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Product Market Study - ICT Market in Vietnam (2012)
 

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    Product Market Study - ICT Market in Vietnam (2012) Product Market Study - ICT Market in Vietnam (2012) Document Transcript

    • PRODUCT MARKET STUDY ON ICT INDUSTRY IN VIETNAM 2012Prepared by MATRADE Hanoi
    • TABLE OF CONTENTS1. OVERVIEW OF THE VIETNAM ICT MARKET .................................................... 12. INTERNET IN VIETNAM ..................................................................................... 63. IT SECTOR.......................................................................................................... 94. APPLICATION OF ICT ...................................................................................... 105. HARDWARE INDUSTRY .................................................................................. 126. SOFTWARE INDUSTRY ................................................................................... 167. HUMAN RESOURCE IN VIETNAM ICT ............................................................ 168. OPPORUNITIES FOR MALAYSIAN EXPORTERS........................................... 189 STRENGTH, WEAKNESSESS,OPPORTUNITIES AND THREATS ................ 2010 DOING BUSINESS IN VIETNAM ..................................................................... 2111. INTERNATIONAL COOPERATION................................................................... 2812. CONTACT OF OPERATORS, ORGANIZATION & ASSOCIATIONS AND TOPENTERPRISES ON ICT ........................................................................................... 3413. SEVERAL LEADING UNIVERSITIES AND INSTITUTES OFFERING ICTTRAINING AND PROVIDING IT-TRAINING SERVICES ......................................... 4514. ANNUAL ICT EVENTS ...................................................................................... 4615. USEFUL WEBSITES ......................................................................................... 48 -0-
    • 1. OVERVIEW OF THE VIETNAM ICT MARKET1.1 . Industry OverviewVietnam’s strong economic growth, ongoing economic reforms, and a large youngpopulation combine to create a strong demand for new technology.This, alongside the country’s accession into the WTO early in 2007 has increasinglyattracted foreign direct investment into the country, significantly increasing thecommunication needs of enterprises being set up.The Vietnamese government has a strong commitment to develop its ICT industryparticularly in software production, internet infrastructure, IT education promotion andhuman resources development. Telecommunications and related industries are currentlyamong of the fastest growing areas, and Vietnams telecommunications sector was ratedby the International Telecommunication Union as the second fastest growing market inthe world after China.Series of software industrial zones were established in many provinces especially in bigcities like Hanoi, Ho Chi Minh City and Da Nang. Many big international electronic andtelecommunications groups have invested in Vietnam such as Alcatel, Siemens, NEC,LG, Canon and others.ICT applications are now implemented in economic, social, management, manufacturingactivities and in all public and private sectors, individual and organization, society andfamily.Besides that, ICT human resources (HRs) for application and development areenhancing in both quality and quantity, structure of human resources has been changedto increase high quality and new technology labor. Vietnam ICT Industry consists ofTelecommunication Industry, Software Industry, Hardware industry and Digital ContentIndustry. 1
    • Brief on the achievements of ICT sector of Vietnam:  ICT human resources have been sharply increasing in quantity and its quality has improved - A sharp increase in the number of universities and colleges offering ICT training, from 192 in 2006 to 277 in 2010 - Human resource nearly doubled during 5 years, from 150,000 in 2006 to 250,000 in 2010, recording an average growth of 13% - 18% per year - Average wage increased over 20% per year, especially digital content industry increased from US$2,820/year (2006) to US$ 4,896/year in 2010 - Ratio of revenue/labour cost reached at high level, over 20 times for hardware industry and nearly 4 times for software and digital content industry.  IT industry has rapidly developed which contributed to the GDP growth - Average growth of 20% - 25% per year, 2,5 – 3 times higher than the GDP growth - Revenue of IT industry gained US$7.6 billion (increased 24%), revenue of telecommunications services was US$9.4 billion, bring the total revenue of telecom and IT industry in 2010 to US$17 billion, 17 times higher than that in 2000 - Import-export turnover recorded at US$7.5 billion in 2010  Information and communication technology infrastructure met the international standard - Over 62% of households has fixed telephone. Ratio of mobile phone subscribers is 1.27 subscriber/person 2
    • - 5 enterprises (4 licences) providing 3G mobile telecommunications services. - Testing licence for 4G network has been granted - Over 90 enterprises providing internet service - Number of internet users increased over 17%/year - Domestic internet bandwidth: 605.622 Gbps - International internet bandwidth: 487.2 Gbps IT application extended widely - 62/63 provines and cities, 28/30 ministries and ministrial-level agencies have website/portal - Have over 94,000 online public services, with 775 services at level 3 (online registration and online handle), 4 services at level 4 (online payment) - 100% Government offices have a specialized unit of IT and internal network - Over 14.7% of households has computer, 13.2% using internet - Approximately 90% of enterprises using internet - 67.8% of enterprises using accouting/financial software - The rank of Vietnam in networked readiness index (NRI) table of The World Economic Forum increased from 75 (2001) to 55 (2010) 3
    • 1.2. Market SnapshotThe Vietnamese IT market also can be segmented into three sectors: hardware,software and services. The IT hardware market encompasses IT equipment anddevices, ranging from desktops, laptops, servers to all computer components andperipherals. The IT software market includes a wide variety of software, including officesoftware, operating systems, anti-virus software, Internet software, graphic designsoftware, and network and enterprise software. The IT service market comprisespersonal computer services (rental, repair, maintenance, system consultancy anddesign) and IT training.In 2006, The International Telecommunications Union (ITU) listed Vietnam’s ICT marketas one of the fastest growing markets in the world. Vietnam has a population of 84million but only around 10 percent of the population possesses mobile phones.However, in the year of 2007, there was a 70 percent growth in total number of peoplepossessing mobile phones, showing the huge potential of the Vietnam ICT market.What’s more, with Vietnam’s entry to World Trade Organization (WTO) since January2007, foreign investors are allowed to hold a maximum of 49 percent share of a jointventure company in the telecom industry.Overseas enterprises therefore can penetrate the Vietnam ICT market by forming jointventures with local enterprises, which will undoubtedly accelerate the development ofthe Vietnam ICT market and connections to the international market more effectively.1.3. Government StrategiesIn October 2010, Vietnam Ministry of Information and Communications is expected tocomplete a Government strategy to upgrade the country’s information technology (IT)infrastructure by 2020. The strategy is aimed to increase total revenue of the IT sectoras a percentage of GDP from between 17 to 20 percent and, in the long-term, increasethe information communication sector’s contribution to the GDP to between 20 and 23percent. 4
