MedSolutions and eMids
Partnership Case Study
May 7, 2009
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Agenda
• Why Look for a QA Partner?
• Initial Steps
• Additional Responsibilities
• Current State
• Organizational Structure
• Security Concerns
• Partnership Value Adds
• Question and Answer
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www.eMids.com

Why look for a QA Partner?
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www.eMids.com

Initial Steps
• Identification of a suitable QA pilot
• Knowledge sharing
• Defined success criteria
• Check Point #1
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www.eMids.com

Growth of the Partnership
• QA for multiple applications
• PeopleSoft support
• Checkpoint #2
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www.eMids.com

Current State of the Partnership
• Development Services
– .NET
– MSSQL
• QA Services
– Manual testing
– Automated testing
– Process consulting
• PeopleSoft Services
– Development
– Support
– Integration
• Claims Related Consulting
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www.eMids.com

Organizational Structure
Onsite Offshore
VP of
Strategy &
Strategy Delivery
Client
Executive(s)
Services
CIO Escalation
Relationship Status
Director, Applications VP of Reporting
Account
Management Delivery
Mgmt.
Support Functions
Manager SQA
Management, Status, Escalation (1)
Audits
Clarifications Resource
Program Manager (1)
Management
Development Lead
Offshore
PeopleSoft Lead
Onsite QA Lead
Onsite .NET
QA Team
Onsite
Daily Status and Reporting Offshore
PeopleSoft Team
Offshore
Account
Delivery Development Team
Management

Security Best Practices
• Secure point to point VPN
• Business Associates Agreement
• Internal Audits
• External Audits
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www.eMids.com

Value Adds
• Formalized Internal QA Process
– Root Cause Analysis
– Defect Triage
• PeopleSoft Practice
– Center of Excellence
• Claims Support
– Conformance to industry best practice
– Claims processing engine gap analysis
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www.eMids.com

Question and Answer
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www.eMids.com