Call Tracker Update


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The new Call Tracker service upgrades all TeachStreet teachers with a free business phone number and unique extension to enable improved call-management and student inquiry tracking. With this service you will always know when a student is calling (Caller ID displays the TeachStreet phone number), maintain your privacy as you no longer need to publish your personal phone number and get consolidated contact management. You have the option to set a local phone or number or a toll-free 800#.

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Call Tracker Update

  1. 1. TeachStreet Call Trackerpowered by Twilio®How to use our Phone and Voicemail Service<br /><br />
  2. 2. Learning Objectives<br />By reviewing this presentation you will learn:<br />How to use TeachStreet Call Tracker phone and voicemail services<br />How to customize Call Tracker to your individual preferences<br />How Call Tracker will benefit your business<br />2<br />
  3. 3. What is Call Tracker?<br />3<br />Prospective Students<br />Call Tracker is TeachStreet’sfree phone and voicemail service<br />Each teacher and school receives:<br />a new business telephone number (toll-free or local) + a unique extension #<br />online voicemail box<br />YOU!<br />
  4. 4. What does Call Tracker give me?<br />4<br />1. Business Phone Line and Call-Forwarding<br />2. Online Voicemail<br />
  5. 5. 1. Business Phone Line and Call Forwarding<br />5<br /><ul><li>With Call Tracker, student calls are forwarded to a phone number of your choosing (home, school, mobile), and all student calls will be identified as “TeachStreet” on your Caller ID.
  6. 6. Prospective students will connect directly with you without requiring you to post your personal phone number online.</li></ul>Prospective Students<br />Call Tracker<br />Your Phone<br />
  7. 7. 2. Online Voicemail<br />Voicemail messages from students will be sent directly to your email inbox, and as well as to your TeachStreet Message Center online, where it will be stored for your playback.<br />Your Message Center will now enable you to track when and how frequently students reach out to you through TeachStreet – both via email and phone – and track student-interest trends as your online presence grows. <br />6<br />Prospective Students<br />My Message <br />Center <br />
  8. 8. Call Tracker Benefits<br />Manage student emails and phone calls in one place: Your Message Center<br />Track student-interest and business-generation trends as your online presence grows<br />Have your own business phone line without having to post any personal phone numbers online<br />Be able to identify student calls through Caller ID, and field your calls more efficiently<br />7<br />
  9. 9. How do I set up Call Tracker?<br />Call Tracker has been automatically set up for all customers.<br />Check your TeachStreet profile to see what number you have already been given.<br />Want to use a different number? Here’s how…<br />8<br />
  10. 10. Access “My Settings”<br />First, click on “My Settings” to change your TeachStreet Phone Settings.<br />9<br />
  11. 11. Access “Phone Settings”<br />10<br />Then, click on the “Phone Settings” tab to configure your preferences.<br />
  12. 12. Three Phone Number Options<br />Under “My Settings” on the “Phone Settings” tab, there are 3 possible choices you can make for your Published Phone Number.<br />11<br />You can post:<br />A Call Tracker local phone number (area codes include TeachStreet’s largest metro areas only)<br />A Call Tracker toll-free number; or<br />Your pre-existing business phone number<br />
  13. 13. Automatic Geography Assignments<br />12<br />If you live in one of TeachStreet’s largest metropolitan areas, you have automatically been assigned a local number and extension.<br />If you teach outside of TeachStreet’s largest metropolitan areas, you will be automatically-assigned an 800-number. <br />TeachStreet’s Largest <br />Metropolitan Areas: <br />Seattle<br />Portland<br />San Francisco Bay Area<br />New York<br />Boston<br />Denver<br />Philadelphia<br />Chicago<br />Los Angeles<br />Washington D.C.<br />Profile photos are square. <br />
  14. 14. To opt out of Call Services…<br />If for any reason you want to keep using your own pre-existing phone number (and remove yourself from all Call Tracker Services)? Here’s how:<br />13<br /><ul><li>Click on “My Settings” and then on the “Phone Settings” tab.
  15. 15. Under “My Current Phone Number”, validate the accuracy of the original phone number you have listed.
  16. 16. Select Option #2, “Publish My Current Phone Number”.</li></li></ul><li>Class Listing Extension #’s<br /><ul><li>Each teacher/school profile has its own permanent extension # that doesn’t change
  17. 17. Each Class Listing and Session will be assigned the same main phone number (same as your profile), but each will be given a unique, randomly-assigned extension number
  18. 18. This will enable TeachStreet to get you the best data on caller volume and student-interest trends.</li></ul>14<br />Extension number on a teacher’s profile page<br />
  19. 19. Caller ID<br />All student calls you receive through the Call Tracker service will be easily identifiable as a student-call on any Caller ID.<br />Student calls will appear as from the TeachStreet phone number: <br /> 206-381-0652<br />15<br />TeachStreet<br /><ul><li>You can now field your student calls however and whenever you wish.
  20. 20. Know when a call is a business-related call!</li></li></ul><li>Online Voicemail<br />When students leave a voicemail message for you through Call Tracker, the message will be simultaneously delivered to you in two ways:<br />An email with a link to the voicemail sound file<br />A voice message playable in your Message Center<br />16<br />My Message <br />Center <br />
  21. 21. Message Center Voicemail Playback<br />Your TeachStreet Message Center is now where all student communications will be stored for playback. <br />17<br /><ul><li>Go to “My Profile” and then click on “Messages”
  22. 22. Your Message Center Inbox now displays both written messages from students sent through the TeachStreet website AND voicemail messages you can click on to play.</li></ul>Click on “Messages” to access your Message Center<br />17<br />
  23. 23. How to Play Messages<br />18<br /><ul><li>When you receive an email with a link notifying you of a new voice message, click on the link to play the message as a sound file.
  24. 24. Alternatively, you can visit your TeachStreet Message Center and click on the message you wish to play.
  25. 25. Your Message Center now stores both emailed and telephone student-inquiries all in one place.</li></ul>Simply click here to play your voice message<br />
  26. 26. Call Tracker FAQs<br />What if I don’t have a phone line, but want to use the voicemail feature?<br />Under “My Settings &gt; Phone Settings”, leave “My Current Phone Number” blank, then select either the “Call Tracker Local Number” or “Call Tracker 800-number” option. Student voicemails will then be sent to your email inbox and Message Center.<br />What if I don’t want to use the Call Tracker phone or voicemail service?<br />Under “My Settings &gt; Phone Settings”, change your Published Phone Number setting to “My Current Phone Number”.<br />Will I ever need to use a phone to access voicemail?<br />No. Voicemail messages will be sent directly to your email inbox (with a link you click on and listen to) and stored in your Message Center.<br />19<br />
  27. 27. Have Questions? Need Help?<br />Call us toll-free: (877) TEACH-70 (that&apos;s 877-832-2470)<br />Email us:<br />Team TeachStreet<br /><br />Page 20<br />