    • The ministry has outlined six phases of implementation:  To continue developing and improving telecommunications infrastructure;  To extend access to telephones, audio-visual equipment and computer systems nationwide;  To develop IT applications in State-run agencies;  To develop IT solutions that serve the daily needs of the people: to develop an IT-skills base in the labour market: and to support international IT cooperation.1.3.1. Goal and Objective to 2020 To 2010 : Vietnam will be at the upper average level in the ASEAN countries in terms of information society To 2020: Vietnam will become one of advanced country in ASEAN in ICT development and application1.3.2. Some Main Objectives a) APPLICATIONS : E-Vietnam Telecommunications and IT have been applied broadly in every sectors and industries in order to build up and develop e-Vietnam with:  E-citizen  E-government  E-enterprises  E-transaction and E-commerce b) INFRASTRUCTURE : Meet the society need Telecoms, Internet, broadband, etc c) INDUSTRY: Leading Economic Sector Vietnam becomes an attractive and reliable country for investors, especially for ICT co-operation 5
    • d) HRs: International Standard To develop the ICT human resources toward integration and international standard2. INTERNET IN VIETNAM 12/2009 12/2010 a) Total numbers of internet users 22,779,887 26,784,035 b) Internet users per 100 inhabitants 26.55 30.65 c) Total number of broadband Internet 3,214,584 3,669,321 subscribers d) Broadband Internet subscribers per 3.71 4.20 100 inhabitants e) Households with internet access at 11.76 12.84 home per 100 households(estimated) f) International Internet bandwidth (bit/s) 4,125 4,849 per internet user g) Number of registered .vn domain name 133,568 180,870 h) Number of allocated IP4 addresses 6,898,176 12,605,440 i) Number of allocated IP6 42,065,885,184/64 46,360,918,01 addresses(unit/64) 6/64Source: Vietnam ICT, White Book 2010 Number of Internet users in Vietnam increased nearly 10.9 percent over the past ten years, reported Thanh Nien news. Quoting statistics from InternetWorldStats.com and Cimigo, the newspaper reported that one-third of the Internet users were students, while white-collar workers accounted for 40 percent. Cimigo’s survey of nearly 3,000 Internet users from six cities and provinces like Ho Chi Minh City and Hanoi showed that two-thirds accessed the net every day for around two hours and 20 minutes on weekdays, and a little less time during the weekends the paper added. (Source: www.Business-in-Asia.com) 6
    • In particular, the extremely rapid growth of the Internet has contributed significantlyto the market demand growth in IT hardware and software. According to VietnamInternet Network Information Centre, the number of users up to December 2010 is26,784,035. Vietnam’s Internet Users % Characteristics Male 41 Female 24 18-30 53 31-40 23 42-50 10 Access point At internet café 3 At work 15 At home 31 Internet service 50 Usage a week Less than 30 min 13 31-60 40 1-2hours 22 2-3hours 15 3-4hours 4 4-5hours 1 Source: AC Nielsen Omnibus Internet usage in HCMC and Hanoi 7
    • 2.1 . Internet: What do the Vietnamese use it for? % Catching up with news 80 Chatrooms 66 Email 65 Listen to music online 56 Read small ads 40 Play games 36 Watch movies 32 Work 20 Study/homework 18 Send SMS 16 Search for update information of stock 16 market Job search 14 Check the weather 12 Blogging 7 Dating online 6 Shopping online 5 Banking online 4 International phone call 2 Source: Nielsen (www.acnielsen.com)2.2 Total internet services revenue Year Million USD 2006 107.73 2007 162.24 2008 248.43 8
    • 2009 356.89 2010 390.823. IT SECTOR3.1 . IT Industry Revenue (million USD) Growth rate ofRevenue ($Mil USD) 2008 2009 2010 2010(%)Total revenue of IT 5,220 6,167 7,629 23.71industryHardware industry 4,100 4,627 5,631 21.69revenueSoftware industry revenue 680 850 1,064 25.17Digital content industry 440 690 934 39.71revenue Source: Vietnam ICT, White Book 2011 During 2000 – 2010, the annual growth rate of IT industry is 20% – 25%, in which hardware industry is dominant. From the above table, we can see that its revenue is accounting for approximately 75 per cent of the total revenue of IT industry. However, software and digital content industry are developing fast. In 2010, digital content industry is growing fiercely, increased 39.71 per cent against up 2009 and software industry also increased 25.17 per cent against up 2009.3.2 Total numbers of employees in IT (persons) 2008 2009 2010 a) Hardware industry 110,000 121,300 127,548 b) Software industry 57,000 64,000 71,814 c) Digital Content Industry 33,000 41,000 50,928 Source: Vietnam ICT, White Book 2011 9
    • 3.3 Average of revenue per employment in IT sector(USD/person/year) Revenue per worker (USD/person/year) 2008 2009 2010 Hardware industry 37,200 38,145 44,148 Software industry 12,000 13,281 14,816 Digital content industry 13,300 16,829 18,339 Source: Vietnam ICT, White Book 20113.4 .Average of Wage in IT Sector (USD/person/year) Wage per worker 2008 2009 2010 Growth rate (USD/person/year) 2010(%) Hardware industry 1,440 1,809 2,201 21.66 Software industry 3,600 4,250 5,123 20.54 Digital content industry 2,820 3,505 4,896 39.68 Source: Vietnam ICT, White Book 2011 According to the government software outsourcing industry development goals, the industry should achieve a 35-40 percent growth rate with sales of US$1,064 million in 2010. From the table above, workers in the software industry now the highest pay in the ICT industry, however, the wage average of workers in the digital content industry has been increasing rapidly to 39.68 percent in 20104. APPLICATION OF ICT4.1 Public sectorThe Vietnamese Government is actively promoting and implementing e-government tobecome more efficient and effective in its governance. Major consumers of IT hardwareand software in the Government sector include the Government Office; People’sCommittee Offices at provincial, city and district levels; Customs agencies at national,provincial and municipal levels; Tax agencies at national, provincial, municipal and 10
    • district levels; and Ministry of Planning and Investment as well as Departments ofPlanning and Investment at provincial and municipal levels.Ratio of computer over administrative officials (%) 2008 2009 2010 Ministries,ministrial-level agencies 77.86 81.41 88.50 Provinces, centrally-run cities 37.36 55.87 63.19Source: Vietnam ICT, White Book 2011Ratio of computers with internet access (%) 2008 2009 2010 Ministries, ministrial-level agencies 80.33 69.78 88.37 Provinces, centrally-run cities 79.30 71.47 85.53Source: Vietnam ICT, White Book 2011Ratio of government agencies with a website/portal 2008 2009 2010 Ministries, ministrial-level agencies, 26/30 27/30 28/30 government-attached agencies People’s committees of provinces, 59/63 61/63 62/63 centrally-run cities Source: Vietnam ICT, White Book 2011Ratio of government agencies with IT unit & internal network (%) 2010 Ministries, ministrial-level agencies - Provincical agencies 100 - Ministrial and ministrial-level agencies 100Source: Vietnam ICT, White Book 2011 11
    • 4.2 .Private sectorIT application are mainly to support basic business activities (Accounting, HR, websites).The level of IT application in private sector is much higher than government.With a community of approximately 400,000 businesses and 60 percent of the total IToutlay, the private sector is a major consumer of IT hardware and software. On onehand, many large local companies and multinationals are spending more money onupgrading their IT hardware and software. On the other hand, the SMEs, which accountfor about 95 percent of the total number of businesses in Vietnam, are increasing theirinvestment in IT hardware and software in order to become more efficient andcompetitive5. HARDWARE INDUSTRY IN VIETNAM According to Ministry of Information and Communicaion’s report, in 2010, total turnover from hardware reached up to US$5.6 billion, increased 21.69 percent against 2009.. Products of hardware sector are in the top exports of Vietnam in many last years. In 2010, Vietnam exported US$5.66 billion of products of hardware sector to 35 countries, in which main products are computers, spare parts and electronic products and telecommunication equipments. In the same year, export turnover of telecommunication equipments recorded a fierce increase of 242.1 percent, from US$606.8 million in 2009 to US$2,076 million in 2010. The hardware sector has so far lured over US$5.7 billion in FDI, including those of big names like Intel, Samsung, Canon, Nidec, Compal, Fujitsu, Foxconn. They also are the key players in Vietnam’s ICT industry. ICT Import – Export (Million USD) Growth rate Item 2008 2009 2010 2010 (%) Computer, spare parts and electronic products 2,638 2,763 3,590 29.9 export turnover 12
