TCS North America Presentation 5 07 2009

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Virtual Trade Mission: Exploring Opportunities in India …

Virtual Trade Mission: Exploring Opportunities in India

May 7, 2009

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  • This presentation is intended to provide a high level overview of TCS. It is not intended to show every fact about the company – rather, its meant to convey who we are, what we broadly provide and why they should consider us as a partner. It is also intended to ‘frame up’ our positioning of delivering results with certainty.

Transcript

  • 1. Corporate Overview June 10, 2009 June 10, 2009 TCS Public
  • 2.
  • 3. Corporate Facts
    • Established in 1968
    • Part of the Tata Group
    • Over 140,000 Employees in 47 Countries
    • FY 2008-09 Revenues of US $6 billion (~50% from North American clients)
    • Public Company – Market Cap of US $11 billion
    TCS Revenues in US$ Millions * All Figures as of March 31, 2009
  • 4. Tata Businesses India’s Largest Conglomerate 98 Operating Companies in 7 Business Sectors Some Recent International M&A Activity: Combined company now 5th largest steel producer in the world Broadens portfolio of end-to-end IT and BPO services in banking industry TCS Citigroup Global Services [ $512MM ] Largest provider of submarine cable bandwidth 2 nd largest global branded tea operation Tata Tea Tetley [ ~$1B ] Company significantly broadens product line and global footprint Tata Motors Jaguar/ Land Rover [ ~$2.3B ] Tyco Global Networks/ Teleglobe [ $369MM ] Tata Steel Corus Steel [ $13B ]
  • 5. TCS In North America First North American client in 1971 Opened first U.S. office in 1979 Over 14,000 employees working in 29 North American locations North America client-base accounts for approximately 50% of TCS revenues Digital Media Lab Burbank, CA Phoenix, AZ Guadalajara, Mexico RFID Lab Chicago, IL TCS Seven Hills Park DC & Performance Engineering Lab Cincinnati, OH Toronto, Ontario North American Centers of Excellence North American Development Centers Edison, NJ
  • 6. Industry Expertise Unmatched Breadth and Depth of Industry Knowledge Banking/ Financial Services Insurance Energy & Utilities Government Life Sciences & Healthcare Manufacturing Retail & Consumer Goods Telecom, Media & Information Services High Technology Travel, Transportation & Hospitality
  • 7. TCS Broad Portfolio of Offerings IT Services Outsourcing Solutions Enterprise Solutions Technology Solutions Engineering & Industrial Services Enterprise Asset Management Industrial Embedded Systems Plan Automation Services Product Engineering IT Infrastructure Solutions Infrastructure Outsourcing Network Consulting & Integration Hardware Support & Installation Infrastructure Management Consulting Enterprise Transformation & Change Management Business Process Management Systems & Application Architecture IT Process Management Outsourcing Process Management Business Process Outsourcing Finance & Accounting Outsourcing HR Outsourcing Customer Care Outsourcing Supply Management Solutions Vertical Solutions Product Based Solutions TCS B ⍺ NCS Vertical Industry Solutions Productivity Tool Solutions
  • 8. Delivery Centers: Global, Domestic & Near-Shore Near-shore Centers Domestic Delivery Centers Global Delivery Centers
    • Toronto, ON, Canada
    • Phoenix, AZ, USA
    • Guildford, UK
    • Peterborough, UK
    • USA
    • Mexico
    • Hungary
    • Brazil
    • Uruguay
    • Morocco
    • India (mature)
    • China (emerging)
    Breadth of Skills High Low Scale High Low Low High Customer Proximity High Low Customer Coverage
    • Global Delivery Centers
    • Very high scale
    • Serves large customers
    • High depth & breadth of skills
    • Matured processes
    • Domestic Delivery Centers
    • Medium scale
    • Serves local customers
    • Select capabilities
    • Addresses language and cultural challenges
    • Near-Shore Delivery Centers
    • Smaller scale
    • Customer geography & time zone
    • Helps to build customer comfort
  • 9. Global Network Delivery Model (GNDM) Optimally positioned teams for customer interaction: 15%-15%-70% Customer location Client Site Location e.g. Dallas 15%
