot
The Solution Snapshot Catalog is our
comprehensive and intelligently organized On-
Line Catalog of the leading Telepresence
systems, managed service providers, and inter-
networking solutions available anywhere. You
can start with our comprehensive overview of the
various Telepresence Options and then drill down
to evaluate telepresence solutions in various
intelligently organized categories.
Telepresence Conferencing - On-Stage Telepresence & Telepresence Podiums
Telepresence Conferencing - Group Systems
Telepresence Conferencing - Large Group / Classroom
Telepresence Conferencing - Small Group Systems
Telepresence Conferencing - Executive Systems
Telepresence Managed Service Providers
Telepresence Inter-Networking Solutions
Telepresence Video Infrastructure, CODEC, Display, and Peripheral Manufacturers
Telepresence Resellers and Systems Integrators
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Although the Human Productivity Lab embraces the advances in individual and
organizational productivity made possible by telepresence and effective visual
collaboration, our mission is guided by an overarching respect for human values and
While Productivity is our Middle Name we always put the Human First.
- Howard S. Lichtman