    • Telecommunication equipments export 168.8 606.8 2,076 242.1 turnover Computer, spare parts and electronic products 3,714 3,953.9 5,208.6 31.7 import turnover Telecommunication equipment import 1,995.9 2,573.1 2,429 -5.6 turnover Source: Vietnam ICT, White Book 20106. SOFTWARE INDUSTRY IN VIETNAM The Software Industry is an important industry of the Information Technology (IT). The Software Industry includes activities of manufacturing, trading and providing software services. The software industry is a new economic branch with high added value and great prospect. In addition Vietnam’s software market is developing rapidly and is offering good investment potential for investors. Vietnam’s software industry has been growing 35 percent annually in the last 10 years. The revenue of this market reached to US$1,064 million in 2010 and exported US$340 million in 2009. Currently, Vietnam has more than 1,000 software companies employing about 71,814 people; and over 200 companies, with average size of 150-200 employees, engaged in software outsourcing services. There were two businesses that achieved CMMI level 5 certification, and dozens of companies have CMM-4, CMM or ISO-9001-3. There are some companies with more than 1000 employees, such as FPT software, FPT Information Systems, TMA, PSV, etc. Software applications focused on electronic entertainment, value-added services on the Internet and mobile networks are the current focus. Vietnam is emerging as destination for software outsourcing. Vietnam is now one of the 10 most attractive global services location in the world. Many reports noted that Vietnams software processing industry is growing rapidly. Vietnams position was 13
    • 8/50 in leading locations for software processing according to the report ofOffshoring Opportunities of A.T.Kearney (increased 2 grade against 2009 and 11grade against 2007). Vietnam is emerging as the destination for the softwareoutsourcing: Gartner selects Vietnam in 10 leading locations for offshore services inAsia/Pacific and Japan region in 2010; A.T. Kearney lists Vietnam is the top 10 forGlobal Services Location Index of 2009; KPMG selects HCM City as location towatch for the next outsourcing boom (Feb 2009); Tholons (2007, 2008, 2009) selectsHCM City in the top 10 of emerging market for software outsourcing.Vietnam was the first choice of Japanese companies seeking foreign partners forsoftware outsourcing orders, according to a survey by the Japan InformationTechnology Services Industry Association in 2009. 14
    • The A.T Kearney Global Services Location Index, 2011 15
    • Local software businesses perform all kind of software outsourcing services, but most orders they receive are related to software testing and data entry. Specialist in this field actually wanted high-level orders, but the countrys current capacity does not allow them that. According to the government’s software outsourcing industry development goals, the industry will achieve a 35-40 percent growth rate with sales of US$800 million per year in 2010. The goal aims to make Vietnam one of the 15 most developed software outsourcing industries in the world. A Decision was issued by Prime Minister 50/2009/QD-TTg on 4/29/2009, "Regulation on Management & Development Program of the software industry and the development program of the digital content industry in Vietnam" in order to remove obstacles and promote the implementation of development programs and software. According to the latest report of IMT Solutions Company, one of the leading ICT services companies in Vietnam, Vietnam is now in the top 3 fastest growing telecom market in Asia. The key players in telecom industry are Vinaphone, Viettel, Mobilephone. Its revenue reached to US$6.87 billion with growth rate of 33 per cent in 2009.7. HUMAN RESOURCE IN VIETNAM ICT Even though Vietnams ICT industry is growing at the rapid rate, the challenge is the human resources shortage in the field. According to the government, Vietnam would spend about VND900 billion (US$50.54 million) on training human resources of IT in the period 2011 - 2015. By 2015, Vietnam expects to have 600,000 IT experts, and the figure is expected to be up to one million in 2020. However, as the graph below showed, the number of the schools stayed the same in 2008 and 2009 and increased slightly in 2010; while number of students enrollment is continuously increased year by year. 16
    • Source: Vietnam ICT, Whitebook 2011Vietnamese Government also has programs, plans to develop the human resources inICT sector such as Plan on development of Vietnam’s Information Technology HumanResources up to 2020 or The master plan on development of Information TechnologyHuman Resources to 2015 and orientations towards 2020 by Prime Minister.Government’s HR development plan aims to have 1 million IT workforce by 2020, 80 percent of IT graduates will be well trained in profession and language to meet theinternational standard. Vietnam will continue to open for foreign training centers anduniversities to set up in Vietnam to address the growing market. 17
    • 8. OPPORUNITIES FOR MALAYSIAN EXPORTERS8.1. Observations and Opportunities for Malaysian ExportersVietnam is one of the fastest growing ICT markets. The Vietnamese IT market isestimated to grow at a compound annual growth rate (CAGR) of 12% over the 2011-2015 period as per BMI’s estimate. According to the government, Vietnam will spendabout VND900 billion (US$50.54 million) on training human resources of IT in the nextfive years. By 2015, Vietnam expects to have 600,000 IT experts, and the figure isexpected to be up to one million in 2020.Vietnamese Government also set up the development plan of its ICT sector with thevision of 2015 and 2020. With a young and dynamic population, competitive costs and astrong encouragement and motivation from Vietnamese Government to develop its ICTindustry, Vietnam is making favourable conditions for foreign investors in this sector.Malaysian investors should consider to explore this potential market.Compared to other developed market in Asean, Vietnam is one of the most attractive,especially its IT outsourcing. Ha Noi and Ho Chi Minh is in the list of top 50 emergingglobal outsourcing cities. Ho Chi Minh City ranked 6th and Hanoi City ranked 11th in theIT outsourcing in 2010. Ho Chi Minh City is recognized as the established globaloutsourcing city for Product Development and Software Testing.Vietnam was the first choice of Japanese companies seeking foreign partners forsoftware outsourcing orders, according to a survey by the Japan Information TechnologyServices Industry Association in 2010. Software services and digital content industryincluding mobile equipment, e-newspaper, online databases, and online games areforecasted to be the fastest growing areas.Furthermore, with the strong reform strategies proposed by the government, not only thestate owned enterprises and government agencies are bound to apply IT inmanagement in order to improve their efficiency, but also local businesses are strongly 18
    • increasing its need for IT solutions to improve business process and operationefficiency.Products of ICT sector are always in the top ten of items that Vietnam imports annually.And Malaysia is also in the top of countries that Vietnam has imported a big value of ICTproducts from, especially Computers, electronic products, parts and accessories. Inrecent years, Vietnam imported ICT products mainly from China, Singapore, Japan,Malaysia.After the economic recession of the last two years, Vietnamese consumers are nowmore confident about their personal future finances. It can be clearly seen thattelecommunications is booming in big cities such as Ho Chi Minh City and Hanoi, withthe introduction of more advanced phones, mobile software and attractive plans fromoperators.Moreover, “Made in Malaysia” electronic products are popularly displaying at manyelectronic supermarkets. The quality of these products are evaluated relatively high byVietnamese consumers. This will be a great opportunity for Malaysian exporters tofurther promote its ICT products to Vietnamese market.8.2 ICT-Related Opportunities in Vietnam a) Mobile Contents i. Niche opportunities for mobile content, applications, and solutions ii. Value-added services for interactive mobile, Internet, and television b) Broadband IT i. Developing alternative broadband technologies, including WiMAX and fiber ii. Partnering with established network operators to provide 3G services 19