    • Transition & acceptance
    • Requirements Analysis
    • Enhancement Analysis
    • Approval and prioritization
    North America Location e.g. TCS Seven Hills Park, Cincinnati 15%
    • Architecture / Design
    • Specialized domain / consulting
    • Testing (partial)
    • UAT Support
    • System Testing
    • Level 1 helpdesk (12*7), Incident Management
    • Impact Analysis, prioritization
    Offshore Location e.g. Mumbai 70%
    • Construction
    • Testing
    • Documentation
    • Level 1 helpdesk (12*7)
    • Level 2, 3
    • Problem Management
  • 10. The TCS Difference Broad Portfolio of Offerings Providing the right set of capabilities for the right opportunities at the right time Global Network Delivery Model TM Our unique business model for consistent delivery of high quality, cost effective services anywhere, any time Solution Accelerators Products, tools and methodologies to help bring client solutions to market more quickly and with higher quality TCS Innovation Labs and Co-Innovation Network Our innovation engine to help clients achieve and maintain competitive advantage
  • 11. Experience Certainty
    • Providing easy access to a global network of talented resources
    • Taking advantage of our world class levels of delivery excellence
    If your goal is to: TCS can help by:
    • Using ‘follow-the-sun’ delivery capabilities
    • Capitalizing on a broad set of offerings and Solution Accelerators
    • Utilizing our ability to quickly scale global resources
    • Leveraging unique innovation capabilities through COE’s, Innovation Labs, and Co-Innovation Network
    • Freeing up scarce internal resources to focus on transformational activities
    Respond more rapidly and effectively to changing market demands Use IT more strategically and as a driver for competitive advantage Increase profitability and efficiency by doing more with less
  • 12. Experience certainty. IT Services. Business Solutions. Outsourcing. June 10, 2009
  • 13. Tata Heritage – Beyond Business Group Passionate commitment to developing the communities in which we operate: 66% Equity of Tata Sons in Public Trusts
    • Activities
    • Endowments for National Institutions:
      • Indian Institute of Science
      • Tata Institute of Social Sciences
      • Tata Memorial Hospital
      • Tata Institute of Fundamental Research
      • National Center for Performing Arts
    • Development assistance
    • Foreign scholarships – science / engineering
    • Annual Spend ~$35MM Social Welfare Expenditure budgeted before P&L
    • Commitment to Community in company Articles of Association
    • Active Volunteering Program with Over 15,000 volunteers
    “ In a free enterprise, the community is not just another stakeholder in the business, but is in fact the very purpose of its existence” – Jamsetji Tata, Founder
  • 14. Globalization Strategic Intent
    • Increase the number of highly-skilled engineers globally doing Core (innovative “break-through” product development or Non-Core work
    • Create a flexible global workforce enabling:
      • Accelerated TTM
      • Improved quality
      • Better customer support
      • Cost savings / avoidance
    • Increase business in key high-growth geographies
  • 15. Companies That Can’t Compete Create No Jobs
    • For Growing companies, that means:
    • Tapping more of under-tapped markets
    • Develop products more apt to new markets
    • Leverage global talent
    • Around-the-clock development cycles
    • 24x7 global support
    • Growing revenues in more cost efficient ways
    • Today’s savings fund tomorrow’s innovations
  • 16. Evaluation Criteria
    • Value-Added Evaluation Criteria:
    • Core IP Protection
    • Specific Development Talent, TTM
    • Local Presence Leverage, Revenue Opportunity
    Juggling Act – Minimize Cost & Risk
    • Key Evaluation Criteria:
    • Talent – labor pool, experience, education system, language, attrition risk
    • Operational Cost – compensation, infrastructure, tax & regulatory cost, incentives
    • Business Environment – country risk, infrastructure, cultural adaptability & IP security