    • c) Financial IT i. Mission Critical Applications (flexible and scalable solutions) ii. Expert systems for various bank functions including accounting, trading room, mortgages, financial software, and funds management iii. Banking sector and securities online trading iv. Electronic commerce v. Network security solutions d) Health IT i. e-Healths e) IT Services i. IT technical training and IT consulting ii. Software/hardware development iii. Data centre/storage iv. Web services9. STRENGTHS, WEAKNESSES, OPPORTUNITIES AND THREATS (SWOTANALYSIS)STRENGTHS WEAKNESSES  Vietnam is recognized as having  Inadequate skills and funds for ICT one of the fastest growing in the health sector economies in the world.  Lack of comprehensive and  The Vietnamese government has a transparent legal system strong commitment in developing the ICT industry.  Enforcement of all forms of intellectual property rights is weak  Relevant regulations have been adopted to facilitate a good  Low level of technology business environment. infrastructure and capacity (due to regulations on investment and  There are large numbers of trained foreign ownership and limited 20
    • IT engineers in both the software international connectivity) and hardware industry, and huge numbers of graduates every year.  Vietnam’s financial services sector is relatively small and  The labor market offers underdeveloped, with low exceptional labor price advantages penetration of consumer and SME services.  Vietnamese ICT graduates and professionals have relatively poor skills in English and other major international languages, in comparison with established outsourcing competitors.OPPORTUNITIES THREATS  Vietnam’s population is very  Copyright infringement is perceived young and the behavior of as the major threat for ICT in consumers indicates that new Vietnam. technologies will be adapted quickly by many users  Brain drain from local IT companies to foreign owned companies due to  There is an increasing local market higher payments and more demand especially in software opportunities for training. product/services and on-line entertainment, and e-commerce is also expected to grow.  Software services and digital content industry including mobile equipment, e-newspapers, online databases, and online games are forecasted to be the fastest growing areas.10. DOING BUSINESS IN VIETNAM10.1 The Vietnam Business EnvironmentVietnam is considered a politically and socially stable country. Vietnam steady stepsforward in international integration include expanding markets, developing trade relation 21
    • with almost all countries in the world, becoming an important ASEAN member,participating in AFTA and APEC, signing bilateral and multilateral agreements and finallybecoming an official member WTO.Business environment has been greatly improved to be more transparent and tradebarriers have been removed for effective mobilization of internal and external resources.10.2 Vietnam Policy and Regulations a) Legal documents on information technology  Law on Information Technology (No. 67/2006/QH11, Promulgator: The National Assembly, Published Date: 29/06/2006).  Government’s Decree No. 71/2007/ND-CP on May 3, 2007, detailing and guiding the implementation of a number of articles of the Law on Information Technology regarding information technology industry.  Government’s Decree No. 64/2007/ND-CP on Apr 10, 2007, on information technology application in state agencies operations.  Government’s Decree No. 63/2007/ND-CP on Apr 10, 2007, regulation on sanctioning of administrative violations in the domain of information technology.  Prime Minister’s Directive No. 34/2008/ CT-TTg on 03/12/2008 promoting the use of the e-mail system in the operation of state agencies.  Government’ Decree No. 102/2009/ND-CP on Nov 06, 2009 detailing the management of investment and application of information technology projects using state budget funds.  Decision No. 169/2006/QD-TTg on Jul 17, 2006, of the Prime Minister on investment purchases of information technology products for agencies and organizations usingstate budget funds.  Decision No. 223/2006/QD-TTg on Oct 04, 2006, of the Prime Minister on amending some provisions of Decision No. 169/2006/QD-TTg. 22
    •  Decision No. 50/2009/QD-TTg on Apr 3, 2009, promulgating “Regulation on Management the software industry development program and the digital content industry development program in Viet Nam”.b) Legal documents on post o Law on postal service (No 49/2010/QH12, Promugator: The National Assembly, Published Date: 17/6/2010). o Government’s Decree No. 157/2004/ND-CP on Aug 18, 2004 detailing the implementation of some articles of the Ordinance on Post and Telecommunications regarding post. o Government’s Decree No. 142/2004/ ND-CP on Aug 07, 2004 stipulated sanction administrative violations on post, telecommunications and radio frequencies. o Government’s Decree No. 50/2009/ND-CP on May 25, 2009 supplementing Article 12a of the Decree No.142/2004/ND-CP of Jul 8, 2004, on sanctioning of administrative violations in post, telecommunications and radio frequency. o Government’s Decree No. 128/2007/ND-CP on Aug 2, 2007, on delivery services. o Decree 121/2008/ND-CP on Dec 3, 2008, on investment activities in the Post and Telecommunications sector. o Government’s Decree No. 55/2010/ ND-CP on May 25, 2010 on altering and supplementing a number of articles of the Decree No.142/2004/ND- CP on Jul 8, 2004, on sanctioning of administrative violations in post, telecommunications and radio frequency. o Government’s Decree 47/2011/ND-CP on Jun 17, 2011 on detailing the implementation of some of the content of the Postal Law. 23
    • o Prime Minister’s Decision No. 158/2001/ QD-TTg on Oct 18, 2001, on approving the development strategy of Post-Telecom Viet Nam until 2010 and orientation until 2020. o Prime Minister’s Decision No. 39/2007/ QD-TTg on Mar 21, 2007, on the management of post and telecommunications service charges. o Decision No. 65/2008/QD-TTg on May 22, 2008, of the Prime Minister on the provision of postal services.c) Legal documents on telecommunications and internet  Law on Telecommunications (No. 41/2009/ QH12, Promulgator: The National Assembly, Published Date: 23/11/2009).  Law on Radio Frequency (No 42/2009/ QH12, Promulgator: The National Assembly, Published Date: 23/11/2009).  Government’s Decree No. 28/2009/ND-CP on Mar 20, 2009 detailing the regulation on sanctioning of administrative violations in the management, provision and use of services and electronic information on the Internet.  Government’s Decree No. 97/2008/ND-CP on Aug 28, 2008, on the management, provision and use of Internet services and electronic information on the Internet.  Government’s Decree No. 90/2008/ND-CP on Aug 13, 2008, on anti- spam.  Government’s Decree No. 25/2011/ND-CP on Apr 06, 2011 on detailing and guiding the implementation of some articles of the Law on Telecommunications.  Prime Minister’s Decision No.155/2008/ QD-TTg on Dec 1, 2008, approving the plan on adjustment of local fixed telecommunications service charges.  Circular No. 05/2008/TT-BTTTT on Nov 12, 2008, guiding a number of articles of the Government’s Decree No. 97/2008/ND-CP on Aug 28, 24
    • 2008, on the management, provision and use of Internet services and electronic information on the Internet.  Circular No. 07/2008/TT-BTTTT on Dec 18, 2008, guiding a number of contents of the Government’s Decree No. 97/2008/ND-CP on Aug 28, 2008, on the management, provision and use of Internet services and information on the Internet regarding the supply of information on blogs.  Joint Circular No. 60/2006/TTLT-BVHTT-BBCVT-BCA on Jun 1, 2006 on management of online games.  Circular No.09/2008/TT-BTTTT on Dec 24,2008, guiding the management and use of the Internet resources.  Circular No. 10/2008/TT-BTTTT on Dec 24, 2008, providing for the settlement of disputes over Viet Nam’s country code domain name ‘.vn’.  Circular No. 12/2008/TT-BTTTT on Dec 30, 2008, guiding the implementation of a number of provisions of the Government’s Decree No. 90/2008/ND-CP on August 13, 2008, on anti-spam.  Circular No. 03/2009/TT-BTTTT on Mar 02, 2009, detailing regulations on management code and management code sample certificate for providers of advertising services by e-mail; messaging services.d) Legal documents of electronic transactions  Law on e-transactions (No. 51/2005/QH11, Promulgator: The National Assembly, Published Date 29/11/2005).  Government’s Decree No. 26/2007/ND-CP on Feb 15, 2007, detailing the implementation of the Law on e-transactions regarding digital signatures and digital signature-certification services.  Government’s Decree No. 27/2007/ND-CP on Feb 23, 2007, on e- transactions in financial activities.  Government’s Decree No. 35/2007/ND-CP on Mar 8, 2007, on banking e- transactions. 25
    •  Circular No. 78/2008/TT-BTC on Sep 15, 2008, guiding the implementation of a number of contents of the Government’s Decree No. 27/2007/ ND-CP on Feb 23, 2007, on e-transactions in financial activities.  Circular No. 37/2009/TT-BTTTT on Feb 14, 2009, regulations and procedures for recordsrelated to licensing, registration and accreditation organizations provide digital signature certification.  Circular No. 08/2011/TT-BTTTT on Mar 31, 2011, amend some articles of Circular No.37/2009/ TT-BTTTT.  Circular No. 09/2011/TT-BCT on Mar 30, 2011, regulations on the management and use of digital signatures, digital certificates and certification services for digital signatures ministry.e) Legal documents of intellectual property  Law on Intellectual Property No. 50/2005/ QH11 on Nov 29, 2005.  Law amending and supplementing some articles of the Law on Intellectual Property No. 36/2009/QH12 on Jun 29, 2009.  Government’s Decree No. 100/2006/ND-CP on Sep 21, 2006, detailing and guiding the implementation of some articles of the Civil Code, the Law on Intellectual Property on copyright and related rights.  Government’s Decree No. 103/2006/ND-CP on Sep 22, 2006, detailing and guiding the implementation of some articles of the Law on Intellectual Property on Industrial Property.  Government’s Decree No. 105/2006/ ND-CP on Sep 22, 2006, detailing and guiding the implementation of a number of articles of the Law on Intellectual Property on protection of intellectual property rights and on state management of intellectual property. 26
    • 10.3 Guides to Doing Business in Vietnam Doing Business 2012 Vietnam http://www.doingbusiness.org/~/media/fpdkm/doing%20business/documents/profiles /country/VNM.pdf10.4 Vietnam ChallengesEven with the fast pace growth in the ICT sector, Vietnam still faces some seriouschallenges. Among them: a) Vietnams IT industry is hardware-focused, largely due to widespread software piracy, and the lack of effective intellectual property protection in the country. The Business Software Alliance put Vietnams software piracy rate last year at 90 percent. b) Vietnamese companies gain greater awareness of the need for security. The market needs to be educated on the importance of security and availability. The sense of technical discipline is not as good as it should be. c) The need to improve companies access to capital. Vietnam unlike much of SE Asia has good access to venture capital but capitalization of many IT companies in Vietnam is limited. d) Firms also need to spend more time on specializing in specific areas of software development, and it has been suggested that they increase advertising budgets in order to build relationships with larger companies. 27
    • e) Vietnam needs other institutions to support the market, including insurance, security, co-author and technology consultancy firms. f) Corruption and bureaucracy in investment and basic capital construction could also be considered as a serious challenge to the technology market.11. INTERNATIONAL COOPERATIONOrientations for international cooperation in ICT  The process of international economic integration, along with rapid technological development, have brought about significant challenges for the ICT sector in Viet Nam. These trends, on the other hand, have also created growing opportunities, through which the ICT sector can declare its important role as one of the top- prioritized economic and technical sectors that makes tremendous contributions to the industrialization and modernization process of Viet Nam. Attracting foreign investments in terms of capital and technology through international cooperation has been identified as one of the most effective and time-efficient approaches to stimulating domestic potential. This approach has been gradually realized and concretized by the Government through the establishment of an open and transparent legal framework, which ensures a more favorable investment environment for foreign investors in the area of ICT, particularly through:  Developing and promulgating a series of legal documents and policies (the Telecommunications Law, Postal Law, Frequency Law, Information Technology Law, etc.) favorable for investment and business activities;  Implementing market liberalizing commitments of the ICT sector in WTO, ASEAN and other free trade and investment agreements with a goal to create a competive market for both domestic and foreign enterprises, which is regulated on non-discriminatory basis.  Developing long-term orientations and development strategies: The Government has approved the project on “Transforming Viet Nam into an advanced ICT 28
    • country”; bringing ICT development plans into the National Targeted Programs; building 2011-2015 development plan to include investment priorities for broadcasting areas in the pilot provinces. The major development policies and strategies of Viet Nam’s ICT sector are widely believed to have been attracting foreign investments in the ICT area and creating more opportunities for enterprises to participate in the potential market with a population of nearly 90 million. One of the key and comprehensive missions in the next ten years aiming to improve Viet Nam’s ICT global ranking is to implement of the project “Transforming Viet Nam into an advanced ICT country”. To bring into practice the missions outlined in the project, the orientations for international cooperation activities have been identified as following: a) To enhance the promotion of Viet Nam ICT though international cooperation activities: - Organize international relation activities to popularize the major ICT policies and strategies, thereby, affirm the determination, capacity and potentiality of Viet Nam’s ICT sector to the world; - Actively participate in the international and regional ICT-related programs and activities to enhance the status of the Viet Nam ICT sector, in addition to taking every opportunity to introduce Viet Nam ICT to the world; - Coordinate with the concerned agencies, through diplomatic and trade channels, to promote the national ICT brand names of Viet Nam; - Through the various promotion activities, to exchange information and international experiences to improve the management and business methodologies in the ICT sector, as well as to change the public awareness toward the role of ICT in the socio-economic development. b) To focus on investment cooperation to develop IT industry, develop IT and telecommunication infrastructures, promote IT applications in all walks of life and support information universalization to all households: 29
    • - Develop legal documents on external economics to attract the international resources: management and mobilization international aid, PPP model, supporting policies for enterprises going oversea; - Organize activities to promote investment and technology transfer for the development of ICT industry, ICT infrastructure, IT application and e- Government; - Explore and implement the effective cooperation models in ICT sector; - Call for sponsorship and technical assistance to bring information to the localities through the bilateral and multilateral cooperation; - Continue strengthening the bilateral relations and investment activities in traditional markets; - Actively support the software enterprises in looking for business opportunities in the new and potential markets.c) To promote the cooperation in human resources training and ICT Researchand Development: - Cooperate with international partners to implement specialized training programs to enhance and improve the ICT human resources with high qualifications and programming skills (especially utilize the ongoing collaboration with Microsoft, Cisco, CompTIA, and USTDA). - Promote exchange programs among the management agencies and academic institutions to train the ICT staff and apply on-the-job training in the implementation of the corporate and pilot projects. - Cooperate with enterprises and research institutes in the forms of joint venture, joint research programs, etc. to strengthen research capacity in ICT sector, gradually master and create new technology for the new products’ manufacturing. 31
    • Vietnam is membership in international and regional organizationsState-member of inter-governmental specialized international and regionalorganizations:- Association of Southeast Asian Nations (ASEAN) (ASEAN TELMIN – ASEAN Telecommunications Ministers Meeting, ASEAN TELSOM-Telecommunication Senior Officials Meeting, ATRC-ASEAN Telecom Regulators Counsil).- Asia Pacific Economic Cooperation – APEC (APEC Telecommunications and Information Working Group – APEC Tel).- Asia Europe Meeting (ASEM) (ASEM ICT Ministerial Meeting)- International Telecommunication Union (ITU)- International Telecommunication Satellite Organization (ITSO)- Intersputnik International Organization of Space Communications (INTERSPUTNIK)- Asia Pacific Telecommunity (APT)- Universal Post Union (UPU)- Asian Pacific Postal Union (APPU)Member of professional organizations and Associations- World Information Technology and Service Alliance (WITSA)- Asian Oceania Computing Industry Organization (ASOCIO)- International Federation for Information Processing (IFIP)- Asia Pacific Network Information Center (APNIC)- Asia Pacific Computer Emergency Response Team (APCERT)- International Multilateral Partnership Against Cyber Threats (ITU IMPACT) 32
    • 12. CONTACT OF OPERATORS, ORGANIZATIONS & ASSOCIATIONS AND TOP ENTERPRISES ON ICT 12.1 Organizations & Associations on ICTVietnam Association for Information Processing Vietnam Software Association (Vinasa)(VAIP) Add: No. 7, Dao Duy Anh Str., Dong Da Dist.,Add: 6th, Tran Hung Dao Str., Hai Ba Trung Dist., Hanoi, VietnamHanoi, Vietnam Tel: +844 35772336/ 35772338Tel: +844 38211725/ 39712597 Fax: +844 35772337Fax: +844 38211708 Website: http://www.vinasa.org.vnWebsite: http://www.vaip.org.vnVietnam Electronic Industries Association (VEIA) Vietnam Information Security AssociationAdd: No. 11B Phan Huy Chu Str., Hoan Kiem Dist., (VNISA)Hanoi, Vietnam Add: Unit 11C1, Level 11, CDC Building 25-27, LeTel: +844 39332845 Dai Hanh Str., HanoiFax: +844 39332846 Tel: +844 62786515Website: http://www.veia.org.vn Fax: +844 62786515 Website: http://www.vnisa.org.vnThe Radio-Electronics Association of Vietnam Internet Society Vietnam (ISOC)(REV) Add: 115 Tran Duy Hung, Ha Noi, Viet NamAdd: No. 65 Lac Trung Str., Hai Ba Trung Dist., Hanoi Tel: +(84-4) 3556 4950Tel: +844 38254469 Website: www.isoc-vn.orgFax: +844 38254469Ho Chi Minh City Computer Association (HCA) Vietnam E-commerce Association (VECOM)Add: 79 Truong Dinh, Dist. 1, Ho Chi Minh City, Add: Room 410, 25 Ngo Quyen Str., HanoiVietnam Tel: +(84-4) 2220 5518Tel: +848 38222876 Fax: +(84-4) 2220 5507Fax: +848 38250053 Website: www.vecom.vnWebsite: http://www.hca.org.vn 34
    • 12.2 Leading ICT Multi-National Companies in VietnamIntel Products Vietnam Ltd. Co. Canon VietnamLot T3B, Saigon Hi-Tech Park, Dist. 9, Thang Long Industrial Park, Dong Anh,HCMC, Vietnam Hanoi, VietnamTel: +848 3736 6200 Tel: +844 3771 1677Fax: +848 3736 0510 Fax: +844 3771 1678Website: http://www.intel.com Website: http://www.canon.com.vnFujitsu Vietnam Group Samsung Electronics Co., Ltd th8 Floor DMC Building, 535 Kim Ma, Hanoi, Yen Phong I Industrial Zone, Yen Phong, Bac Ninh, Viet NamVietnam Tel: (84-241) 369 6049 ; Fax: (84-241) 369Tel: +844 2220 3113 6003Fax: +844 2220 3114 Website: www.samsung.com.vnWebsite: http://www.fujitsu.comIBM Vietnam Company Panasonic Vietnam Co., Ltd2nd Floor, Pacific Place 83B Ly Thuong Kiet, 3th Floor, Saigon Trade Center Building, 37Hanoi, Vietnam Ton Duc Thang Dist., HCMC, VietnamTel: +844 3946 2021 Website: www.panasonic.com.vnFax: +844 3946 2021Website: http://www.ibm.comLG Vietnam Co., Ltd Ericsson Vietnam Co., Ltd12th Floor, Melia Building, 44B Ly Thuong Level 12, Viet Tower Building, 198B Tay SonKiet, Hanoi, Vietnam Str., Hanoi, VietnamTel: +844 3934 5110 Tel: +844 3857 5101Fax: +844 3934 5118 Fax: +844 3857 5102Website: http://www.vn.lge.com Website:www.ericsson.com/vnMicrosoft Vietnam Renesas Design Vietnam Co., Ltd th9 Floor, Tung Shing Square Building, No. Lote= 29-30-31A, Tan Thuan Rd., Tan Thuan2 Ngo Quyen Str., Hanoi, Vietnam EPZ, Dist. 7, HCMC, VietnamTel: +844 3926 3000 Tel: +848 3770 0255Fax: +844 3826 1222 Fax: +848 3770 0249Website: www.microsoft.com Website: http://vietnam.renesa.com 35
    • Acatel – Lucent Vietnam Vietnam Motorola Telecommunications124 Hoang Quoc Viet, Cau Giay Dí Ha t., Co.Noi, Viet Nam 9th Floor, Sun Red River Building, 23 PhanWebsite: www.acatel-lucent.com Chu Trinh Str., Hanoi, Vietnam Website: http://www.motorola.comHuawei Vietnam Siemens Ltd Vietnam (Hanoi)No. 3, Lieu Giai Str., Ba Dinh Dist., Hanoi, Ocean Park Building, 9th Floor, 1 Dao DuyVietnam Anh Str., Hanoi, VietnamTel: +844 2220 8818 Tel: +844 3577 6688Fax: +844 2220 8816 Fax: +844 3577 6699Website: www.huawei.com Website: www.siemens.com.vnAmdocs Vietnam Co., Ltd Dong Ah Elecomm Vietnam Ltd.Room 1004, 10 Floor, 83B Ly Thuong Kiet 98 Hoang Quoc Viet Str., Cau Giay Dist.,Str., Hoan Kiem Dist., Hanoi, Vietnam Hanoi, VietnamWebsite: www.amdocs.com Web: www.dongah.vnNec Tokin Electronics Vietnam Co., Ltd Toshiba VietnamLot A5, A6, Long Binh EPZ, Bien Hoa City, Unit 1702, 17 Floor, Center Tower, 72 – 74Dong Nai, Vietnam Nguyen Thi Minh Khai, Dist. 1, HCMC, Vietnam Website: www.toshiba.com.vnNTT Communication Vietnam Co., Ltd Summitomo Bakelite VietnamUnit 1101 & 1102, 11F, Sailing Tower, 51 C6, Thang Long Industrial Park, Dong Anh,Nguyen Thi Minh Khai, Dist. 1, HCMC, Hanoi, VietnamVietnam Website: www.sbv.com.vnWebsite: www.ntt.com.vn 36
    • 12.3 Several Leading Telecommunication Operators & Internet Service ProvidersVietnam Posts and Telecommunications Viettel Corporation (Viettel)Group No. 1, Giang Van Minh Str., Ba Dinh Dist.,57A Huynh Thuc Khang Str., Dong Da Dist., Hanoi, VietnamHanoi, Vietnam Tel: +844 62556789Tel: +844 35775104 Fax: +84462996789Fax: +844 38345851 Website: http://www.viettel.com.vnWebsite: http://www.vnpt.com.vnSaigon Postel Corporation (SPT) EVN Telecom199 Dien Bien Phu Str., Binh Thanh Dist., 30A Pham Hong Thai Str., Ba Dinh Dist.,HCMC, Vietnam Hanoi, VietnamTel: +848 54040608 Tel: +844 22232323Fax: +848 54040609 Fax: +844 22286868Website: http://www.spt.vn Website: http://www.evntelecom.com.vnFPT Telecom Hanoi Telecom Corporation48 Van Bao Str., Ba Dinh Dist., Hanoi, No.2, Chua Boc Str., Hanoi, VietnamVietnam Tel: +844 35729833/ 35735049Tel: +844 73008888 Fax: +844 35729834Fax: +844 73008889 Website: www.hinet.net.vnWebsite: http://www.fpt.netViet Nam Telecom Services Co. GTEL Mobile JSC216 Tran Duy Hung Str., Cau Giay Dist., 19th Floor, Ladeco Building, 266 Doi Can Str.,Hanoi, Vietnam Ba Dinh Dist., Hanoi, VietnaTel: (84-4) 3773 5555 Tel: +844 37674846Fax: (84-4) 3773 7544 Fax: +844 37674854Website: www.vinaphone.com.vn Website:www.beeline.vnVietnam Mobile Telecom Services Co.VP1 Block, Yen Hoa Ward, Cau Giay Dist.,Hanoi, VietnamTel: (84-4) 3783 1733Fax: (84-4) 3783 1734Website: www.mobifone.com.vn 37
    • 12.4 Several Leading Posts Service OperatorsVietnam Post (VNPOST) P&T Express Joint Stock CompanyNo.5, Pham Hung Road, Tu Liem, Hanoi No. 1, Tan Xuan, Xuan Dinh, HanoiTel: +844 37689346 Tel: +844 37575577Fax: +844 37689433 Fax: +844 37575588Website: www.vnpost.vn Website: http://ems.com.vnTNT-Vietrans Express Worldwide (VN) Ltd Hop Nhat Viet Nam Joint Stock Company151 Yen Phu Str., Tay Ho Dist., Hanoi No. 82, Thinh Hao 1 Alley, Ton Duc ThangTel: +844 38486822 Str., HanoiFax: +844 38486812 Tel: +844 22462725Website: www.tnt.com Fax: +844 37951916 Website: www.hopnhat.vnUnited Parcel Service of America in DHL-VNPT ExpressVietnam No.4, Phan Thuc Duyen, Tan Binh Dist., HoNo.74 Nguyen Van Troi, Phu Nhuan Dist., Chi Minh CityHCMC Tel: +848 38446203Tel: +848 3997 2888 Fax: +848 38478113Fax: +848 3997 3888 Website: www.dhl.comWebsite: www.ups.comViettel PostNo.3, Lot A, Dong Me, Me Tri Ha, Tu Liem,Hanoi, VietnamTel: +844 62660306Fax: +844 69522490Website: www.viettelpost.com.vn 38
    • 12.5 Several Leading Hardware, Electronics EnterprisesCMS Computer Co., Ltd Viettronics Tan Binh Corporation (VTB) th13 Floor, CMC Tower – Lot C1A Handicraft 248A Trang Long, Binh Thanh Dist., HCMC,& Manufacturing Group, Cau Giay Dist., VietnamHanoi. Tel: +848 35163885Tel: +844 3795 8666 Fax: +84835163886Fax: +844 3795 8369 Website: http://www.vtb.com.vnWebsite: www.cms.com.vnFPT Technology Products Co., Ltd Hanoi Electronics Corporation (HANEL)No. 5, Dao Duy Anh Str., Dong Da Dist., No. 2, Chua Boc Str., Dong Da Dist., Hanoi,Hanoi. VietnamTel: +844 73000555 Tel: +844 38522102Fax: +844 3577 1568 Fax: +84438525770Website: www.fptproduct.com.vn Website: http://www.hanel.com.vnKhai Tri Technology JSC ROBO Technology Corp.62A Nguyen Trong Tuyen, Ward 15, Phu 25 Phan Viet Chanh, Dist. 1, HCMC,Nhuan Dist., HCMC, Vietnam VietnamTel: +848 39256169 Tel: +848 39253709Fax: +848 39256170 Fax: +848 39252796Website: www.khaitri.com.vn Website: www.robo.com.vnVietnam Electronics and Informatics JSC. Viettronics Dong Da15 Tran Hung Dao Str., Hoan Kiem Dist., 56 Nguyen Chi Thanh Str., Dong Da Dist.,Hanoi Hanoi, VietnamTel: (84-4) 38256404 Tel: (84-4) 3834 4300Fax: (84-4) 3826 4786 Fax: (84-4) 3835 9201Website: www.veic.com.vn Website: www.viettronics.com.vnViettronics Binh Hoa JSC – VBH204 Nơ Trang Long, Binh Thanh Dist, Ho ChiMinh City, Viet NamTel: (84-8) 3843 2472Fax: (84-8) 3843 2460Website: www.viettronics-binhhoa.com 39
    • 12.6 Several Leading Software EnterprisesFPT Software Joint Stock Company CSC VietnamFPT Building, Pham Hung Str., Cau Giay 366 Nguyen Trai Str., Dist. 5, HCMC,Dist., Hanoi, Vietnam VietnamTel: +844 37689048 Tel: +848 39238520Fax: +844 37689049 Fax: +848 39238521Website: www.fpt-software.com Website: www.csc.comTMA Solution LacViet Computing Corporation11 Nguyen Dinh Chinh, Phu Nhuan Dist., 23 Nguyen Thi Huynh, Phu Nhuan Dist.,HCMC, Vietnam HCMC, VietnamTel: +848 39903848 Tel: +848 38423333Fax: +84839903303 Fax: +84838422370Website: www.tmasolution.com Website: www.lacviet.com.vnCMC Software Co., Ltd Vietnam Pyramid New Technology14-16 Ham Long Str., Hai Ba Trung Dist., CorporationHanoi, Vietnam 3 Nguyen Huy Tu, Hai Ba Trung Dist., HanoiTel: +844 39439067 Tel: +844 39782747Fax: +844 39439067 Fax: +844 39782855Website: www.cmcsoft.com Website: www.pythis.comTinh Van Technology Joint Stock Co. Misa Joint Stock Company th8 Floor, Sport Hotel, Hacinco Student 218 Doi Can Str., Ba Dinh Dist., Hanoi,Village, VietnamThanh Xuan Dist., Hanoi, Vietnam Tel: +844 37627891Tel: +844 35589970 Fax: +844 37629746Fax: +844 35589971 Website: www.misa.com.vnWebsite: www.tinhvan.comGameloft Vietnam NEC Solutions Vietnam Co.Level 7, E-Town, 364 Cong Hoa Str., Tan 23. Phan Chu Trinh Str., Hoan Kiem Dist.,Binh Dist., HCMC, Vietnam Hanoi, VietnamTel: +848 62791167 Tel: +844 39333585Fax: +848 62971168 Fax: +84439333588Website: www.gameloft.com Website: http://www.necsv.com 40
    • VietSoftware International JSC-VSII Pyramid Consulting Vietnam Ltd.6 Floor, 15 Pham Hung Str., Tu Liem Dist., Etown 1, 3rd Floor, 364 Cong Hoa Str., Ward thHanoi, Vietnam 13, Tan Binh Dist., HCMC, VietnamTel: +844 37280366 Tel: +848 38123367Fax: +844 37280367 Fax: +848 38123218Website: www.vsi-international.com Website: www.pyramid-consulting.comGHP Far East Ltd Fujinet Co., LtdSaigon ICT Building, Quang Trung Software 51 Pham Hung Str., Ward 9, Dist. 8, HCMC,Park, Dist. 12, HCMC, Vietnam VietnamTel: +848 37155359 Tel: +848 38250100Fax: +848 37155391 Fax: +848 38233195Website: www.ghp-fareast.vn Website: www.fujinet.netFPT Public Finance Solution Company NCS Technology CorporationLtd No.5, 535 Alley, Kim Ma Str., Ba Dinh Dist.,101 Lang Ha Str., Dong Da Dist., Hanoi Hanoi, VietnamTel: +844 3562 6000 Tel: +844 3716 4181Fax: +844 3562 4850 Fax: +844 37164287Website: www.fpt.com.vn Website: www.ncs.com.vnHiPT Group Development Transfer SoftWare – DTSoft152 Thuy Khue Str., Tay Ho Dist., Hanoi 133 Kim Nguu Str., Hai Ba Trung Dist.,Tel: +844 3847 4548 HanoiFax: +844 3847 4549 Tel: +844 3821 3982Website: www.hipt.com.vn Fax: +844 3987 4888 Website: www.dtsoftvn.comLuvina Software JSC Harvey Nash Company Limited – Harvey1001 Hoang Quoc Viet Str., Cau Giay Dist., NashHanoi, Vietnam 10th Floor, Etown 2 Building, 364 Cong HoaTel: +844 3793 1103 Str., Tan Binh Dist., HCMC, VietnamFax: +844 3793 1106 Tel: +848 3810 6200Website: www.luvina.net Fax: +848 3810 6201 Website: www.harveynash.vnVietSoftware JSC – VSI FPT Public Finance Solution Co., Ltd 41
    • 8th Floor, 51 Le Dai Hanh Str., Hai Ba Trung 101 Lang Ha Str., Dong Da Dist., Hanoi,Dist., Hanoi, Vietnam VietnamTel: (84-4) 3974 5699/121 Tel: (84-4) 3562 6000Fax: (84-4) 3974 5700 Fax: (84-4) 3562 4850Website: www.vietsoftware.com Website: www.fpt.com.vn12.7 Several Leading Digital Content EnterprisesVinagame Joint Stock Company VTC Intecom268 To Hien Thanh Str., Dist. 10, HCMC 65 Lac Trung Str., Hai Ba Trung Dist., HanoiTel: +848 38328422 Tel: +844 44512468Fax: +848 38328425 Fax: +844 36367728Website: www.vinagame.com.vn Website: www.vtc.com.vnFPT Online Service Joint Stock Company VASC Software & Media Company(FPT Online) (VASC)408 Dien Bien Phu Str., Dist. 10, HCMC No.33, Thai Ha Str., Dong Da Dist., HanoiTel: +848 62991299 Tel: +844 37722728Fax: +848 39291758 Fax: +844 37722733Website: www.fptonline.net Website: www.vasc.com.vnDigi-Texx Vietnam Co., Ltd iNet JSC nd2 Floor, Anna Building, Quang Trung 129 Phan Van Truong Str., Cau Giay Dist.,Software City, Dist. 12, HCMC Hanoi, VietnamTel: +848 37155325 Tel: +844 3793 1188Fax: +848 37159402 Fax: +844 3793 0979Website: www.digi-texx.com.vn Website: www.inet.vnP.A Vietnam Co., Ltd254A Nguyen Dinh Chieu Str., Dist. 3,HCMC, VietnamTel: (84-8) 6256 3737Fax: (84-8) 6290 6480Website: www.pavietnam.vn 42
    • 12.8 Information on Technology Parks in VietnamQuang Trung Software City (QTSC) Hanoi IT Trading Center (HITTC)Add: Tan Chanh Hiep Ward, Add: 185, Giang Vo Str.,Dist. 12, HCMC Ba Dinh Dist., HanoiTel: +848 3715 5055 Tel: +844 35121430Fax: +848 37155985 Fax: +844 3121486Email: qtsc@quangtrungsoft.com.vn Email: info@hittc.org.vnWebsite: www.quantrungsoft.com.vn Website: www.hittc.org.vnSize of land: 430,000 m2 Size of land: 1,700 m2Size of office space: 86,000 m2 Size of office space: 2,500 m2Total of IT enterprises: 101 Total of IT enterprises: 38Number of worker: 23,859 persons Number of worker: 600 personsIT Park of Vietnam National University, Saigon software Park (SSP)HCMC (VNU-ITP) Add: 123 Truong Dinh Str.,Add: Quarter 6, Linh Trung Ward, Dist. 3, HCMCThu Duc Dist., HCMC Hotline: +848 39320990Tel: +848 37244000 Email: sales@ssp.com.vnFax: +848 37242160 Website: www.ssp.com.vnEmail: vanphong@vnu-itp.edu.vn Number of enterprises: 28Website: www.vnu-itp.edu.vn Number of workers: 500Size of land: 23 haSize of office space: 8,482 m2E-Town Can Tho Software Park (CSP)Add: 364 Cong Hoa Str., Add: 29 CMT8, Ninh Kieu Dist.,Tan Binh Dist., HCMC Can Tho CityTel: +848 38104462 Tel: +84 710 761937/ 762333Fax: +848 38106816 Fax: +84 710 7617937Email: sales@etown.com.vn Email: canthosoft@csp.vnWebsite: www.etown.com.vn Website: www.csp.vn Size of office space: 1,656 m2Danang IT & Infrastructure DevelopmentCenter (IDD)Add: No. 2, Quang Trung Str., 43
    • Da Nang City Number of enterprises: 23 Number of workers: 300 Tel: (84-511) 3888 666 Fax: (84-511) 3888 879 Email: sales@dsp.vn Website: www.dsp.com.vn Size of land: 4,300 m2 Size of office space: 22,000 m2 Total of IT enterprises: 35 Number of worker: 1,000 persons 12.9 Several Leading Enterprises in IT Integration ServiceFPT Information System Company CMC System Integration CompanyAdd: 101 Lang Ha Str., Dong Da Dist., Add: 16th Floor –CMC Tower, Handicraft &Hanoi, Vietnam Manufacturing IZ, Cau Giay Dist., Hanoi, VietnamTel: +844 3562 6000 Tel: +844 3795 8686Fax: +844 3562 4850 Fax: +844 3795 8383Website: http://www.fis.com.vn Website: http://www.cmcsi.com.vnHPT Informatics Technology Service Sao Bac Dau Technologies J.S.CAdd: 60 Nguyen Van Troi Str., Phu Nhuan Dist., HCMC, Tel: +848 3943 3668Vietnam Fax: +848 3943 3669Tel: +848 3945 8518 Website: http://www.saobacdau.vnFax: +844 3945 8516Website: http://www.hpt.vnTelecom & Informatics JSC HiPT GroupAdd: 158/2 Hong Mai Str., Hai Ba Trung Dist., Hanoi, 152 Thuy Khue, Tay Ho Dist., Hanoi, VietnamVietnam Tel: (84-4) 3847 4548Tel: +844 3863 4597 Fax: (84-4) 3847 4549Fax: +844 3863 0227 Website: www.hipt.com.vnWebsite: www.ct-in.com.vn 44
    • 13. SEVERAL LEADING UNIVERSITIES AND INSTITUTES OFFERING ICT TRAININGAND PROVIDING IT-TRAINING SERVICES Universities and colleges with typical IT faculties - Hanoi University of Technology (www.hut.edu.vn) - Hue University (www.hueuni.edu.vn) - Da Nang University (www.dut.edu.vn) - University of Science - Vietnam National University, Hanoi (www.huse.edu.vn) - University of Science - Vietnam National University, HCMC (www.huse.edu.vn) - University of Technology – Vietnam National University, HCMC (www.hcmut.edu.vn) - Can Tho University (www.ctu.edu.vn) - Thai Nguyen University of Information and Communication Technology - Thai Nguyen University (www.ictu.edu.vn) - Post and Telecommunications Institute of Technology (www.ptit.edu.vn) - FPT University (www.fpt.edu.vn) - University of Information Technology – Vietnam National University, HCMC (www.vnuhcm.edu.vn) - Military Technical Academy (www.lqdtu.edu.vn) Non-Formal and Vocational Colleges - Aptech Computer Education Vietnam (www.aptech-news.com) - NIIT Education and Training Institute – India (http://niit.edu.vn) - Aprotrain-Aptech (www.aptech-news.com) - Hanoi CTT Institute (www.hanoictt.com) - Vietnam – Korea Friendship Information Technology College (www.viethanit.edu.vn) - IT Faculty of RMIT International University Vietnam. 45
    • 14. ANNUAL ICT EVENTS & RECENT MAJOR EVENTS HOSTED BY VIET NAMANNUAL ICT EVENTSNo Event Venue Time Host by Remark Security World1 Hanoi Mar MPS www.securityworld.com.vn Conference2 Vietnam ICT Awards Hanoi Mar MIC www.ictawards.org.vn Vietnam Consumer3 Hanoi Apr VEIA www.vce.vn Electronics Expo4 Sao Khue Award Hanoi Apr VINASA Vietnam International5 Telecommunication Hanoi May MIC Summit Banking Vietnam6 Hanoi May SBV www.bankingvn.com.vn Conference & Expo Vietnam e-government Hanoi or7 Jul NSCICT www.egov.com.vn Symposium HCMC Vietnam IT Outlook &8 Vietnam Computer HCMC Jul HCA www.vcw.com.vn Electronics World Expo The Gold Medal9 Awards & the Cup Top HCMC Jul HCA 5 ICT Vietnam Vietnam IT and10 Telecom Electronics Provinces Aug IDG www.viexpo.com.vn World Expo Workshop on ICT Each province in turn yearly11 Development Provinces Aug VAIP www.itweek.org.vn; Cooperation www.vaip.org.vn Vietnam ICT in Finance Hanoi or12 Sep MOF www.ictfinance.vn Conference HCMC CIO conference and13 Hanoi Sep IDG www.cio.com.vn Awards14 Vietnam IT Week Hanoi Oct VAIP www.itweek.org.vn Vietnam Telecomp, Hanoi or15 Internet Electronics Nov VNPT Biennially www.vnpt.com.vn HCMC Exhibition Vietnam National16 Hanoi Nov NSCICT www.ict-industry.gov.vn Conference on ICT Viet Nam Information17 Security Day Ha Noi Nov VNISA CSO conference and18 Awards Ha Noi Dec IDG www.cso.org.vn 46
    • RECENT MAJOR EVENTS HOSTED BY VIET NAMNo. Events Date ITU Sub-regional Workshop for Cambodia, Lao PRD,1 Myanmar and Viet Nam on “NGN/IP Technologies and 14-17 Dec 2010 Services”2 17th ASEAN Posts Meeting 07-10 Jul 20103 16th ASEAN Telecommunication Regulators’ Council Meeting 9-16 Jun 2010 Meeting of ITU-R Working Party 5D and Seminar on IMT4 27-28 Apr 2010 systems The Joint 38th Session of the Board and 11th Meeting of the5 19-20 Jan 2010 Operation Committee of INTERSPUTNIK6 The 3rd TELSOM Leaders Retreat Meeting of ASEAN 16th Sub-regional Telecommunication Ministerial Meeting for7 10-12 Dec 2009 Cambodia, LAO P.D.R., Myanmar and Viet Nam8 World Information Technology Forum 2009 (WITFOR 2009) 26-28 Aug 2009 ASEAN TELSOM Joint Working Group and Working Groups9 26-29 Apr 2009 Meeting10 6th Meeting of the APT Wireless Forum 31 Mar - 03 Apr 200911 APT Workshop on “Spectrum Management & Monitoring” 30 Mar 2009 ITU Study Group 3 Regional Group for Asia and Oceania12 05-06 Mar 2009 (SG3RG-AO) Regional Seminar on Costs and Tariffs for Member Countries13 04 Mar 2009 of the Regional Group for Asia and Oceania (SG3RG-AO)14 3rd APT Preparatory Meeting for WTSA-2008 (WTSA2008-3) 17-19 Sep 2008 ITU Regional Development Forum 2008 for Asia Pacific15 Region on Bridging the ICT standardization gap in developing 15-16 Sep 2008 countries16 31st APPU Executive Council Meeting 09-13 Jun 200817 ASEM ICT Ministerial Meeting (High-level Conference on the 30 Nov-01 Dec 2006 Application of ICT in Human Resources Development and 47
    • Capacity Building)18 3rd Meeting of the APT Wireless Forum 27-30 Sep 200619 5th ASEAN Telecommunications and IT Ministers Meeting 26-28 Sep 2005 WTDC-06 Regional Preparatory Meeting (Asia – Pacific20 08-10 Jun 2005 Region)16. Useful Websites Ministry of Information & Communication : http://mic.gov.vn Government : http://www.chinhphu.vn National Assembly : http://www.na.gov.vn/ VAIP : http://www.vaip.org.vn Vietnam Software Association : http://www.vinasa.org.vn/ Vietnam Electronic Industries Association : http://www.veia.org.vn Vietnam ICT : http://vietnamict.vnGovernmental organizations on ICT, Vietnam NATIONAL STEERING COMMITTEE ON ICT MINISTRY OF INFORMATION AND (NSCICT) COMMUNICATIONS (MIC) Ministerial Provincial Steering IT Departments of Steering Provincial Committee on Ministers, Committee on Department s of ministerial-level ICT Information and ICT and government- Communication attached agencies (DICs) 48
    • ORGANIZATIONAL STRUCTURE OF MIC, Vietnam MINISTER AND DEPUTY MINISTERS Consuitative Units Functional Units Member Units-Department of Post -Authority of Information -Information Center-Department of Technology Application (AITA) -Vietnam Internet NetworkTelecommunications -Authority of Information and Information Center (VNNIC) -Vietnam Computer- Department of Information Communications Technology Emergency Response TeamTechnology-Office of NSCICT Quality Control (PTQC) (VNCERT)-Department of Science and -Authority of Radio Frequencey -Center for Press andTechnology Management (RFD) International-Department of Planning and -Authority of Broadcasting and Communications CooperationFinance Electronic Information -National Institute of-Department of International Information and -Authority of Press Communication StrategyCooperation -Authority of Publication -Vietnam Institute of-Department of Legal Affairs -Authority of Foreign Information Software and Digital Content-Department of Personel and Service Industry -Organization -Representative Office of MIC in Information and-Ministry Inspectorate HCMC Communication Public-Ministry Office -Representative Office of MIC in Management School -Vietnam-Korea Friendship Da Nang City Information Technology College - Printing Technology College -Information Technology and Communications Journal -Vietnam Post News -Vietnam Net -Information and Communications Publishing House -Vietnam Public Utility Telecommunications Service Fund (VTF) - Viet Nam ICT Project Management Unit 49
    • Mr Ahmad Shanizam MATRADE Ho Chi Minh Trade Commissioner Units 1206-1207, Mê Linh Point Tower Mr. Pham Van Hoi No.2 Ngô Đức Kế Street, District 1 Marketing Officer Hồ Chí Minh City, Việt Nam Tel: 08-38221468, 38298256; Fax: 08- 38231882REFERENCES Vietnam – The fastest growing economy in ASEAN, Vietnam Information and Communications Technology 2010 by Australian Trade Commission | www.austrade.gov.au ICT market overlook in Vietnam by Eija Tynkkynen Head of Trade Center and SEA ICT team Finpro, RegionSouthEast Asia 28.8.2008 Prospect of ICT development in Vietnam and opportunities for investors, 2006 Vietnam Investment Forum: Approach to investment opportunity after accession WTO, By Prof. Dr. Sc. Do Trung VIETNAM ICT INDUSTRY Your Quality Partner & Opportunities in South East Asia, 2009 Vietnam ICT White Paper 2011 Go Global Directory 2010 at http://www/msc.com.my http://www.doingbusiness.org/ http://vietnambusiness.asia/vietnam-business-environment/ Multimedia Development Corporation Sdn Bhd at http://www/msc.com.my Ministry of International Trade and Industry –MITI at http://www.miti.gov.my Documents of National Conference on Vietnam Information and Communications 2011, organized by MIC, Vietnam. 50